Typical dealership games.

We purchased a vehicle yesterday. We mentioned to our sales person we were already approved by Chase for a loan. She said that’s not a problem, they do business with Chase. When we got into the finance office, we we were told our loan will be with an out of state bank at a 1% higher interest rate. By this time, we had already been waiting for hours, so we signed. Today, I found out they did three hard pulls on our credit! No one told us or asked our permission to do it THREE times!!! If we had known this was to happen, we would have insisted with going through Chase where we were already preapproved!

We just purchased a vehicle yesterday. We mentioned to our sales person we were already approved by Chase, our bank, for a loan. She said that’s not a problem, they do business with Chase. When we got in the finance office, we we were told our loan will be with an out of state bank at a 1% higher interest rate. By this time, we had already been waiting for hours, so we signed. Today, I found out they did three hard pulls on our credit! No one told us or asked our permission to do it THREE times!!! If we had known this was to happen, we would have insisted with going through Chase where we were already preapproved!

David G. greeted us as we stepped out of our car. David was extremely helpful and accommodating. He was very helpful throughout the whole process demonstrating competence and keeping us informed about our options. We were also shopping with our young children and David was extremely understanding, gracious, and patient.

Lowest prices and professional customer service!

Just bought a car from Michael Miller and maximiliano Gonzales! And they were great! Super friendly and helpful! They did what they could to make sure I wasn’t disappointed in my purchase and helped me walk out with the car and payment that I wanted. 10/10 recommend them. 👍🏼

Rodney was great! Thank you so much for you let assistance. Quick and easy transaction. No pressure, just help. Will be back in the future.

Service Dept couldn't be any more professional. Easy to deal with, Honest, timely, and they get done what they say they will. I have been a customer here since the mid 90's and love them. Can't say enough about the service dept. and all the people who work there

Everything was done well. Everyone was friendly. I have not one negative thing to say.

Everything was well presented and smooth. Everyone I spoke to was pleasant. Cesar was the person who helped me and is a very competent, friendly, patient guy.

Chris Montalbano and his team do an excellent job of taking care of our Camry. Would highly recommend. He goes above and beyond to provide excellent service to his customers.

It's been a pleasure to work with Desy and Eli. They kept us informed of the process and made this experience a pleasant one. Great job guys!

Just bought my first Jeep Wrangler from Autonation Tempe Toyota! Julie Oxford was fantastic at helping me find exactly what I was looking for. She is awesome! By far, the best car buying experience I have ever had. She’s friendly, knowledgeable, and such a kind individual which made my purchase so much easier. I will definitely return to make future purchases with her. Thanks Julie!!!

I just recently purchased a new 22 Tacoma TRD OR 4x4 from this dealership. Having been personally involved with over 40 different new car purchases over the years, this was by far the best. My sales lady was Karley H and she was truly amazing! Karley goes out of her way to keep you informed, she is vibrant, extremely positive, and an absolute joy to deal with. I can not recommend her highly enough! The deal was clean, went smoothly, and when I took delivery, she added her own personal touch. Will definitely give 5 stars and highly recommend to anyone looking for a new vehicle. Thanks again Karley, truly exceptional experience!

I love the staff at Tempe Toyota AutoNation and Ryan Sullivan is my go to service visor!!!

Took care of everything right away! Max and Mike were happy to help me get the car I wanted!

Place has gone down hill the past few years… very Disappointing. I still go there occasionally for parts and minor service if I’m short on time, that’s it. I will go out of my way and go to Big 2 or Riverview Toyota. Right Now… look at there showroom compared to other Toyota showrooms in town. No comparison. No creativity to welcome customers. Past 4 times I was there in the past month they don’t even staff a receptionist. I asked a sales manager about it and all he said was “it’s not my decision, if it was me I would do a lot of things different here, believe me”. If you have to go there, see Abu in salesk or Chris Monteblano (sp) in service. Top notch people. Their parts guys, cashiers, and shuttle people do a great job. I have spoken to different Management over the years , mostly lip service. No response from current GM N.U. I sent a positive email to him for a great experience I had with a finance person … it never was acknowledged to individual. Believe me, I know the automobile business is tough. The issues their are in management, lack of creativity, educating and developing your staff. I only left this review because I was prompted to in a email survey from Autonation Tempe Toyota.

Chris Keenan helped me with my situation. I asked for assistance at two other dealerships and just did not find what I was looking for. Chris came through without me bringing the problem to his attention. I was their for a routine oil change, where another dealership said I was not due, the sticker said I’m over 1500 miles🤷🏽‍♂️. My tires had wear an tear, nails and sliced from rough terrain hunting/fishing. Chris helped me utilize my tire warranty and get me three tires, saved me tones of money, tunes....trust goes along ways, see you again Chris Keenan even if I have to drive 45 min and pass other dealerships

Time to Sell!! As retirees, it was time to go down to one car. Although we lived our Prius C…we knew we could get top dollar for it. Shopped Carvana and Tempe Toyota. Nothing like good face-to-face negotiations…Nick and Kasey were awesome, plus we got top dollar on our out right sale! Win win for all!!

Kasey Davalos has been a fantastic resource for us. She has been patient and knowledgeable. Would highly recommend her for your next car buying experience.

I was a first time buyer, looking for an awesome truck, saw one on their page earlier in the day and came in and made a deal the same night! Kasey helped out so very much! She was awesome, understanding and helpful! If you do ever go to this Autonation, I highly recommend finding Kasey and having her help you!

Karley at Autonation Tempe Toyota is amazing! She helped us every step of the way and made our buying process seamless. We ordered a new car that was due to come in the next couple of weeks, she made sure to update us on the delivery date until the car arrived. Karley has definitely taken care of us and assured she was always a text or call away! Everyone we came across at Autonation Tempe we very friendly and helpful! We will definitely be back in the future.

they really try and scam you for your vehicle. my car listed on Kellybluebook trade in value was at least 23,000 and they were only willing to give me 16,000 for it and would not budge when we pushed for 20,000. they also accused us using "private buyer" to come up with the pricing. we then proceeded to pull it up and have them click through the options, and our car value still came up to 23,000. still no budge. the car salesman we worked with legitimately said "it's only a $4000 difference". ONLY. they also up charge the vehicles. there was also random charges listed as "pollution" and "tires", when we asked what that was for their answer was "oh you know the air pollution and the tires on the freeway" WHAT!? we ended up buying from avondale Toyota, no hassle and gave us 20,500 for the trade-in AND the vehicle we wanted was less expensive than the price listed from tempe Toyota. don't waste your time and take the drive up to avondale.

My buying experience was better than many other dealers in the Valley! my service advisor,Chris, is very knowledgeable and always finds ways for discounts! Honestly, I keep coming back for service because of Chris!

Our whole experience was amazing thanks to Cesar who went above and beyond from the moment our car was in transit to showing us how the buttons and features worked in the car and everything in between. He was personable and professional, thank you Cesar for making our experience so awesome!

Parker and his manager were extremely helpful and made the process so easy!! I had no idea I could get that much for my car <3 love them

Rich in the service department was great to work with. He set the expectation, followed up when he said he would, and provided excellent service. Thanks to the AutoNation team for getting me back on the road!

Sam Stuart was great. He was able to get my check engine light handled and made the process simple!

Maximiliano Gonzales provided exceptional customer service throughout the process of me purchasing my corolla hybrid. I highly recommend his service to anyone who is interested in purchasing a vehicle with Toyota.

Josh was great to work with!

Had vehicle towed in due to battery issues, I tried to install a new battery and messed up some other cords and my car kept shutting off. Great service department they got me all back up and running with great customer service. Service Manager Abrian & service team member eddie where a great help to making the process smooth. Highly recommend this dealership ‼️

Both David Gallegos and his supervisor were extremely polite, considerate, friendly and professional. It was a very satisfying experience.

Mark Escobedo was great ! Was able to swap my lease and get the same payment on a new lease.

We bought a used 4runner on New Year's day. The entire process was straight forward and easy to do business with. Latifah was our sales person, Mike F. was the manger, and Dustin in finance. Every single person made the transaction seamless for a great vehicle. We felt valued as a customer and the timeliness was as good as it gets.

I received the utmost customer service from Max. He answered all questions very thoroughly. Very accommodating, gave a thorough overview of the vehicle and my options.

Went ok. Everyone helpful. Went in to look at new cars available in next few weeks. Ended up buying used car having features I liked.

Highly recommend, Latifah and Amy specifically went above and beyond to make my experience easy. I needed a car ASAP, because mine had broken down. Latifah and Amy were kind enough to give me rides to AND from the dealership. Good people here, no issues, don’t feel like I got scammed or taken advantage of.

I scheduled an oil change and despite it being scheduled I had to wait in their lobby for 3+ hours. Never once was I updated on progress. After the 3 hour mark a man checked and they had just started. My car doors were full of grease and I got to clean them. They couldn’t find my keys and I was ignored trying to find them to get out of there to get to work. I am so disappointed with their service I will be canceling my service contract I purchased. Unreal with the money I have spent there. Very sad!

Tried to trade in my 2007 Ford edge sel.with 131000 miles they said it's only worth 2500 dollars if you want a bad trade in value go to them

Excelente lugar para adquirir vehículos Toyota, compran y venden a precios razonables y amable atención.

My wife went in looking for a 4-Runner, Pablo did an amazing job as our salesman, a true professional, who took the time to properly explain our options and worked with us on a plan best suited for us, my wife is extremely happy with her purchase and most happy with the overall experience at Toyota. I was so impressed with Pablo's patience and honesty, that I decided to buy a truck for myself as well! Thanks for the great experience!

Dan Fazio the Internet Director took great care of me and my family. He went above and beyond to secure a 2022 Toyota Tacoma TRD Off Road 4x4 for us.

This is the second time I’ve had to walk out of a Toyota dealership mid-purchase. Spent 4 hours in total from test drive to financing. Over two hours of it was spent twiddling our thumbs waiting on various steps of the purchase process. My wife and I have made 3 purchases in the past 5 years and not a single one of them had the amount of headaches and delaying that we experience here. I had 3 kids with me that grew increasingly restless as we went from just-after-lunchtime to well into our normal dinner hours. Waiting. When we finally said “take us to financing or you lose the sale” we were- miraculously- brought back. My wife and I were obviously visibly upset. Instead of attempting to calm us, or salvage the sale in any way, our financing rep spat back the irritation we were expressing. He lost the sale because he couldn’t keep his cool when dealing with obviously stressed buyers. As a bit of feedback for future improvement: the stressed out parents trying to buy a car and ready to leave don’t want to hear “yeah well the average purchase takes 4 hours” and “well it’s only been on MY desk 20 minutes” they want to hear “I’m sorry this has taken so long, let’s get this wrapped up so you can take your car and your family home.” As much as I love our Siennas, I’m never stepping foot in a Toyota dealership again. Hope you had as much fun wasting your night for nothing as we did. Happy new year, chumps.

Mark in finance is exceptionally rude. We walked away from our purchase due to him and how long everything took before him.

Hello!! I just bought a F150 this afternoon at AutoNation Toyota Tempe. The entire experience was fantastic!!! I will recommend all my friends and family to this store. My sales rep was Rodney, he was the most hilarious, honest, professional, and kind hearted man I’ve done business with. I’m from northern AZ and he went out of his way to take pictures of the vehicle in the rain and mud before I drove down! Not once, but twice! So awesome. He was dedicated to the sale and made me feel at home in the office. Rodney, you rock! Thank you so much for all you did. I appreciate you.

Not a fan of this dealership. Kyle Slade was my salesperson and he was friendly enough but finance - always be on your toes with any dealership! Ask to see the desk jacket!!! Their moneymaker is in adding pints to the financing so that they make more money. I learned a lot from dealing with this place. Ended up going to Larry H Miller.

After my car was in an accident this location was the closest to the incident so my vehicle was towed there. I expected service that I would normally receive from any Toyota location. My vehicle is still there even though after speaking to someone it should have only taken probably 2 to 3 days to fix it has been going on 3 weeks. There is no communication that has been done, any information I have been given has been solely on my part. I have called and left messages with several people including managers and I get no calls back no one is trying to fix this problem right now I feel like my car is being held hostage. I will never return to this facility and I do not recommend it to anyone. This is not even the entire story this is just a summary. It is so much worse than lack of communication they have on more than one occasion lost my vehicle in their system and I've been told that it's not even there.

Cesar was fantastic. We found ourselves needing to purchase a vehicle at a difficult time when inventory is limited. But Cesar worked with us to find a vehicle that fit exactly what we needed and worked late to help finalize everything just before Christmas. We are truly grateful.

Went in for an oil change, rotation, general inspection being we have been traveling for tow weeks and have another week to go. They put in the wrong oil. The vehicle is suppose to have full synthetic. They put conventional. (3000 mile oil change date on the windsheild sticker and $22 oil change price were the red flags. My worry was confirmed by a different service righter she was honest. Chris was not.) I asked why they didnt give me the tred depths of the tires they told me they dont give that information and they only do visual inspections of the tires. I question if they even did the the rotation of the tires but I have not way of knowing. The van has a warped break rotor. They inspected the breaks and said nothing was wrong. Theirs no missing a warped break rotor. Oily Hand print on the outside of the van. Got in the van and it smells like burnt differential fluid. Chris K was the service guy. Be sure to avoid him and this dealership. Maybe we just got the short end of the stick because we arent locals. Not sure what to say on the matter.

I've had a couple of problems with Toyota Autonation of Tempe since trading in my older vehicle. Upon purchase, as in any other case, I was provided a temporary plate until my actual plates arrived via mail. I purchased the car on 10/12/21 but didn't received my actual plate until 12/22/21 after numerous calls to the dealership because they sent my plates to an incorrect address, they had to resubmit the request to the DMV to finally just go pick them up at the dealer. However, in this timeframe I could not use the car for about a month after the temporary plates expired and the dealer would not give me another temporary plate. In addition, I received a traffic violation ticket and subpoena to attend court because the dealer sold my traded in vehicle without transferring title and the new owner broke the law in my old vehicle that seems to still be registered under my name. I contacted, yet again, the dealer to advised them of this and the response was..."We can only provide the contract so you can show the judge, the DMV is taking long, so best of luck" right now I have to take time off work to attend court for a violation I did not commit because the dealer sold my car without transferring title! Bad service, I truly regret having traded my vehicle to Toyota Auto Nation of Tempe.

Kass is cool, Kass is best. Buy your car with her, it was a fun day and it could have really sucked but it didn't. YOU THE BEST KASS

My tire gauge has been continuously on practically since the week I bought the vehicle a year ago. I have taken then vehicle to you all several times, only for you all to put a temporary bandaid on the issue and not fix the problem. Today my tire light came on again. This tells me you are not willing to replace the sensors/tires which is obviously the problem, but only wish to push me off as if I will eventually go away. I will not. I will be back asap, and you will keep this car until the problem is truly fixed

Never again & I wouldn’t recommend them to anyone. I should have walked away instead of believing that I would be taken care of.

I took my car to your dealership to have the lights fixed on my vehicle and you guys did a diagnostic and told me that I needed a new abs sensor in my car so I ended up getting one because you said It would fix the problem and in the report you said it did. As I was driving out to California for work all the lights just popped back up again. I’ve called your service center and for 2 days now you guys have said that the service manager was with a customer And he would call me back right away…. I’m still waiting on a call it shouldn’t take this long for the service manager to reach back to a customer 3 days….. 3 days… what kind of customer service is this

Julie Oxford has been amazing from start to finish. She continues to support us even after we bought our truck. We’ve been searching for weeks and narrowed it down to a Toyota. Julie made the process easy and worked with us with our trade-in. I feel Toyota and Julie really provided us with all of our needs. We received our car faster than we anticipated especially during this time when it’s really hard to find a new car. This is our first time buying a Toyota and we have been very pleased with the process and look forward to more Toyota brand cars in the future.

First time buying a car from AutoNation Toyota and I am 100% satisfied. Abu went out of his way to help me locate the car I wanted at night and quickly set up the test drive in the morning. Abu was so helpful during the entire process. Big kudos to Abu! Manager Dan was great, very respectful and patiently working with us for a fair price. Great experience all the way around in such a tough environment.

Purchased a car through Trent a few weekends ago and it was the best experience I have ever had buying a car! He was thorough and helped me get the best deal possible within my small budget. He made sure I was informed of my choices, had options and got the best 2018 Jeep! Thank you Trent, Ill be back when I need another!

Excellent

I just bought brand new 2022 camry LE. It was a great buying experiences at this dealership. Anthony Poplaski was my sale agent and he was very professional took time explaining all my questions. No pressure whatsoever and let me thought over my options before making decisions to buy. Also at the time I didn't have any family member with me so Anthony offered to help following me to drive my new car to my house since I drove my other car. Overall I really enjoyed shopping new car this dealership and will be back or refer friends and family in future.

Purchased a 4runner from these guys that I wasn't happy with because of a feature I had requested to be on it but they made things right.

Had an issue but the sales manager promptly resolved the issue that I had in regards to a vehicle I had purchase from them a few months ago.

Great deal! They were honest and up front about everything. If you need a vehicle, this is the place to go.

Bad Dealer. I try to buy a ‘22 Highlander in cash, and the seller guy told me that he couldn't sell me the highlander because they're only selling to local people. I had gone through this all my life. They lost a cash sale.

Had a good time Kasey was super nice and helped me a lot. Would recommend going here to get a car.

They are not a bad dealer, but there is room for improvement. I bought a few cars from them and they no longer accept the college grad rebate which is kind of ridiculous. Also when I purchased the car 3 months ago I never got my 100 referral check. Whoever does their back end paperwork needs help.

Fast and friendly service! Right when we drove into the lot a sales lady, Kassandra, welcomed us and asked to help. We told her of another experience at a different Toyota dealership and hoping for a better one here. Right away she said she could help! I also noticed this lot was a lot fuller than the lot at Riverview Toyota, the place we checked out yesterday. She showed us several options that were in our price range and gave us the details quickly. She was very nice and patient with us and listened to what was important in a vehicle. She knew what was on the lot and was quick about finding the best truck for us. She found us a few different options and got us on the road to try them out. It was a very fun and exciting experience with Kass.

Mark Escobedo was absolutely fantastic! I came in looking for a used hybrid, and he found something that worked out to exactly what I was wanting and needing. Really went above and beyond, I didn't feel pressured, and honestly just made the whole experience fantastic. Best car buying experience I've ever had, I can't recommend this place enough!

I had a wonderful experience here! Juan Gastelum was an excellent sales man that answered all my questions! I definitely recommend to ALL!

By far the best auto dealership I have visited. I have been shopping around for a new vehicle for months with no luck, William was very knowledgeable and able to help me figure out what I need. Would definetly reccomend to anyone looking for a new car.

David was awesome and very knowledgeable, even though I didn’t get a car he kept in touch about my auto needs without being overbearing!

Great service. My mother and I went in late on a Saturday a couple weeks ago. Mark Escobedo greeted us and took great care of us! He was very fun to talk to and gave us great options. He was very attentive and made sure everything was taken care of efficiently. The staff that too care of the financial portion of the purchase was also great! Thank you.

Teschon was great and quick process overall. By the end, got a good deal. Would recommend.

Kassandra really made the buying process simple and easy, while making sure that we had all the knowledge we needed to make an informed purchase. If I was in the market for another vehicle I would definitely come back!

Made an appointment with Service due to an engine light. I arrived about 30 early on the day of my appointment and was confused on how to check in as no one approached me upon arrival and several of the staff within the offices seemed to be occupied when I arrived. The office for my assigned service staff was empty so I waited outside, inside, and around his office until my appointment time. During this 30 min. not a single staff member greeted me and several made no eye contact with me as they walked by. I finally stopped at service tech. to ask if I could check in and was told my service tech. was not working that day and that I would have to wait. Well, I did not wait and I will not be back. Oh, and another thing. I received a call to reschedule my "missed" appointment the next day. I informed the person of my experience to which she replied, "okay than". No ownership of the problem, just casually let it go. Wow, what terrible service.

Cash ed up by to drop off the keys for the car traded in and a piece of equipment that belong to the car and the salesman that had told me the car came out to the car and helped me with a couple of different items that couldn't figure out how to operate I appreciate the help still waiting for a call on when I should bring it up I for my window tinting I said they would call me when they're available for me to have it done I can tell you not a complaint just telling you cuz I checked things out myself when they did the PDI the window washer was completely empty the tires no one checked the air some have 40 lb other tire has 47 lb I haven't found out yet what exactly the answer square inch should be but I will and I'll fix that I did tell the salesman that the only complaint I had with the car the cars drives nice shift smooth runs great lots of pep I really enjoyed driving the car the only thing I did not like about it and maybe Toyota nose Toyota knows this the car has a lot of road noise and maybe because it tires are so inflated maybe maybe too much or not enough whatever that I'll soon find out but there was a lot of road noise on the freeway a lot of road noise in town anyway other than that looking forward to coming up and having all my service needs taken care of by your dealership I feel like I was treated fairly and respectfully thank you and Merry Christmas to all of you

I had an appointment, they had to go searching for Randy as I sat waiting. Randy told me 1.5 hours for an oil change 2 hours max…took them 3 hours and I had to send someone to find my paperwork and Randy never went over anything or talked to me after the drop off. There also was grease all over my hood and steering wheel.

Great service!

I just wanted to share some kudos to Autonation Toyota Tempe and Amy. The entire process was awesome. I initially contacted Amy back in October. She kept me posted on her search for the specific 4runner I was looking for. She proactively followed up and found what I was looking for. Pricing was super transparent and reasonable. Communication was terrific throughout the transit process.I don't write many reviews, but was so impressed. I worked with a few dealers during the process of finding a 4runner and Autonation was definitely the best. I would do business again and recommend friends.

I wouldn’t take my car anywhere else for service. I always receive excellent care and top-notch service from everyone at AutoNation Toyota in Tempe. I’ve worked with Randy Scott, Service Advisor for years. I know I can trust Randy on all matters concerning my car, and that gives me peace of mind.

Tempe AutoNation Toyota was easy to work with. I would like to give a special shout out to Abu! He was a great sales consultant who took the time to get to understand our needs. He was very patient with us - even when we delayed the purchase by a day because we couldn’t ‘pull the trigger’. Thank you, Abu, for being so easy to work with. The dealership had an overall low-stress atmosphere and we never felt pressured by anyone. In addition, the entire team seemed to enjoy working there a d could often be seen joking around with each other - the sign of a good culture. We definitely would use them again for a future purchase!

Went to take a look at the used corvette on the lot. Was approached by a salesman, asked if he could tell me a bit more about the vehicle. Was unable to give me any info, instead his head was buried in his phone looking up what was already listed on their website. Was very short and unknowledgeable, didn’t seem like he had any sales experience. Asked if he could grab someone that could talk about the car. Out came the “Manager” his tone was extremely rude and hostile. I understand the vehicle is used and priced at “Market value” however…market value is not a generalization. The corvette rims were all scratched, drivers seat needed to be replaced, steering wheel was extremely worn, plastic throughout was not intact, and the gear shift housing leather was ripped. I asked if they can do better on the price, considering the damage…I got a simple answer…the price is the price, sorry. Terrible experience, terrible service, terrible lot. Went and purchased elsewhere.

Fast, upfront and trustable people. Will return

Same bu**s*** they tell you they have your car by email and ones you get there nothing, they have to order it,what a desonest half of mens.

We just purchased a Toyota Highlander and we love it!! Our sales rep Kylee was the best! Very personable and knowledgeable! No high pressure tactics at all. She was amazing to work with and very patient. I had follow up questions after we took it home and she always answered right away and was ready to help in any way! She made the car buying experience calm and and enjoyable! Thank you so much!!

Everyone was friendly, I could not ask for a better experience. Thank you all and Merry Christmas.

Purchased my first new car this week. David was great to work with and helped me find the exact type of car I was looking for. Even with how difficult it is to get a new car right now he was great at communicating throughout the entire process.

My sales person made the process easy. Julie Oxford. Thank you!

So from the beginning Gabriela was very profesional and cordial, she made the whole transaction very pleasant. I wouldn’t mind doing business with her in the future if the circumstances were right.

Jaime gave me the best service i could have asked for. this was my first time buying a car and i only had to test drive one car😂 Jaime made my experience really easy and helped get me in a car. the place is nice too!

I'm not sure if this survey is regarding the Highlander I traded in or the Rav4 I purchased from AutoNationToyotaTempe. I had been happy with my recent experiences re: my Highlander but am unhappy with the tires on my new/used Rav4 I took home 11/22/2021. The TPMS light came on less than 36 hours after I took the car home and keeps coming on. AutoNation only replaced two tires during reconditioning and left 2 worn out tires on the car from the previous owner. They patched the tire but refuse to replace the tire that keeps leaking. Now I have to buy new tires before I even make my first car payment and I'm broke from making the down payment. I am not a happy customer. **UPDATE 12/13/21 I've decided to update this review. I took my Rav4 to an independent mechanic for inspection who said mechanically it was in great shape with no leaks or issues they could see. They recommended I replace the two "dry rotted" tires and the windshield wipers, which I did. I'm disappointed I had to put new tires on it before I've even made my first car payment. But I want to be fair, aside from my experience with the tire issue, I was happy with this dealership and I am happy with this Rav4. I've taken one star off for the tire.

Sales associate Cole is awesome and super helpful!

My experience was one of the best car buying events of my life. My sales person, Karley, was excellent by zeroing in on my own desires quickly and searching the inventory AND the whole lot to find me exactly the car I wanted. She honored my time constraints and helped me through the process like a pro. This will be my 2nd Toyota experience and the Toyota AutoNation team is top notch on every level. And I really enjoy my Avalon Hybrid....super vehicle!!

Julie Oxford has been a pleasure to work with. She is very knowledgeable and listened to our needs. We look forward to getting our vehicle!

This was first car buying experience and I had the pleasure of working with Cole Anson. We had gone to other nearby dealership but Toyota had much better inventory and Cole provided top notch customer service. He answered all my questions and was very helpful with the whole financing process. I am so glad we came here to buy my first car, a lovely Jeep Cherokee. I recommend highly and hope you have the same positive experience I had.

I purchased a Brand new Toyota 4Runner TRD Sport from this dealer. I made it very clear over phone & email that I only wanted one with automatic running boards on it. Their internet sales person, Emmily guaranteed me over email she checked with her parts and service manager and assured me they could be installed. Which I thought was odd because other dealers said they can't be installed after it leaves the manufacturing plant in Japan. But I put my trust into Emmily and the service/parts manager to make it happen contrary to the info I had received. I even purchased the running boards with the vehicle ahead of time for $1800.00. I dropped my car off with them last night and was told I could pick it up tomorrow around 4 or 5pm the next day. This morning a service rep by the name of Jean called me today and told me it can't be done because of the XReas suspension kit it has. I let her know I needed to speak with a manager and she said she would have him call me in an hour or so. 1 hour and 30 minutes and no call. So I call their sales department and ask to speak with the General Manager. I end up speaking with a Phil or Bill who was a Sales manager and the highest ranking manager there. He said give him an hour or two to figure out what is going on. 3 hours goes by and no phone call. So I call into sales again to see if I can at least pick my vehicle up as the service department is closed now. They forward me over to the sales manager again but no answer. I tried calling them again about 5 or 6 times before someone finally answered the call. They said someone will for sure reach out soon. So the service manager called and apologized for the lack of knowledge by the sales team. I appreciate that he gave me a detailed explanation of why there is no way these automatic running boards can be installed unless its done at the manufacturing plant in Japan by Toyota. He assured me he will be in contact with sales tomorrow to work on a resolution. I feel like I was swindled by sales into buying a car I didn't want after they promised they could add a feature that I made very clear was a dealbreaker for me.

I purchased a Brand new Toyota 4Runner TRD Sport from this dealer. I made it very clear over phone & email that I only wanted one with automatic running boards on it. Their internet sales person, Emmily guaranteed me over email she checked with her parts and service manager and assured me they could be installed. Which I thought was odd because other dealers said they can't be installed after it leaves the manufacturing plant in Japan. But I put my trust into Emmily and the service/parts manager to make it happen contrary to the info I had received. I even purchased the running boards with the vehicle ahead of time for $1800.00. I dropped my car off with them last night and was told I could pick it up tomorrow around 4 or 5pm the next day. This morning a service rep by the name of Jean called me today and told me it can't be done because of the XReas suspension kit it has. I let her know I needed to speak with a manager and she said she would have him call me in an hour or so. 1 hour and 30 minutes and no call. So I call their sales department and ask to speak with the General Manager. I end up speaking with a Phil or Bill who was a Sales manager and the highest ranking manager there. He said give him an hour or two to figure out what is going on. 3 hours goes by and no phone call. So I call into sales again to see if I can at least pick my vehicle up as the service department is closed now. They forward me over to the sales manager again but no answer. I tried calling them again about 5 or 6 times before someone finally answered the call. They said someone will for sure reach out soon. So the service manager called and apologized for the lack of knowledge by the sales team. I appreciate that he gave me a detailed explanation of why there is no way these automatic running boards can be installed unless its done at the manufacturing plant in Japan by Toyota. He assured me he will be in contact with sales tomorrow to work on a resolution. I feel like I was swindled by sales into buying a car I didn't want after they promised they could add a feature that I made very clear was a dealbreaker for me.

I purchased a Brand new Toyota 4Runner TRD Sport from this dealer. I made it very clear over phone & email that I only wanted one with automatic running boards on it. Their internet sales person, Emmily guaranteed me over email she checked with her parts and service manager and assured me they could be installed. Which I thought was odd because other dealers said they can't be installed after it leaves the manufacturing plant in Japan. But I put my trust into Emmily and the service/parts manager to make it happen contrary to the info I had received. I even purchased the running boards with the vehicle ahead of time for $1800.00. I dropped my car off with them last night and was told I could pick it up tomorrow around 4 or 5pm the next day. This morning a service rep by the name of Jean called me today and told me it can't be done because of the XReas suspension kit it has. I let her know I needed to speak with a manager and she said she would have him call me in an hour or so. 1 hour and 30 minutes and no call. So I call their sales department and ask to speak with the General Manager. I end up speaking with a Phil or Bill who was a Sales manager and the highest ranking manager there. He said give him an hour or two to figure out what is going on. 3 hours goes by and no phone call. So I call into sales again to see if I can at least pick my vehicle up as the service department is closed now. They forward me over to the sales manager again but no answer. I tried calling them again about 5 or 6 times before someone finally answered the call. They said someone will for sure reach out soon. So the service manager called and apologized for the lack of knowledge by the sales team. I appreciate that he gave me a detailed explanation of why there is no way these automatic running boards can be installed unless its done at the manufacturing plant in Japan by Toyota. He assured me he will be in contact with sales tomorrow to work on a resolution. I feel like I was swindled by sales into buying a car I didn't want after they promised they could add a feature that I made very clear was a dealbreaker for me.

I have been working with Joshua Balboni for the past two weeks on locating a very specific vehicle. Inventory is very low however that did not deter Joshua from spending time scouring the inventory updates for possible matches and offering several very close alternatives to try to meet my specific needs. I appreciate the great lengths that he went through to offer superior customer service in a difficult market for buyers.

We would like to thank Cesar Meraz / Internet Sales Specialist for helping us with the purchase of our 2018 Toyota Highlander @ AutoNation Toyota Tempe. He was very professional and knowledgeable. We wasted little time with him and are very pleased. We would highly recommend him for any future needs with AutoNation Toyota. Give him a try and you won't regret it. Kurt and Lisa Geldmacher

I worked with Emmily. She was friendly, knowledgeable, and quick to respond (important when getting some cars right now). 10/10 would recommend AutoNation Toyota, specifically Emmily.

Chris K offers outstanding customer service

If I had one word to describe my experience, it would be “shady.” On Nov. 30th, Ricky called us in saying the truck was there. We get there, and it hasn’t been delivered. They couldn’t track the truck because Phillip Cash marked “delivered to customer” even though it wasn’t even on the lot. I assumed this was to meet their monthly quota being that it was the end of the month. They pressured us into signing paperwork on a truck we had never seen before, and then Ricky promised us he would deliver it tomorrow, since we live 3 hours away, knowing that he had the next day off. They did end up delivering it the next day, but it was after a few stern phone calls. It was overall the most stressful buying experience I have ever experience. My family, friends and I will never purchase from Autonation Toyota again.

Got in line to drop off my car at 10:58am. Filly dropped car off at 11:10am. Signed in for the shuttle at 11:10am. The sign said he would be back at 11:20am. Shuttle waited 40 minutes for the shuttle to get back. This is too long of wait times for people to be waiting around. We have other things we need to do then waste time waiting . I was late for work because I had to wait so long for the shuttle. I work off priest and Warner. I would of walked back if I would have known it was going to take this long .

Had a great experience with Kasey and her team! Love my new Highlander!! Thanks again for everything Autonation Toyota Tempe!!!

If I had one word to describe my experience, it would be “shady.” On Nov. 30th, Ricky called us in saying the truck was there. We get there, and it hasn’t been delivered. They couldn’t track the truck because Phillip Cash marked “delivered to customer” even though it wasn’t even on the lot. I assumed this was to meet their monthly quota being that it was the end of the month. They pressured us into signing paperwork on a truck we had never seen before, and then Ricky promised us he would deliver it tomorrow, since we live 3 hours away, knowing that he had the next day off. They did end up delivering it the next day, but it was after a few stern phone calls. It was overall the most stressful buying experience I have ever experience. My family, friends and I will never purchase from Autonation Toyota again.

Been shopping around for an Highlander. I walk into automation, isiah greets me as soon as I get off my vehicle and made the entire process a memorable one. He was willing to understand my priorities and tailor his service to it . Would recommend him and auto nation Toyota .

Brought my car in to have the battery exchanged under warranty. Went to the service dept, was told to go to the parts dept since I had purchased the original battery over the counter. Was redirected back to the service dept but was told that I had to pull the battery myself. In the parking lot. So they could test the battery that I already had tested elsewhere and had proof that it would not pass a load test. The whole ordeal took over an hour with very little communication and me having to stand by my vehicle in the parking lot since I could not leave it unattended to track anyone down in person once the battery was out. Numerous employees saw me and only one reached out after I had been there for quite some time to see if they could help. That specific employee (Julie) is to be commended. The rest leave much to be desired.

Absolutely amazing service! Gabi and Ray were absolutely amazing in helping me get my dream car 🤩 They’re great, went above and beyond to ensure I was not treated the same as at another dealership that left a sour taste in my mouth. this is the second car we’ve gotten from an AutoNation dealership (fiancé bought from Nissan in 2017) and both experiences were great as it was our first new car purchases, respectively. AutoNation will definitely be our go to for any new cars in our future

Out of state buyer that still does not have their registration because this dealership has not sent over any of the information to the state that I live in. It's been almost 3 months and absolutely no one has been of any help resolving this.

I called the dealership yesterday to see if they have a 2022 Toyota Sienna van. One the sales agent said yes we have 3 and I can reserve one for you for tomorrow 12/01/21. I drove from Glendale 48 miles round trip. When I got their then she said sorry it is not available those cars are in transit it will take a couple of weeks to get here. I was like why you told me that those are are available. She was like yes they are available in transit. I talked to her supervisor the way her supervisor behaves to like he was doing my favor. Zero customer service. I don’t recommend to do business with them.

I've been coming here for service for years. The reason why I return time and again, Eddie Alameda! Eddie is hands down the best service manager of all time!

Amazing customer service! I had the pleasure of the working with Latifa after having a horrendous experience at another dealership. I came in disheartened and upset. Latifa hearing about this experience made sure to let me know how Toyota Tempe works and how they pride themselves on making sure the customer is comfortable and understands everything. I had all my questions answered and the whole thing was quick, seamless and no surprise mark up/fees . To think I almost gave up and just went home. Whoever is Latifa's boss please give this amazing person a raise. I will refer everyone I know here from now on. Thank you so much!

Out of state buyer that still does not have their registration because this dealership has not sent over any paperwork to the state I live in. They have on record that the title was issued to the lienholder and that the car was registered in AZ but they have sent NO paperwork to my state and absolutely no one will give me an answer as to what the hold up is.

I went in to look at a Toyota Camry 2017 with 64,000 miles.. The ad says 14,999 . Checked out the car, all good. They ran my credit for the car.. Then they told me that the car was 20,000 all the sudden. Bait and switch , classic. I have filed a complaint with the BBB of Arizona and if anyone else has ran into this same issue with this company, they should do the same. You can file a complaint online at BBB.org . Thanks God Bless ya.

Julie is the best, will definitely be back!!!

Recently purchased a Honda Civic with help from David Gallegos and he was AMAZING. 10/10 I don’t know where to begin. He blew me away in every way possible. He cared about MY approval odds and MY interests. For once, I didn’t feel like I was being pressured into buying a car at a price that benefited the salesman more than myself. I will definitely go back and hope that I get to do business with David in the future!

While I have a few complaints already about the process and how I was treated, the biggest one I have is that I still do not have my car registration after over 4 months of waiting, and in fact the last time I checked the title was not even in my name. Every time I start to get some sort of response from the company that seems to move towards making this right they decide to ghost me and stop replying. I wholeheartedly recommend that you go to any dealership but this one.

Thanks to Rodney Gilbert we had an awesome experience at AutoNation Toyota Tempe. He was extremely easy to work with, and answered all of questions with knowledge! Would absolutely recommend AutoNation Tempe.

Bad experience with their sales department. The lady (Kylee) who helped my sister and I. Right from the beginning she had a bad attitude the whole time of the sale. 4 months later she calls and requests urgently 2 recent paste stubs to avoid losing a college rebate and complains via text messages to me about of their own finance department's mistakes. She then tells me she disagrees with me and blocks my number. She uses a Google voice phone number and is able to block customers on a whim. I texted her 5 times over the past few days to confirm that she received the documents and this is when I started researching and found out that I was blocked. When my wife calls, the calls do go through, just my number is blocked. Terrible work ethic and bad temper. 11/29/21: I called the dealership to file a complaint and check if they have received our documents for a car that we got back in August (4 months ago). No answer as of yet. If we lose the $500 college rebate it will be on them, not us.

This was the most easiest transaction ever. Cesar made the experience great. He took the time to show me all the car features and made sure I was comfortable and happy. I really appreciate the extra time he took. And we were in and out with in an hour or so. I am so excited to drive my new car. Thank you AutoNation you guys rock.

Cesar Meraz fue una persona muy atenta, explicó los estalles con precisión y siempre a la mejor disposición para ayudar. Totalmente recomendado para cualquier compra que desee hacer. Gracias cesar por su tiempo y ayudarnos a obtener mi nuevo carro.

Cesar went above and beyond to get me the car of my dreams. I've bought many new cars before, and usually it feels like going to battle. This time it was a joy! Even with the inventory shortage, I walked away with the exact car I wanted, 100% because of the work Cesar put in.

I love working with Auto Nation Tempe Toyota. I have been a customer for 20+ years and have always been happy with the customer service and attention to detail. Cole Anson was very helpful every step of the process and I would highly recommend him if you are looking to purchase a new vehicle.

Abu was kind and patient. It was my first-time car purchase. He always answered my questions and concerns as soon as possible and kept in touch with me through text. He was a no-pressure person, so I could have time to think and make a decision. Overall, I would highly recommend him and AutoNation Toyota Tempe.

I went in for an oil change and tire rotation and left in a brand new vehicle. The saleswoman I spoke with was very professional and knowledgeable, she went above and beyond what I would expect from a salesperson. It was a pleasure doing business with autonation.

Easy to make appt. Took care of business

I came to visit family out of state. Unexpectedly my battery light came on and needed to visit Toyota to get it checked out. Granted I knew I didn't have an appointment and wait time would be expected. But to wait 2 hours outside of my car with all the employees waiting outside not even acknowledge myself or my child waiting. I have never been to Toyota with such horrible customer service since I have bought my car. Once service was done my battery was fine and it too over 2 hours just to receive paperwork. Meanless to say I will never shop at this dealership again. Complete waste of time not to mention missed time away from family that I've been waiting to see since pre pandemic.

Mark Escobedo was very fast and easy got me in and out no problems. With how the market is I’ve been struggling to get a car but with him it was possible and I’m very pleased with my whole experience

I had a 9:20 appt, and since Eddie was not in, waited until 9:40 to get a new service advisor. I was told it would be 2 hrs to get my oil changed, tires rotated, and my 10k multi-point inspection completed, and it ended up being 3 hrs, which is a joke considering how little work was needed and I had an appointment. Since cars are in such short supply, I would think there would be a huge emphasis on service, but this doesn’t seem to be the case. I will be trying another dealership for my next service need since you seem to over schedule and are under staffed.

We picked up our new 2022 Tacoma today, and this entire process was PAINLESS! Isiah was incredibly helpful finding us the perfect vehicle and got us an excellent trade-in value for our truck. He communicated clearly, was always available for questions, was honest (I would trust this guy to sell a car to my grandma), and after walking out of a different dealership, we were so relieved by his no hassle, non-aggressive approach. It was truly an enjoyable experience! The truck we purchased was delivered earlier than expected (Bonus points!), and when my husband showed up to the dealership, Isiah had everything prepared and ready. Dustin Amann, the CFS Finance Manager, answered all our questions and created a smooth buying process. He was even patient enough to get on the phone and explain things to me as I was unable to be present. I would highly recommend working with this team at AutoNation Toyota Tempe. We will never purchase a vehicle anywhere else!

Misleading information on the phone just to get you in the door. "Team" members pass you from one person to another.....never even met the associate that booked an appointment with me and confirmed the meeting via text. Upon arrival, no hybrid highlander existed. Purchased from Tempe Autonation several times. Never again. Lost out on a cash sale "Team". Buyers Beware!! No stars if possible.

Rich is #1

Autonation Toyota and Jose Perez did a great job in assisting us into the Highlander! I would recommend them!

Jaime helped me get a Tacoma Off Road in record time! Awesome customer service!

Michael Jordan was awesome! He may not be the Air Jordan of basketball that everyone thinks when they see that name, but Michael Jordan of Auto Nation Toyota is an All Star when it comes to customer service and sales! Michael always kept in touch with me through text and email, always kept me updated when my vehicle was almost ready, being serviced, detailed. Michael made the process of buying my truck easy like Sunday morning! Definitely will refer friends and family to him!

HIGHLY RECOMMEND! Work with **Isiah** I just brought home my brand new Tacoma, and it is thanks solely to the team at AutoNation Toyota Tempe! You guys really changed my opinion of car dealerships! Not only did Isiah find me the perfect Tacoma, but he got me a great deal on my trade in, and STILL came in under our budget. Isiah and Dustin in Financing made this entire process painless and actually, quite enjoyable, as when I arrived, everything was ready for me to sign. Very efficient and highly organized! My wife and I will be back very soon for our next trade in!

We picked up our new 2022 Tacoma today, and this entire process was PAINLESS! Isiah was incredibly helpful finding us the perfect vehicle and got us an excellent trade-in value for our truck. He communicated clearly, was always available for questions, was honest (I would trust this guy to sell a car to my grandma), and after walking out of a different dealership, we were so relieved by his no hassle, non-aggressive approach. It was truly an enjoyable experience! The truck we purchased was delivered earlier than expected (Bonus points!), and when my husband showed up to the dealership, Isiah had everything prepared and ready. Dustin Amann, the CFS Finance Manager, answered all our questions and created a smooth buying process. He was even patient enough to get on the phone and explain things to me as I was unable to be present. I would highly recommend working with this team at AutoNation Toyota Tempe. We will never purchase a vehicle anywhere else!

Glad and most pleased to have chosen and stayed with Toyota. The people act like part of a business that will continue going places. Wish I had known that earlier.

I miss the car wash. Jose made an effort to include my concerns in the write up about the HUD system/dashboard shutting down and rebooting while I drive. It's a very disturbing experience in an hybrid vehicle. Jose and the manager explained that Toyota and not the dealer can handle this issue as Toyota may not cover it under warranty. It is my second visit on this unresolved issue and my warranty expires next month. I understand the dealership's hands are tied. I just don't like that as usual it is the customer who is left with the lemons. My standard servicing was done, so I am left with a wonky dashboard/ navigation system, but the wheels of the car are aligned and it has fresh fluids. I wasn't given any guidance on what I can do next... I just hope the whole car doesn't shut off and fail to reboot next time I'm driving down US60.

I had an awesome experience. At ToytotA Tempe buying my new Rav4.. Kass was informative. Patient and very pleasant to work with.. Thank you

We were in the market to purchase a white Highlander XSE with red seats & unfortunately they didn’t have any in the lot in October. We were so bummed to know they didn’t have what we wanted and was going to settle on a 2021 grey highlander. BUT, after a few minutes salesman Anthony P found the hidden gem we wanted!! Anthony found a 2022 wind chill pearl Highlander XSE for us that was scheduled to be delivered in December. Lucky for us, the car came in early & it was so easy to pick up! 10/10 recommend buying a vehicle from Anthony. Also, they gave us a good deal on our trade in & honored the military discount for my husband who is currently deployed. We were able to do the signings from my phone for convenience! Thank you Autonation Toyota Tempe & Anthony!!!

We were in the market to purchase a white Highlander XSE with red seats & unfortunately they didn’t have any in the lot in October. We were so bummed to know they didn’t have what we wanted and was going to settle on a 2021 grey highlander. BUT, after a few minutes salesman Anthony P found the hidden gem we wanted!! Anthony found a 2022 wind chill pearl Highlander XSE for us that was scheduled to be delivered in December. Lucky for us, the car came in early & it was so easy to pick up! 10/10 recommend buying a vehicle from Anthony. Also, they gave us a good deal on our trade in & honored the military discount for my husband who is currently deployed. We were able to do the signings from my phone for convenience! Thank you Autonation Toyota Tempe & Anthony!!!

Offer installation of catalytic converter shields known as Cat Shields. This part is available through the Associated Parts program to all Toyota Dealers. Having to have the shield installed at a separate auto repair shop was inconvenient. Aside from that, Rich Taylor is a wonderful Service Advisor who handled the repair with professionalism and grace. A true pleasure to work with!

Always warm and welcoming. This is my second time buying a vehicle from them and I plan to be a continuing customer. Sales is great and so is their Service Department.

I had such a good experience here. Every time I come here I give an expectation to them that I am looking for and the employees get pretty close or better to what I want. Today Brian helped me get a car it was super fast, he was friendly, efficient and everything went great.

Tempe Auto Nation if I could give them more stars I would! Karlie made the experience so easy answered any questions or concerns I would she went above and beyond. for me 🙏 thank you!!

Have only used their service department. Vary pleased. Highly attentive and helpful staff.

Jose Perez was super helpful and so kind! It’s my first car purchase, and he was so nice and knowledgeable about financing, plus he gave me the full run down on the car I was looking at. He was a no pressure, no stress person which was perfect for me so I could make up my mind and think it over. I appreciated everything he did for me, going above and beyond to make me comfortable and reaching out personally to get me information and schedule times to come in to look and test drive the car. He’s a great conversationalist and always answered my questions to the fullest extent, and if he didn’t know he asked for me. Thank you!

It was a pleasure working with Cesar Meraz, he really made sure I had a smooth experience and had everything ready for me when I came in. I had been waiting for my car to get here for about a month and throughout the process he kept in touch with me at all times. I would definitely recommend this location, everyone is really nice and helpful.

Cesar Meraz was very helpful in finding the right truck for me. Would highly recommend doing business Cesar and Autonation Toyota.

Not great but good. The car buying experience hasn't changed in over 30 years and needs vast improvements.

Absolutely amazing- would rate a 6 if I could. What started with a horrible situation with my car was turned into a positive one by these guys. My entire purse along with my car keys had gotten thrown away by some really awful event security. The whole situation was awful and it was a really rough couple of days trying to sort things out. I got my car towed there, and we went through the process of ordering/cutting/programming a new key for my car. Thanks to the wonderful help of Bryan in parts, Eddie in service, Michael and Christy in cashier/rental, I got a brand new key for my car along with a couple spares. They truly went the extra mile to take care of me and made the best of a bad situation. I can’t thank them enough.

Kolton was the best at helping us out!

Jim Testa at AutoNation in Tempe provided the best purchase experience I have ever had with an automobile dealership. AutoNation is so lucky to have him and I will always purchase any of my future vehicles at Tempe Toyota AutoNation. The buying experience was extremely easy, and my sales representative bent over backwards to ensure that I will always be a loyal customer. Everyone at AutoNation that I came in contact with was delightful and courteous. AutoNation, you are the best!

This is the 4th car we’ve bought from an AutoNation dealership and the 2nd from AutoNation Toyota Tempe specifically, and we have always had a great experience. Max and Mike were both very professional and excellent to deal with. Enjoying our new Toyota!

Isiah was absolutely amazing! Would highly recommend him to anyone looking for a vehicle. 100% great experience. I will definitely be visiting him again.

Isaiah was awesome to work with and very knowledgeable. He made our purchase enjoyable!

If you are looking to purchase a car look no further from initial contact to sale Kassandras continued service spoke volumes about her professionalism and costumer care to so far to take my wife’s car through the on-site car wash after wash hours to make sure our over experience was a positive one.

Kyle Sullivan is my man! Give this man a raise or a promotion. This man dose not waste my time he knows time is valuable. Not to mention the professionalism this man provides. Excellent service. If your looking to do anything to your car talk to Kyle appreciate you man.

I'm an online shopper so I reserved my vehicle, made an appointment for a test drive, received a certified appraisal for my trade-in, and a preapproval for financing, all before setting foot in the dealership. I also received confirmations by email for the above and I was contacted by text (my preference) in advance by Rodney in sales. He's a real professional. Rodney warmly greeted and assisted me through the remaining steps of the process, beginning the moment I arrived at the dealership. I highly recommend speaking directly with Rodney if you're making a purchase from Autonation Toyota in Tempe. I LOVE my new (to me) car.

Karley H was an absolute treasure to work with. This was the first time my wife and I have ever bought a car, and we were super nervous about it. Karley was super helpful and definitely helped make it a fun experience instead of stressful. Highly suggest you see her when you need to buy a car!

Kassandra was very epic she help me with every single step of the process this was the best experience I’ve ever had she is very smart intelligent and knowledgeable about her job you guys hired a really great girl thank you Kassandra I really appreciate your time and the effort that you put into this for me thank you you are super fire 🔥 AutoNation Toyota you got lucky with this one

The sales team are amazing they aren’t as pushy as other dealerships I’ve been too. Highly recommend kass for your buying needs.

Brian was very helpful throughout the purchasing process and made everything easy to understand. Overall a positive experience purchasing my first car, which could have been very stressful but wasn't.

Oil change and tire rotation services were good. However, there was a windshield chip on my car and I wished it was fixed, too. I was told to get another appointment for that one... Also, I was hoping my car also got washed, but it didn't happen, either.

I can bring my truck here and trust that the correct service will be done. They won’t take advantage or try and up-sell me. Have had a great experience working with Ryan Sullivan and recommend him to family and friends.

I would recommend Autonation Toytota to anyone in the market for a great used vehicle. They have the best staff members ready to assist and answer any questions.

Thank you Kasey for making it a easy and smooth process.You and your Manager Emily made the best impression on me and my wife. I will be referring all my coworkers to you all. Thanks for the great service. I love my truck!!

I had the best experience for my first time buying a vehicle! i have been looking for months and emily the manager, kelly, and kasey made it simple and got me the best deal. the process was quick and i was able to leave with my car in an hour. i couldn’t be happier with my purchase with them. they’re amazing, thank you !!!

Mark at Auto Nation was awesome we really loved doing business with him, thanks again Mark!

Great service!

I originally purchased my truck from Tempe Toyota AutoNation back in 2018!! And I have only taken it to this this dealership can I trust them! And my service advisor Ryan Sullivan!!!

Ryan is always extremely helpful and friendly. I always make sure he’s my service advisor! He makes sure to take care of my truck like it’s his own!

Great customer service by Juan. If you need a car, definitely go in and ask for Juan.

I would recommend AutoNation Toyota Tempe to anyone looking for a vehicle new or used. I would ESPECIALLY recommend asking for David G by name. There was not a question he couldn’t answer & we’ve never had such a great buying experience or such great service before working with David. Will be back for a second car!

Went in and got all my questions answered by Juan. He was super knowledgeable and friendly. I definitely encourage anyone going here to ask for him specifically!

Juan G . Is a amazing representative he listens to the needs of what you want really good experience

Thank you to Mark, Emmily, & Dustin at AutoNation Toyota Tempe. I’d been searching for a 22’ 4Runner for almost 3 months. Every single other dealer in the valley was charging a demand premium on them. I talked to some friends who work in the industry that were shocked to hear I got it for MSRP with no premium charges. Long story short if you’re in the market for a 4Runner or other high-demand Toyota models. This is the dealership to go to if you’re not trying to get overcharged with ridiculous $5,000+ demand premiums.

Great service from Mr. Gastelum , answered all my questions and ended up putting a deposit for a 22 Tacoma I been searching for months now ! went to multiple locations but no luck , got a recommendation from a family member to visit AutoNation & Juan found the perfect one for us. Thank you ! definitely my new place to buy vehicles from!!!!

I had a great experience here. William is an excellent salesman, very helpful and attentive along with Richard Luna who made sure I was well taken care of before I left.

This place is by far the worst dealership to go to! They advertise a car online, they tell us the car is ready to be checked and call us to go see it. We get there and the car has been sold! For a good hour the salesperson is walking us all over the lot trying to find it only to find out that it’s sold. Then after we leave, they call us again to see if we wanted to go see it. We tell them it’s sold. They check and apologize for calling us so many times. Completely unprofessional! Save your time and money!

Ryan cards made my whole experience super simple and easy it was a pleasure working with him and will definitely being going back to him and referring people to him. Thank you so much for the new car and if anyones looking ask for Ryan Cerda!

After arriving to pick up my completed vehicle it took 20 minutes to track down the paperwork so that I could pay for the service. Once the valet went to deliver my truck it took 10 minutes and I could have walked to the truck in less than 1 minute. The truck was delivered with grunge on the steering wheel, shift handle and key. Very less then 5 Star Service.

William helped me out here, and even though we weren’t able to make a deal it was a pleasure working things out with him. If you’re ever looking for a vehicle he’s the guy to visit :) Awesome salesman!!!

Mark Escobedo, was awesome ! He really helped us out. My daughter and I needed to retire my high school car for a newer more reliable one. He took the time to listen to my needs and something not only nice, but kid friendly (something that fit a car seat). I did not feel pressured and I felt comfortable with the decision that I made. I highly recommend him and auto nation Toyota for your next purchase. ☺️

I had a great experience with Juan G. He answered all my questions and was very kind and patient. I ask a lot of questions and he was able to answer all of them.

Went down to the Auto Nation in Tempe and had delightful experience, the employees there were great especially Mark Escobedo as he help me Pick out My Perfect Car! He was respectful and had plenty of experience! No doubt I will come back if I need help again!

I’ve been to a few different Toyota dealership here in AZ and I have to say that this one at AutoNation Toyota would have to be the best one yet. There is always someone outside willing to help and welcome you. When I walked in I got my question answered immediately and was helped right away, thank you again Ryan, it was a pleasure working with you and thank you for making this lease buy out such a smooth process I really appreciate it-

Ryan Cerda provided excellent service. He was super accommodating and helped with any questions I had.

Michael Jordan was very nice, patient and helpful. Highly recommend this dealership to family and friends. Thank you for great customer service!!!

I worked with Kassandra and she was fantastic. Unfortunately they couldn’t find the exact car I wanted but Kassandra spent a lot of time looking all over the country. She is SUPER responsive and very attentive to her customers needs. This is the first time in 3 vehicles that I wasn’t able to get my car there. It’s employees like Kassandra that have made me a repeat customer.

Juan was extremely helpful and friendly. He was knowledgeable and not pushy at all. He made the car buying process easier.

Great time totally recommend straight to the point and no weird fees added. I recommend it go with Jose Perez very knowledgeable person.

Mark Escobedo is the best salesman there!! he made buying my first car super easy and comfortable not pushy! love toyota tempe :)

I’ll try to make a long story short, I gave a 3,500$ down payment to secure a new Corolla for lease, I waited over a month for the car, on the day I came to pick up the car, I didn’t receive service, I was disrespected and humiliated by an employee named Jesus and his “manager” Phil, Jesus acted like he is doing some kind of favor for speaking to me, and his manager Phil was actually screaming at me, all this due to small misunderstanding that could be solved easily by someone competent or that at least give the minimum amount of respect for others, at a point I actually found myself trying to calm down Phil the supposed to be manager, and if that’s not enough, after him refusing to lease me the car (the one I paid 3,500$ for a month prior) he sent one of his sales reps to blackmail me and tell me that IF I will post a 5 star review for AutoNation Toyota of Tempe he will AGREE to lease me the car, trying to humiliate me after disrespecting me, so here is my review!! it’s one star to much then you deserve!! Do yourself a favor and DON’T BUY FROM THEM there are other Toyota agencies out there, I am going to buy a different brand, Toyota is not for me.

Fantastic service! Treated like a real client instead of being rushed like a bunch of sales people who act like sharks after smelling blood in the water. See Gabriel Bojorquez for a class act.

Teshon in sales gave me a great car buying experience! He considered my needs and provided the best options. This is my first car with Autonation Toyota and I look forward to purchasing my next vehicle with him!

Mr. Cerda was so very helpful! I didn’t have a lot of time and wasn’t sure what I wanted but Ryan made it quick, easy and stress free. Very impressed.

I’ll try to make a long story short, I gave a 3,500$ down payment to secure a new Corolla for lease, I waited over a month for the car, on the day I came to pick up the car, I didn’t receive service, I was disrespected and humiliated by an employee named Jesus and his “manager” Phil, Jesus acted like he is doing some kind of favor for speaking to me, and his manager Phil was actually screaming at me, all this due to small misunderstanding that could be solved easily by someone competent or that at least give the minimum amount of respect for others, at a point I actually found myself trying to calm down Phil the supposed to be manager, and if that’s not enough, after him refusing to lease me the car (the one I paid 3,500$ for a month prior) he sent one of his sales reps to blackmail me and tell me that IF I will post a 5 star review for AutoNation Toyota of Tempe he will AGREE to lease me the car, trying to humiliate me after disrespecting me, so here is my review!! it’s one star to much then you deserve!! Do yourself a favor and DON’T BUY FROM THEM there are other Toyota agencies out there, I am going to buy a different brand, Toyota is not for me.

Thank Micheal Jordan! You are differently the MVP of Autonation.Awesome and helpful team.

I had a fantastic experience with Rob Paprocki. He found me the 4Runner I wanted, kept me updated on the shipping status and he always went the extra mile to make sure I had a great experience purchasing the vehicle. Thank you!

I really like my experience with Cassandra she really took her time to explain the process and did a great job.

I was on the search for a 2020-2022 (new) Toyota 4Runner TRD Off-road; I reached out to this dealership and was told that no vehicles with this description were on the lot but two were in route for deliver - a black one and a super white one. I decided I liked the super white option. Karly indicated that I would need to run my credit and put down $2k to hold the vehicle prior to delivery 11/1 in order to ensure it wasn't sold to someone else. I agreed to have my credit run with the intention of purchasing that specific super white 2022 Toyota 4Runner TRD Off-road, however I later received a call asking what vehicle I wanted. A manager/supervisor/someone in charge called and I indicated that I was anticipating that certain vehicle and would not have ever agreed to run my credit without a specific vehicle in mind. The person on the phone treated me as if I was incompetent, had no idea how car buying worked, and that Karly did nothing wrong. As a person who purchases new vehicles about every two years due to my job, I know how the process works as a buyer and, like I mentioned, I never would have agreed to have my credit hard-pulled with no specific vehicle available. This dealership duped me and my husband into pulling our credit to get us into a vehicle they (apparently) sold to someone else with no intention of telling us. Be warned to take your time, be in person, and have the vehicle you want pre-ordered with a deposit or physically on-site before you commit to anything - they seem willing to sell cars with any means necessary!

AutoNation Toyota Tempe does their due diligence. Found a clean preowned Honda. They were patient and willing to help. Thank you, MJ!

I’ve been looking for a new car for a while and it seems that finding one is especially hard right now since they’re all selling so fast. It’s been frustrating but Shon has always been on top of it helping me to find a car that’ll work for me even with the quickly disappearing stock. He’s worked with me and has really made me feel like he cares about getting me into the perfect car! Highly recommend

Kinda busy but always prompt on customer service when the next employee is available.

I want to thank David Gallegos for helping find the perfect car of me. He went above and beyond to make sure that I was happy. He kept me informed when the car was due to arrive. He had me try different types of cars to see which suited me. My son went to several auto dealerships and met David. When I arrive from our of town we went to David and he was on top of the cars in stock and what was coming in. When it arrived we went to try it out and that same day l left with my new car. He made it a pleasant transition. Not like other dealerships I have delt with. David is a true winner. He's awesome.

Timely service. In and our on time.

Cesar Meraz was an amazing Toyota Consultant at AutoNation Tempe Arizona. He took the time to explain everything from the tires and wheels to the financing and interest charges for my Corolla. He is very professional and knowledgeable and I would recommend to ANYONE that is thinking about buying a Toyota to be sure and look him up. If you want an honest and forthright purchase, you need to look up Cesar. AutoNation Toyota Tempe is an amazing dealership thanks to associates like him! Cesar and I are already working on another Corolla for my daughter who will be ready to drive one away in 2 months!!

Ask for Schon, he is the best! He is amazing and makes the car shopping experience really smooth. He goes above and beyond for you and tries to help as much as possible. He knows his stuff and we will definitely be back again!!! Thank you Carrie

Great dealership and staff. Salesman David G. is top notch. Very courteous and professional and answered all my questions. Highly recommended.

After being in an accident and not wanting to deal with much Ryan Cerda did an amazing job with the whole process from great customer service , knowledgeable. Professional, and helped me find a great car to purchase. If it wasn’t for his great customer service and knowledge, I probably wouldn’t of purchased the car. Thank you again Ryan, I really appreciate it!!

I had a good experience here. Isiah was the man. I would recomend anybody to go with him Very helpfull, and patient guy. I got there after work and got out pretty late but everyone was cool about it. Big thumbs up.

Friendly courtesy salespeople. Not pushy at allgood customer service.

Isiah was the most professional and courteous salesperson I have dealt with in a very long time. He has a positive attitude and was willing to see to it that I received the best deal on my new car purchase. I totally recommend anyone buying a Toyota to see Isiah for his truly capable assistance

Kass was wonderful. She was highly professional and wonderfully organized. It was a pleasure doing business with her.

Michael Jordan was extremely helpful and friendly. He is exactly what I look for in a salesman. I highly suggest working with him for any future purchase.

I worked with Kass, Even though I didn’t purchase a car from her she was very knowledgeable and patient. I definitely will be returning to her to buy when my family is ready. I already recommended some friends to her!

Kenneth is a great salesman. He was very patient with me and helped me figure out what would be the best option for myself. I appreciated his service and how kind he was. I will definitely recommend him to my friends and family.

Great experience all the way around. Go see Kenneth Kuhlman. He is very knowledgeable and easy to work with.

Just bought a Ford from Kass.....She was the best. Definitely going back to her for my next car

Kass is the best! She is thorough and knowledgeable.

Purchased a car from kassandra Arriaga , easiest buying experience ever super easy smooth and she was super helpful and friendly definitely buying more cars from here. Love my 2017 tundra

Kass has been a great help in my vehicle search. She is very attentive, great communication and is very knowledgeable. I will definitely be going back.

Ryan sullivan was awesome. He helped me when I really needed it. He made sure I was informed in all decisions regarding my car. He also explained why he made the suggestions to get certain things done on my car. He made sure also to stress which ones were needed asap an which ones could wait. All in all I had a positive experience with him an would recommend him to other people coming in to get service.

Jose Elias in service is the greatest! super honest and trustworthy... he's honestly the only reason I will continue to bring my prius to this dealer. Thank you Jose, you"re the man.

AutoNation Toyota earned a new customer. Jose Elias in service is amazing.

I had a great experience dealing with Salesman Juan at AutoNation Toyota. He answered all my questions that I had and kept me up to date on the arrival of my vehicle. I was very comfortable dealing with him and made the sale as smooth as possible which was a breath of fresh of air from my previous experiences. Thank you AutoNation Toyota and continue providing excellent customer service whether it is your salespeople, service people, etc.

Jose Elias was an amazing service advisor ! Definitely coming back in the future

Worst dealership experience I've had this decade

Great experience with salesmen Kam and Trent. Very professional and took the time to make sure I was happy. They were not pushy and answered all of my questions. Mark in finance was great too. Very happy and will refer to others.

My service advisor, Rich Taylor, does an excellent job and I'm happy with the service provided. There does seem to be an issue with the process of dropping the vehicle off. I had an appointment for routine service, and waited on the lane 45 minutes to be "checked in." There was one person trying to check in upwards of 20 vehicles and because of lack of organization, about 8 vehicles that arrived after me were checked in before me. I am totally understanding of how busy they are, but it was very frustrating to be just sitting in line for that long waiting to just drop my vehicle. Again, other than that, I am satisfied with Rich and the service provided.

I just moved here from out of state and was interested in trading in my rav4 for a truck. I worked with salesman Max, who was awesome. He was fun, professional, and unlike the stereotype of "car Salesman". He listened to what I wanted and needed and wasn't pushy. We worked with Mike Miller, the sale manager who made things happen and I walked Away with a new Tacoma. I HIGHLY suggest going here if you want to work with real people who want to help you, and not a group who just want your money.

1-. no previous quote with price include. 2-. No satisfaction due to incomplete service. 3-. Very high price for minimum work (it was not fair). 4-. It took too long to do the little TUNE UP, !!!! ( 3 HOURS ????? ). 5-. I suspect, that he wanted to to stop the car for a long time only to make valid the cost of fo time lose

love this place and the service

love der Service. Workers are Right on Prompt & Explain everything they did during the Service for you. I love going there...👍❤

This dealership is terrible! They posted a stock photo of a used car and listed at a good price. When I went to look at it, they said it would take maybe a day or two to clean it up and they would call me before the wknd. It took 2weeks for them to deliver the car and that’s without a detail. I called them seriously at least 30 times over that two weeks. I was hung up on, sent to voice mail with no return calls, disconnected. I was transferred to used car sales managers and told it was my fault for speaking to the wrong person. One person would tell me the car would be ready in a day then another would tell me it wouldn’t be ready for a couple days. That stretched out to be 2 weeks. The day I finally picked it up, I was being told by a mgr that it wouldn’t be ready for five hrs because it was in the middle of being detailed and maybe I should wait till the next day before I came to get it.At the same time my salesman texted me saying it was being detailed and would be ready in2 hrs. I went to pick it up only to find out it hadn’t been detailed at all. The mgr said to talk to the salesman about reimbursement for the rental I had for 2weeks while waiting for delivery of this car. The salesman knew nothing about it but looked into it for me only to come back and say the mgr wouldn’t approve any reimbursement and I should talk to my insurance company about getting reimbursed. This is only a touch of what went on at this dealership. You lost a customer and I will tell everyone I know to stay far away from Autonation Toyota

I had a great experience, they worked hard to get me exactly what I wanted. Karley and her partner was the best so sweet and helpful! Thank you guys I love my new RAV4

THOUGHT THIS WAS POSTED BACK WHEN I WROTE IT - Apparently NOT! Was/am very disappointed in the sales women who handled my sale! I came in and told them up front I was going to BUY a 2021 Camry IN CASH. She got the color and model I wanted but I had some issues getting the funds together and I got very frustrated-was not her or sales mangers fault of me having those issues but unfortunately my frustration came across as irritability towards them in which I apologized profusely that day. The sales manager was kind enough to let me take the car home for 24 hrs (basically till end of next business day). They gave me a dealer plate and I was very grateful to him. I came in the next day with literally all cash and paid for that 2021 Camry! What is very frustrating is that the sales woman never introduced me to the features of that car like EVERY car sales person has done in the past (even when I bought a used car the sales person would go thru the basic features of the car (where gas release was, where trunk release was, how to use XM radio, just things like that. Shoot even my Hyundai sales person (2018) showed me a feature so many had to bring back to dealership because they were forcing the utility drawer down. ANYWAY, the next day when I bring them cash and pay in full I was basically given the temp registration plate she put on the car and handed me some items from the car I turned in. NO introduction to the car, it’s basic features yet alone the advanced ones I am slowly finding out! I didn’t even know it came with WiFi! And the menu on the dash has soooo many features but it took me almost a month to figure that all out! Still a lot more to discover - at least I got owners manual (and plz understand I did NOT expect her to go thru EVERY feature!). The fact she showed me nothing except the keys and handed over manual was very disheartening as I have NEVER been so dissed when getting a car. Be it a used or new one, financed or not. Would have thought a customer paying up front would have deemed some sort of respect and service. We know those that go to Lexus or Mercedes Bend are treated like loyalty- although that’s not what am saying. I was treated poorly by not getting ANY intro into a $26k car!!!

Was/am very disappointed in the sales women who handled my sale! I came in and told them up front I was going to BUY a 2021 Camry IN CASH. She got the color and model I wanted but I had some issues getting the funds together and I got very frustrated-was not her or sales mangers fault of me having those issues but unfortunately my frustration came across as irritability towards them in which I apologized profusely that day. The sales manager was kind enough to let me take the car home for 24 hrs (basically till end of next business day). They gave me a dealer plate and I was very grateful to him. I came in the next day with literally all cash and paid for that 2021 Camry! What is very frustrating is that the sales woman never introduced me to the features of that car like EVERY car sales person has done in the past (even when I bought a used car the sales person would go thru the basic features of the car (where gas release was, where trunk release was, how to use XM radio, just things like that. Shoot even my Hyundai sales person (2018) showed me a feature so many had to bring back to dealership because they were forcing the utility drawer down. ANYWAY, the next day when I bring them cash and pay in full I was basically given the temp registration plate she put on the car and handed me some items from the car I turned in. NO introduction to the car, it’s basic features yet alone the advanced ones I am slowly finding out! I didn’t even know it came with WiFi! And the menu on the dash has soooo many features but it took me almost a month to figure that all out! Still a lot more to discover - at least I got owners manual (and plz understand I did NOT expect her to go thru EVERY feature!). The fact she showed me nothing except the keys and handed over manual was very disheartening as I have NEVER been so dissed when getting a car. Be it a used or new one, financed or not. Would have thought a customer paying up front would have deemed some sort of respect and service. We know those that go to Lexus or Mercedes Bend are treated like loyalty- although that’s not what am saying. I was treated poorly by not getting ANY intro into a $26k car!!!

nice and clean sale person aer not pushing

Cesar is the guy who helps me to get the car that I want, I recommend him 10/10 very friendly and straightforward.

The experience was a long one but they helped me get a pretty good rate with fair credit. They also gave me a good deal on my trade in which I was upside down on. I’m annoyed though, I asked the salesman if the 2013 Volkswagen Tiguan I was buying needed premium gas and he told me no. Come to find out, it does! It’s important to use premium gas if the vehicle is supposed to use it. I don’t know if the previous owner used premium and if not what damage may have already been done. I feel like I was lied to and would expect a salesman, who’s been in car sales for over 20 years, would know that. It’s been over a week now since I bought the car and I haven’t gotten any correspondence yet on how to make my payments. I was given a 3 month or 4K mile warranty which I was happy about though. I would probably go back for my next car but would be more cautious about the answers to my questions. Had I known about needing to use premium gas I probably would have kept looking for a different vehicle.

Toon as always did a superb job of troubleshooting my car. Thank you for a job well done. I drove my Camry to 160,000miles before purchasing the Corolla so decided I don’t need to buy a new car right away. I did like test driving the RAV 4 but it might be to big for me. I would. Rather compare the Corolla Hybrid perchance.

Justin Barnes, at AutoNation Toyota Tempe, was amazing. I can confidently say that he is a Toyota Expert. Very knowledgeable, communicative, and prompt. He went above and beyond to make our buying experience smooth and was very willing to answer all of our follow up questions. Will definitely recommend his professional service!

Always very happy with service advisor Doug! Very helpful!

Went in to buy a new car. Jason Barnes was the sales rep that helped me out. Can’t recommend him enough. 10/10 just a great guy to work with when buying a new car.

The professionalism of the staff and the accurate work.

I bought a car today thanks to the helpful people at AutoNation at South Autoplex Loop, and one individual stuck out. Kassandra Arriaga was incredibly kind, informative, and helpful. If any of you decide to use their Sales and Acquisitions services, then do yourself a huge favor and ask for her specifically. You won't regret it.

Kasandra Nos ayudó bien nos sentimos muy Agusto con ella

Be aware that as of this morning they will not accept deposits or outside financing.

Caesar really helped us out with getting our first car he really made it a funny and lively experience

Just about the whole process was unsatisfactory. A month after purchase, concerns and promises were not even close to being kept or addressed. IF you do happen to talk to somebody, they will seem concerned about your frustration but there will be ZERO follow through leaving an even worse taste in the customers mouth. They flat out just DO NOT CARE about the customer experience and it is blatantly obvious.

Went in for 2 year check. Got right in, Sam Stuart very helpful. Good experience.

Kassandra was awesome, very helpful and made everything easy.

just bought a 2018 Jeep Cherokee and we love it! Thanks Hugo and Mark!

I fully recommend AutoNation Toyota Tempe, they were very friendly, knew their business and did everything possible to get me the best deal and repairs done in a timely manner. I've been dealing with this dealership for the past five years and I'm truly satisfied.

Nissan service is great.

Ricky was professional and attentive to my requests. Kylee wrapped up the sale and was professional and patient , informative with the process every step of the way. Dunton in finance made the final steps swift and thorough. Overall fantastic experience.

I wish I had a better experience! Purchasing the car was a smooth easy process but once we got it home it’s been nothing but problems and getting through to anyone has been impossible. We bought a used car on June 30th and the car we bought has broke down 3 times since then. Can we get ahold of anyone at the dealer to help? Nope. The warranty center? Nope. I completely understand that it’s not the dealerships fault the car is having problems, but the frustration lies in their lack of helping me find a solution.

I am referring this dealership solely because of the employees named Raymond (manager), Berkley (sales associate), and Cole (sales associate). Berkley was the original sales associate that started my process of trying to purchase a vehicle, she was down to earth, diligent with her work, and also laid back. I recommend her because my approval would’ve never happened without her walking up to me and also, because she was so down to earth, I felt more comfortable. Cole was a sales associate that talked to my parents when I was inside and I would like to recommend him as well because my parents said he was very nice and they enjoyed talking to him. Raymond was the manager of these employees but he also was the person working behind the scenes to make it possible for me to walk out of there with a new set of keys in my hands. I want to recommend him, not because he got me approved with a credit score in the 500’s and a very low income, but because he did so much more than get me an approval from the bank. He not only went above and beyond his position title, he was honestly just a great person. Even though I made the very hard decision to walk away without that new set of keys, I am so thankful I stopped at AutoNation Toyota in Tempe. These 3 people made this experience more than just “trying to buy a car”, they made it a day I will look back on and appreciate. I know to you, you were just doing your job, but to me, you did so much more. Thank you!

Sam was outstanding. Really nice and contacted me a long the way with all the details. The only thing that I was not happy with is the extremely strong smell of gas! They had no protection on the seat/floor so it looks like someone stepped in gasoline and in my car!

Great dealership hassle free. Cesar is the man. Helped me with all of my needs and more!

We just purchased our third new Sienna from this dealership. We have always found this dealership a good place to make a deal and trade in our old van. Michael Jordan was our sales person this time. Even though he is new to the dealership, he knew his product well. He was forthright and very service oriented. He genuinely cared about us and was very helpful. The finance person, Shelby, was very helpful to explain everything in detail and was very sharp with numbers. We will have our car serviced there as Eddie Alameda has been to helpful and honest.

This was my first new car purchase, so as anxious as car buying can be, David Gallegos and Shelby were very easy to work with. I am happy with the service I have received.

We have used this dealership for years to purchase our cars and have them serviced. We trust them for purchasing a car and for servicing. We highly recommend this dealership.

It a shame it takes almost 2 hrs. to remove a nail. No update information from service advisor at all.

Randy Scott always does a great job helping and making sure everything is clear and understood.

Always completed in a timely manner, friendly staff, and a great service advisor, Rich. See the same people, no big turnover in staff, which says to me it is a great place to work. Been using this dealership since 1997 (prior to Auto Nation taking over) and it's still great.

The mechanic was polite but it took 3 hours to wait instead of two hours

Outstanding Fleet Dept JJ Testa is the Man!

Kassandra (sales person) & Kort (manager) made the experience an easy & enjoyable venture. Mass definitely rocks!!! So glad we chose AutoNation as the dealership to visit. They had the vehicle desired at the right price.

Friendly staff and easy process.

Fast service, Great people to work with, Knowledgeable staff. Great selection to pick from!

Customer service was excellent. Oil change was a bit pricey compared to regular shops.

If you’re looking for a place that is going to give you great customer care from every different department this is your place. Zachary Becker in finance seriously will find you THE BEST deal for you and make sure you’re covered all the way around. I was having the worst time finding a car after mine was totaled. I was sad I didn’t really have the “yay! New car” attitude. Alex was our salesman and he knocked it out of the park. I really just didn’t want to deal with having to get a car and fast. Alex spent so much time finding every single car that had the features I wanted. It was like being waited on I felt pretty fancy. Then as a collaborative effort between Zachary, Alex and the Nick I was actually able to buy a brand new car! I really wanted the best safety features because now driving is a stressful. I got hit by a driver who ran a red light. They got me into a brand new Camry with all the bells and whistles! So many safety features I love it! I feel way better about driving. I have always driven luxury cars. This car has more and feels more luxurious then any of my other cars. It was a really awful situation I was probably THE worst customer because I just couldn’t figure out what I wanted. Zachary has the patience of a saint I think I had him run 5 different scenarios then changed my mind. Alex and my husband were the cheerleaders and by the time I got to take my new car home I was really grateful and happy for the experience. Thank you everyone I appreciate you and I LOVE my car!

José Pérez was very helpful, good customer service

Fast and efficient. Ryan Sullivan is always professional.

Took our Rav4 in for service, and they even completed a recall item that was not originally scheduled to be completed. Excellent customer service.

service advisor Ryan meet me with a great smile and kept me updated with the service

Really love kassandra as our sales person but Zack is very rude.

I worked with Jacob Snider, and the process was great. It took a couple hours of working with Jacob and his manager, Michael Miller, but we finally reached a deal I was super happy with. Will definitely return if I am in the market for a new Toyota.

With new vehicles being hard to get I placed 5k down to reserve a vehicle expected date mid July. The vehicle arrived ahead of time and that's when they called and pressuring me to pick of the vehicle ASAP or they may not hold it. When I reserved the vehicle, salesman did not say had to get vehicle ASAP or give me a number of days to pick it up. Please be upfront with customers. The world does not revolve around your dealership.

I was trying to find out how to claim my car and one of your advisors was most condescending, I had to answer him, how would I know, I don't work here, and had get my answer from someone else. Years ago, I stopped using your service dept. for the 2016 I bought here and I was reminded why I'll be going to Riverside Toyota in the future.

I had my 4runner in for it's 5000 miles service yesterday. I have been coming to this dealership for over five years and I'm sorry to say the service has gone downhill. They no longer wash your vehicle. There were 15 people in line waiting to pick up their vehicles. It's hot outside and we are all lined up in the service bay waiting for the valet to bring us our vehicles. Sorry but this is unacceptable! Finally after 10 minutes I complained to my service advisor and he got some others to assist in getting us out of there. What happened to customer service???

Tion is a great service advisor he took care of my vehicle quickly and efficiently. He was upfront with estimates and made sure everything was done properly. He was very polite efficient and thorough.

Tuan To has always provided me with exceptional customer service. Before leaving, Tuan has explained, in detail, what has been done, the cost of the repairs, and if there are any future repairs that I should schedule at that time. I appreciate his honesty and professionalism! He is the reason I continue to bring my car back to AutoNation.

Our sales person Amy was amazing to work with. I was a little disappointed that they didn't catch the fact that the drivers side window was off the track in their 172 point inspection of the vehicle. But they did fix the problem free of charge.

Brandon is amazing words can?t describe how he is I thank him for His patience and attention to detail timeliness

Brian F. was great and so helpful. Maybe the process easy and very quick.

here I have extended warranty gold and I brought my truck in cause my transfer case went bad. and the autonation warranty won't cover it cause they said of the lift kit which I got from them as is off the lot and also the wheel and tires are big which I got couple months back. here I had to pay to case out of my pocket. and my advisor Chris Keene never answer his phone and never kept in touch with me. I had to get hold of other people get hold of him.

The service department is a friendly place but they are under the gun as I am still having problems with my infotainment center in a 2021 4Runner. It is still restarting intermittently. They have not discovered the problem and since it only happens 'sometimes' it will be difficult to trace what the problem is.

Sam Stuart was the best Service Department Agent. He was thorough, personable, professional and delivered as promised. Thanks, Sam!

Just had my Tundra in for an oil change. I take it to the dealer for service because I want it done right the first time. Just noticed the maintenance required light is still on, indicating an oil change is due. Now I?m assuming I?ll have to bring it back in to have that reset. Also forgot the little windshield sticker reminder for the next oil change. Couldn?t even run it through the car wash for a $70 oil change. Maybe this was just a fluke. I usually have great service at this dealership. Oh well.

The Best and very good Customer Service from Everybody especially Latifah Bernard best Sales manager Thanks AutoNation. 👨‍👩‍👧‍👧

Shuttle driver drove to fast and rolled thru stop signs. Service ok.

excelente servicio!! 👍🏽👍🏽👍🏽 Ryan Sullivan me ayudo en todo lo que necesitaba. muy profesionales!! ⭐️⭐️⭐️⭐️⭐️

Auto Nation Toyota Tempe takes care of your car and doesn’t do any unnecessary work.

Exceptional service from Max Gonzales and his manager Michael Miller!! We started day with Max, who was attentive and responsive, listening to our goals. Max helped us find a car that we really liked & met our goals. To be sure we were making well-informed decision Max supported us in looking around. We spent the rest of the day at other dealerships in Tempe Auto mall and after a full day visiting 5 dealerships we came back to Max at Toyota Tempe Auto mall! While we found some other comparable cars, no other car sales person compared to Max!! Max was friendly, knowledgeable & kind. He had very positive energy and an excellent listener! He felt trustworthy which I value above all when purchasing a car. Thank you Max for a fantastic buying experience!

Professional and quick. No pressure to purchase unnecessary things.

Justin B was AMAZING! Very patient and helpful while I was deciding what I wanted.

Another great experience at AutoNation Toyota Tempe! My service advisor, Jose Elias Carrillo was outstanding! He was very professional, knowledgeable and provided excellent customer service. Thanks Jose!

No one is helpful, and they suck!! I would NEVER EVER purchase or let ANYONE know of this place!!! If this was the LAST dealership on the planet I would WALK!!!!!

Not helpful my car went into repair and no communication as to when it was to be finished, the 2 months my car was in the she 2 times. If I could give it a negative 1 that would be perfect. Service manager treated me like I was an idiot and belittled my car knowledge

Took car in for quarterly maintenance. Helpful and polite. Nice to be able to take a dog with me while waiting.

Last year I noticed a ½ dollar size spot of paint came off the roof of my wife’s 2011 Toyota Avalon – bad news, especially since the paint is a special and difficult to match white pearl color. Flash forward a number of months - We received a notice from Toyota which indicated this problem had occurred in a number of their vehicles and if we took our Avalon to a Toyota dealership they would evaluate for warranty coverage – great news! In fact, if they did cover it, and if we had any other paint issues, for a given price they may take care of those too. Even better news! My wife made an appointment with one Toyota dealership, but the employee made it clear these types of defects are seldom covered by warranty. That statement stuck in my craw and made me think badly about Toyota, atypically so. I told my wife I would prefer to go to AutoNation Toyota since my experience with them a number of years ago was very positive, so we cancelled the first appointment and scheduled one with AutoNation for May 24th. Here was our experience: AutoNation Toyota Tempe was quite busy on the 24th, but once I was able to get to our Advisor, Michael Conner, things sped up quickly. He made the process of placing our auto in their hands for evaluation quite simple. In no time at all I was on their shuttle where I was sped back home to wait the news. Within a number of hours we were notified the paint repair would be covered under warranty and so, if we wished, we could leave it with them and drive a rental car they would provide. By late afternoon we’d finalized those matters, just in time to utilize their beautiful rental car for an important out-of-town trip. In three short days we were notified that our Avalon’s repair was complete and we could pick it up ASAP. My wife did so the next day, culminating a whirlwind review & repair which we fully expected to take upwards of 2 weeks. The paint job was high quality – they even did a wash & wax to bring out the beauty of the paint – as was all the service which occurred during this process. Regretfully, there was one minor, unexpected issue that arose. As I said earlier, we were given the option of getting a few other areas of our Avalon painted, e.g., the back bumper as well as the door trim on both sides of the auto. Even though it would be on our dime, the timing was perfect to get it done and so we contracted to get that done. However, when my wife picked up the auto she was told that work had NOT be done (for undetermined reasons) but we could bring the Avalon back another time for that to be accomplished. We later called them back and said we would pass on that extra work, after all, as expeditious as AutoNation Toyota is, the process on our end was still fairly time consuming. In summary, I would have NO hesitation in recommending AutoNation Toyota Tempe. These folks are PROFESSIONALS and know how to give GREAT CUSTOMER SERVICE. Apart from the minor glitch I mentioned, our interaction with them was OUTSTANDING!

I like going to this dealership for the most part. Most of the staff are very friendly, the service is usually good. The facility is clean and organized. I have only had one negative experience there and It won't deter me from going back. They have been maintaining all my Toyota cars for over 14 years.

Service was prompt and thorough. Tuan, our service rep was professional and helpful.

Went in for my first visit to the service department. I had bought my Corolla there. Ryan was my service adviser. He was very friendly and upbeat. He got me back on the road as promised in 2 hrs. I feel it went very well.. will be back. Thank you

2 hours for an oil change with an appointment is ridiculous

service people are always spot on today I had to wait a bit longer than usual but I know my car was taken care of 100%

Good communicators & well organized. Service has good people.

Waited over 3 hours for basic service inspection. Service tech did not close the hood after inspection and hood popped up while entering freeway. Service advisor Doug was friendly and very apologetic. AutoNation still not providing a car wash, they say COVID-19 doesn’t allow a car wash. My husband dropped his truck at the same at Coulter down the street from AutoNation and it was returned spotless with fresh car wash. Maybe AutoNation needs to think about customer service again. I rated yes for recommend dealership as Eli has always provided great purchasing service No for service.

Sam Stuart is very professional, personable, and he's a great service advisor. All the employees at this dealership that I've interacted with have been great. My car is always in tip top condition after getting serviced.

I needed a car on a Tuesday evening and I got the best service. No waiting, quick tour with the exact car I was looking for. Alex was super helpful and always took my calls and was patient with all my questions.

Jose was very patient with us as it was our first car purchase. Greatly appreciated.

I purchased my Toyota Prius in 2013 at AutoNation and have had it serviced there since the purchase. The services are always timely and convenient for my schedule. The people are courteous and the rates are competitive.

AutoNation gave me quotes for two cars that I was trading in and I was amazed the estimates were accurate and they came through on the values. I was able to find a good deal on a vehicle and go home with it that day! Financing was great and they hooked me up with a loan at my credit union.

My experience at AutoNation Toyota Tempe was awesome!

Cesar Meraz was very helpful with me, he even took the time on one of his days off to see me. Got the truck that I wanted and I’m extremely happy with it. He even gave me something to eat while I was waiting lol. This is the type of service I look for when making a purchase.

Great customer service! Honest and they work with you in every aspect! It doesn?t matter who attends you

Trent went above and beyond to get my grandmother out of a car she hated and into something she loved!

They are professional, courteous and do whatever it takes to fix the problem.

Not sure anything was done but the check - oil change? If so no sticker. Repair prices not broken down in to labor and parts - felt it was far too expensive. Also ordered some paint and never received a call that it is in or out of stock.

We always use guy at Tempe Toyota as our service guy and he truly is amazing! Love this dealership! Bought my Camry here in 2012 and still service it here 9 years later. Tip top shape with 96,000 miles thanks to them

Absolutely impressed with this outfit- from the buying process to having work done. It rolls smoothly, and my last experience where I had a tow package installed, Ryan called early stating the work was done. Early ! Super place to do business.

Brien was very helpful and available for all my questions when I bought my new Sequoia. Other than the trade in discrepancy I had a wonderful experience. Did not feel pressured. I absolutely hate buying a vehicle , Brien was very accommodating and he even offered me some food when I started to get really hungry ! That was a cut above regular treatment . I would recommend getting the scoop on any vehicle from Brien at Tempe Toyota . He’s pretty no nonsense , and I didn’t feel the salesmen shpeel at all thanks Brien love my new 2021 Sequioa with all the bells and whistles .Melanie

Once I finally got in touch with someone after reserving the car, the process was fairly simple. Bri and Nicole were easy to work with and treated me very well. Only a few small complaints, but nothing that would prevent me from purchasing from AN again in the future Only issues were I did not receive a temp tag for driving the vehicle until the DMV here opens. Also, car came to me with a quarter tank of gas. A few other very minor issues that to me should have been sorted prior to delivery

Ryan Sullivan was my service guy and he took great care of my and my Tacoma. I?ll definitely be back

Customer service is good. Find the car I want. Facilities are good.

Kasey Davalos was very helpful! Went above and beyond! I would recommend working with her for the best deal!

Cesar Meraz was excellent to us, he provided great information about the vehicle we were looking at and despite the fact that was after hours and his schedule, he was happy to assist and always so nice and friendly.

Great experience, worked with Ryan O?Reilly in sales and Michael Miller. Got a used car for a competitive price, and felt comfortable working with this dealership

Gabriel did everything he could to answer my questions and make my dealership experience a breeze!

While I was happy with the service to my vehicle itself (an oil change and tire rotation), the overall experience was definitely not exceptional. The first part of the visit went well enough; I drove up, talked to my service guy, and went inside to put my name on the shuttle list. A few hours later, when my vehicle was ready, I got a call, which I wasn't able to answer, so my service guy sent me a text letting me know everything was good to go. At that point (10:30 am), I called the service department and had them put my name on the shuttle pickup list. I was told I was the only name on the list right then, and that I'd be called before pickup. An hour later, I called in to ask about my shuttle ride, and was told that I was still on the top of the list. At 12:30, I got a call from the shuttle driver saying he was outside. A 2 hour wait, in the middle of the day, for a shuttle ride, of which I was the only person on the list, is not great. I only wish my less than exceptional experience ended there. Upon arriving at the dealership, I walked up to the service desk and was told to find my service guy. I walked out and stood in a line of people waiting to get their vehicles for about 30 minutes, with nobody actually walking up and trying to help any of us. At that point, I realized I'd probably get nowhere without trying to help myself, so I started wandering around looking for my service guy. I finally had the bright idea of texting him back and letting him know that I was there and ready to pay. He immediately walked up to his office and brought out the paperwork, and got me paid out quickly. Then it was back to waiting in the line of people who wanted to get their vehicles. Looked like there was one guy trying to help a huge line of people. Keep in mind there's about 20 different people who work for Toyota just walking past us this whole time, without making any eye contact, or showing the slightest inclination to help the backed-up line. Another 15 minutes go by, with the one valet doing his best, and it's finally my turn. Once I give him the receipt, I get my car within minutes and I'm out, at 1:50-ish. It shouldn't take me an HOUR to pay my bill and get out of a dealership after my service is complete, after having waited 2 hours for a shuttle ride. It was NOT exceptional, and I don't think I'll be coming back for service again. I will also be telling people to avoid this dealership. I didn't appreciate the terribly slow and unhelpful/under-staffed customer experience, and I don't think anyone else will either.

Bought several cars from here and always have a good experience.

Randy Sharp and Dennis Montaya were the best sales reps I have ever worked with, they were extremely professional and made everything so easy and effortless in purchasing my new 2021 Toyota RAV4 LE. I will recommend them to all my friends.

Doug in service was wonderful to work with! He was friendly, kept me informed, and made sure repairs were done as quickly as possible!

2.5 hours to get an oil change with an appointment. The service writer told me that they over book and all service takes longer then quoted.

Buying process was painless. Sales representative was knowledgeable, courteous and very accommodating. Finance office did a great job for us. The whole experience was great.

Brian was professional, quick, and no pressure. Quality salesman.

The car purchase process from start to finish was extremely disappointing until Richard stepped in and saved the day. The day I drove away with my new car, Richard was alerted that a negative review would be coming. I received a phone call from him just as i was arriving home. He patiently listened to me, read all of the messages I forwarded to him, offered me to come back and complete a new vehicle walkthrough. Richard was a pleasure to work with and will be the only reason I return to AutoNation Toyota for anything. The customer service score I provided is for Richard, not the salesman.

Hate to rain on anyone’s parade but I feel that my car buying experience was one of nightmares that you only hear of: 1) purchased a 2021 Toyota Highlander and wanted to finance it. Was told the interest rate would be over 5%. My credit score is over 800 so I thought that was gouging! I finally got it down to 2.54% but only after several back and forth discussions. 2) during the negations I asked for the tint charge to be removed ($500.00) as I was having a darker tint done elsewhere. That’s was the only reduction that I asked for from their advertised price of $41,500. The salesperson would not budge so I left only to have a call back by the finance manager saying he was not married to the tint and he would sell it to me with that $500 reduction. Since already on my way home and agreeing to the reduction of $500 I asked for the car to be delivered to my home. 3) now comes the best part. The salesperson delivers the car with a folder of paperwork to sign. After signing everything he left without giving me a copy of anything. No receipt, no copy of finance agreement nothing. So here I am 2 weeks after the delivery and putting over 2,000 miles on it and I still don’t have a single piece of documentation saying I bought a car, how much it was, no copy of tax tittle license etc. I’m sure someone could put the blame on me for not insisting receiving copies before signing anything but I thought a reputable dealer would not put a customer like me through this type of disjointed transaction. Lesson learned but buyer beware. Don’t assume even a big name dealership with the Toyota name on it is going to take care of the customer properly. I thought these types of dealerships were from the old school but shame on me for assuming it would be handled properly.

AutoNation has done a wonderful job servicing my Prius. I can set an appointment on line and when I arrive cute Liam is always ready to assist me and make sure I understand any and all repairs and costs associated with the service. I have totally enjoyed this car and the I appreciate the effort and care taken by the dealership to keep it running smoothly for me!

I booked my appointment via phone for an Oil Change. I always use Randy Scott as my service advisor. He?s great!! Very easy to drop off and my pick up was smooth and efficient. As I said, always great service here.

Kassandra was very helpful, she had such a positive attitude throughout the whole process!! She got us the car we initially wanted & at the exact budget I was asking for ! I am very grateful for her assistance ☺️

By far the worst dealership ive ever been to. I purchased a car on the 30th of March and NO ONE mentioned anything about there being an issue. I thought i could trust that they would take care of the rest of the finance part since i had traded in a vehicle. A month later they completely have not done ANYTHING and ignore my calls. Meanwhile as the customer not only has my previous loan NOT been paid off but now my credit is being shot negatively because of them. I had to go in person to confront the finance Manager because no one seems to believe in customer service there. I got bribed with a tank of gas thinking all would be forgiven. As a customer, i am severely disappointed and stressed by all of this. There has been no communication the whole month of April and it wasn't until i walked in that they started being proactive. It's ridiculous and really makes you wonder what kind of management allows such things to happen. Monday they gave me an "update" that they are “working on it” which was mostly just said to just shut me up. I wouldn't recommend this dealership to anyone.

Me and My parents had a very good experience at this dealership. we came in looking for a used car. Jose was really nice and honest in looking for the best car & price for us. we appreciate his help and all others involved in getting us the perfect car.

Love the service dept. Rich Taylor is the best! MUCH cheaper than the other mechanic shops in 85048. Yes, its true!

Just had my car serviced. Love Tempe Toyota! I’ve leased my last 3 cars from them & wouldn’t go elsewhere. Service is a breeze. My last 2 appointments were with Ryan. He gets you checked in & takes care of you & your car all the way through the process.

This is my first time buying a car from a dealership. Ryan Cerda answered all of my questions and made me feel more comfortable with the car buying process. I would recommend working with Ryan to anyone who is looking to purchase a car.

I had the most pleasant buying experience from the Tempe Toyota crew. But especially from Roger Graydon. He met me at the scheduled time and we spent quite a bit of time looking at all the used cars that I was interested in. He listened to what I told him was important to me and made suggestions that were very helpful. After the purchase was complete, he scheduled to deliver my RAV 4 to my home. Very happy with the whole process... Thank you Roger and Auto Nation.

Hector A was a massive help to me buying my first car!

I was helped out by kassandra Arriaga she made everything very easy quick simple. Would definitely recommend everyone come here and ask for her.

Colton and Rey were simply incredible to work with. Recommend to any and all. Transferred a car from California and made it an absolute seemless process. Pleasure to do business with, in what is typically a painful process. Thank you!

Always have provided timely & accurate service at Autonation Toyota. Additionally, staff always provides updates on future needs the auto may have. Excellent service department.

During service they no longer was the cars using Covid as an excuse. They only used to wash the exterior so what does covid have to do with that. The wait time is still the same as it used to be when wash was included.Not only they skip on that but also when they wore notes on my windshield they left it that way leaving me to clean off from me field of vision and I didn't have anything to clean it off with me at the time.

It?s a pleasure having our cars taken care of. We feel very confident in the service

They are always so efficient and polite while sharing what is being done to your vehicle during the process. Also, trustworthy!

My 2021 Toyota Tacoma is the fourth new vehicle I purchased from Auto Nation Tempe Toyota. For over 20 years their outstanding customer service and no haggle pricing makes buying a new vehicle stress free. I was in and out in less than 2 hours, not to mention given top Kelly Bluebook value on my 2011 Toyota Tacoma trade in. Once again thank you for exceeding my expectations and putting the joy back into buying a new vehicle!

Jessica and Ray were friendly and helpful. If you don?t mind the no haggle experience, I highly recommend AutoNation Toyota in Tempe!

Car recall work was done on time. However the car stank of gasoline and was not washed as usual.

Toyota Trent went above and beyond for me and my buddy, service was excellent!

I traded my car for a newer one and the process was simple and smooth with no pressure!

The staff was friendly and efficient and did excellent work. The waiting area was large and comfortable. Highly recommended.

I bought a new 2021 Camry in January and found a paint defect on the hood. I went back to the dealership to have it fixed. They did a great job fixing the hood. I did add a clear bra to keep the hood scratch free. I want to thank Brandon Reed for fixing my car. I would recommend Tempe Toyota for their great service.

Randy Scott has done the service on our Prisuses for at least. 6 years. He is thorough, knows the cars very well and never disappoints meaning the car never has to come back after completion. A 5 star person.

I have responded to this earlier, but as always Eddie is a fantastic . Every thing was taken care of, except I have the trouble light on again, and it was off before my visit. Probably relates to gas tank cover, which was replaced the last time I was in. Will get it later. Very busy right now.

I wanted a specific truck and got it. I did not need a salesman. I asked to order my truck was treated as well as I ever have been by any dealership. I came back to AN because both the sales and service departments’ support in the first purchase, the second, and now the third are superior. Toyota sells a bombproof vehicle. It runs great and is smarter than I am. AutoNation and the people who helped me are to be thanked.

fast and easy...did miss the car wash though! service area was clean as well as the customer service people.

Prior to my visit for a routine mileage oil change I called the dealership to make sure I still had some vouchers on my 2006 Tacoma. The customer service employee that took the call looked up the contract and noticed he couldn't find any information on it. So he offered to look into it. Once he got back to me he noticed the contract was expired by the date but not from mileage. He was very helpful in finding this information and assuring me i still had 5 oil changes left that where still good. Thank you

Eddie is one of the best in the business. He always provides top notch service.

Always friendly and they listen to the problem. They provide solutions without being pushy. Thanks.

Excellent communication and service experience. The service advisor was great

Had my wheels fixed and fluids serviced but they broke my hood lock so have to take back to have it fixed

Overall a great buying experience!! Thank you especially to the sales manager Mike and my sales guy Ryan!!

Excellent experience with Jim Testa at AutoNation Toyota in Tempe, AZ. The entire process was easy and hassle free.

Always a great experience at AutoNation Tempe - and Tuan To is always so friendly and great to work with.

Emmily was awesome to deal with, very knowledgeable about the vehicle we purchased , would definitely deal there again

This is the worst dealership. DO NOT BUY HERE! Completely untrustworthy! I am in the market for a new TRD PRO 4runner. I contacted AutoNation after seeing one listed on their website. At the time I was told that it was pre-sold but that they would contact me if another came in. That’s was all fine and well. On Monday I was contacted and told that the vehicle was arriving Friday and that the original buyer could not be contacted and if I wanted to put a deposit down now then I would be next. I paid said deposit and was told if they didn’t hear from the buyer in 24 hours the vehicle was mine. 24 hours later on Tuesday I was told that they were giving the original buyer till Friday. I told the salesperson I had located another 4runner and would like to know asap. I was assured that I was the next buyer and that no contact had been made. Friday came and they still had not heard anything, I was sent photos of the vehicle and was called to set an appointment to come in on Saturday to purchase the 4runner Saturday morning comes and I noticed that the vehicle was no longer listed on the website. I contacted the salesperson I had been dealing with and was told that to her knowledge the vehicle was still there but she was clarifying with her manager. Ummm how do you not know? It’s there or it isn’t. After many texts and lots of confusion it was finally time for me to leave for my appointment to purchase this car. I received a phone call saying that the original purchaser indeed could not be contacted but the vehicle had been sold to someone else. UMMMM, excuse me?! What?! I put a deposit down! The salesperson then said she was going to talk to her manager to see who put the deposit down first. I don’t understand how you don’t already know this information. How do you not know a car has already been sold. Needless to say I was strung along for a week, lost out on another 4runner that I could have purchased cheaper and they took and kept my deposit and then sold it to someone else. They lied and played games. I will never go back to this dealership and will tell everyone I know to stay away from here.

Rodney,made my buying experience with my new Toyota very painless, I am happy with my purchase

Quick, easy, painless. Replacement done in a timely manner.

Toon always takes good care of my service. I know he will always do what is best for me and keep me safe on the road.

Took my Tacoma in for a 35k service and they fixed a fuel pump recall on the truck. Within a day of getting the truck back it was throwing a code. After having to argue with the service rider to actually check the truck, not just clear it they took the truck to discover a "clamp malfunction" on the fuel pump. Another issue that AutoNation has is checking out to get your car always takes too long. You have to go to the only cashier for the whole dealership. Move into the 21st century and give the service writers a xxx system to check out their customers.

Love these people! Great service from sales to finance to service to leadership.

I went in originally today for a routine oil change. I got a call from Hannah and she led me in a direction that I couldn’t be happier about. She was extremely helpful, no shenanigans, I asked and she delivered. Thank you Hannah. I will recommend you to everyone and anyone

Be more courteous listen to the customer more and write down what they say. So you do not have to do things more then once

I went through the Costco Auto-Program, so I ordered my vehicle 3.5 months ago. The representative I got did not greet us at the agreed time even after checking in. When I went around asking for him he was with another client and told me he could work 50-50 of his time with me and the other client. He was using his phone at times I was talking with him. At time of pickup, I was at the dealership for 6 hours and it was not the most pleasant experience. I didn't get a review of the inspection of the car and I noticed the car is not the one I ordered. Packages were missing, some were added, and the others were wrong. On top of that I did not get the Costco discount because the RAV4 is so popular. I did not know that there would be no discount until near the time of buying the car. I was so tired at the end that I didnt realize until the next morning I never got copies of anything I signed. I am to wait about a week for a call to schedule an appointment to install the hitch I ordered. They also charged me $25 extra from what it would have been when I originally ordered it just to install it. Why did I still buy the car? I really wanted a RAV4, because I was in need of a vehicle, and I already waited 3.5 months for this one.

Chris K is always helpful, goes out of his way to make sure I?m taken care of, and is forthright about issues and NON issues alike.

Good people care for your needs to keep you toyota in working order.

Fast courteous and reasonably priced. My appt was at 7a and I was out by 8:30 a on a Saturday

Kamryn and Liam were awesome! Very friendly and professional.

Rich Taylor always provides outstanding service. My go to guy when I need work done on my vehicles

Service was completed shorter than expected. All went well.

Always timely, pleasant, and cost-effective. I love the spacious sitting area while waiting for repairs.

I went to change my oil at 25k, when I went to remove the filter cap it was so tight that the tool used to loosen the filter cap sheared off the 3 plastic teeth that the tool grabs to remove the cap. The last place that touched the vehicle was the service department when I had the oil changed at 20k. It appears the filter cap was way over tightened and/or the o-ring was not lubed before reinstalling. I was not able to remove the old filter and am worried there may be additional damage to the cap itself that may lead to an oil leak. Not pleased that I now have to possibly purchase a new filter cap in addition to the $40 of oil that will need to be drained when the cap is replaced.

I feel they do a great job helping maintain my vehicle. Rich, service advisor is great. Thank you for excellence in customer service.

Had my truck in to have the transmission fluid and oil changed. The service was performed but the technician left a mess in the engine compartment. There is transmission fluid on the radiator and it flowed down into the lower engine area. Very unprofessional. I will have to take the truck back to have the engine cleaned.

My advisor mike was very knowledgeable efficient and friendly all in all the service dept was fine. The sakes floor on the other hand left a lot to be desired, I wondered around for quite a while never had one friendly smile .sales signs were outdated . Only two cars on the floor not inviting at all

Tuan at AutoNation Toyota is awesome to work with. 40k service oil and tire rotate.

Better than any other dealership anywhere, ever. Quite pleasant overall.

Service typically takes 90 minutes regardless of what’s being done. The previous 3 times I’ve been here service has been standard, but the last experience has put me off from returning to this location. The key from my master key broke out of the housing device. All the mechanics still worked (locking/unlocking/trunk open etc). I ordered a new housing unit as I was told that was the only thing that needed to be done. The parts department transferred all the mechanics to a new housing device for me and cut the new key. Somehow during this process my “data got lost” and I had to take it to service to sync my car to the new housing unit (that still has all my original working parts). I go to the service department and surprise, it’s $80 and a 90 minute wait. I don’t have the time that day so I schedule another appointment. Well now, it’s $150 and 90-120 minutes and no longer the original $80 quote and 30 minute wait time. The attendant even told me “in theory your key should work but that data got lost”. The whole process has been really frustrating.

No pressure buying they have me a bunch of options for financing. I was pre qualified for financing and they were able to beat the interest rate.

Eddie Alameda, takes very good care of my car when I come in for service he is very professional and caring.

First, the lines are long at checkin. I had 3 items that needed to be fixed or looked at. I had told the advisor when I booked the appointment and again at drop off. When the advisor called to tell me my car was ready, I asked him about the items. The backlit keys on the door were not illuminated. He seemed confused about the item and then told me they were not supposed to be lit and that he had checked it on another car. When I looked at the paperwork, the issue was not even listed. In short, he forgot the item and then told a lie about checking it. On top of that, what happened to washing the car during the service? I will find another Toyota dealer to work on the car.

Diagnosed problem and fixed it

mr rich Taylor was excellent and very professional. I definitely will always request for him as my service advisor.

My service representative at AutoNation Toyota Tempe kept recommending and reminding me about the bad motor mounts on my 2010 Toyota Corolla. He was careful to say it wasn't a required repair in order to keep driving. However, it was making the noise inside the car obnoxious. The difference after the repairs is spectacular! Its like a new car, no exaggeration.

Great service and friendly staff . Randy Scott continues to provide excellent service and information

We purchased our first Highlander. We were contacted by internet after we sent out requests for a price quote on a Hybrid highlander. The process was easy. It didn't seem so painful buying a car. Thank you!!!

Service department is excellent.

Good costumer service. Will definitely be back for my service.

The sales associate we worked with was beyond fantastic. He was extremely fair and did not pressure us at all during the entire car buying experience. The problem came with the Financing associate we worked with after purchasing the car, who was extremely high pressure to the point of pushing us to buy certain warranty plans even after we had said no multiple times. They also misled us on some of the warranty details that they sold us, which ended up being a nightmare to fix later on when we confronted them about it. Overall, this part of the experience really overshadowed the good parts. As a customer, I was extremely disappointed.

Excellent service. Car was brought in for its 10,000 mile oil change

Service accuracy on time

Ability to make service appointments easy..no pressure from sales

I bring my Camry in for maintenance and they do a great job keeping it in good running order. They get it done when they say they will and charge a reasonable rate. I’m very satisfied.

First time buying a car. the dealer did not try to rip me. I read online the dealerships will try everything to get as much money from you. He did not try to sell me anything I did not want. Best car buying experience.

Usually every time I take my truck in for service, my truck gets a wash. This time all they did was cleaned or wiped down the front grill and bumper. I looked like they used greasy water or something. This time I was really disappointed.

I have had nothing but great luck and service when dealing with Randy Scott my service writer. He does not lie to me and tells me the truth of what is happening with my vehicle. He understands that I went from a working person to retired person and he works with me on check in times and scheduling of the jobs my car needs. No pressure, and always pleasant to deal with. If Randy did not work for Toyota in Tempe, I would be taking my vehicle to a AAA certified repair shop.

Horrible service and the advisor was mean. Had apt yes had to wait over 20 min for someone to acknowledge and no sorry or anything. Not sure if customer service is even therr

Have to drive about 15 miles for AutoNation Service for the third car we have leased from them. Worth the trip! Nice facilities if you want to wait and experienced service techs so you know you are in good hands.

I took my 2019 Highlander in for repair on a recall. The recall was for a fuel pump. I made an appointment, took it in at 8:20 a.m. and got it back at 1:00 p.m. On inspection it was determined the battery was not fully charging. Both parts were replaced. The fuel pump alone was over $800. There was no charge to me. I Love Toyota.

Service was great . Went to get an oil change. They were friendly . It wasn?t that long to get it done even though there was a big line of people bringing their cars for service

It too almost 2 and1 /2 hours. Longer than I expected or than usual. Also the car was not washed which it has normally been. Didn't feel it was up to normal.

I have bought two trucks from there. Eli was my sales guy for both of them. I drive all the way from San Tan Valley for the service department. I always have my truck serviced there. This was the first time I have ever been unhappy. Usually I see Chris K and he is awesome. But yesterday a guy by the name of Randy met me. He was not very personable. Chris always tells me everything they did to my truck and has it washed. Yesterday Randy handed me my paperwork and walked off. They pulled my truck around and it had not even been washed. I really didn’t care for Randy much. I always request Chris I’m not sure why I was passed on to Randy but I really hope it doesn’t happen again.

I always have my truck serviced where I bought it at Tempe Toyota. This was the first time I have ever been unhappy. Usually I see Chris K. But yesterday a guy by the name of Randy met me. He was not very personable. Chris always tells me everything they did to my truck and has it washed. Yesterday Randy handed me my paperwork and walked off. They pulled my truck around and it had not even been washed. I really didn?t care for Randy much. I always request Chris I?m not sure why I was passed on to Randy but I really hope it doesn?t happen again.

Sales was good. Nice salesman. Not pleased at all with the once you leave the dealership experience. They don?t follow through on their word. Apparently, only one person can make calls and she has no curtesy to do her job. Still waiting to schedule my tint!!!

They bought my car and gave me a great price. I went to KBB instant cash and they offered me more money than most other places, conditional on an in person inspection. I thought it was going to be bait and switch where they lower the offer once I got there so my hopes were not high. To the contrary, they found the car in excellent condition and raised the offer considerably in person with no haggling from me. I found the process to be pretty straightforward and honest. I would use them again in a heartbeat.

The service was excellently done timely, and at a very good price. Good Job!

Everyone is so nice and pleasant from making an appointment to my service guy, Toon. I ask for him every time I bring my car in. In fact, I once had to have my car towed in and I told the tow truck driver Toon was my service guy there, he knew Toon and told me was the best.

Service Advisor Rich Taylor was professional, helpful and friendly. Customer lounge was well-stocked, large and comfortable. Highly recommend AutoNation Toyota Tempe!

Service was very expensive, tried to charge $130 for air filter change. I went to purchase filters at parts department and waited over 30 minutes because only one guy working the counter. Requested a number of additional items to be looked at besides oil change but every item was very expensive in terms of minor requests. In fairness, they did fix my plastic kick plate for no charge. also, what's up with no courtesy wash?

Took less time than estimated. Reasonable pricing. Easy to work with.

Dealership replaced brake booster under warranty. They provided a loaner as the part was going to take 3 weeks to arrive. Great communication fro the service rep. I received the car with a thick film of dirt inside and out. It was filthy. This is a case of good customer service down the drain!

I got a call from Brian Freund after I was on AutoNation Toyota looking at cars. We narrow down my choice I came in and make my selection and brought a Chevy Cruze

Knowledgeable and professional staff. Very satisfied customer

I have brought my vehicle to AutoNation Toyota Tempe on several occasions now and each time it is the quickest and most efficient experience I could have imagined. Rich Taylor gets back to me about the status of everything so quickly and his explanation of things is so thorough and I am never pressured to do any service I don't want to do with my vehicle. If you want an experience that is fast, thorough, and top quality with staff who are knowledgeable and efficient, then you want to bring your vehicle here.

Truly exceptional service, good experience.

I had a few manufacturers recalls to be fixed on my Scion x/b. This team was excellent all the way. From my first phone call until I drove my car home I received nothing but great service. Thank you!!

Good cars, great experience

Great experience. Just as I expected from Toyota. This car should last us for a long time

Great service in buying a car

Well no satisfied becuase they leave a cable loose inside the car and they scratch the car on the back bumper.

Took my car on time. Talked to me about maintenance that is coming up. Did not pressure me to get it done now as I have a low mileage car.

They always do a great job! Quick service, professional employees, and comfortable waiting area. Never try to talk you into doing extra repairs, but give great advice and answer your questions.

Thank you to my service advisor Liam and the manager Toby for making my recent experience exceptional. I highly recommend Tempe Toyota @ Autonation. I’ve purchased 2 vehicles here so far.

everything went as planned.

Great customer service! My experience was positive and I recommend to anyone to purchase a vehicle from there

Very helpful Hank kept me up on any and all progress of my car.

My actual service was fine but it was my experience in the service waiting area has me beyond furious. There was a woman NOT wearing a mask for over an hour. She put it on as she was leaving. She ignored me when I asked her to mask up. I went to find assistance. I was directed to see Brandon Reed. As I go to his office only to see him speaking with 2 employees NOT WEARING A MASK. I then notice about 50% of employees I see wearing their masks below their nose and or mouth. Thanks for putting me and other customers low on your care list. This was especially triggering after losing my father to Covid last month and having to wait over a month to have him cremated. There is a pandemic you idiots.

Very satisfied with the service and recommendations to my vehicle.

Not only was my service great ( as usual) but I found out I needed a new warranty and some other stuff my original dealer steered me away from when I bought my Highlander. The finance person made it soooo easy and affordable for me to buy was I needed. I got a GREAT deal!

Bart Thomas was great to deal with regarding purchasing my totaled vehicle.

Service care fell short of any past visits or expectations?.. First telling me the cost of $79 was a surprise, then trying to communicate that this pricing has been in place for ?years? only to point out our last visit for an oil change was lower! Second, not washing the car and blaming this on ?Covid protocol? is ridiculous! Third, the measures being taken to protect individuals such as myself and others in respect to Covid is TERRIBLE as not only was I literally pulled into a small, confined space to make payment but then asked to stand in a specific space when the advisor got into another dispute with another client was RIDICULOUS! I merely threw my hands up and walked away as 4 individuals were all within 2-3 feet of each other! Not the service one would expect. John

Smooth

My service appointment was serviced by Toon. He was respectful and informative. My vehicle was done in reasonable time. Apparently Covid is spread through car wash... they can?t give their normal complimentary car washes ?? if you can drive my car to the building...you can drive it through a car wash. Sad to see that some business?s have used COVID as an excuse to get out of providing certain perks/customer service Good experience overall.

Service Advisor Treldy Domingo was outstanding! But just 20 minutes after checking in my car for service, I received two unsolicited messages from the sales manager: A text AND an email, BOTH offering to buy my car or sell me another one. I did not give them my contact information so they could solicit me. Moreover, it is rude to address strangers by their first names. This part of the experience put me off ever coming back to this dealer.

The service was prompt and the staff was nice and helpful.

I always been happy with all aspects of service at this dealership.

Great price for my 2021 Sienna. Quick easy purchase and they even included a full tank of gas. Emily was helpful and efficient. I highly recommend AutoNation Toyota if you want the best price and easy fast purchase on a new Toyota.

great customer service and toon is always so nice and professional ..thank you for taking great care of my car and me