I would give this dealership less than one star but was unable to. They sold my fiancée a Highlander approved him for the financing and 3 weeks later came back and said they need a large amount down. I’ve purchased cars before and haven’t been able to walk out the door until financing was completed. The financial manager was very condescending and rude. Worst customer service experience. Don’t sell a car or SUV until the financing part is completed and once a contract is signed you shouldn’t be able to change the terms. Beware, make sure you walk out completely secure the contract you sign is legit and they cannot change it on their terms.

Don't waste your time here. Go to Camelback Toyota

Amazing! James was awesome!! Will be back with my daughter to get her car.

Hey Christopher Battle Happy Birthday 🎊🎉🎈🎁🎂💵😆💎😃💳🥺😍🤣😂💰💴🥰😘💷😀🇺🇸🇩🇪🗺🚙🎊🎉🎈🎁🎂🎙📞📸🎥📷📺 Google Maps 🗺 United States 🇺🇸

I would never send anyone here to purchase a vehicle. Literally the worst buying experience of my whole life. From the moment we stepped onto the lot and had to go track someone down to come help us, then he brought out the wrong keys and said "well do you want to just come back tomorrow?" We asked for a different sales associate after he told us about his night of partying and how he didn't want to be at work. And I wish it stopped there..........had my husband not wanted THAT exact truck we would have never purchased from there. They ran our credit 12 times looking for a loan! TWELVE!!!! My husbands score dropped 45 points from them doing that BEFORE they finally got the loan for us. I still have several items on their "we owe" list including a busted windshield that they said they would fix after we purchased and none of that has been done and can't even get a call back. I LOVE Toyota through and through but this dealership was the worst experience EVER!

Bought a 2020 Toyota Highlander on a Sunday afternoon, and was generally pleased with the buying experience other than a 1-hour wait to talk to the finance people (for paperwork). Next day started drive from Phoenix to San Diego and only got about 100 miles (Gila Bend) when AC went out. Drove back to Phoenix in 104 deg heat, dropped car off at dealer, and switched to my 2010 Highlander. Next day dealer said rock hit AC condenser, my problem, $1000 to fix. Have driven that road a hundred times with 2010 Highlander no problem, so seems like Toyota design issue - fins too thin, should be designed to withstand road debris (rock should bend fins, not puncture coolant tubes). Would not cover under warranty, no callback from New Car Sales Manager). Looking to return car at this point. On internet Toyota and Honda have big problems with rocks damaging AC compressor do to design flaws. Very unhappy

The convenience of setting appointments; the smooth/efficient reception and processing for work to be done; and then its done professionally and timely. Long time customer...don't go anywhere else!

Everyone forgot about us left us waiting for the finance guys for a very long period of time. Not happy.

Sam was great as he always is. Great experience!

Good oil change and tire rotation. But 2.5 hours it takes? Even with an appointment? And no car wash included?

Relatively fast service, usually I get a car wash with service but today no car wash???

Incredible service everytime I go in. They take care of you, always offering shuttle rides home while your car is being worked on. Grade A service!

Service Rep, Eddie A. is one that I’ve known and always try to use for quite sometime. He is a “seasoned” Rep that continues to demonstrate professionalism but with a personalization tailored to each client. Very knowledgeable, I informative in allowing a client the ability to have all pertinent facts in order to choose services wisely. Terrific asset to the Team and Company!

The only reason they got a 3 star is because the car is very nice. For everything else, for most part, was terrible. The sales lady I had was so lost on information and basic math that she was not even present. It was like I was talking to a teenager the whole time. I tell her one thing and she says something totally different. I ask for something and she shows me something so far out of what I asked for it was like we were on two different planets. Then we had a, "manager type", I think he was suppose to be a sales manager. This guy thought he was holier then thou and promised that our APR will not go higher, but could go lower. He literally put his right hand up and imitated putting his hand on the Bible, like in a court room to tell the truth on the stand. Then I go into the finance room. This young lady was the only trust worthy person in the place. I would rather hear 50 hard truths then 1 lie. She thought in her professional opinion I recieved a too good to be true deal with the APR. She also stated it could go up, but she will try her best to negotiate the best APR she could. All in all it took about 4 hours of back and forth lies and 1 hour of truth. I got the car I wanted and hopefully APR stays the same. If it doesn't I will review this a 1 star. When going to this place beware of the most slimmiest people in the world.

I arrived for my scheduled appointment and was quickly brushed off by the service representative. I was quoted a time of 90 minutes for the service and after 3 and a half hours I had to call twice to get any updates. I could not find my service representative when I retuned to pick up my vehicle. I went to the cashier to see if they could assist me and was asked to sign a document stating that the service had been reviewed with me and that I had been offered a follow up service appointment when none of that had occurred. I was told to sign first before I could review my documents. I then was sent to the valet to get my vehicle and still my service rep was not available. I waited to leave until I could speak with him as I had questions regarding notations on my service documents and the representative blew me off and told me don't worry about those things until the next time you come in. I will not be returning.

Made an appointment to bring in my car as the lease was ending. I get to the dealership on time, they can’t find the person who my appointment is with, then I’m told he had an emergency and someone else would help me. That’s totally fine, but later I see the employee I had an appointment with walking around the lot helping customers. Then part way through the process I’m told the current employee I’m working with “has some errands to run” and I’ll have a new employee helping me. Again, I see the employee who had errands just wandering around the dealership. Don’t make up weird lies if your employees are busy, just tell me. Toyota also ran my credit 3 times during this visit, Any time I’ve financed or leased a car no one has ever done three hard credit checks and from different sources... Finally the financial services employee I worked with made a poor joke implying my credit card probably has a low limit and wouldn’t clear as I’m paying the down payment. I went here because it’s the dealership closest to my house, but I will drive one farther away one from now on because of this experience.

Great Service, Very Nice Staff. One thing... it would be nice if my car would be washed after it is Serviced.

Took my RAV4 in Friday due to noise I hear when traveling. They spent a lot of time figuring it out and found that it was due to problems caused by incorrect installation of a new windshield that happened up north. They were wonderful.

I've been to there four times in the past month. Trying to get a particular style of vehicle. I finally thought that today would be the day. Everything was scheduled out and planned. Nope. Went for my appointment, only to find out that the gentleman I was working with no longer worked there. Then the person I got pushed to talk to wasn't prepared either. Then found out that the vehicle I came to look at was not there, but still in the shop at another location. It was supposed to be moved. Also found out that the car went up in price... Seemingly while in the shop. And last but not least, an attempted lie by a manager only to be corrected and called out by me. Personally, I will not go there again. I'm not sure if it's the color of my skin or how I dress, but if a potential buyer comes back 4 times... They obviously had a plan and desire to buy a car there. Won't go back a 5th time though.

Love autoplex Toyota

I got a great price and the purchasing process was hassle-free. I used the internet purchasing option and requested we communicate by email. My salesman was John (Brian) Hernandez and he was respectful and friendly. I was able to negotiate and compare prices by email. When I got the car home my daughter noticed a small paint chip on a door edge. I called Brian, and a couple of days later I had an appointment with the service department. Best car buying experience of my life.

I was interested in buying a 4Runner with the limited color I wanted. I was able to text/speak with them over the phone but mostly over email. To make a long story short, they gave me numbers to consider to purchase the vehicle. Unfortunately, I was not able to afford the marked up price added, which was OK, I understand it’s a part of business! The thing that got me disappointed was when a certain Isabella called me and asked what had held me back from the purchase. I told her that I couldn’t afford the vehicle because of the marked up price. She told me she would take a look at it. In a few minutes I got another call. She told me she had taken 2k out of the price and sent me some numbers to consider. I thought she had taken it out of the marked up price of the vehicle I wanted and we made some back and forth via text discussing whether or not I was going to commit to getting this vehicle. Upon further review, I found out that she was actually giving me an offer for a different vehicle of the same trim but with a lower sales price! I felt as if I was being tricked into it, she could have just been honest and explained why the price was lower but instead she got me thinking that she was giving me a good deal on the vehicle I actually wanted!

I recently was inquiring about a vehicle but did not give them permission to run my credit but yet since they had my i for still from purchasing a vehicle from here they ran my credit again 4 months later. Very shady and I will no longer do business here. Also other toyota dealerships can get you a better deal

Service was phenomenal ! Everyone was so helpful and friendly.

I've never had a bad experience. Our Service Manager is the best.

The whole car buying process was a very pleasant one. Because of the Cosco program that they have chosen to join, I didn't have to worry at all about how good of a deal I got so the only thing that was left was all pleasant. They were very patient with me as it was very hard for me to make appointment times and I appreciate their patients. Nowhere at any point did I feel I was being pressured to do anything I didn't want to do. But they worked very hard to help me do what I wanted to do.

Excellent service, just wished that they would wash the cars.

Originally started at AutoNation Gilbert. Big mistake. After doing all the work and them saying yes they came back with higher numbers bigger down payment and said they can’t payoff my car and sorry no deal. So I left to Tempe Toyota. Already mad and sceptacal I had no faith in them either.But we were greeted by a nice young man jaxson and said Ricky is at lunch so we waited. Well to sum it it. Ricky Lopez was very knowledgeable he ask what we want I said my credit is not good. He said it’s cheaper to buy a new car and I said ok I want the black camery. So we did the paperwork and he crunched number while I test drove the camery and he said we will pay off my cars present loan plus get in a brand new 2020 camery. Wow I went for a used car and got a new car of my choice, not something they wanted pawn off on me.Ricky Lopez made it happen and it was a great experience.I now have a great car with a great warranty thanks to all the guys at Tempe Toyota.And jaxson norton got my car ready at the end with a wash and full tank of gas. Could not have been better. Thank you guys.😃

I had unexpected service on my 14 year old vehicle and Treldy the service advisor handled everything professionally.

I have been coming to this Toyota for years and have always received great service. Usually done in a reasonable about of time. The service people my last one was Chris was extremely helpful and informative. Will go back in the future for my car care.

I got several emails telling me I was overdue for maintenance, so since I prepaid for a boatload of maintenance services when I bought my car, I scheduled an appointment. But customer service at Toyota is dead. The guy said he forgot to wash my car and all the guys laughed, like they purposely did not wash my car. They said the changed the cabin filter...and they didn't. I am selling my car by owner and never returning to AutoNation ever again.

Salesmen were extremely helpful

They were friendly and stayed in communication throughout the whole process.

Friendly people!

Courteous employees.

I had recall services (air bag) at this location which was not worth taking to. Honestly, my horn was working fine until I took my vehicle here. I took back vehicle and they couldn't do anything to fix it, but to charge me 69.99 for a diagnostics. Chris Keenan said they can't prove that they ruined it. I trusted them to work on my car. Very disappointing.

Service Department has always been great and they do not try to sell you something you don't need!! Employees were all wearing masks, had hand sanitizer, etc. I felt very comfortable waiting for an hour for my car to be serviced. Great job!!

They were friendly and stayed in communication throughout the whole process.

Girlfriend bought a used 2015 prius in early march from here. They were eager to make the sale and tried to sell us a lot of extra care packages. We live in Tucson and specifically asked if the Autonation limited warranty (90 day, 4000 miles) would work at any autonation location. They told us YES, we could take the car to any autonation to get repairs done if necessary. 2 days after driving off the lot, check engine light comes on. Needs a new water pump. We take it into Autonation Honda in Tucson. Surprise surprise when they tell us they can't do the necessary work on the car (water pump), and we need to either take the car to a Toyota dealership (pay out of pocket) or drive it back to Tempe. Okay, then COVID-19 lockdowns hit a few days later, we're not going anywhere except the grocery store due to being at high risk, and don't feel comfortable going out to get a car repair due to people being in and around the vehicle. Well, now that we're being forced to go back to work and need to drive the car, the 90 day warranty is up. The Autonation location in Tucson could not do the repair anyway, so we have to pay $1k out of pocket at another Toyota dealership for a problem that existed 2 days after driving off the lot, one that we TRIED to get repaired at an autonation while under the 90day, 4000 miles warranty, but they couldn't do it and told us to go elsewhere. Don't trust them when they say you can take your car to any autonation to be serviced. These are bold faced lies to your face and you will have to pay the price.

Girlfriend bought a used 2015 prius in early march from here. They were eager to make the sale and tried to sell us a lot of extra care packages. We live in Tucson and specifically asked if the Autonation limited warranty (90 day, 4000 miles) would work at any autonation location. They told us YES, we could take the car to any autonation to get repairs done if necessary. 2 days after driving off the lot, check engine light comes on. Needs a new water pump. We take it into Autonation Honda in Tucson. Surprise surprise when they tell us they can't do the necessary work on the car (water pump), and we need to either take the car to a Toyota dealership (pay out of pocket) or drive it back to Tempe. Okay, then COVID-19 lockdowns hit a few days later, we're not going anywhere except the grocery store due to being at high risk, and don't feel comfortable going out to get a car repair due to people being in and around the vehicle. Well, now that we're being forced to go back to work and need to drive the car, the 90 day warranty is up and we have to pay $1k out of pocket for a problem that existed 2 days after driving off the lot, one that we TRIED to get repaired at an autonation but they couldn't do it and told us to go elsewhere. Don't trust them when they say you can take your car to any autonation to be serviced. These are bold faced lies to your face and you will have to pay the price.

Eli was amazing. I hate the car buying process and he made ir easy and fun.

Liam is a service rep that always take good care of our family we have 2 Toyotas currently and we always got to automation Toyota In Tempe highly recommended

I got up in the morning and my battery was dead. Since it was less than 2 years old, I went back to where I got it which was Sam's Club. Their tire and battery center were closed so I decided to go to Toyota. I didn't have an appointment but Rich Taylor helped me. It took a little longer than usual but since I did have an appointment, I expected it. Rich told me all it needed was a new battery and not the charging system I was good to go. I want to thank Rich and Toyota for helping me out.

Organized. Efficient. Courteous.

Superior customer service in every way!!! 5 stars. Comfortable lounge, all services were performed without a flaw, washed and ready when promised! Best in class!!! Bravo Zulu!

ETA: better experience this time. I appreciate the service! Nice set-up, east to park, but staff was as not personable as I would hope. He said he would meet me at the cashier to go over the inspection, but I had to ask a cashier to call him. He came asking me if I had any questions... I didn't, but anyways... Not a huge issue. I would go back there to get my car checked as it's close to where I live and the waiting area was nice. A small play area for my kid. The bathroom was clean. The coffee and donuts were a plus. I found it funny that a donuts case had a label saying they are for customers and not employees. Kinda embarrassing having to show that to customers.

First service on my 2020 4Runner at 5K. Appointment at 09:00 back on the road by 09:22. Impressed with the efficiency of their service department.

Best service ever ⭐️ ⭐️⭐️⭐️⭐️ Staff is very friendly and professional

The service and car I received from David and Emily was amazing I did not feel pressured, rushed, or anything. The process was simple and easy. Everyone was very kind, respectful and understanding. I would have gladly purchased a vehicle if I had not already had a deal worked out somewhere else. I would recommend the location to anyone looking for an amazing car buying or selling experience

Avoid these people like the covid-19 virus. They are a bunch of crooks and thieves. And don't hold your breath waiting for a call back from these people, otherwise you will blackout waiting to hear back. You will never find a more wretched hive of scum and villainy. I would give them negative stars if I could.

Great good service AGAIN and courteous service by Randy. Thanks Larry

My son and I were looking for an economical and reliable car for him to go to college. We went to Tempe Toyota Auto Nation and was assisted by a sales representative named Stuart. We were so amazed of the kindness and caring nature this entire department had all the way to the finance manager. They really were concerned for our safety not just the sale. June 10th, 2020 we had a follow up for maintenance service warranty we met with a sweet young lady Treldy Domingo a service advisor who assisted us far and above 95%. Excellent place to buy a car. I will definitely refer my friends and family here. Thank you for your service Toyota! Respectfully Beatrice S.

Seems that they believe that duping people out of additional money is all right with Autonation. Once you have paid, they could care less about valuing their customers. Seems that Autonation has a poor reputation in general. I do not understand how treating customers poorly works when purchasing thousands of dollars worth of automobiles. Repeat customers are always easier than finding new customers.

convenient appointment, quick service... always satisfied with AutoNation Toyota Thanks M. Stevic

Prompt service friendly and professional Service advisor .

My service rep, Chris Keenan, is great & wore a mask. NO ONE else was wearing a mask. If you’re trying to avoid COVID-19, you better take your car somewhere else. This dealership could do better for its customers! LAK

They checked it and and found no problems, they told me I had probably used a gas pump with a bad nozzle.

I have had nothing but positive experiences with my service advisor and with the maintenance of my 3017 Toyota Camry while it has been serviced at Tempe Toyota. The service is great, the waiting area is comfortable, and I received 25% discounts on all of my maintenance service. I came in right on time for my 0720 appointment and received quick service and made aware of a big chunk of tire missing from my right front tire. I highly recommend Tempe Toyota and my great service advisor, Christopher Keenan.

If you have the opportunity to work with Sarah in sales, I would highly suggest you do so. She made the process very simple and was extremely knowledgeable on not only the car, but also any finance questions I had. It was an absolute pleasure working with her!

On arrival I was helped right away. Very pleasant. My service advisor explained the work to be done and the cost. He did a good job.

Sam, my service advisor did a great job as always getting my truck serviced in a timely manner

Good service. Not pushy and cars where clean after service appointment.

Repair was good. Employees were not wearing any Covid 19 safety PPE. They also were not keeping social distancing.

Prompt and professional

The complete story is too long to post here. Here is a quick summary: My wife and I went into the dealership around noon this past Friday and viewed a car we found used online. We were told by the salesman, we were “first in line” for the car and had plans to return for test drive and signing once the car finished processing phrase. Handshakes and agreements mean nothing at this dealership; because they sold the car to another person that night. After the mistake, They had no problem sending additional pictures of vehicles, etc. This dealership is eager to make a sale instead of eager to earning one. I will happily take my business elsewhere where it is appreciated.

Waiting area was comfortable and clean. Service was prompt and friendly. My car was brought back to me spotless!

Amazingly fast and courteous service ❣

Great service all the time!!1

Great at first. Bought a used 2019 RAV 4 from Emmily. Phil was great in financing. They gave me 5 days or 250 miles to return it - if I didn't like it with no questions asked. Ended up returning it, due to the problems I'd have down the road with it. It's been over a week, with no refund of my down payment (which was a lot). I can't get anyone to answer my question on when I'll have that money back in my account. Emmily doesn't return my emails. Phil, in finance, said he'd get back to me but still haven't heard. Their great at first but I wouldn't trust them in the long run.........I'D NEVER RECOMMEND THEM TO ANYONE!!!!!!

I have worked with the sales person Donta, he was great helpful and informative and very professional we enjoyed his help and guidance and service so much we bought another new car a week later and searched for him. The deals we made were simple straightforward and not back and forth like days of old. We worked with Kyle in finance the first time he was the best I have met. Our second finance person can’t remember his name but was very nice and great to talk with almost as much as Kyle. Here is where the store goes HORRIBLE. We had forgotten our checkbook on our second car purchase and was returning the following day to drop off our down payment. It was a Sunday and for some reason or another be it the system or the third party vender was not available to “verify” funds on my account to hold a few days. When explaining (very loose term) the situation to my wife was beyond rude. He would not give any answers when asked by saying I don’t know but we need the money now! My wife told him as part of the paperwork we signed it clearly stated that the check will be held for a few days then will be taken for the funds. We just stared at her as if she was half asleep or not even listening and shrugged his shoulders and said again we need the money now. This conversation continued for a few moments and he said that you must not understand how the process works you give us money and we give you cars. He was very condescending rude and unprofessional. I am unsure if he was sexist, racist or just a horrible human being. (Whatever the answer he was horrible). His name was either Stevenson or Erickson not sure he never introduced himself it was only seen on his desk for a few moments. When we called and spoke of our experience the staff knew who this person was ( my impression is this happened before), none the less again Kyle our first finance guy helped get our situation solved and explained everything and smoothed our feathers. I write this now and promise you the reader and Toyota company that when I buy another car from Autonation Tempe Toyota if I run into this person again I will walk out of the compound immediately and never work with this location ever again, this is how horrible he treated my wife and that for me is worse than anything I can accept from any person, company or otherwise.

From the first phone call until I drove my new truck out of the dealership, Sarah made my buying experience a great one. She is a wonderful representative for Auto Nation. Thank you!! Couldn't be happier.

Teschon and Rudy helped me greatly. The whole process was smooth.

Regular maintenance on my vehicle was fine and advisor informed me of other services needing to be performed which I will do soon. I was only surprised and disappointed that I saw very few employees wearing masks and social distancing was not evident. They keep advertising about how they are following all CDC guidelines.

My sales person Sara was wonderful. Everyone there made it quick and Easy.

I give Autonation Toyota Tempe's service department 5 stars! We bring both our cars here for service and have never had any issue, the work has always been completed on time and there are no unforeseen surprises! Recently, the service department really advocated for us with Toyota and Toyota absolutely honored their commitment to their products and service!

I’d recommend Blair Pyne to buy a car from. He was very knowledgeable and friendly. The only reason I did not give a five star rating is because the sales manager and I couldn’t agree on the price so I did not purchase

Factory Service. Greeted upon arrival; paperwork started and car washed and ready when promised. How much better can it be.

Honestly, I have never written a negative review in my life, but I felt compelled to warn others about the scam between Sales and the Service Department at AutoNation Toyota Tempe - trust me here, avoid this dealership. I purchased a used Prius last year here, and was sold a $2855 Gold Vehicle Protection Plan in Sales, as this was a hybrid and this plan would cover us from, I quote, "all of the electrical issues that can arise." Well, today I brought my vehicle in for my first ever claim, my headlight is flashing, and was told by the Service Manager Tommy that they would start by charging me $69 for a diagnostic fee, then over $300 to determine if it was a bulb - I had to buy a bulb for them to test it! LOL After doing a bit of research, this is actually a factory recall - they told me none of that. Really?! So very deceitful. So sorry management said, quote, "Guess you should have bought the Platinum Plan." This afternoon I brought vehicle to a reputable mechanic, it is not the bulb, but the ballast headlight control unit. Never again will I buy or service any vehicle at AutoNation Toyota Tempe. Stay away!

Very friendly and professional staff. Sal Duarte from the service dep. Is a great dude, always ready to help and answer any questions I may have, provides me with updates ans goes the extra mile all the time. Thank you 👌👌

Okay, I've never been to the Tempe location, but this is the link you sent me after service in North Phoenix. I've had my 2019 Wrangler with less than 6000 miles to fix an alignment issue. I've now been told that it's normal for it not to go in a straight line. This does not seem normal to me and is not acceptable. It has a pull to the right. This is a brand new vehicle. A pull to the right is NOT okay and not acceptable.

Wade Burmeister was a pleasure to work with. He worked with with me via e-mail, phone, and ultimately in person and was friendly, patient, and knowledgeable.

Service is slow, it took them forever to do a simple 5000 mile check and one basic recall repair, they said they washed the car and Obviously didn’., I probably would go somewhere else before this place again.

the whole process was great. From online pre-estimate to dealership including final estimate and paper work process. Total time spend was less then an hour, and best thing thing everyone was very pleasant and helpful.

I was there on a Saturday afternoon in mid-pandemic and the place was crowded, with limited social distancing and many staffers without masks. It made me nervous about how exposed I was to virus, and whether proper care was taken during my service visit. If I were a member of a vulnerable population, I would call before visiting to determine the size of the crowd, or avoid the dealership entirely until the worst of the illness has passed. Except for lack of safety precautions, staff were great and service was as expected.

Thorough, polite, and trustworthy.

Toon is an excellent service advisor. Thanks!

Good experience. I was given free rental car for overnight repair of my car.

CESAR was great! I've been driving my VW for 3 weeks and love everything about it. Cesar had test drove multiple cars for me before showing them to me and made sure each one was solid. He genuinely cared for me and as long as Cesar is with you I will refer friends and family to him.

Quality work and honest pricing and service! Sam and the team we’re professional and courteous. Thanks guys, Worth the drive from Gilbert to know my 4Runner is getting serviced properly.

I wanted to call out some excellent customer service from Toyota AutoNation. Sales human Amy took my call, on a Sunday and despite my questions not being in her realm, totally helped me and invited me in to get my needs taken care of. I got everything taken care of and in these strange days it was wonderful to encounter some kindness with a customer service back. Thanks AutoNation, Amy, Eddie and Rudy.!

Generally speaking, I receive good service at AutoNation Toyota Tempe. My biggest gripe is with the service staff that check me in. Without fail, they tell me, "I'll come find you in the lounge area when the care is ready." It rarely happens. I end up sitting there 30 - 60 minutes longer than necessary because my service person won't take the time to let me know my car is ready. I have to hunt him or her down and ask. Please don't make promises you don't intend to keep.

I took my 2013 Avalon LTD in to have some work done per a factory recall. The dealership, including Sam, my repair agent, were efficient, effective and speedy. I don't know if the recall repair worked, of course, but I have faith that it will now work as planned. They washed my car and I was on ly way 1 hour before it was promised.

Amy helped me to find and purchase my first 4Runner. Excellent to work with.

We have been coming here for years and have been very happy with our service. Today was the same except for one thing. I was wearing a mask but less than 25% of the employees I saw were wearing masks. I wear a mask to protect myself and others. Obviously masks are not required for employees. I felt like Autonation Toyota cares not at all about protecting me or its customers.

Such a wonderful experience. Rudy and CJ, Cory, were amazing. They helped me with every question and complaint I had with patience. All information was presented with transparency which made me trust them and my decision to go with AutoNation Toyota. The process was so quick I couldn’t believe it. I love my 2020 RAV4.

Dropped my car off at the scheduled appt. time, they fixed it and I had it back later that afternoon, and they did it all free because of a Toyota extended warranty. Lucky day for me!

Excellent service as usual. Have purchased my last 5 vehicles new from AutoNation Toyota Tempe.

A perfect experience, I had reached out to many dealerships with the specific model of truck that I was interested in. Everyone was responsive initially because of what I can think was their interest. I had some requirement like "no money down", seems this was a problem with some but not with AutoNation. I was contacted by Elijah and immediately he started getting the me right truck with my terms. Schedule the onsite test drive and closed the deal, everything I wanted how I wanted, even got me to a payment $7 less than I requested. Thanks Tempe AutoNation team.

The young man that represented AutoNation, David Gallegos, was a very delightful, knowledgeable, and most outgoing.. He does an awesome job at representing your company. David is very personable and comes across as being a most sincere gentleman.

Fast, thorough and friendly. Service advisor Rich Taylor was great. Jay Hamlin.

Excellent service and customer services. Randy Scott was great! He always taking good care my truck and I like thier service.

Taun To is excellent. Because of him I now bring my wife?s Lexus to Autonation for service!

Great experience very attentive to all my questions and needs and follows through quickly , this was the 4th car brought here and I will be back when needed

Scheduled my appointment for when Toyota opened and was the 2nd car in line when i got there. Took nearly 4 hours to finish my oil change and wasnt told it was done until I finally asked somebody for an update on my vehicle after waiting for so long. Terrible experience

My husband and I just bought our first new car and we had the best experience here. We worked with David Gallegos and Rudy! They were both so nice and helpful in explaining everything throughout the process. David took good care of us and was so friendly. We love our new 4 Runner!

Corwyn was hands down the best salesman I have ever dealt with. I was ready to make a deal with my local Toyota dealership, but instead drove out of town because of the exceptional service I received from Corwyn at AutoNation Toyota Tempe.

Cory Williams was great he answered all my questions. He has great customer service, he made sure I felt safe with all the concerns of Covid 19. He assured me everything was alright. He continue to ask me if I needed anything while I wanted for the finance department. Overall he's just a great young man and I'm glad he was there to assist me. Great job young man.

Got a Chip on my front window at 500 miles, what cheap quality, my Chevy has 15,000 miles without a chip. And they refused to fix or replace as a courtesy. Guess my service will be done elsewhere from now on.

I can't speak to the sales side, but I really like the service department. I've been very happy for 5 years there with my truck. My specialist (not sure if we can/should mention names here) is fantastic.

Purchased used Toyota Tacoma, clean and appeared to be no issues during the test drive, 2500 miles later AC goes out and severe vibration to the front of the truck. Took the truck into Auto Nation for an inspection, AC out and ball joints completely gone. Talking to the mechanic if the dealership would have done a complete inspection on the vehicle these issues would have been found but they didn't perform this service before selling this truck to me. I called the dealership and they noted I am out of luck and I would have to pay out of pocket. 37 years buying vehicles I have learned get everything in writing and do not use this dealership.

The team at AutoNation Toyota was phenomenal to work with, especially Sarah Brink. From the very first call to driving off the lot with my new Tacoma, she made the process extremely pleasurable. There was never any pressure in the sale and it was clear that they put transparency and honesty first in our communications which led us to a deal that worked well for both sides. I couldn’t be more pleased with my experience and look forward to continuing my relationship with them in the future.

This is the second time my family has purchased a car from AutoNation and we have been happy with the experience both times.

The air bag light was on in my Tacoma the concern was it would not deploy if needed, Tempe Toyota got me in assess the problem and had it resolved the same day. Great job. Thanks

They did the planned service. They were on time and in fact, finished up 15 minutes sooner than expected. My Service Rep - Chris M. also pointed out a potential issue with a leaking timing chain cover, which will need a follow up examination after a 1000 miles. That was appreciated. On 5/5/20, I took advantage on a sale for tires and had 4 new tires installed. The work was done, in a timely manner, which also included an alignment. Of equal importance, they did the interior sanitizing with an alcohol spray and at my request, doing it in my presence, thus assuring me it was done properly. And in the waiting area, they were practicing good social distancing. Good service experience.

Great job! No problems, ready when they said it would be.

Had the easiest and the beat experience would highly recommend to anyone buying a car go talk to ceaser marez best salesmen ever

No appointment. Service took about 1 1/2 hours. Comfortable waiting area. Employees pleasant and helpful. Good experience overall.

A big thank you to isabella johnson for helping me find my dream car. She was very considerate of the budget i had and even managed to get me a price we could all agree on. Isabella has helped my entire family get vehicles in thr past and will always be my go to gal. Thank you isabella!

I arrived @ 9:50 for my 10 am appointment and was told it would be about 1 1/2 hrs. I said ok and went home. I was called and told I needed new filters also. At 12:30 they called to say it was done and would be sending someone for me. At 1:30 I called them back asking what was going on. Someone arrived at 1:45 and we got to your building at 2pm. I had a 2:30 Drs appointment so left quickly. Later I noticed the $29 supposedly cleaning was not even worth it. My cup holder and handles were not even cleaned. I took pictures to prove it. I don’t know how to attach them to this but I will find an email of someone to send them to. Never had this happen before.

Sarah and Dustin made buying a car quick and easy! Definitely recommend these two. This place is straight to the point, so friendly, and is their for the customer. Best car buying experience I’ve had so far.

The service was fine, However, I was dismayed that most employees were not practicing social distancing nor wearing masks. AND the facility was pretty crowded. If just one employee has the virus, it will spread like wildfire.

I was not very happy with yesterday's experience. It took longer than we were told (almost an hour longer) and then we were told we needed 4 new tires which would take another 2 hours. We ordered the tires but needed a break and some lunch but there was no loaner car as I am used too. We needed to rent a car at no expense but we had all the paperwork, car inspections and were responsible for any gas used. Just to get some lunch. We spent almost 7 hours in your waiting room. Then when I was told my car was ready, it was dirty, not washed as promised and I had asked for a little additional clean on back hatch which was not done. I was concerned about the time already invested so they half washed it and we were ready to leave - totally exasperated.

Best car buying experience. Entire process (trade in appraisal. pricing. financing) was done at home, simply had to come in to sign and we were on our way within an hour. Highly recommend wanted to add im currently in the middle of a nightmare with another dealership so I definitely recommend this place.

Took me 3 months to get it together . and Sam was so kind with me. My friend referred me to Autonation. Great buying experance . BEST PLACE TO BUY

David Gallegos helped us out tremendously. He sat with us for about 8 hours to make sure we got the best deal for us, great person and great salesman.

Excellent customer service. On time they were prepared to demonstrate both the Highlander and Rav4, offered cold water and much information about each vehicle. Next time we are interested in purchasing a Toyota we will definitely return to Tempe Toyota.

Service advisor (Paul G) and quality of work done were fantastic. My issue is that I was charged for ~5.5 hours of labor, and I physically waited for the car and it was completed with all services requested in ~1.5 hours. The service managers argument was that the technician was able to multitask and was efficient and that their are standards...... If the standard is 5+ hours and it's taking 1.5 hours - and you are charging the customer for 5 hours of work - something is wrong with the standard and the billing policies. Very disappointed in the lack of transparency by this service department. I will find a different certified Toyota Service Center for my next service needed.

Best attitude and courteous and the facility are clean.

For 15,000 checkup, serviceman estimated 90minutes. I had to wait 3 hours. Not acceptable.

First time using service center since vehicle is only 9 months old. Buick and easy drop off and pickup. All courteous wearing masks and observing personal space.

Best experience I could've had, especially for somebody who usually avoids car dealerships and the usual smoke and mirrors accompanied with buying a new car. If you are in the market for a Toyota, ask for Sarah specifically. From start of the sale to the closing of it, the whole process was smooth and natural thanks to her. She was meticulous, diligent, real, and most of all got me the exact truck with everything I needed/wanted and nothing more. It was a very refreshing experience and I can confidently say I'm a customer of AutoNation for life. Thank you!

I just want to say that working with AutoNation Toyota Tempe has been great. I have been working with Wade and he has been extremely attentive and professional. I could feel the effort he put into helping me and every contact has been through email (by my choice). 5 stars for sure!

Great service and very very helpful and friendly!!

I have taken my 2017 Tundra to Autonation Toyota Tempe, and have been impressed with their efficiency, courteous service, and no surprise billing. Thank you Toyotoa Tempe!

I have driven and loved Toyota Prius’s since 2001. I purchased my 2013 Prius at Toyota Autonation Tempe and have always had it serviced there. I highly recommend AutoNation, they are honest and have consistent, excellent customer service. Chris Montalban is my service advisor and has provided top notch care for my car which is now at 135,000 miles and running great. Service Manager Brandon Reed deserves a round of applause for the courteous customer experience. Thank you! Ps Autonation Tempe also recently repaired my 2002 Prius, still going strong with over 350,000 miles.

On time, efficient and honest. Chris M. is a great service representative.

The service section was great! They kept the social distancing in place and still performed my service within an hour.

I have purchased a certified used vehicle at Autonation Tempe over a few weeks back, and now we found out the car has an oil leak on the driver side valve cover gasket. Car was smoking at the red light when I knew something was not right, so I took it to the nearest Quick lube and they told me that the car had a leak and also that was the reason it was short on oil. “At AutoNation, your certified offer is good for cash and guaranteed for 7 days or 500 miles. You can bring your guaranteed offer and vehicle to any AutoNation store and get paid the same day. ... AutoNation Certified vehicles are sold after an inspection of up to 125 points and carry a 90-day, 4000 mile warranty.” Obviously someone overlook at this leak and that’s fine everyone Has mistakes, just make it right that’s all we are asking. But now the story changes only on my particular case for some reason not sure why. I was told that my used car it really USED due to the year. I think I was mislead based on the advertisement because they should have separate inventory of the cars what are really USED and they should give the customer the option to move forward with the purchase or choose something different. My car had a pink sticker with a pink license plate frame confirming it was certified, no one told me otherwise. I just can’t believe a multi billion dollar company can do something like this to a customer during a pandemic when money is tight and the unknown is overwhelming. We choose them because of the credibility and high point inspections and our past experiences. So please make this right for our family and make us proud of driving pink once again! We are repeat customers and we want to continue coming back! Tracey and Guillermo 480-8431207 480-2582311

Could not have asked for any better service buying my new truck. Internet director Dan is awesome, and reached out personally several times to make sure my experience was up to par. Finance manager Kyle is also very good at his job, and gives honest takes on financing rates, warranties, etc. He even went out of his way to go over some more financing options AFTER I had already signed everything. He could have easily just brushed me aside and let me deal with what I signed, considering they already made the sale. I seriously am so impressed with all the service!

Excellent and fast service.

Best car buying experience I have ever had!!!! Knew exactly what I was looking for. Called to see if any in inventory. I asked about an XLE model but the sales agent said I believe we have a new limited premium here and she went to personally check. Did the entire process from home for trade in and financing via phone call, text and email. When everything was ready we showed up at the dealership and were in and out in less than two hours in our brand new car. They exceeded my expectations.

Very disappointed with Wade from Auto Nation. Basically told us we were lying about having another offer where the dealership was giving us more for our trade-in. Very insulting and rude. Keep your car and rudeness.

I loved my service advisor Chris Keenan, he has always gone out of his way to help. However, when I was paying they had no clean pens for me to sign and the lady who took the money did not wear a mask and coughed in my face. With the Covid19, it’s very rude not to be wearing a mask and coughed in my face. I’m not sure if I will be back during this time.

There are MANY 'mom and pop' places in Chandler where price and service would be better (contact me for a few as I have worked personally with them in the past). My latest episode with Toyota Auto Nation is my tires (which I mentioned when I called and to my service advisor) were not rotated. This led me to wonder if my brakes and/or oil change got done?! This place is just a run of the mill 'get you in and out and take your money' place. I will say service advisor Chris M. is top notch and does look out for you. That's the only bright spot of this place.

Service and sales are fantastic - loyal customer for over 20 years!

My wife and I brought her 2013 Toyota Prius in on Saturday, April 11th at 10:20 AM for a creaking noise coming from the back of the car. The noise had been present for several months and the shocks were replaced at a Brakes Plus in town last July. We met with the service advisor Chris M and he told us that the mechanics were able to confirm the noise and they recommended replacing the shocks because they were shot and were the cause of the noise. He made it sound like the car needed those parts replaced ASAP. We told Chris the shocks were replaced last July and he recommended we take the car back to the Brakes Plus for inspection. We went back to the Brakes Plus and they were unable to duplicate the noise and stated they inspected the shocks and they did not need to be replaced. Upon further investigation, we were able to figure out the creaking noise was coming from the Emergency Brake being engaged when we sat down in the car. We are very frustrated with Chris M, the mechanics, and AutoNation for recommending we get $938 worth of repairs that were not needed. Did the shocks even get looked at or did they even try and hear the noise? At this point we feel as if your service department was just trying to take advantage of us. I have had nothing but good things to say about working with Rich T and the service our two cars have received at your dealership up until last Saturday. At this point you no longer have our trust or business and will be looking elsewhere for service.

This was by far the most painless car buying experience. I'm not a big fan of buying a car and the long draw out process that goes along with it. But, I was in and out in 2 hours. It was a pleasure to work with Wade and Philip at the Tempe Toyota location. Both men did an outstanding job.

This was the most upfront and honest car buying experience I've ever heard about or seen. I went in drove two vehicles decide to buy one and at no point did I feel pushed or deceived. The deals where plenty to choose from and I found my potential vehicle's quickly then drove till I chose. Ceaser was there to help me and he went above and beyond to ensure I found a perfect fit and deal.

After months of shopping Cesar Meraz/Autonation not only gave the most competitive price they also provided a great customer experience. I highly recommend Cesar as your go-to guy for the vehicle that tickles your fancy.

great place to buy trucks

The sales men Ceaser and the financial representative helping me went above and beyond. There was no need to haggle I found the vehicle I was interested in quickly even though I test drove multiple vehicles. I ended up finding a deal that felt perfect. One important thing I want to stress was that the people who helped me where indeed trying to help me not simply heard me into buying a car with all the pushy sales tactics. This was the most upfront and straight forward auto experience I ever have had and will bet my experience here far exceeds the expectations of most people. I wasn't paid to do this I honestly am looking forward to my Camry Thanks ceaser you are in fact THE MAN.

I recently bought a new car at this dealer. Before I went to the actual premises , I had a negotiation over text, which I found very refreshing. It was easy and no waiting for hrs in someone's office to negotiate. Further more Emmily was very helpful and friendly. Also more than enough hand disinfectant available and we all kept our distance 😀 I had a very good experience and I love my new car :)

Chris Montalbano did amazing for us. We were a walk in for a 20k. He was busy but was able to get us in and taken care of just like we have come to expect at Toyota. Very helpful and friendly with no issues at all. Even in a time like this he still took care of everything very professionally. Thank you Toyota and Chris for being so great.

Great service, Cesar made sure to show me all my options and make sure I was taken care of!

Overall we had a great experience with our salesman, Jeffery Slade. He was very detailed and exited to get us exactly what WE wanted. No pressure, no BS from him. Philip in finance was a bit difficult to work with. Somewhat unprofessional and lacked people skills. However....we bought a 2017 Toyota Tundra CrewMax SR5 4x4 and we love it!!

I was impressed with the variety of Toyota Tacomas Auto Nation had on the lot. I purchased a distinct Tacoma. Black, Sport 4x4 with technology/premium package. I was not able to find that in Tucson. Well worth the trip from Tucson,AZ to Tempe, AZ.

Stuart Fox has helped us with the purchase of several vehicles and made all experiences great ones!

Great experience with truck buying. My sales person, Justin was very helpful, knowledgeable and just great to work with and answered all questions. Thanks, I will make sure to let all my friends know where to go when they are looking to buy or lease a vehicle.

Gabriel harmon and his manager mike miller were amazing to deal with!

Great experience with truck buying. My sales person, Justin was very helpful, knowledgeable and just great to work with and answered all questions. Thanks, I will make sure to let all my friends know where to go when they are looking to buy or lease a vehicle.

Really good people and very good customer service . I got my ctruck on time. I highly recomemded.

Latifa answered all my questions and has great energy. She made buying a car fun. She made sure I got exactly what I wanted, with in my price range. She also answered questions days later. Mr. Cash, in finance, was great as well. He explained everything simpley and positively.

Overall the experience here is always good . Bought the car as well and was good as well.

Eric Osakue was great to work with and helped tremendously!

Everyone was friendly and was thorough with the work that was being done to my 2004 Corolla. Went over prices. And with everything going on they go over and beyond for their customers. I will definitely be back

Cesar Meraz is such a great person! He was so knowledgeable, patient and kind. I had the best buying experience there on Saturday. I recommend him and the dealership to anyone who is car shopping. Phillip Cash in finance was also great and very professional. Thank you Cesar and Phillip!

AutoNation Toyota did an excellent job on repairing my Prius. Unfortunately, they returned the vehicle with leaves all over the windshield, along with bird dropping on the hood and side door. They could have a least washed the vehicle before returning it to the owner.

Before I went in, I did a lot of looking around at other dealerships to see where I could find the best car that would fit my need. As a first time car buyer I was nervous about going to a dealership because most places haggle you into buying or looking at cars that you don’t want to. I spoke to Jeff on the phone and he was more than happy to answer my questions about cars I was interested in. When I came in he sat down with me to see where I was comfortable spending and worked with me. He didn’t pressure me into a more expensive vehicle. He was very nice and walked me through every step. When I found out that I was approved for the car, Nicole was great at working with the banks to get me a better deal and customizing my needs for the car based on what I could afford. I’m very happy with my experience there. Next time I want to buy a vehicle, I’m only going there! Thank you guys!!

Paul was my service adviser and he did a great job! He was very helpful, provided me regular status updates on my vehicle, and saved me some money! :-) I was disappointed the car wash was not working. It's nice having a clean vehicle after service. Overall I'm very satisfied with Tempe Toyota.

Fast and friendly. Thank you Paul for working me in. You and Eddie are the best!

Eddie our advisor is absolutely incredible, tremendous customer service

UPDATE: Called Service Manger as requested twice. Not there but left voice messages. No response. Sent an email to dealership and told them that I wanted a free oil change [for deceptive certified claim and the harassment from their Acquisition lady; no response. Guess what I got was a standard 'blow off' response. Saw the same message on several other post replies. Guess the REALLY do NOT want to try to find a solution.

If your ever in need of a car defiantly go to Cesar! He was extremely nice, and went above and beyond to help us get in the car we wanted and explains the whole process very well. Also the finance guy Kyle was very kind and very knowledgeable as well and explained everything to me thoroughly. I have bad credit and they were able to help me get into the car I wanted and is more than I could of ever asked for! Low miles and all the bells and whistles! I went other places in Tempe Autoplex and they were trying to put me in something I didn’t even want and had no bells and whistles. Highly recommend!

Cesar, was a great partner to buy my 2020 Highlander with. I changed my mind on the options I was looking for repeatedly. When the car I was looking for wasn’t on the lot, Cesar found it at another dealership and had it delivered. Also the time I had to sit around at the dealership was very limited. I had work and daycare concerns that were not flexible. Cesar put in the work when I couldn’t hang around and delivered everything on a silver platter when i was able to return the dealership. After what i put Cesar through... I can tell you that no Sales Associate knows more about the options and trims than my man, Cesar! Thank you!

I had my car service there on thursday 24 of March. everyone was nice from Eddie to start with . I spoke to a salesman and just everyone was so professional. they made me feel I will do service again. thank you.

Very good sales service. I have an issue with the paint on my 2020 Highlander. I have sent two emails to my contacts at Auto nation with photos. No response to either. Sales are good but that is where the service ends. No follow up beyond asking for reviews.

I was involved in a car accident. I was left with no car & no options. Luckily I found AutoNation Toyota through Car Saver. I was fortunate enough to deal with Sam & Santos! Thanks Guys! A+ service, reliable car, & trustworthy experience.

Jay Gad was beyond helpful. I stated I was looking for a car for my 16 year old granddaughter. He found two possibilities and gave all the reasons for each one. I selected one, drove it and bought it. He was very good about explaining everything along the way. It took 2 hours to complete the purchase. It was a rainy day so he gave me a paper to return four days later for a car wash. I brought my granddaughter and the car back to Jay. It was washed and then he spent time going over every button and lever for the car. He set up her radio. He was an outstanding sales person and representative of your company.

Offer service at a FAIR price. Said we needed a new starter and quoted us a price of over $600.00 parts and labor. Did not authorize and brought home and found that the most expensive part was just over $80. I could, but won't, but it in ourselves but $500.00 for labor. NOT!!

Yesterday we made a new friend at the Toyota Dealership. His name is Cesar Meraz & his phone # 708-355-1176. We had such a great experience and Cesar really took the time to listen to our must haves and our extras that we wanted in the truck we we're looking for. After sometime looking at multiple truck's and a fun opportunity to test out the 4 wheel drive, we found the right one and he really pushed his team to get it in the price range that we needed. We highly recommend going to see him at Toyota Auto Nation and upgrade to something fun.

AutoNation Toyota worked with me and got me in a new truck fast and easy! Wanted to keep my money local in Yuma, Az. but none of the dealerships worked with me like AutoNation did! I highly recommend anyone to go checkout what they have in inventory, and go talk to Sarah! All staff members were professional, caring, and understanding. Go get yourself in a new or used Toyota today at AutoNation Toyota! Trust me the travel, if you're not local, will be well worth it!

My buying experience at Autonation Toyota Tempe has been the best so far. I’ve bought 6 trucks in the past so far and this by far has been the most easiest and seamless experience. David Gallegas is a fantastic sales person. His honesty, integrity, humility, friendly nature and ability to connect with you are traits that are hard to find in sales people these days. He’s very genuine and easy to work with as is his manager Rudy. They ensured I got a great deal on my 2020 Tundra and at no point was I pressured at all. I would definitely recommend working with them because they make this an easy and pleasant car buying experience.

I got done in a timely manner which I am grateful for. My gripe is with the service advisor. He had a difficult time pronouncing my name Reginald. Seemed simple enough to me. To put him at ease I said Reggie is fine. He replied that we can’t control the name our parents gives us huh? Really?! I could have been a total donkey about it and embarrassed him, but he caught me at a great time! I’ll let the company review my paperwork to see who my service advisor was and leave it there. You can do better!

I just bought my very first car and I am so glad I came here! Jacob helped me, and I could tell right away he wasn’t one of those stereotype pushy car salesman. He was easy going and just cared about my happiness! He made this whole experience so wonderful and smooth, whenever I do get another car I will be coming back here! Also Santos the finance manager helped me out and was amazing as well. :) would definitely recommend coming here!

The sales guy was nice but not everyone there is honest. I was not given the amount I was told for my trade and when I asked about it they said it was built in already. When I got home I looked at the offer I received online and it was the same. They did not match the offer I received from the other dealership as they stated. This is partially my fault for taking their word. It has been two weeks since I bought the car and I’m still waiting on the mats for the car. I’ve called repeatedly and I still don’t know when I’m getting them, which is beyond frustrating. I should have bought the same car from Avondale Toyota, even though it had more miles. You work with one person and they are honest and upfront at all times. Very disappointed with the amount of time spent at the dealership and with the service received. I will say the sales rep was nice and I don’t blame him for the decisions made by management. He was just the middleman.

I was able to get an appointment the same morning as my call. Everything was completed in the time frame expected.

Everyone was kind and provided all the information needed. All my request were addressed and completed

An honest and up front process. Start to finish was the best!

Cory was very professional and knowledgeable about the kind of truck i wanted. He worked with me to get a good trade in and payment. Thank you Cory for having an awesome team!

Chris Montalbano and team always take great care of me and my FJ!

Their sales people are rude AF.

The service staff was good and the "repair" seems to be fine - so far. However, I am very disappointed in the Toyota brand since I had a failure of my automatic transmission in my 4Runner at 98K miles. I expected this reputable vehicle to go 250K without having an expensive mechanical issue of this nature. According to a Service Bulletin they published Toyota actually recognized this problem in 2012 for the 2011 model year 4Runners, and yet corporate would not provide any cost assistance since my vehicle was now "out of warranty". As a result I will never buy Toyota again.

I had a sales’ rep helping me by the name of Blair and I couldn’t believe during negotiating he would Tell me one thing then when it was time to move forward he would say I was mistaken by his statements. Although I have them in text message. I did send an email about the matter to the general Manager Me. Underwood. But I haven’t even heard anything back. I was blown away by this salesman’s confidence and pride with just telling me what I wanted to hear without actually looking to honor it. Smh

This dealership is the best. This is the 3rd vehicle I have purchased from Tempe, and I have no regrets! They are a top notch group from the sales team to the service team. I have had my trucks serviced there for over 7yrs. Everyone is professional, courteous, and caring. I would recommend this dealership to anyone looking for a vehicle.

Service department is great. They always take good care of both of my cars

Kim Franklin is great to work with!

This dealership is the best! This is the 3rd vehicle that we have bought from them! I have had my last two trucks serviced at Tempe for over 7 years. This dealership is very professional from the sales team to the service team, they are all a great group on guys! I would recommend this dealership to anyone looking to buy a vehicle. The are honest and caring, two qualities that seem to be lost these days! They really do take care of their customers!

The service department personnel has been excellent. Steve Yee was helpful getting my repair covered. The service manager refunded money on service that should have been covered. A fabulous experience in customer service. They changed my perception and Autonation will be my go to from now until these guys leave.

Smooth experience all around. Buying a car takes a long time but the staff is very helpful in getting you out quickly. Our sales associate, Kim Franklin, was super polite and patient with us, which we definitely appreciated.

Service was fas

Everything was completed on time and as promised. Customer service was excellent.

BE CAREFUL! When we bought our 2nd hand prius last november they are so good. They offer warranty and protection stuffs and now we were trying to use it they keep denying our claims! We asked for help since january but no one answers with certainty it keeps going on circle then now they just all denied it! They dont care they just wanna sell from their inventory!

I had my Tacoma serviced once again at AutoNation Toyota in Tempe. Rich T., as always, provided professional care, letting me know the problems and prices. It is a pleasure dealing with such professionals who are honest and always happy to see recurring customers. Thanks to the crew at ANT.

David Gallegos on VIP Sales and Acquisitions is just not an amazing salesman but an amazing person. He went above and beyond to help me to look for a perfect car. We went to another dealership but didn’t felt the same warm welcome that David gave us. He is very accommodating and very knowledgeable on their product and services. He made everything fast easy. Will definitely comeback here and will definitely recommend him! (Will take my Dad to see you and get great deals from you!!!) Thank you David for being an amazing sales rep! You are definitely an asset to your company!

This dealership bent over backwards to get me the best deal around and their customer service is second to none. I'll definitely be doing business with them in the future and recommend you do the same. Why go anywhere else? Thanks again.

This 5 star review is absolutely due to Sarah S in sales. She was exactly what I needed in a sales person, easy going, patient and helpful. She did things on my timeline. She answered all of my questions and found the exact vehicle I was looking for. I felt zero pressure from Sarah. I cannot say the same for her management, who called, texted and emailed me trying to get me to work with them instead of Sarah. I had to get rude with them because they kept trying to convince me to work with them instead of Sarah. I highly recommend Sarah for your Toyota needs!

The wait times are terrible even when you set up an appointment. I don't mind it during the cooler months since I walk to get lunch while I wait so I wouldn't recommend autonation if you are in a hurry... In other words, you always have to set aside half a day to get services done with this place :-/

Eddie Alvarado is the best! Have been coming to him for over 15 years and he gives me terrific service with his honesty and integrity.

This 5 star review is absolutely due to Sarah S in sales. She was exactly what I needed in a sales person, easy going, patient and helpful. She did things on my timeline. She answered all of my questions and found the exact vehicle I was looking for. I felt zero pressure from Sarah. I cannot say the same for her management, who called, texted and emailed me trying to get me to work with them instead of Sarah. I had to get rude with management because they kept trying to convince me to work with them instead of Sarah. It was exhausting having them tag team me. I actually told Sarah I would prefer they NOT contact me, I only wanted to hear from her. Sarah helped speed up the car buying process and make it less painful. I appreciate all of her work. I highly recommend Sarah for your Toyota needs!

Started talking to a sales representative and out of no where he ghosted us for a couple of days. I had to reach out and ask if he was interested in working with us, and if not, we would look for someone else. Overall, we were disappointed in the service and the lack of willingness to be competitive with pricing. We ended up buying from another dealer.

Jeff at AutoNation was the best. Even came in on his day off to seal the deal. Thanks Jeff we love our new truck

30 min past the 2 hour Quote for a oil change

Great service on my 2011 Rav 4. Service manager Ed really explained all issues found and was honest with what needed attention. Seyed my new car sales representative really changed my opinion of a buying a new vehicle. Throughout the whole experience Seyed could not of been more support including offering to coming in on his day off so I could bring family in to make option decisions. Lastly the negotiating price was made very easy by Ron the sales manager, very fair. All in all a very positive experience.

I went in expecting to purchase a certified pre-owned vehicle, due to the fact that I?d just purchased a vehicle 5 months prior and was therefore upside down on my loan. The AutoNation team knew I wasn?t happy with my previous purchase and worked hard to ensure I was happy with my purchase. Likewise, the team went went above and beyond to upgrade my purchase to a 2020 model!!

I have always been happy with the type of service and customer service that AutoNation Toyota in Tempe has given me.. Eddie Alameda is the Best Service advisor!!

I have been very pleased with the service !!! Eddie Alameda is the BEST ... Thank you!

My car was completely serviced in a very short period of time. They even checked out the computer system in that time (for a small glitch). They are very friendly, helpful and get the job done!

Great experience buying my Prius there. Latifah my sales woman was a delight to work with. Really enjoyed the experience.

I have been very pleased with the service .. Eddie Alameda is a great service advisor!!!

We had the honor of working with Mr. Cesar Meraz this past weekend in the purchase of my wife's new vehicle. From the first handshake followed by a few words I knew I was going to drive out of there that day with a new vehicle. Mr. Cesar M. embodies the characteristics of a good sales person. Very friendly and attentive to any question. Very knowledgeable backed by his many years of experience. It was a pleasure working with Mr. Cesar M. If you are looking for the ideal car buying experience, I HIGHLY recommend you ask for Mr. Cesar M. and I guarantee you will not be disappointed.

Excellent customer service.

Hands down, the best car shopping experience I’ve ever had! Amy Riggs was an absolute delight. She actually cares about her customers! Who knew you could have such an experience buying a car! We didn’t feel pressured or pushed into anything. If you’re buying a car, go find Amy!

Bought a new Tacoma and had my Rav 4 serviced. Great customer service.

I take my Toyota Prius to Power Toyota in Tempe Arizona. The service is good without hard sell. The customer waiting area is excellent with Wi-Fi. Plus they are obviously very experienced with the Prius, and can explain issues well, and the urgency if any.

No complaints. Always satisfied with the work done on my car since purchase in 2006. I trust Rich Taylor to be honest about what needs to be done and will continue to rely on him.

Best service department in arizona period

Best car buying experience of my life. Sam and the rest of thr sales team were amazing. No pressure, no haggling, fairly priced and friendly and knowledgable service. Sam was the best. He really knows cars and kept us entertained and informed throughout the profess. I highly recommend him as long as you come in with a good attitude. Santos in finance was great too.

Purchased a Prius at this dealership. I received top dollar for my trade in and a good price overall. I recommend this dealership!

Me and my boyfriend purchased a car yesterday with the help of Cesar Meraz, he was truly amazing and made the whole purchasing process run really smoothly. He was a really good salesman and was never pushy or condescending, really personable and made sure to help us in the best of his ability. Strongly recommend Cesar if you are looking for a salesperson who will listen to your needs and get you a good deal on a new car! Will be recommending AutoNation Toyota to everyone I know.

Wonderful and easy experience!

Sarah was great! Helped me get a new car and was really helpful. Best service I’ve ever had.

I have less then 14000 miles on the car and have many chips on the hood and grill area but of coarse the dealership wouldn’t do any thing about it. They suggested I buy a bra for somewhere between 1200 to 2400 dollars. The car has never been off road. I think it’s the paint. Same old thing. Sell the car get the money, see you.

I took my truck in for a vibration issue on my front wheel when slowing. Turned out that there was an issue with the rotor being warped. It was covered under warranty since I had my breaks replaced about 9 months ago. I was really pleased to know that the warranty was verified and the cost was nothing. The service was fast and everyone is polite.

Worked with Justin, he saved the day . Great guy

Incredibly slow. They seem to have very little regard for other people's time. I resent losing two hours to a simple oil change.

Had a great experience with salesman MJ, will come back for more cars in the future.

I sent a broadcast request for a specific year, make and model. Out of 4 responding dealerships, Isabella Johnson at Tempe Toyota sent me her entire inventory of exactly what I requested. Two others just sent me their contact information, and one sent me a link to their entire inventory which didn't include what I was looking for. No hard sale. When I got there her associate showed me the vehicles I asked to see and demonstrated them very well. He let the car sell itself, which it did.

My service advisor Randy Scott is on top of his game. His scheduling is second to none. His prediction about the duration of the service/visit is very precise. He knows his crew of mechanics, and their skill sets, i have not been disappointed. I have been using Tempe Toyota for the last 15 years,and i have been satisfied most of the time, mostly because of Glen Pulich. He knew the fix for every problem. You should have cloned him while he was still there.

Always so personable and professional! My service guy was Rich Taylor and he was awesome! Very knowledgeable! The service dept always aims to please!!!

Service technician Chris was very informative and very helpful very pleasant to work with.

I called Saturday morning for Service to look at the car. No available appointments, but they offered to squeeze me in somewhere. Took their shuttle home. It was ready four hours later, as promised.

Had a fantastic experience buying my first new vehicle from AutoNation Toyota. Ceaser and Joshua are great to work with. It was a one-stop shop for all of my questions and they made first car buying a worry-free experience. I also feel that I got an exceptional value and I was offered a high level of customer service. Highly recommend going to Ceaser and Josh with AutoNation Toyota if you're in the market for a new vehicle.

I've been coming here a couple years now and have never had a bad experience. Everyone is very friendly, personable, professional, and they dont try to sell you services that you dont need. This weekend my service guy was Rich Taylor and he was awesome! Great service as always!

Great and quick buying experience.

(Translated by Google) They are irresponsible with the clients I brought my car for a warranty review and they damaged a piece requested help and did not want to assume their responsibility. They are irresponsible with customers I brought my car for a warranty check and they damaged a piece. Very bad service Very bad service (Original) Son irresponsblea con Los clientes traje mi carro para una revision de garantia y le dañaron una pieza solicited ayuda y no quisieron asumir su responsabilidad. They are irresponsible with customers I brought my car for a warranty check and they damaged a piece. Muy mal servicio. Very bad service.

Our experience with AutoNation was excellent! Kimberly Franklin was on-point and found us the truck we were looking for. She stayed in touch after the purchase and followed through with every detail. We got a great deal and felt very well treated. Great job!

Super easy to work with. Had a trade in offer before we left the house. Was in and out of the dealership in less than a hour. It was awesome. Great customer service.

About my last visit to Toyota, really I was not completely satisfied with the car service for the following reasons: 1. A very long waiting time to complete the service. 2. They charged me a very high price. I have been a customer with AutoNation Toyota Tempe since 2009.

I'm really late writing this and I feel terrible because everybody should know about the amazing service I recieved at autonation! I bought a car in September from Isabella Johnson and I cannot begin to tell you how amazing she is! I had previously bought my rav4 from there and had a great experience but this was above and beyond! Isabella was incredibly friendly and personable. We communicated through email prior to my visit where I gave her a few cars I looked at from their online inventory, my down payment, and my budget. When we came in to buy she had one pulled for me that I hadn't seen online and she said I know you're going to love this car. Let me tell you it was perfect! The process was fast and easy and fun! Who can say they had fun buying a car?! I'm loving my beautiful 2019 CHR and will recommend autonation to everyone I know! Ask for Isabella!

I was quoted a price via the Costco Auto Program for a very specific vehicle. I made an appointment with Kim to drive and buy the car, but was met with the bait-and-switch. I was offered a different car for a different price because the car I wanted was suddenly damaged and there were no other cars like it available.

Liam took great care of us and our car. Everything was handled very quickly and he understood and followed through with our special requests. Everytime we bring our Highlander in we are more and more impressed with the team at Tempe Toyota.

Cesar was great - no pressure, very helpful and informative, made this car purchase painless and fun!

Great service by Rich!!

Drove ninety minutes round trip to be informed that the car I had called about wanting to buy (two days beforehand mind you) and made an appointment with a salesperson named Wade to look at had been sold two hours before I had showed up and Wade was only just finding out about it. Then, had some random sales rep walk up to me as I was leaving and go, verbatim, "First come first serve, what can you do, hahaha." Let your customer know before they drive 45 minutes to see a car that's been sold for over an hour before they even LEFT for the auto dealership? Maintain an up to date list of sold merchandise that your sale reps have access to? Not say inane BS to angry customers as they walk off the lot? There is a ton you could do better actually. EDIT: I received a call at 9:15 am on Sunday (the next day) while I was making my first cup of coffee of the day from one of their sales managers. I missed the name, because I was making coffee, but he was at first very apologetic about the interaction I had with one of their staff. impressed upon me the fact that cars sell and that they have 45 sales reps and as such it sometimes occurs that sales fall through the cracks. AND now he was looking for a way to get me to remove or update my 1-Star google review. I told him "If I do business with you guys again, and have an amazing experience, then of course I'll update my review. However, after what happened yesterday, I'm not planning on doing business with you guys in the future." It was at this point that he went from apologetic to what sounded genuinely bent out of shape. He went on about how he cares about his employees, that my review effects all of them and himself, and that it was unfair I was giving the whole team a one star review. He asked again if I would change the review, and when again I told him no he said 'Thanks for the time" AND THEN HUNG UP ON ME BEFORE I COULD SAY ANYTHING ELSE! If this is how management treats customers I'm not surprised that sales treated me the way they did. Edit 2: Bought a wonderful pre-owned 2016 Toyota Tacoma from Larry H Miller Toyota in Peoria. They worked with me on the price, everyone was friendly, and I am in love with my new truck. 10/10 experience, don't bother with the Tempe Toyota Autoplex, go for Larry H Miller!

The drop off was fine. I had to pick up my car after the services department was closed and there was a large cleaning rug left on the passenger chair which was annoying. The plastic seat cover and floor mat were not removed as well.

Had a wonderful and painless experience at AutoNation Toyota. Sarah made sure we worked through the numbers and options through phone calls. emails and text. Once I agreed, she prepared all paperwork ahead of time. It took me one hour to be in and out. I am very pleased.

Excellent Service on work needing to be done....I had Transmission fluid drained and changed, Diagnostic check, Windshield wipers replaced and an Oil change...

We had been in search for a new Camry and found Amy Riggs through USAA. She worked tirelessly to get us the Camry we wanted, with the options we had to have and ones we didn’t want to pay for. We had visited 2 other local East Valley dealers and I can honestly say, Amy and her team were head & shoulders above the rest. Not even a comparison really. Amy is the only one with the patience we needed/appreciated. She kept us apprised of the steps in the process and took the time to go over all the new features and technology that is foreign to us in our late 60’s. Amy Riggs is an absolute delight, her manager Mike Farrell was professional, respectful, also patient with our many questions regarding payment, Santos in the business office rounded out this AMAZING trio with the same respect and courtesy we had gotten all along. I really don’t know how the others stay in business if Amy & her team are their competition! Thank you all so very much! Judy & Larry

Everyone was very nice. But they were also very efficient, which to me is just as important. The hospitality was great, and I enjoyed the pressure-less time I had while I waited for my car to be done. Thank you!

Always have a great experience here! They never give me a hard time about cost and know right away what issue is what! I have two vehicles with these guys, a 2019 RAV4 and 2019 Toyota Tacoma Trd Pro and they will always have my business!

I can't say enough about the amazing sales support I get from Autonation Toyota in Tempe, mainly, from our friend, Michael Maldonado. We purchased cars from Don Perkins until his retirement and were then introduced to Michael to help us with our transportation needs. Michael has continued to provide us with the impeccable level of service that we've been spoiled with for all these years. Keep up the great work, Mike. We're lucky to have you on our side.

We highly recommend Cesar Meraz if you looking to buy a new or used car, you need to contact him. He works with you to find what you are looking for and need, he is patient and makes you feel welcomed.

Possibly the worst car buying experience! The only reason i gave this place 2 stars is because Phillip Cash in finance was very helpful, friendly and informative. When i test drove the car i ultimately purchased i noticed some damage on the windshield and i was given a “we owe you” document to repair the damage. I was told I’d get a call the next day; that day has passed. I was also told by the sales associate that if i didn’t hear from him personally the next day, the service department would be calling me the next week. Again, that day has passed. To add to this, i didn’t notice there was a crack in the windshield until i was about to drive the car off the lot; probably wondering “how’d you miss that?” It’s because the oil change sticker was “strategically” placed on it so i was not able to see it during the test drive. I had them add it to the “we owe you” document in doing so the sales manager was very rude and unprofessional; seemingly annoyed that i noticed and asked for it. Now i notice that the front left speaker in my car does not work. It’s just one thing after another with this car. None of this damage was disclosed to me. I’m nervous to find what discrepancy is next. I do not recommend buying a car from AutoNation Toyota in tempe.

Please note sales personal Ashley Cude, Sarah Stacks (Sales) We’re the best in my buying experience in this dealership. But as far the financial advisor goes he deserves a 0 not even a 5.Joseph Lupien (finance manager) Bottom line did not do right by me. Not what I expected at all. I ask my sales person to just wrap up numbers before I go see a finance manager and she told me everything else have to be done by the finance department. I hope that I don’t have to buy another car so I don’t have to go through this experience. If was not for this nice sales personal this place would got a 0 from me.

There is one word to describe this service to my vehicle: SLOW. I waited for 2 1/2 hours--disgusting.

Horrible Horrible Horrible!!!!!! Do not waste your time and money on this bad place.!!!! My father got a car here and we have had problems since week 1 and no they do not help you even though the machines told us they were surprised they even let us drive off the lot with the amount of problems it has.!!! Not to mention they rigged it all together. Save your money and time go to Bill Luke or some where else.

I understand car buyers beware. I've bought a vehicle before, not from this location. My first impression from my first experience was awesome. However this last time I bought. I trusted them. I fail myself not checking the paperwork. Unfortunately they changed my trade in value from the agreed price of $3,500 for my 2014 Chevy Sonic with under 100,000 miles on it. To only $1,500. Had to pay an additional $4,000 for my new Toyota. I used to hail friends and family about this place. No longer will that happen! After I found the discrepancy or fraudulent means they did. I will never promote their business as I use to do. Oh, to add insult the owner leaves a voice mail after I posted this and responded to this post. I call back 3 separate times. Left 2 messages, not one call back to fix or remedy anything. Sad! If the owner doesn't do anything, you know it's bad...

10k service done on 4runner, specifically asked for alignment after installing lift myself, requested for factory specs + 3-4% caster, they hit the mark so was very happy, drove straight as a ruler

Time for our first oil change. Service was ok. No one pulled up our car when it was done. People behind us got their car first. Employees was walking around or talking but didn't ask if we needed our car pull up. When we ask our service guy where is our car, we have waited for awhile. He make excuses. Can't wait for my lease to be over and return my car. I would give 0 stars if they had it..Been with Nissan for 9 years no problem. Switch to Toyota to lease a car. 2 weeks later they told me the paperwork was wrong. Wanted me to come in and resign the paperwork. Terms changed . I'm not signing anything. I'm returning the car. Shady business practices. First time buyer at Toyota, never again.

Very easy to schedule and they did the work in a short amount of time. Steve Yee Was very helpful and not pushy. Good job all around.

We originally felt with Auto Nation Tempe for service of our Rav 4, 2015. We noticed some used Highlanders online, and walked in ready to buy. We were not dissatisfied with the courtesy, follow thru and knowledge of the sales staff, Stu, as well as warranty finance staff, Mike. We were treated with utmost respect and kindness. Would recommend this experience to everyone.

Not one bad thing to say about this team, ALL GOOD!!😁👍 One of the few places you can get service and be appreciate as a paying customer. Nice to know that there are still places that don't act like you're an inconvenience. THANKS GARY, KEEP UP THE GOOD WORK...😃👍

First let me say, do not work with Rodney Gilbert,he is not helpful and does not care about your decision or what you want. Now on to the 5 star. The people I dealt with through the whole process were amazing. I did not know exactly what I wanted for my budget but I thought I did. Justin really was professional, polite and made sure we did not get something we would not want. He really knows his cars all the way from mechanical, to the little comfort features that get over looked. Charlie was helpful and patient through the whole process as well. Part of the challenge for them both was the amount of negative equity I had, but they could see I was not happy in my current car and wanted to help with that. Then when we got back to financing we worked with Kyle. Kyle is a straight up honest person who will take the time to go over options with you as well. He is not pushy like some financing people can be and is also genuine in what he does. I am not proud of this, but I have literally bought probably 5 different cars within 2 years trying to get out of the first mistake of a car I got. These three made for the best Car buying experience and I finally feel like this was a good decision. If you are looking to buy a car, I would recommend trying to work with all three of these gentleman as they were all a big help and made for a good car buying experience.

I visited dealer to find a Tacoma for my new ride. Sales man mister Cesar spent long time with me. He pointed everything what is important for me to understand difference between models and years of viecles. Without that excellent service and guides I would definently choose the wrong truck for myself . Definitely place to visit.

One of the few places you can get service and be appreciate as a paying customer. Nice to know that there are still places that don't act like you're an inconvenience. KEEP UP THE GOOD WORK GARY. THANKS??

Eric Bello Martinez was great! Fast and easy deal with no problems! Great salesman!

The work on my vehicle and the friendly service. Also I wait for my service to be done on a timely manner...

The service department is the best that I have found. They are serious about fixing the issue and professional. We bought another Toyota from Toyota Tempe because we had such good results from the service department.

Easy. Appointments and fast service. Ready when promised and clean. Ending up coming in to buy because of the vibe of the dealership. Great price in the car, too.

First of all I would just like to say my sales woman was amazing. Bri bent over backwards to accommodate my requests as I figured out what route was best for my family and I. So as far as you Bri! You are amazing and keep doing best you are doing. My issues lay with the financing department. I’m an automotive ASE master mechanic. Technically I didn’t need the extended coverage unless it was going to be a hell of a deal. Given that my father was Air Force he offered me military discounts. Ok? He also said he would shop for the best interest rate for me and try to get it less than 5.99. Ok great. So I get my paperwork and my interest rate was dropped to 4.74 but my payment was the same as what was estimated at the 5.99. WTF. So I talked to him about it and they offered to drop the price of the services. Sure ok fine. I just cancelled all the add on services that I could as I realized at my own fault for not reading sense they knew I was in a hurry to get to work the price of the vehicle was raised 2k from what I was originally quoted. So taken advantage of regarding the fact I had to get back to Tucson for work. Other than Bri? This was not a good experience and a typical dealer experience as usual. Let me know Bri if you sell cars elsewhere and I will send people to you.

Two big transactions in three weeks, they are great to deal with highest recommendation

Took Prius in for oil change. Eddie told me it needed front brakes, brake line flush (duh, don’t you do that anyway when replacing brakes?), flush transmission, remove nail from tire. Picked car up and Bill was $1,007.00 labor charge was nearly $700!!!!???? WTF????!!!!!!!!!!!!!!!!! 😡😡😡

Took Prius in for oil change. Eddie told me it needed front brakes, brake line flush (duh, don?t you do that anyway when replacing brakes?), flush transmission, remove nail from tire. Picked car up and Bill was $1,007.00 labor charge was nearly $700!!!!???? xxx????!!!!!!!!!!!!!!!!! ???

Terrible buying experience and a sub par first service. Very disappointed.

I had recent regular maintenance completed. Scheduling was fast and efficient. Appointment was completed when promised.

Location to my home of Casa Grande, the Costco connection and internet pricing.

Until I met Amy Riggs, internet sales manager, I hated the whole process of car buying. Amy made it easy, efficient, and dare I say FUN?!. I got my dream 4Runner at the best price. I did extensive research and no other dealer was able to come close to the deal she got me. She was also the most knowledgeable of all the salesmen I spoke with. She was a true gem to work with. Her manager, Mike Farrell, was also very professional and pleasant.

No problems. My service manager was very helpful. The facilities are great.

Had running boards installed on my Tacoma. My service advisor Toon got me out of there in record time . Always great service and best car wash in town.

Tacoma ready when promised, no issues with staff

Went to get a recall completed and got none no paper work Toyota contacted us saying that the work was not completed left my foster daughter in harms way not happy with this org- will never buy a car much less send my family members to this location I tried contacting and got return emails ( bounced) They ask for reviews in an email i responded that they work was not done and got a return saying to contact dealer... don't have time to chase companies that do not do the work Copy of email sent to AutoNAtion tempe We are not sure that you did what we asked. Toyota sent us a letter saying that the recall has not been completed. What exactly did you do with our car if you did not do the recall work? WE have not documents saying you did the work thus we are not happy with your service Thus a future 1 star rating in all categories Review us on Google Review us on Facebook Review us on Cars.com VIN JTKKT604865020314 good bye Like

I purchased two cars from them in the last two years. This alone should speak for itself. Great purchase experience. Excellent service, I drive 400 miles round trip just to have my car serviced. Clean, comfortable facilities.

Went to get a recall completed and got none no paper work Toyota contacted us saying that the work was not completed left my foster daughter in harms way not happy with this org- will never buy a car much less send my family members to this location I tried contacting and got return emails ( bounced) They ask for reviews in an email i responded that they work was not done and got a return saying to contact dealer... don't have time to chase companies that do not do the work Copy of email sent to AutoNAtion tempe We are not sure that you did what we asked. Toyota sent us a letter saying that the recall has not been completed. What exactly did you do with our car if you did not do the recall work? WE have not documents saying you did the work thus we are not happy with your service Thus a future 1 star rating in all categories Review us on Google Review us on Facebook Review us on Cars.com VIN JTKKT604865020314 good bye Like

Eddie Alameda always provides the best customer service! 👍

Eddie Alameda is the greatest!!! He explains everything to the single detail every time I go there

professional, friendly service advisors.

Excellent, fast service, and completed on time. Not always at other service departments! Very pleased I found them.

Great experience buying my new 2020 Highlander. Derrick, Wade and Lyle helped me out through the process.

Eddie Alameda is the best, always amazing customer service.

Great experience! We bought a certified toyota from Cesar Meraz. The car was not done going through certification and yet he still allowed us to view it and put deposit down. He walked us through every phase and was a pleasure to work with. He showed me every feature in my new car and even synced my phone. I would never hesitate buying from Auto Nation Toyota again.

I had a great experience at AutoNation! Cesar Merez was an amazing salesman. Not once did he pressure me into buying a vehicle I did not want. Thank you very much Cesar, I am very happy with my new Toyota Corolla! ⭐⭐⭐⭐⭐

the service staff was very professional and the extended warranty on my car covered all the repairs and saved me over $300 today! thank you so much AutoNation!

Good learning experience in that once you drive the car off the lot and sign on the dotted line...?...good luck! On the positive side, I'm all for Toyota quality and the salesperson was very friendly. However, the service team and whoever preps the Toyota Certified cars and provides any service after the purchase clearly has more important things to do. TPMS sensor never resolved (aka, no one could check the tire pressure and fill up before driving car off lot), missing mats and plastic cover on front bumper (both resolved with showing up on lot so not a major deal other than not getting timely call back). Minor crack in windshield never got scheduled and still waiting for a call back...?...From the buying process, everything was good except for getting called out why we wouldn't buy gap insurance!! Overall, great case study in teaching my daughter how the car buying experience can go and that you need to look out for yourself because they definitely are not. Trust is the core of buying a car and finding a place for future service. Once that is gone or in question, it's tough to win that back.

We went in not expecting to buy a car We told Caesar our salesman that we were Camary type of people. There was a Camary that had just come in and was not even on the web site or detailed. Caesar was more like a friend than he was a salesman. He even met us at the dealership delaying his son’s birthday party. Although we would not want him to do that it shows what commitment he has to his customers and to Toyota Auto Nation Tempe and their reputation.

I have purchased several vehicles from this dealership including special ordering our Tacoma and purchased every warranty offered since I had my truck lifted and larger rims and tires put on by the dealership. I have been going to this dealership for years for my service appointments because even though I have a Toyota dealership in Mesa I could use, I am loyal to the companies that treat me right so I drive double the distance to go to this location. Recently my 2 year old truck told me it was time to service so being that I am a busy working mom I sent my 19 year old son in to have service done and notify them that there was a nail in the tire (mind you I purchased the full tire package), I received a call from our service adviser Toon stating he tried to call my son but he didnt answer (yes ok,,hes 19 I am not surprised), but right away Toon began to become rude even making comments like "you should maybe tell your son to answer his phone" and "obviously your son didnt listen to what I told him" and so on. I ignored the comments and he told me he found the nail in my tire and luckily it was repairable and would cost me $30, I began to tell him "no, I have a tire warranty package", but before I could get past the words "No I have a..." He interrupted me and said "ok I will just make sure its filled up" and I again tried to explain to him about my warranty and then he got even more irritated and said "I will go ahead and take care of it for you" and I proceeded to tell him he was making it seem as if he was doing me a favor, but I paid for that warranty and he continued to talk over me and get even more rude. So I asked him if I could just be transferred to his supervisor and explained to him that I felt he has been fairly rude for no reason since the minute he called me, he then proceeded to state his 2 supervisors names and then immediately hang up on me. It was a nightmare. I have never been treated so horribly and I am extremely disappointed. I then had to call the dealership over a dozen times to get in contact with a supervisor because as this is all happening my son is just walking around Priest drive trying to kill time. Toon continued to tell me my oil changes were 6 months or 10k miles and when I asked him when my last oil change was he said May 19'..so I did the 3rd grade math and said "ok,,its been 6 month" then he proceeded to tell me "obviously you are not listening, it has not been a year" So which is it? 6 months 10K miles or 1 year 10K miles? So frustrating. Needless to say I will be taking my 2017 Tacoma, 2018 Corolla and 2019 Tundra, we just purchased last week at Power Toyota, all to Power Toyota for all of our maintenance needs.

Worst experience ever! Sales rep texted me a bunch of lies that I was just able to find out when I was signing the paper work, I was able to make it sure that the manager was notified about all the bs, but is looks like he didn’t care about it because he don’t even show up to apologize or do something to compensate. 0 starts for sure.

This shady place sold me a certified used car that was never certified and was in an undisclosed accident. The things they did after that to cover it up would make your skin crawl. They are corrupt from the top down

If you intend to do business at Toyota Tempe, ask for Justin Barnes. He made my buying experience very pleasant as with as with the rest of the staff. It was my 2nd purchase in 3yrs. Will do business in future.

while waiting for car the water frighted was not stocked the people should not call us topics the car up till it has gone thru the wash.

Salesman was excellent. I appreciate that he handled the sale. I was not hammered by a sales manger. Process was very comfortable. The finance guy was equally easy to deal with. He offered us options that we declined and was not pressured into buying them. I would have no problem buying another car thru the salesman.

Drove the 2 hrs to this dealership for my 10000 maintenance. I had a minor issue with the trunk cover collapsing and they took it out and reinstalled it to tighten it up. Car was ready to go in less time than quoted. I keep coming back for the quality of the service I have received since buying the car here last March. Big shoutout to Chris K for making sure everything was addressed in a professional and friendly manner! Love this dealership!

Rudy, Larry, and Daniel were some of the nicest and professional individuals I had the pleasure of working with. Walked in as a first time buyer with apprehension and plenty of questions and I left with clear understanding of the entire process and piece of mind with a certified 18 Toyota Yaris iA. Thank you to the great team at Autonation Toyota

Great service and got me the best deal I could find

Friendly staff and great customer service!

Rodney was easy to negotiate with and offered me a sweet deal. Sarah Brink is great at her job and made me feel comfortable and Took good care of me throughout the buying process. Joseph Lupien put up indecisiveness and was patient.

Excellent service, Latifah and Kyle is very helpful.

Bought a warranty when we purchase the car warranty we were told would cover brakes all the lights battery alignment wipers the brakes in back were not replaced and lights were also not replace we were told regardless if it needed they would be replace when we bought the warranty

Brought my 2010 Prius in for a noise coming from the rear tire area, Zachary Conlin the SA said it was the wheel bearing & the front was also bad $2275 with alignment, he stated the brakes were bad & needed immediate attention, he said the repairs cost more than the car is worth, they brought a salesman over , he showed me his used inventory & I told him I couldn’t afford it now, then they brought in a closer , he said let’s go out to the lot & find you a car, I left. Got another estimate only rear bearing was bad $361 with alignment & the brakes are good with plenty of life left on the pads. This Dealership is very dishonest in there service department.

We have been a Toyota family since I can remember, starting from big two Toyota since we lived in Gilbert, now we have made our new Toyota home at AutoNation, and since two years with them I have never had any issues, just recently we bought a new 2019 XLE Highlander , salespeople Wade what an awesome guy he handled our new purchase 100% perfectly, this highlander was for my wife , she got her color she like and upgrade s . At a price we felt comfortable, Thank you wade , now for our services on our Camry grade services thank you Randy Scott, I’ll look forward to bringing in all my Toyota vehicles back for services, Can close this review to thank Santiago financial services. My wife loves her new Highlander , happy wife happy life , Joseph

We purchased a car here two years ago and the initial purchase went well. During the paperwork phase we took the bait on the 10 year extended warranty and maintenance package. At the one year mark we were recommended to replace the air filter and I asked why this was not covered under the maintenance plan and they explained that the maintenance package does not take effect until 2 years after purchasing. Now at the 2 year mark they now say air filters can only be covered at manufacturers minimum intervals. In this case, air filters won’t be covered until 30k miles. I have NEVER heard of an air filter lasting 30k miles and I do not drive on any dirt roads. This maintenance plan sold at the time of purchase was a complete waste of money and the exclusions were not made clear at that time. I have now had my vehicle serviced here four times for the semiannual service. Each time I have made an appointment and when I get there they are always overbooked and “under staffed”. Even when they are just inspecting the vehicle and roaring tires (not changing the oil) they quote 2 hours and in reality it will usually take 3 hours but the worst part is that the last 45 minutes usually consists of trying to get the car brought up from the detailing/wash team after the service department is done. Yesterday it took 3 people to find it because they failed to bring it up when they were done but instead parked it in the back lot somewhere and didn’t tell anyone. This department needs to honor its appointments over drive ups and not book more appointments then they can handle. They need to improve their process of transferring the vehicle from service to detailing and back to the customer.

Great service. Fast and friendly Bought my truck here and would definitely buy here again

Great experience, not stressful at all. They provide a pressure free buying experience.

I work here and this place makes you feel like family! The people make you feel wanted and the atmosphere is full of good vibes

Rodney Gilbert was the Bee’s Knee’s!!

Excellent dealer, friendly staff, I will recommend this dealer to my friend

I’ve never had an experience like this when buying a vehicle. Eli the salesman wasn’t pushy AT ALL, no pressure even the slightest bit. He made me feel comfortable and that he truly cared that I enjoyed the experience. He went above and beyond to work with me and had the vehicles of interest pulled up front and waiting when I got there. The finance employee that took care of me was Phil, this guy is insanely good at his job. The original agreement and payments were okay, but I wasn’t thrilled. He said to give him 15 minutes and he would take care of it and man did he. He got me an excellent finance company, a reduced interest rate, and the best deal I’ve had on a vehicle yet. I seriously cannot say enough about the guys here at AutoNation Toyota Tempe. My mind is blown and you made my Christmas. I’m so happy I reached out!

I?ve never had an experience like this when buying a vehicle. Eli the salesman wasn?t pushy AT ALL, no pressure even the slightest bit. He made me feel comfortable and that he truly cared that I enjoyed the experience. He went above and beyond to work with me and had the vehicles of interest pulled up front and waiting when I got there. The finance employee that took care of me was Phil, this guy is insanely good at his job. The original agreement and payments were okay, but I wasn?t thrilled. He said to give him 15 minutes and he would take care of it and man did he. He got me an excellent finance company, a reduced interest rate, and the best deal I?ve had on a vehicle yet. I seriously cannot say enough about the guys here at AutoNation Toyota Tempe. My mind is blown and you made my Christmas. I?m so happy I reached out!

Fast friendly service in a pleasant waiting room with coffee and snacks

Three strikes, you?re out. Service is horrible and has been each and every time I?ve been there. Finding another dealership to perform my service from now on.

I was in for an oil change. It was quick and efficient. My service advisor Mr. Garza went over the inspection and helped me prioritize some maintenance that needs to be done.🤩

We purchased a Sienna a few months ago, and recently took the van back for service in preparation of our road trip. As long as things take - they are a very busy location - we remain impressed by their responsiveness and attentiveness. Well done.

Zach C was great. Very thorough and easy to understand.

Great place to get your car serviced. The dealership is clean and offers a variety of coffee/pastries while you wait. The service was great, they explained what they were doing and they were not trying to hassle me to get extra purchases. They also washed my car at the end. My only caveat was that the service time took a bit longer than the estimated time, but it wasnt too much longer, and I'd rather they get it done right than rush to meet some made up deadline.

Always an amazing experience from sales to service. Have visited this location multiple times.

I had a great experience here! They were so helpful and took their time to actually go over everything with me, making the process very smooth. Will definitely be back!

Great customer service by Latifah Bernard. Enjoyed the experience.

They were very professional when I purchased my 2019 Camry, they made the process quick and easy. Servicing also goes quickly and smooth. Overall great staff! 5 Stars

Had an overall great experience! Their team showed amazing costumer service and the process was very easy going. Definitely recommend stopping by there

Great dealership and I never feel pressured into buying. I will recommend them every time. Happy Holidays.

Salesmen were great and fair love my new Honda CR-V

Estube en el dealer no pude comprar pero me fui bastante contento, isaac fue bastante humilde y si nos queria ayudar le agradezco todo lo que hizo por mi. Si pudiera comprar en un futuro volveria de nuevo a ese mismo dealer, excelente store

I bought a car and the service was amazing. The young lady named Emmily was amazing. She was very helpful and very accommodating. She was very positive while it was very busy inside. The finance department was also very helpful. Wish all sales personnel were like her. I will definite refer others to this place for a car

Great customer service ! Sales person Gabe was very polite and professional.

Had an amazing experience and also they have good customer services ..

Went in to take a look at a few options. Not currently in the Market but i will be soon. I was helped by Isaac and was very pleased with all the info he gave me on all the vehicles and how he didn’t force me to buy and understood my situation. I highly recommend Isaac to anyone and i will be back soon to buy a car from him !

After having a great experience buying my new 2019 Highlander we went back for our first service appointment. We had some specific requests that were brought up to our advisor Sam. There was no question about what we asked, he confirmed what we were wanting and then followed through with all of them. It was quick, friendly and thorough. I look forward to my future experience with Toyota.

I absolutely love the Tundra I bought.. great vehicle and the staff there is incredible!

Great place to work! Very Honest people

Went in for free recall notice for Sequioa and they "found" $3000 worth of service they wanted to do. Didnt do it there, of course.

TEMPE TOYOTA provides excellent customer service and quality repairs within a very pleasant environment.

Rich Taylor is always professional and friendly. He explained what needs to be done and the cost involved for my Rav4.

Sales (9/16): Friendly, timely and willing to get all the answers. My wife and I appreciate the experience and help without be pushed or "sold". Service (12/19): Friendly, just like the sales team and experience. My service rep, Gary, goes above and beyond. Gave me confidence that everything was going to work out and be taken care of and it was. Thank you!

A 40,000 mile check up with fuel injection cleaning. When I pulled up there was a long line ahead of me in the service drive. Surprising it only took one minute for a service person to greet me. I told them I had an appointment. Within another minute my service advisor showed up and we reviewed my service request. Since I was having additional service performed at my request, my advisor said they would throw in an interior sanitation cleaning. The service here is always truly exceptional. Thee best I have ever had, and I am 75.....

Great service. Called when ready. Ready at time promised.

Rich Taylor is very knowledgeable, friendly and get the work done in timely manner. I'm very happy with their quality work.

Great service! Professional, courteous, educates the customer, speedy, responsive, engaging, diligent, highly recommended, follow through on every query, element.

I do not recommend going here unless you are looking to get played with the prices of vehicles I first went into Tempe automation Toyota looking for a Lexus IS 200T I spoke with Ashley as she ran my credit report she comes back with a manager I forgot his name but they started to inform me it would be almost $700 a month for this car I’m sorry but that much for a USED 2016 Lexus ? How is that even possible ? So then they try to offer me a corolla which I refused because I don’t like the way corolla’s look so I asked to look at a Camry so they brought me a 2019 Camry Le that I test drove and I liked it so going through with the finance advisor Nicole she rushed through all the paper work then asked me if I had any questions None that I can’t think of since you rushed through everything so once everything was finalized after about 6 hours being there I was given the keys to my new car the next day I did some more research and realized I could have gotten a Camry SE that has more driver safety features like blind spot monitoring which I WANTED for the same price I’m paying now for my LE Very Disappointed that they made me think the LE was the only car off the lot I could afford never will I think about buying another car from here now I’m stuck with the LE thanks Toyota

They had the exact car I was looking for in stock and I didn't have to spend the day haggling to get a good price.

Sam was great answered my questions and did all he could to resolve my issues.

They had the exact car I was looking for in stock and I didn't have to spend the day haggling to get a good price.

Excellent. Chris Montalbano was TRULY EXCEPTIONAL in all respects. I will be back

Salesman great. Paying process sucked. Corporation questioned my check written on our Trust. Required proof that I was a trustee despite the check clearing. I asked why the proof since the check had cleared, was told the controller required proof. Ridiculous. I hope none of my trust information is made available because I will know where it came from.

Tuan To has amazing customer service and very knowledgeable. I trust him and he always explains what was done on my car.

'17 Tacoma SR5 4x4 10,400 miles. Noise in front suspension since new. Other dealers could not repair. Rich in service asked suspension tech Michael to check. Problem was found and repaired under warranty. After almost three years, I didn't know how nice this truck could be, handling, braking, and ride are great. If you want it fixed, this is the dealer to go to, period!

Everyone except the shuttle driver was excellent in all respects.

Was left waiting in the waiting rolm even though the car was done. Went in for a warranty repair... felt upsold by the technician.

The service was supposed to be paid through my insurance claim. In other words, the service is directly billable to the insurance. However, the dealershop's insincere follow-up brought me as a customer the annoying inconvenience of servicing. Here service mind set is to "show me money upfront" like clumsy mom and pop stores at ghetto. Funny thing is that the service staffs at this dealershop expressed irritation before the discouraged customer on the contrary. Instead, they should have felt the customers sorry for insufficient customer service. Customers complaints will never be escalated to this dealershop management for better service. If you willingly waste more time to deal with your issues, email General Manager, Neil Underwood at underwoodn@autonation.com

Very dishonest manager kept saying he would work with us but kept coming back with lease payments that were outrageously high. Told my spouse he was being hostile if he questioned the numbers. Disgusted and would never ever go back.. Do not go to this car dealership they are DISHONEST and CONDESCENDING.

I needed some important repairs on my Prius and Chris Keena got it done as planned, on time and within my budget.

I'm very happy with the service we receive when we bring any of our vehicle's for service, we're treated with respect . And I like that I'm able to have Eddie or Randy assist us when needed. Thank you.

Worse service I've ever had with any mechanic or dealership. Was given 8 different dates of when my vehicle would be ready, their customer service reps don't help when calling in (only transfer you over to an advisor/who never answers), asked to speak with a manager (never got one), was told that they would take 100s off of my balance I'm assuming for the run around and not doing an original job right (didn't get that). HIGHLY RECOMMEND finding somewhere else and have no intent of ever going back here.

Very helpful. Great warranty, same day service .

The first time I was there I was there almost 4 hours. They checked My credit numerous times it caused my score to drop 40 points I was really pissed! Especially when I came in already preapproved by capital one.

Purchased a car from out of state--selected it online and then traveled to purchase. Initial experience was great--Saleswoman was really responsive, sent a ton of photos and even a video! When I arrived to purchase, she was out but hadn't handed info off to anyone else (full disclaimer I didn't set an appointment but had mentioned what day I would arrive). They spent more than 30 minutes looking for the keys while I waited. Vehicle was great--exactly as promised. Sale was fairly quick. However, I noticed a couple chips (small stars) in the windshield the next day and reached out to salesperson to see if they should have been fixed. He promised to get it take care of and I have never heard form him since. This was an easy sale to nail at five stars, and they got the big things right. However, failing at small easy things makes me feel frustrated as a customer an is disappointing.

Painless purchase, easiest car buy we ever made! No high pressure sales tactics and friendly sales staff.

Randy Scott fantastic personable very knowledgeable Service advisor Been going for years to himwith both of our Prides Never let us down BRandy is an Allstar

Very dishonest company run use any other company

Customer service is very good. Advisor and Service manager went out of their way to help resolve my car's issue. Job was done quickly, shuttle service provided, and everyone at the site was courteous and friendly. Very disappointed that my Prius C had to have the hybrid battery replaced only 4,000 past the end of warranty coverage. Extremely expensive, but Brandon was able to get a goodwill discount from Toyota, so that helped ease the pain somewhat. I plan to keep my car another 5 years, and given this battery problem, I have serious doubts about buying another Toyota, but until then I plan to use AutoNation Toyota for service.

I was very satisfied with Michelle. Great job 👍

I would like to acknowledge Michelle Alarie who is my advisor in the service department. She is very courteous prompt and professional. I have been communicating with her in the past few years regarding issues on the Toyota which all have been fixed through her. Just recently my key fob stop working and she looked into the matter and got everything squared away for me and for me that?s huge. I would recommend people to Tempe Toyota AutoNation just because of Michelle. I would like to see her get acknowledged in some way since she proved to me yesterday that she multitask many vehicles during my service time frame. Thank you Michelle and look forward to doing business at your branch in the future just because of you.

Rating one star is too much for this place of business. I bought my car, was lied to by salesman and surprise surprise was stranded on the side of the road in the middle of no where after repeatedly trying to inform them something was not right with the vehicle. After they make their money by selling you a car, it is almost impossible to reach anyone. It is almost as if you are non existent now and they have no use for you anymore. I would not recommend this dealership to ANYBODY.

Was serviced immediately upon arrival. Service person was Toan. He explained needed repairs with suggestions.

The service was exceptional, but most importantly, they gave me a deal that I was not expecting. Needless to say, I got a good check!

THE SERVICE IS SUPPER!!!!!! EDDIE ALAMEDA IS THE BEST SERVICE ADVISOR I HAVE EXPERIENCED IN YEARS. HE IS THE BEST OF THE MANY DEALERSHIPS IN THE VALLEY.

We purchased our new Rav 4 at AutoNation of Tempe. I was extremely pleased with the service and attention we received. We worked with Sarah at the dealership. She made the process fast and easy. I highly recommend her to anyone considering buying a vehicle here. I will definitely be back to purchase future vehicles.

My service advisor, Guy Larsen, was awesome! Very professional and personable! The rest of the staff was friendly and the service was fast! I definitely recommend this dealership for all your auto service needs!

Ashley is great! She is thoughtful, attentive and responsive to our questions and concerns. This time round buying a car was a positive experience.

professional courteous Eddy was the best

They were very courteous and got me out of there very quickly

Chris Keenan is the best service guy to go to! Recommend him to everyone! Love Toyota!

Taun is an affable and knowledgeable service provider. The BEST I?ve experienced in 78 years.

The service and sales department at Autonation Toyota Tempe are top notch. I strongly recommend.

Clear communications, quick service and friendly respectful employees...

Friendly and fast service was provided for my car.

Prompt service and friendly knowledgeable staff. Great facilities and amenities in the waiting areas

Best part of the whole service was Michelle did a great job communicating with me with the service process

It took almost 2 hours with an appointment previously made...it was for an oil change and tire rotation only. I will not be going back. Maybe had they told me while setting up the appointment that it was going to take that long, I would have opted for a shuttle home.

I felt their low ball offer for my trade was a bit crazy. I was told there were 9 other Toyota dealerships in the valley and from a business standpoint they would rather not do business with me. So I used their advice, here I am, I went somewhere else and got a way better trade offer, interest rate, and truck.

Always received excellent care, all employees are friendly and professional. Best Toyota dealership!

Eli was amazing! I knew what I wanted and was able to complete the majority of the process online via email and through text. He was attentive and everything was smooth when I went to go complete the paperwork and pick up my car!

Love my new car! It handles beautifully, smooth ride.

Camille was great! She did so much legwork before we even arrived. We have purchased a LOT of vehicles but this was by far one of the best experiences. Daniel in finance was great and so was Jean in scheduling our add ones!

Consistent great customer service and honesty.

I live in New Mexico and was shopping for a late model used Tundra. I found the truck I really wanted at Auto Nation Tempe. I dealt with Corwin. I had a few questions and had requested the car fax report and the 128 point inspection. I got the Car Fax it looked relatively clean, never got notes from the inspection. I was assured it was in excellent condition. I had been sent a photo one tire indicating the tread was good. (What I didn't know is the other three tires were very worn and needed replacement.) I reserved the truck and went to the bank and secured a loan. As I was working, I flew a friend to Tempe to pick up the truck. He returned and I got my first look at the truck. In the paperwork they indicated there had been an "Enviro Haz" clean up on the truck requiring the interior be cleaned with Clorox. I called the dealership and inquired what condition would have required this type of work ordered? I got no answers instead they said they would "look into it". As I looked at the owners manual I found mail (financial info and and opened bench warrant) from the former owner. Putting 2 and 2 together I worry that the former owner was using the truck to run drugs (?) between Arizona and New Mexico. As I only got one set of keys I wondered if it had been repossessed or purchased a police auction? I was assured it was not. This was not indicated on the Car Fax report. Upon closer inspection of the truck they had replaced the passenger side mirror and antenna. The after-market step on the passenger side had been damaged and had red paint on it. the drivers side had extensive paint work done as well. it seems as if the entire side had been painted. They were "sag" marks in the paint and overspray. The Passenger side front fender had an area that had been painted over what looks like badly finished bondo. As this had not been disclosed prior to my purchase. I was deeply disappointed and angered. I related this laundry list to Corwin. I got a call back from Dan Fazio, saying that they would "check into it". He did copy the manager of the dealership Dustin Kereluk. He had told me Dustin would get information on the truck as they had purchased it from another dealership. Nearly two weeks have elapsed an I have yet to hear from anyone. I have called Dan and he told me it was his day off. Just yesterday I took the truck to the carwash (brushless) and a giant chip of paint came off the front. I sent a note asking AGAIN for a response and asking what the dealership is willing to do to? (crickets).............................. At this time feel as I have no recourse, I am filing complaint with Auto Nation, CEO Cheryl Miller, and filing complaint with the Consumer Fraud Act, at the office of Arizona Attorney General, Mark Brnovich. Unfortunately Arizona has very relaxed laws and little or no protections for consumers. Wish me luck as I now own a truck worth well less than I paid for it. PRAYING A MIRACLE HAPPENS AND AUTO NATION CHOOSES TO DO THE RIGHT THING!!!

Amy was WONDERFUL! She went above and beyond to get me in the car I wanted. AND I have had so many BAD experiences with "car salespersons" that Amy was a breath of fresh air. If you are in need of a new car - call Amy - she's the best - indeed.

Nice facility, good atmosphere, great customer service.

Corwyn was one of the best sales coordinators that I have had. No pressure and every request responded to. Highly recommend this car dealer.

Other than salesman Ricky. This place is a FN joke.

Great experience. I didn't have an appointment and they worked me in.

Toyota Corolla 2017 (My car is still making sounds when driving) You advised me nothing was wrong but a day after it is now making sounds. Then you charged me even though my serpentine belt was under warranty and sent the belt back to get a refund back to your company. Thanks a lot real great service. I was told it would not cost anything then ends up costing me money. And now I have the same problem I advised you about but you told me you didn't find anything wrong! Well it's making a noises. Invoice 594742

My salesperson, Rodney, was professional, thorough, fun to work with, and very knowledgeable about the Prius automobile. He went over every new function of the car with me - this is my 5th Prius! I highly recommend AutoNation.

Always receive good service here and I would recommend them to everyone

my salesperson Brian F was great! super patient and went the extra mile to find the best fit for me. I highly recommend getting your next vehicle here!

Buen servicio, amables ! .

Always a pleasant experience getting my maintenance done here.

I will NEVER buy from AutoNation again. I bought a new car on August 31st. I added tint and remote start and was told that I would get a call that week to schedule the install. Waited until Sept 11th to contact the sales guy because I had YET to hear from anyone. I finally got a call that afternoon from Jean. I scheduled it for Tues, Sept 17th at 7am. I just received an email today saying that I missed my appointment scheduled for Sept 16th at 7:40am. So...we'll see if I actually get service tomorrow. Also, I told the finance guy that I was going to keep my plate from the car I traded in...this weekend, I received a whole new plate in the mail. So...not only did they not listen, but now I have to go to the DMV to turn in my other plate to get the credit for the registration of the car I traded in. I will NEVER go back here...after I FINALLY get the things installed which I paid for on Aug 31st. Worst experience ever.

Kyle and Joseph made this the easiest time i've EVER purchased a vehicle. Their customer service was AWESOME!!!!If I ever need another vehicle I hope they are still around!!!!Thanks again for the superb customer service. GIVE THEM A RAISE!!!!

I had good an amazing experience they are so professional with me

Service department damaged the front of my car and didn’t even say anything. They were expecting me to just get in and leave in the hopes I wouldn’t notice. Service advisor went to find the service manager, but apparently he didn’t have time to talk to a customer who’s car was just damaged and was told that he would call me. Unbelievable!! Mistakes and accidents happen, but have the decency to admit it and be honest with the customer, not just hope they won’t notice. Sales experience was poor when I bought the vehicle. I must be a glutton for punishment to keep going back there.

I live in Tucson, and found the car I wanted to purchase at Autonation Toyota in Tempe. It turns out that the original buyer of the vehicle backed out. Wade called me to let me know and we were able to negotiate the price over the phone. Wade held the vehicle for me for the next week until I was able to get to Tempe to complete the purchase and they made it very easy. I am very happy with the vehicle and with the service. I recommend AutoNation Toyota to anyone seeking to purchase a Toyota.

DO NOT BUY FROM THIS DEALERSHIP! Brace yourself this is going to be a long one. Purchased a used vehicle from them and got the extended warranty. It was added on at the last minute and I was under the impression it was part of the deal (because of their "transparent pricing" I did not read the fine print) but ended up costing me 3 grand. Do not purchase the warranty because it does not cover anything. I have had the vehicle less than a year, done one oil change, and have put 2 thousand into the vehicle in repairs of my own money. I tried taking it to the dealership to have them work on it and make it right, but once they make a sale they could not care less about you. Even asking to speak with management, they say they will call you back but never do. When I purchased the vehicle they had it for 2 months doing repairs, and they currently have had it sent to another dealership for another 2 months. Long story short, this dealership is unprofessional and does not care about their customers. I hope that this will save at least one person from having a horrible experience. Signed a US Navy Veteran.

Rich has helped me and my family for years. He has also been personable, and trustworthy. I appreciate all the work he's done in helping us maintain our vehicles. based on this I will remain a customer for the Dealership.

Latifa was so easy to work with!! She did a great job at answering all of our questions. A great shopping experience!!

I've been here about 7 times for a Corolla that's a few years old, for all the regular maintenance between 0 to 40k miles. They have a nice waiting room, free bagels or donuts and coffee or tea, with Wifi. I had an issue with a service agent not responding to multiple voice messages and emails sent regarding obtaining a quote for fixing my sound system. This review was originally 3 stars for that reason, however Gene and Brennan were very kind and quick to respond to ensure this issue was taken care of. Gene went above and beyond to get the answer for me as well on how much it would cost to repair a door knob. Went from 3 to 5 stars based off the obvious concern for my satisfaction and resolving whatever issues I'd had with the service.

They were great! They greeted me at arrival, got right on my recall appt & then came & found me when it was completed. They even washed my very dirty Prius for me!

We experienced pretty hostile treatment. We had own financing. They had no idea how to handle that I started pulling our credit. Then we paid for Veteran plates, they took our money, but did not deliver the plates. Cheaters of the highest level!

Always have a good experience here; everyone is polite and explains what to expect. During the time the car is in the shop, I always wait in the waiting area, where they have a good selection of bagels/doughnuts and coffee. When the car is returned, they go over what was done, what was found with the options to add more items. Never any pressure - just a relaxed morning and a clean car, ready to run another 5000 miles! Thank you!

I need to vent! I am so frustrated and upset with Autonation Toyota!!! We bought our 2014 Challenger there a couple years ago, but traded it in for our 2018 Journey in March at another dealership (not Autonation) after we had issues with the car and the service department said the problems weren't covered (we had been told when we bought the warranty that it would cover EVERYTHiNG)! In late April, we submitted all the paperwork to get a refund for the gap insurance and warranty, which was added into our payments for the loan and was paid off after the trade in. It is now September and we haven't gotten the refund. The finance manager, Charles, told us 6-8 weeks. When we didn't get it, I called him and he said that it had been delayed and would be another 7 - 10 days. We still never got it! So I called again and found out the finance manager was no longer there, so I spoke with the new finance manager, Nick, who apologized and said he would get it straightened out. Well, numerous calls to him and one of the business managers and more excuses, and still no refund!!!! I talked to him on Friday and he said that he was talking to someone in corporate to get it taken care of (I even have the text messages from him). No call back, no response to my text and no call back after I left yet another message!!! I am past upset now and very angry!!! It's been over 4 months now!!! I will never recommend Autonation Toyota Tempe to anyone!

We bought a 2020 Corolla XSE over Labor Day weekend through the Costco buying program. We were very happy with both our contact, Manny de la Trinidad, and the vehicle buying process. We are very happy with Costco pricing and our purchase experience.

I've called them for two weeks. Numerous e-mails. Purchased a certified used Toyota on 6/30/19, maintenance soon then maintenance now light on. SERIOUSLY? Do you not care what is shared on social media, and try to rectify the situation??? Please - someone - anyone 1. Return phone calls and e-mails. 2. Follow up with questions regarding a service/maintenance contract purchased (E-mails and voicemails since last week) 3. If you promise something, then do it. Still waiting for $20 gas card promised from a purchase on 6/30/19. Thanks AutoNation Toyota Tempe, I now regret trusting you with my purchase.

The check up was completed in a timely manner and I was given a report on the condition of my car?it was an A of course because it?s a Toyota!!!

After a long day of looking for a 4Runner around the entire valley we stopped at this dealership to look at the last one on our list. We ended up buying that one from AutoNation Toyota Tempe not only because it was the best one but also because the experience and price were the best. Our salesperson, Latifah, was outstanding. She was very informed about the vehicle and the different trim levels. She, along with Fabio, made the purchase process great. Phillip was awesome as well when we did the financing/warranty part which I think everyone dreads. We will definitely be back when it?s time for another vehicle.

1. Return phone calls and e-mails. 2. Follow up with questions regarding a service/maintenance contract purchased (E-mails and voicemails since last week) 3. If you promise something, then do it. Still waiting for $20 gas card promised from a purchase on 6/20/19. Thanks AutoNation Toyota Tempe, I now regret trusting you with my purchase.

Went in to dealer at appointment time and had full service oil change and was completed in less one hour

I feel everyone is honest and you can rely on their advice. Randy Scott is the best been dealing with him for years and such a nice young man.

The entire staff tackled a difficult life problem on my part and helped us get the rav 4we wanted with the terms being to our liking Ernie was great the facilities are amazing and would highly recommend Tempe toyota to every one purchasing a new or used vehicle

It was time to buy a new vehicle and I visited four Arizona Toyota authorized dealers. Two of my most recent vehicle purchases were new Toyota’s from the same Toyota dealership. Naturally since both buying experiences were positive one of the dealerships I visited was the one I bought the two previous vehicles from. Huge disappointment. Toyota has changed dramatically in a short period of time. Not just the one I bought vehicles from earlier but all four. The probability that all four dealerships gave the same impression to a prospective buyer is likely not coincidence. More likely the prevailing Toyota culture. If you have a trade in. Do not discuss the appraisal of the trade until you receive your set of keys back. Beware of the keys becoming “lost”. If this happens get the keys and leave immediately. Research incentives, coupons etc on line and print them out before going to the dealership. Get an in writing quote on the vehicle you are interested in before you go. If you can close the deal and the only time you go to the dealership is to pick up the vehicle even better. Don’t expect to get an advertised sales incentive if you don’t ask for it. Do not be surprised if you get the ‘take it or leave it attitude’ something like we have a superior product and we can get more for it so if you don’t want it see you later reception. It is the mind set of the brand and product recognition sells the car, we don’t have to do anything but take your money that is so telling and so different from the past. And the big one, if they won’t talk to you about inventory or pricing without you coming to see them at the dealership you can bet you won’t remember the dealer visit favorably. I left and bought another brand. I refuse to be taken for granted especially on a straight cash deal. Now then, imagine what the service department attitude is like? As the saying goes, “Nothing rots from the bottom up, always from the top down,” and going 4 for 4 indicates that this is the NEW TOYOTA that everyone will soon be talking about.

If you're headed to this facility, work with Ramon Sinohui and Rudy Curtis, hands down. My experience was quick and to the point without hassle. Rudy runs this team in a clean, professional, courteous, and customer-focused manner. Ramon takes to listen to the customer, understand their vehicle goals, and provides answers to questions the customer forgot to ask. In my personal experience, these two went far above and beyond a typical sales experience and were the primary reason I purchased the new vehicle from the lot.

worse place to ever get a car or truck from I dont Recommend this dealership to no one I had issues with my truck the night I got it no head lights and I had to stop and get gas when I went to leave the gas station I had no power they have had my truck twice told me it was a bad battery they replaced it and still haveing the same issue now I got told I wores my stero system up wrong cause my gauges stero and ac shut off and flicker I went back the 3rd time and they told me there done with my truck and wont do any thing else to it and said it's my fault for being a used truck dont deal with Fabbo if you do go there worst time ever now I'm left to try and figure it out on my own and on top of it there the only dealership with auto nation that will now give out the gms email any other gm at the auto nations have emailed me back trying to resolve my issue autonation toyota is a joke

I have been faithful to this dealership for the past 11 years, with the SAME service manager, Mr. Eddie Alameda. Your Service Department, lead by Mr. Alameda, has maintained my car in impeccable condition. It runs judt as well today as it did when I purchased it 11 years ago. Hus pro-active maintenance and servuce suggestions have bkessed me wuth worry free transportation fir over a decade, considering the fact that during this entire time my vehicle had to endure the brutal Arizona heat...and during that time it never failed to get me to my destination and back without disruption.

Awful experience No one wanted to help when I came in Finally had to grab someone to find someone else to help Waited at a table for them and then they were clueless about the car or how to get me technical specifications on it🤦‍♀️I finely pulled the Toyota website to show him where to get it from Don’t think he new how to print from his computer Then every question I asked about the car he didn’t know 🤷🏼‍♀️

Isabella Johnson at AutoNation Toyota in Tempe was the Best! She worked very hard to make my purchasing process easy. With Isabella's Great service, along with their friendly staff, I would recommend AutoNation Toyota in Tempe, to anyone looking to purchase their next vehicle. A Big THANK YOU goes out to Isabella Johnson. 😃

Eddie Alameda is the best service rep around!

Staff was great and extremely helpful. No run around or trying to constantly upsell me. They listened to what I was looking for and did their best to make sure I got it. Love my car and will definitely be coming back to this dealership for my next one.

Prompt, very courteous and friendly. Had a battery replaced for a Prius V . The cost of the battery seemed very high

Only my first visit, maybe it will improve next time. Recently bought a new Toyota, came in for my first oil change. When I pulled up exactly at my appointment time, I realized there was a good 20-30 other people/vehicles that must have had the same appointment (HUGE line). Almost 20 minutes later, I am greeted by my service advisor apologizing for the wait. He explained another vehicle owner took a little long then normal (this is maybe where management could have stepped in). I am then walked to the waiting room and when I asked about getting a shuttle home, I was told that the shuttle would be there any minute and to sign in on the sheet (my bad, I never looked at the sign myself that said it would be 60 minutes...yes 1 hour...until the next shuttle). When I had scheduled my appointment, I had specifically asked about this service, what was the slowest time of the day/day of the week, etc. ... clearly the people making appointments know nothing about this - nor did she ever mention the Waymo option). After waiting almost 30 minutes, that's when I realized my service advisor read the the sign incorrectly so I called Uber (Lyft actually). Picking up my vehicle took just as long as dropping it off, no clue why. I think they are just to 'volume' for my blood but I will of course be back and just plan a little better and a little smarter next time. OOOOOOO....big annoyance here....received a text message at the end of the day reading "I'm David the Vehicle Acquisition Specialist here at Autonation Toyota Tempe. I see you have an upcoming appointment service with us and I just wanted to see about appraising your 4Runner while it's here, so we can purchase it from you, or use it for a trade in on another vehicle. Are you interested?" ....seriously? I just brought my truck in for it's first oil change meaning I've had it for 5,000 miles. ANNOYING!!!!

They provided amazing service!!!

From the time I entered the service drive I was treated with respect and courtesy. They had to keep my car overnight and Chris K our service adviser ordered the part and made sure we could get home ok. The next day the car was ready and I was on the road again. Thank you Brandon Reed, Chris K, and the tec that worked on my car.

a week ago I would give 0 stars if they had it..Been with Nissan for 9 years no problem. Switch to Toyota to lease a car. 1 week later they told me the paperwork was wrong. Wanted me to come in and resign the paperwork. Terms changed . I'm not signing anything. I'm returning the car. Shady business practices. First time buyer at Toyota, never again.

The purchase was made easy and excellence customer service by Darla who assist Toyota Financial Services employee . Thank you

Charlie the Sales Manager was EXCELLENT to work with, he took a huge leap of faith with us getting the car we wanted in-stock and holding it for us until we returned back to the US from overseas. The entire process from start to finish was great! I would highly recommend AutoNation Toyota Tempe.

I have a car crush. I absolutely love my Edge. It is exactly what I wanted. I was happy with Autonation on every level. Rodney's attention to detail helped get a repair done while under warranty that we may have missed. Charlie is a very relatable manager. Liam in service was helpful and polite. I just wish we needed another car because it was such a pleasant experience.They were refreshingly honest.

Overall the dealership's service is wonderful. most of the salespeople are working toward customer very friendly,

Great service . Fast and efficient there cost was less than I expected and was lower than competing companies. Very happy with my service

I had a bill of $1700 for some repairs done. I told them that I did not have any lights on my dashboard and they did not fix the lights. I also think there prices are high. They charged me $895.82for an alternator . I called someone else and they would charge $ 677

Emily was great every step of the way. She is very patient and personable and professional. She helped us during the sales process as well as showing us all the details of the car. I would use her again if we need another car.

I worked with Amy Riggs. I told her all the discounts I believed I was entitled to and she made sure I got them. I had no problems at all. I will go there again if I need to buy another vehicle.

Was told I would have tint added to my brand new 2019 rav4 and the tires we agreed on. Have not heard from them at all almost a month later. Had to wait hours for a new finance manger to finalize the deal and knew more than he did about buying the car and interest rates. Was there so long didn’t want anything more just to leave with my new car and was kept interrupted with other finance managers that kept trying to sell me things I already said was a waste of money to keep me there longer. Was a joke I regret buying from them wish I just left and went to another dealer but was stuck. No satisfied at all with this dealership I would recommend stay away!

For being the first time there I had good experience i had prom service overall excellent i will defently Go there again thank you for your service.

The sales representative was very friendly and helpful and answered all ove are questions.

Staff was amazing and very professional. Latifa was courteous, honest and good to the core. Definitely buying our next vehicle there!

I’ve been here on multiple occasions for purchasing or selling my vehicles and have always had a great experience. I always felt like people cared and were attentive. My questions were answered every time and there was never any pressure or rush just good people doing there job while caring about people. My recent visit was to sell my baby (Tundra) and I have to say it went smooth and as quickly as possible. Larry Reyes was who helped me out. He was very relatable and professional, which made the whole experience a pleasant one. I recommend Auto nation Toyota to anybody!