13 Million Cars Sold to Happy Drivers

It's nice not to haggle over prices. Their prices are good!

-- Misty H.

They got me in my dream vehicle. They listened to what I wanted and I felt heard.

-- Eloni T.

Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour.

-- Tom D.

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Recent Reviews from AutoNation Toyota Tempe

Zero stars for me, required to leave at least one. The worst experience December 26, 2022. I have serviced all of my autos at Tempe Toyota since 1993 except for tires, I use Discount and batteries, O’Reillys and the previous owner, both much less in price. Along the way I met Eddie Alameda. This Monday following Christmas Day I handed him three sheets of coupons expiring January February and March. I specifically stated I wanted the oil change for $39 on the March coupon page. I then mentioned I would like the FREE wiper blades minus the tire rotation they were offering on the January coupon page. Just the week before I had my tires rotated as I do every 5000 - 6000 miles at Discount. Eddie calls me almost 2 hours later in the waiting room and asked if cabin and engine air filters could be replaced. I hesitated, in that group of coupons was a 20% off service. I could come in next week right? I agreed $100. Should’ve replaced on my own for $50. I told him don’t forget the wiper blades and he stated only one coupon can be used. Well that sounds like a squash to me don’t replace them we talked about it on the driveway, should have a been addressed. Time for me to check out, Eddie mentions he gave me a 20% discount as he walked away. She gives me the price I owe and I said you gotta be kidding me! The young lady explained I paid for a tire rotation, filters, oil change and wiper blades. Why would I pay for a tire rotation, I get them free. I immediately said have them replace the wiper blades I want my old ones back, what happened to the coupon I provided, I want all of my unused coupons back, ask Eddie to step inside. He couldn’t be found. When I went out to get my car I even waited five more minutes next to his office, he never showed. I got February coupons back, paid for a $75 oil change, filters and a tire rotation. I’m sure Eddie has taken advantage of me before, this is the first time I realized it. Several years back I stopped by after work to schedule an appointment the following week. I had to wait for Eddie to come out of the back lot, stunk like alcohol. This is about the same time frame he remarried his X years ago. THAT was my first sign, I should’ve turned him in and walked away with a new advisor.

Deb Crull Jan 11, 2023

We had purchased a used truck in February of 2022, paid cash and gave them the title to our trade-in. Autonation Toyota Tempe, however, did not provide us with the title to our newly purchased vehicle. They also made numerous mistakes in the sales paperwork which they did not catch until a few days after the sale. They expected us to drive to their dealership to make the corrections (and weren’t even friendly in asking this). That’s a more than 2-hour round-trip drive for us, so of course I said “No, thank you”. They could not figure out how to correct the paperwork and send it electronically. I ended up going to the MVD to fix some of the mistakes they made, but also found out they did not even have the title to our truck at the time of purchase. Had they been honest about it and explain that it may take a little longer than usual for us to receive our title, it would’ve been no big deal. But they were rude and lied every single time I contacted them. They also charged us fees for the new vehicle registration after I had made it clear to them I was entitled to a waiver for those fees because I had just returned from an overseas deployment with the military. On top of that, they placed a hold on a registration refund of almost $400 from our trade-in. Yes, Autonation Toyota Tempe tried to steal our refund amount and use it towards a new fee we were not even required to pay. This was not a mistake or misunderstanding as I had explained that to them several times via email and they acknowledged numerous times they would reverse it. However, instead of a reversal, they decided to keep the hold on our refund and to block us from taking advantage of a fee waiver I had earned. After several months, Autonation Toyota Tempe finally gets hold of the title and still expected us to drive out there. But when I refused and told them to meet me at my location, they decided to report the vehicle as stolen to the Tempe Police Department. I paid over $50K cash for a 2020 Tundra and fees and when they mess up the paperwork, they make the claim that I had stolen the vehicle! And as if that wasn’t enough, they also decided to call the police in my area and have them come to my house and also threatened to contact my unit commander (I’m not sure what they thought that would accomplish, but anyway..). My wife refused to drive this truck that we had just paid a whole lot of money for because she was scared she’d get arrested for driving a stolen vehicle. She was also scared they would break into our property to repo our truck despite the fact that it was paid in full. All this unnecessary stress while I’m having to go to many VA appointments for injuries I sustained during the Afghanistan pull-out. So yes, I took them to court and yes, I won. But after the judge ruled in my favor, they still expected me to come to their office and pick up the compensation the judge had just awarded me. The idiot general manager then proceeds to threaten me, again, with a counter suit. Counter suit for what?? Because I’m expecting that they follow what a judge has just ordered them to do? Then he demands I sign a release so I won’t bad-mouth the dealership; they have a reputation he says. Well, your reputation sucks, and the only reason you probably don’t have more people speak on what terrible ‘service’ you provide, is because you force them to sign your BS release or threaten them with lawsuits. Autonation Toyota Tempe’s staff and leadership are unprofessional, rude, and worst of all, shady. They lie, they steal, they screw-up and expect you to just accept the consequences. I paid cash for vehicle that cost $50,000; I can only imagine how they would treat me if I had financed a car or paid less. If you want to save yourself a big headache, don’t do business with Autonation Toyota Tempe. Don’t even shop there. If you have and they’ve treated you badly, take them to court; don’t back down and demand what’s yours.

Drew Jan 11, 2023

I grew up buying cars from this dealership with pleasant experiences, so I am not sure what happened. I recently purchased a new vehicle from them. After deciding on the vehicle, I had to wait nearly 3 hours before anyone in financing even spoke to me. I get that everyone was busy and they were short-handed that day, so I didnt think too much about that annoyance. The very next day, the struts for the back door of my car gave out and I scheduled service to have them inspected and possibly replaced if needed. I dropped my car off at 9am for my appointment and was assured that it would only take 2 hours and that my servicer would contact me to answer my questions about cost and warranty coverage. After 3 and a half hours, I still had no call or update, so I attempted to contact the service department. I tried for another full hour to get a hold of someone with no luck. I then contacted the scheduling department and even they could not get a hold of my servicer. This is after over 4 and half hours of waiting and 11 phone calls to the service department. At this point, I had to reschedule my doctor appointment that I specifically set up for today as I had the day off. Because of this, I now have to dip into my 2023 PTO just for my dental appointment because of the lack of communication and care from the service team. Finally, I received a call back after nearly 5 hours since I dropped off my car. They explained that they dont even have replacement struts and have ordered them to have them shipped by the next morning. No idea why it takes 5 hours to simply inform me that my car cant be repaired due to lack of parts. Since I had already rescheduled my doctor appointment (which I would have missed at this point anyways), I told them to keep my vehicle overnight and replace the struts when they receive them the next morning. The next morning, I got my vehicle back. Struts were certainly replaced, but the tires were not topped off with air like I had requested. I had to go to a gas station air pump to fill them up because I didnt want to potentially leave my car another night for air in the tires. Even though I spent over $3,000 on a 5 year warranty on my used vehicle, I will never bring my car back to this dealership, nor will I ever purchase another vehicle from them again at this point. The level of neglect I experienced with back to back occasions at this location is inexcusable and created more issues than what was resolved in the end.

Newy Dec 25, 2022

If I can give this place zero stars I would. I was there the last week of July. I got a used car. There was so indications the car may have been in a car accident. The bumper was broken. The front fender has some paint like someone hit the car. The front windshield had a crack. The maintenance light was on. But the sales person Dustin and the financial advisor Michael, said it was a great car. I took it for a drive never over 40 mph. Everything kept telling me to not take the car, but like an idiot I did. As I was driving home I couldn’t get the car over 70 mph or it would shake like crazy. When I got to where I lived I took it to my Toyota dealship. That’s when it was discovered that the bottom carriage of the car was broken causing the shaking. I called the deal shop in tempe to let them know. I spoke to Dan (supervisor) he seemed unconcerned but said send me an estimate of how much it would be to fix it. So I did. I called emailed and texted him. And he never replied including blocking my number. I then called the place again and takes to supervisor Richard Luna, who like Dan said the same thing. Send me pics and estiment and we will see how we can fix it. It’s now a week out from December and I have YET to have the issue fixed. I know that this place will come up with some lie as to why they. And do anything about it. But speaking to j Dustin, Michael, Dan and Richard had done nothing. At least a phone call with your lies would be better than nothing. Keep your money people don’t let these guys sell you a car that you’ll have more issue with later. I will add pictures of the broken car later today. Update. Today 12/09/22 I spoke to Phili Cash and he was so rude. He hung up on me. He refused to help. Yelled at me while trying to explain things. I told his sales man that I need a car to commute. After 3 months I have had to replace all the tires in the car. And I will need an aliment. I have a recording of my interaction with phili cash. I truly believe this man and this dealership will treat women like we are stupid. They sold a car that doesn’t fit the certification and they don’t want to fix it. If I could upload the recoding of cash speaking to me how he did I would. He yell that he was not arguing that he was the one who was going to decide on fixing the car! When he hung up on me I called back and asked for his general manager, to which he relied “I am not going to give you xxxx” I let him know I was recording the call do to they way he had spoken to me in the pass. He then said he would no longer help and I can speak to the whole legal department and hung up on me again.

Norma orrantia Dec 9, 2022

We purchased a 2022 Toyota Corolla SE Nightshade Editions from AutoNation Toyota in Tempe. What should have been new and exciting (Getting a new car for my wife) has left us disappointed, angry and in shock. We shopped several different Toyota locations looking for a Hybrid Corolla but didn’t want to wait 6 months for the Hybrid, so we looked around and figured we had no choice but to get a regular gas Corolla in what will eventually be a gift to our college senior after my wife’s Ford Explorer Platinum is built (another story). So we explored the internet looking for anything close to being in-stock, and then since you are forced to supply a Name, phone number and e-mail to even shop, let the games begin. I was barraged by phone calls from every dealership, and we narrowed it down to two, one was “Eddie V” from AutoNation in Tempe. Eddie V stated how we’d get the best deal in town, and he’d look around for us and sent us a list of “future” cars that would be built in 2-3 months (no hybrids). A few days later we we’re called by “Jeremy” doing a follow up for AutoNation, to let us know there was basically nothing new, just a follow up call. So we set out to driving around to a few days later on the weekend and went to 3 dealerships to see if we could see the incoming list of cars scheduled later in the month. We walked into AutoNation for the 3rd location and asked for “Jeremy” who wasn’t there and unreachable on cell and were greeted by “Bill” who confirmed Jeremy was not there but he could help us because they are all “family” there. Bill showed us the incoming list of cars, and the quickest arrival would be a Black on Black “Nightshade edition” Corolla SE. We looked at the spec sheet and at the APEX spec sheet and figured it’s only temporary, so we’ll move forward. A “Nightshade” has Black emblems, black wheels, etc, and looked kind of sporty. We also explained we had talked to “Eddie V” at the start, and Jeremy, and that was ok, because they’re all family right? So we paid the $1000 non-refundable order payment (Only 2 dealerships asked for this in Phoenix, kind of a heavy hand tactic-Wishing we didn’t because we finally got a call for a Hybrid coming in someone cancelled their order, but not wanting to lose $1000 we were stuck) We told Eddie V we had been to the dealerships and asked if he knew Bill, and he said he did not. Eddie V then told us it was “His sale” and we were only to respond to him, and to stop working with Bill (which we’ll later regret), and we were only to discuss with Eddie V! The next day we drive to AutoNation, expectedly disappointed and a little angry to be spoken to like that from a Salesman. We explained the situation to Bill, who got his Sales Manager Phil Cash, and I then explained to Phil what had happened, and we didn’t mean any harm to anyone by driving to the dealership, we just wanted a car for my wife. Phil explained it there was no issue and it wasn’t any fault of ours, he would speak to Eddie V and his manager, and it would be put to rest. We proceeded to discuss and talked about features in the Nightshade such as window tinting, remote starting, cruise control, lane departure and the features we wanted, and were told we could get the Limo tint and it had remote start which were critical to us since it is a Black-on-Black car in Phoenix. So, for the next few weeks I’d e-mail Bill for an update and would get no response. But I did get another call from “Eddie V”, who asked if we were still looking for a Corolla, to my surprise, and I informed him that yes, we had selected one and even put down the $1000 demand money. Eddie V was furious and told us we are NOT to talk to Bill or anyone there but him, that we “owed” it to him, and we were his client, and he had a folder on us for the purchase and we were only to speak directly to him going forward and no one else. Very rude and condescending & humiliating, and I didn’t appreciate that. I immediately sent an e-mail to Bill since it was about 7 PM at night and asked that he call me immediately the next day. Once again, the e-mail went unanswered. I waited 48 hours, then called the dealership directly and asked for Bill’s boss Phil Cash, and asked Phil if they had spoken with Eddie V and was told “They had mentioned it to Eddie’s Manager”, then I informed him about the call, the rudeness, and how we were treated. He apologized and said he would speak with Eddie V’s manager again. So, a few weeks later after getting e-mails ignored again, I called to see if there was any change in status and was given an arrival date of 8/22, but it would be prepped and ready for us to take it on 8/24. We then got an unexpected call on 8/16 stating our car had arrived, and we had 48 hours to pick it up or we’d lose our deposit, and the car would be sold. (How nice!). I made the appointment for 5 pm that day, and we went to the dealership to get the car. It looked nice, but we were told we must make an appointment for the tint, which is normal for them, so my wife brought the car home. We tinkered with it, the options, set up the phones with blue-tooth, and looked at the Eco/Sport option, cruise, Lane departure, etc, but when we downloaded the Toyota app, it didn’t show the “Remote Start” option. I e-mailed Bill, and Bill sent us an e-mail with the remote start booklet pdf and told us we get a PIN number in e-mail we’d have to program into the car radio to activate it. They called my wife and left a voicemail about scheduling the tint (after specifically being told to call me because she’s a teacher and can’t answer her phone during the day), so she forwarded it to me and I called to arrange the tint. Thinking at this time I can get the remote start set up as well since I’ll be at the dealership. I spoke to Bill about it who appeared surprised that we hadn’t received the e-mailed PIN, and he led me to the finance person Emmily (She’s the one bright star there) , who said to check our Junk/Spam folders which I had not thought of, but I brought my laptop for the 4 hour tint appt, so I could check immediately. So I checked the junk folder, spam, and found nothing. I let her know, and she told me Bill was calling the Toyota “Connected Services” team to get it fixed and usable. To check with Bill when the tint was done. Bill came by unexpected the same time “Chris” (The Service Manager) walked up and handed me the keys stating the tint was done (3.5 hours) and I asked Bill if he got it resolved. He said no, he wanted to make the call from the car to the support number. We got in the car, and Bill grabbed the key tag with the VIN on it, and conveniently placed the call on speakerphone, then conversed with the tech, and then read him the VIN number. The tech then responded that the car with that VIN didn’t have the remote start option. Bill then hung up and said “Well, I guess it doesn’t have it?” I was shocked and angered, and reminded him of the conversation, which he remembered, where I said I’d never buy a Black-on-Black car without a remote start option in Arizona! He tried to look confused, and asked “How can I make this right?” to which I replied “Get me the remote start option we were promised”, he said “I can’t do that” and repeatedly said “How can I make this right?”…….I discussed any alternative for the remote start, and he stated we could get a “Viper kit for remote start” but that would violate the car warranty. This was entirely a bait and switch which we’re not stuck with this car. Buyer beware! Make sure the “Included Options” are listed out on the sales contract, individual options from the “Packages” need to be listed. Don’t ever accept “It’s part of the package”…..make them list every option! The only addition was the “Tint” ($495-Get 3rd party tint, way cheaper and same warranty, don’t let them pressure you into this….it’s not part of the car).

Dan Dixon Aug 29, 2022

Customer Reviews

13 Million Cars Sold to Happy Drivers

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