Recent Reviews from AutoNation Toyota Tempe

It was time to buy a new vehicle and I visited four Arizona Toyota authorized dealers. Two of my most recent vehicle purchases were new Toyota’s from the same Toyota dealership. Naturally since both buying experiences were positive one of the dealerships I visited was the one I bought the two previous vehicles from. Huge disappointment. Toyota has changed dramatically in a short period of time. Not just the one I bought vehicles from earlier but all four. The probability that all four dealerships gave the same impression to a prospective buyer is likely not coincidence. More likely the prevailing Toyota culture. If you have a trade in. Do not discuss the appraisal of the trade until you receive your set of keys back. Beware of the keys becoming “lost”. If this happens get the keys and leave immediately. Research incentives, coupons etc on line and print them out before going to the dealership. Get an in writing quote on the vehicle you are interested in before you go. If you can close the deal and the only time you go to the dealership is to pick up the vehicle even better. Don’t expect to get an advertised sales incentive if you don’t ask for it. Do not be surprised if you get the ‘take it or leave it attitude’ something like we have a superior product and we can get more for it so if you don’t want it see you later reception. It is the mind set of the brand and product recognition sells the car, we don’t have to do anything but take your money that is so telling and so different from the past. And the big one, if they won’t talk to you about inventory or pricing without you coming to see them at the dealership you can bet you won’t remember the dealer visit favorably. I left and bought another brand. I refuse to be taken for granted especially on a straight cash deal. Now then, imagine what the service department attitude is like? As the saying goes, “Nothing rots from the bottom up, always from the top down,” and going 4 for 4 indicates that this is the NEW TOYOTA that everyone will soon be talking about.

George in Arizona Aug 24, 2019

Made appointment for 10:30 and arrived 5 minutes early. There were a bunch of employees around but apparently only 1 person could help me and he was busy (why schedule an appointment?) after 10 min another representative told me Gary (who I was assigned too) was busy and he could help me. I asked how long it would take for the simple oil change and that I needed to be somewhere by 12:15. He said they would rush and it should be done earlier then that. I also inquired about getting a new key for my tailgate, which is a different key from the driver side door and glove box. He said they would be able to get me a new key and what it would cost. I wait patiently until 11:55 since I’ve heard nothing. I go to the counter and the young lady behind was nice, but had no idea why I hadn’t heard anything and said it’d be another 20 min. Unacceptable! I told her I needed to be out of there ASAP. She tried to track down Gary, no luck! At 12:20 Gary is found in his cubicle working on the paperwork (seriously if the paperwork for an oil change takes longer than 5 minutes you should review your system) I asked about the key I requested to be made. This was the first he heard of it. I asked if that was going to take long to make. “Not at all” was his reply 20 minutes later at 12:40 (35min after I needed to have left) he meets me at the counter with the WRONG key!!! They made the door key, the one I specifically told the initial employee I didn’t need! I refuse to pay for that key. It takes another 10 minutes o revise the paperwork and to pay. Needless to say I missed the appointment I needed to make. On the positive side I learned that your business is not any place I should entrust with my vehicle and future business. What is interesting to me is that I received an email from someone from Auto Nation inquiring if I’d be interested in upgrading from my Tacoma as they are in high demand... This is actually something I’ve considered and I’ve been contacted by Camelback and Riverview regarding the same thing. Guess what, should I decide to upgrade I can assure you that THEY will get my business and not you!

Christopher Loff Mar 25, 2019

Purchased a Toyota Rav4 at Autonation Toyota Tempe During the car purchasing process, things were kind of okay. My sales agent is Kimberly Franklin. Her service is decent, only thing can be improved is she left us alone sat and wait for finance manager to go thru our paperwork and we don't know how long should we wait and she is not around. After I found her, then she checked with finance manager- Dustin, so then we know why and who are we waiting for. Not a good service attitude here.. Dustin is the finance manager that signed our documents and ran thru the payment verification and reviewed. He signed all our papers with quick glance and explained what it was. We paid our payment thru credit card for $5000 and a check for the remaining balance. Things went well and finished all the paperwork. Dustin then called Kim to hand us the key and said everything is completed. The title and plate will send to us within certain time. Everything is good until today.. This morning, this finance manager: Dustin Petrie Amann. He left me a voice message say that the credit card for $5000 has some additional documents I need to signed. (What?) Since this car the title owner is my wife, and the credit card holder is me therefore need me to go back to the store to show him ID and sign another document. (His attitude is rude and apparently not knowing what he is doing in the first place! I now doubt how he can be in a manager position with this service experience. He checked and watched me to swipe my credit card in his office and say nothing at then. Now he called me back to finished something I can already do when I purchased the car! Very unprofessional and not putting customer at the 1st priority. I have to work and live far away from this dealer store. Now all the legal documents and keys already handle to me and I drove the car for a week then called me back to store to finished something that Autonation messed up in the first place? What a great service Autonation. I feel nothing but angry and not trusting Autonation at all. Cannot believe such a big dealer stores nationwide with such service attitude and unprofessional personal work inside. People, be ware of this store and go to other places. There are tons of places to go in this area where you can find great deals and "better service and well trained person". Please consider my painful store and experience and stop suffering this kinda of service towards car purchasing and escape away from this incompetent person/dealer.

Eric Wu Nov 8, 2018

I made a purchase several years ago for a used 2005 Toyota Tacoma pickup!! The salesperson was very enthusiastic but we could not agree on the selling price. He introduced me to his Sales Manager and we were practically at an agreement before it was on paper. I paid mostly in cash and financed a small amount in order to build back my credit. I had several heart surgeries, and a massive stroke. So my financial affairs were far below my expectations. About one month later I drove in on an appointment asking them to check my engine because it overheated!! Of course I am alarmed. No diagnostic test was done. I was told the truck seemed fine and of course all the little things they found wrong could taken care of With another appointment. They sent me home with a nice clean truck. In 2017 The truck began overheating again. So I took the truck to a local repairman with good references! He did the diagnostic test and told me the head gasket needed to be replaced. Now that takes some money!! So I went to his competitor for a second opinion. Same story!! In November my daughter took the truck into Toyota Autonation letting them know the truck was overheating. Mentioned one side mirror needed replaced and one window would not move!! And would they please make the necessary repairs and then detail the truck out. Who better than Toyota to take on the repairs of their own pro products! They took longer than expected, and the truck is an older truck but it drove like a brand new off the lot!! We drove the truck across the country from AZ to NC. No Problems!! Took the truck to Vann York Toyota for an oil change, and mentioned another window was not moving up or down. After returning back home my daughter mentioned my truck heated up!! Sounded pretty familiar..And found the truck was heating up. Took it back to Vann York Toyota in Highpoint, NC. Paid for the diagnostic test. They were really so sorry to tell me but I had a blown head gasket!! No way!! No No!! You can't drive across the the USA with a blown head gasket. Checked my paperwork from Tempe Toyota, and right there in the paperwork it says Head gasket seal replaced. Pointed that out, and was told. So sorry they only replaced the top head gasket! Sorry! Sorry for what?? And one of their phone service person's told me that I would have to drive it back to Tempe!! Even though there is a one year warranty on their work!! Tempe says no way!! The warranty is honored all across the USA!! So now we are in the month of June and my truck is not repaired. Because these two unprofessional dealerships can't get their act together to figure out what kind of discount they can give me on a second repair!! I did put in a compliant to Corporate Headquarters in Texas and that is how I was able to get returned calls finally. Now it is the wait game, missed calls, off that day!! Or did they call you yet! Playing dumb!! This is a big mistake!! Don't buy anything from these dealerships!! No honesty in them!! And my paperwork is filled with lots of repairs that don't seem to correlate with the actual repairs!! The head gasket kit dodged a regular consumer about $36.00 to purchase. So whatever their costs was bad to be less and Toyota Dealership in Tempe did not repair my truck! They took the $3000.00 cash!! One Year Warranty?? Is that a lie?? Stay away! Go to Honda!!

Alma Bayomi Jun 2, 2018

My mother in laws 2012 Toyota Camry A/C started blowing only Hot air,so she asked me to take it to Tempe Toyota, I drove the 49 miles from Florence, Az ( past 2 other Toyota dealerships ) to Tempe Toyota, within an hour and a half I was called and told they found an impact hole in the condenser coil, and the bill for everything was going to be 1723.37 after talking this over with my Mother in law this was beyond her Buget we had disscussed she was willing to pay for the repair ,we talked this over with our service rep. Guy and my wife ask him if there was any discount we could use AAA ? anything ? He replied any discount we used 125.00 was the Max we could use towards this repair. So we decided since my mother in law has beyond Great credit she would just buy a new 2018 Camry ,we told our service rep. We wanted to get the car appraised and see what they would give her towards a purchase of a new vehicle ,that was at 802 am , a salesman named Chris Lom approach us finally , he asked all the questions you would expect , on his second visit to our table I told him just bring us the appraisal for her old car and we will see if we can do a deal , his next visit to the table he talked about color and features in a new car ,still no appraisal , next time at the table he had moved a new Camry out front to look at and asked if we were satisfied with the appraisal could we do a deal today and I responded absolutely ! But we still didn't have the appraisal at 1110am I told my wife if he is not back with the appraisal by 1115 am I am paying the 120.00 for the repair estamiamte and we are out of here . At 1115 I went to the service counter to pay the 120.00 , they could not find my paperwork ,they finally got my service rep. Guy and he tracked it down 20 min. Later , after I had been in line at the service cashier for a few moments Chris approachs me , when he tryies to talk to me I tell him to go away he had his chance and I was done dealing with his lying xxx ,while he and his managers were xxxxxxx around you lost a sale , then he has the nerve (no brains ) to say to me "you never gave me a chance" my repsponce was " No chance I given you 3 Hours of chance , if you can't do what your customer tells you to do and close a for sure sale in three hours that's you Dumb xxx fault , now go away before you Really make me Angry , then while still waiting for my paperwork so I can pay, he comes back with his manger and I tell him too you had your chance now go away . My wife and I have bought 3 Toyota's from Tempe Toyota and my mother in law has bought 2 there , but as I told a manager from Tempe Toyota yesterday , I am aFleet Manager and nobody in my household ever go back to Tempe Toyota and everybody who knows me including all the people I know in the Fleet Vehicle world ,including my SEMA circle will know about Tempe Toyota and Toyata motor Corp. as a whole and their concept of Customer Care .

DM May 17, 2018

Purchased a new 2018 Camry Hybrid December 4, 2017 from Autonation Toyota in Tempe AZ. Salesman (Dale Ballard) and the sales manager (Jason James) were both excellent to work with. The problems began with the financial manager (Jordan Hawkins). During the processing of the paper work he continously pushed an extended warranty, dropping the price along the way. He finally said that due to the complexity of the hybrid system and numerous computers it would probably be beneficial over the long term and I finally agreed to a 7 year/70k mile warranty. Imagine my surprise when later reading through factory warranty that the hybrid system was coverd by Toyota for 8 years/80k miles. I left the dealership with temporary tags good through March 4, 2018. I am a snowbird from SD and asked all parties involved when purchasing the vehicle if processing the title and registration paperwork would be an issue. Was told there would be no problems but it might take a little longer. I checked in with the dealership after 8 weeks to see how things were processing. Was informed that they don't do that paperwork and that it was my responsibility. I requested to speak with the facility manager (Neil U.) After 10 days and numerous voice mails I received a call from Charles B. who works for the facility manager. He reiterated that they were not able to do the paperwork and I needed to contact the state of AZ and request a title. Being slightly put off by this I called two other dealerships in the Phoenix area (another Autonation dealer and an independent) to ask if I purchased a vehicle from them would they be able to process the out of state paperwork. Both said there would be no problems. I then contacted Toyota Financial Services (TFS) to see if they could help. They advised me that every Toyota dealer nationwide was capable of registering a vehicle out of state. The lady at TFS said she would take care of the title work and send a copy to SD for registering the car. Unfortunately for me the 90 temporary tags expired on March 4th and I have been unable to drive my new car since (the past 7 1/2 weeks and counting). SD has received the title and paperwork so hopefully in the next week or two I can migrate north for the summer. I also delt with the parts department at this dealership. The day I purchased the car I ordered a trunk mat and bumper cover. They said it would take about a week to come in. After 3 weeks I called and was told "they just arrived this morning ". When I came in to pick them up I asked the parts guy again and he said the same thing. I asked to see the shipping invoice and if he wanted to stay with that story. He recanted stating that someone must have forgotten to notify me. With my experiences at this dealership up to this point I see no reason to ever come back for anything. Nor would I recommend them to anyone seeking to purchase a vehicle or parts. I have not had any experience with the service department, but I can see no reason to take a chance that they may be any better.

SD Mark Apr 26, 2018

I have had a nightmare experience with this dealership. I bought a 2018 Tacoma, traded in a 535i M Sports. Sales experience was good, I dealt with a sales manager, got me exactly the deal I asked for. From there it has been awful. Delivery took 3 hours, the salesperson was dealing with three customers, we wondered back to the wash area drove the truck up front. The salesperson was upset we did this, and when we explained we had been waiting for for him for an hour in the showroom, and that we had been there three hours, he said "that's the game" ...no it's not. Then I dropped the truck off to get tint as I purchased it in my deal, they offer to detail it because of the long wait time. Called me to say it was ready, I pick up the truck, the windows are tinted, but the inside upholstery and head liner have black had print and dust EVERYWHERE ...and I mean all over. The truck clearly was not washed, not to mention detailed. They apologized, profusely, but the damage was done. Then 41 days after purchase, I got a call from BMW Financial saying the 535i was not paid off, and I was past due on my payment. So I made another payment on the BMW, called this dealer who told me the check was in the mail, a week later it was still not paid, so I called again, now they tell me "it was overlooked" and the check would go out that day, and they wanted to know how much I had paid so they could deduct that from the payoff, when I got to a "Manager" I was told it was a new person and they were incorrect to ask me about the payment. Now my radar "safety sense" on Tacoma goes out. Take it in. Had to order a sensor, that took 5 weeks. Had to call the dealer and ask where the part is? They of course say "we have been trying to reach you". No calls, no emails. They apologize again, "how about we detail your truck to make it right". I explain, this has not gone well in the past. Sure enough, pick up the truck, covered in tree leaves and hard water spots, brake dust ...no wash, no detail. So if that was all... Today I get a text from Toyota Financial. Your payment is past due, please call us. I call, nope, have not missed payment, but I am pre-qualified for a trade in. What a mess.

Tim Montemayor Apr 10, 2018

I wanted to get another Avalon lease (my 4th) and I specified my exact requirements and put my request out to bid through Edmunds. Jon at Autonation Toyota answered by email (and did not barge down my door with an immediate phone call.) His was easily the best bid and once I confirmed he had my vehicle in stock, I quickly committed to an appointment and the lease. Other bidders were quick to ask what the bid was so they could see if they could beat it. Frankly, if they were going to beat it, I expected them to play straight with me from the start. Jon gave me a better price than I asked for without playing any games. I wanted to spend as little time in the dealership as possible and Jon accommodated me. Due to life, I had to change my appointment time three times and each time Jon was accommodating and respectful. He did have only a few papers for me to fill out. I then sat with a finance person who only asked me about one option which I had on my prior lease and she was very good at explaining how it would affect my lease payments. No hard sell or surprises. Amy, the Internet Sales director introduced herself to me and made sure I was pleased with my lease experience. I walked in, dropped off my old lease and drove off in under an hour. Sweet! Throughout Jon was helpful, low key, pleasant and service oriented. He even offered for me to keep my old license plate. NOW: here's the coda. I surprised my wife with the new lease. She is the primary driver of the car hated the interior color scheme (chocolate brown, black and tan interior). So, I called Jon and asked what my options were. Jon in his unflappable manner said he would check into that with his managers and get back to me. In fifteen minutes, Amy called and reviewed what I could do and what was not possible. Again, she was very pleasant and helpful. About fifteen minutes later she called back with another option: the three parts that were chocolate brown might be recovered in an acceptable color by a custom leather shop they worked with. We are in the process of working through the details but that looks like it might be a viable option. All this on the last day of the month when they were scrambling to make end of month closings. Put me down as impressed. I had a great experience and actually drove past two other Toyota dealerships to get to theirs and I'm glad I did. I would recommend them in a flash. Five stars.

Djakarta Apr 30, 2016

My two sons and I went to Auto Nation Toyota in Tempe AZ last 30 May 2014. Our intent was just to browse around while we waited for my daughter to arrive at Fountain Hills after a day of volunteering at Payson, AZ. We looked at all the nice cars in the showroom and the Scion FRS caught my attention. I've asked Steve to see if it is possible to test drive the FRS though we are not in a market for one. Even though it was about 106 degrees outside he happily toke us to the lot and have us pick the FRS we wanted to test drive. Once we picked the vehicle, he went inside to get the key. On his way back he has chilled bottled waters for us. I said to myself, what a very nice gesture. So we drove the FRS, Steve was very well educated on all the FRS has to offer. After finishing the test drive. I made Steve know that though the FRS is a very nice car and fits what I wanted in a car we are somewhat in a market for my daughter's car which is a the new Corolla. I told him that we preferred the type S because it has the rear disc brakes. He found one for us, test drive it and love it. We have already been to another dealer and have a bottom number for lease down payment and monthly payment prior to coming to Auto Nation. So I gave Steve our numbers, not only he gave us much lower down payment but we were able to get the type S monthly payment for an LE amount. Though it's hard to list every single options on these two submodels, the type S is definitely nicer looking with an aggressive front grill and rear spoiler to go along a bigger alloy wheels and lower profile tires. Make long story short we got a bigger bang for our buck. Our experience with the finance department is also painless and streamlined. We were in-n-out in less that 15 minutes. All documents were ready for signatures. After papers were signed Steve took almost an hour to ensure every questions we have about the new vehicle were answered. By the time we left we felt like we've been driving the vehicle for months. That's how much familiarity Steve has given us. In conclusion not only we found a car within our budget but also found of all places a friend in a Car Market business. We will definitely be seeing Steve again if a need arise for another vehicle. Thank you is not even enough words to describe his professionalism and his sincerity he showed us. The most wonderful thing about this experience was that my kids were there to witness a true professional and that is priceless.

drew101 Jun 5, 2014

We had been shopping for months trying to decide among a Kia Sorento, a Mazda CX-9, and a Hyundai Santa Fe. The last car we considered was the 2014 Toyota Highlander. After much deliberation and test driving, Autonation Toyota in Tempe won by a long shot. They were, by far, the most informative and accommodating of all of the dealerships we visited. We did the True Car buying process and had all of the Toyota dealers in the Valley of the Sun competing for our business as well as three Toyota dealers in Las Vegas. Jason was the first to greet us the first time we visited the dealership. We were interested in using the internet sales group. This is when Laurence got involved and he made the entire process so simple. From the first e-mail and phone call to Laurence, everything has been handled in an unbelievably good fashion and true professionalism. We have purchased a lot of cars over the years and the only purchase experience that comes close was when we purchased a Mercedes in California. The treatment we received from Laurence far exceeded that experience. We felt so welcome every time we visited the dealership and there was absolutely no pressure. We special ordered the Highlander Limited on a handshake. We loved this! This is what brings the fun into the car buying process. We had several special circumstances and Laurence handled all of them quickly and professionally. We actually almost felt as though we were being a pain in his side. All he kept saying is, Were here to help. Even the people in the finance department made this easier than weve ever experienced. This is absolutely the best car buying experience we have ever had and when its time to replace our 2004 Solara, there will be no need to shop - we will go straight to Autonation Toyota in Tempe. The night we took delivery of the Highlander, Laurence and Jason stayed overtime to meet us and personally showed us all of the features and uses of some amazing technology. Our thanks to the entire staff and especially to Laurence, Kirby, Jason, and Tom.

eric_e3 Mar 31, 2014

I use to have an Isaac score of over 800 and could buy any car I ever wanted with zero down and just my signature not to mention at a great price. My wife and I had two beautiful daughters that since birth had medical complications, long story short after a 2.6 million dollar B.K. I couldn't buy a microwave on credit. I purchased 3 cars through a local buy here /pay dealership as I was told they would report to the credit bureau, wrong!. I had previously purchased 2 Toyotas in 2004 and in 2006. I knew I had to rebuild my credit and purchase a reliable vehicle. I shopped around and honestly was about to purchase a ford fiesta!! Not knocking Ford down, but a Fiesta for a family of 5!. I needed the rebate and a low priced vehicle to obviously get approved and start rebuilding. I went to the Tempe Autoplex, and looked around at Kia, Hyundai, Honda. no rebates close enough to Ford. I commented to my wife I wonder how much a corolla is or a scion, and her reply to me was yeah right! you are better off with Ford cause Toyotas are too expensive and seldom offer no rebates. I went into the Toyota Dealership anyway and she remained in the vehicle. She wanted nothing to do with the (Hawks) as she calls the salesmen, just waiting for you!! I walked around a bit and a Gentleman by the name Don D who was accompanied by another fellow , whom I did not catch his name 'or I would've put him on blast here! approached me and asked if I had been helped. I replied no. Don said great ill be glad to assist you. I told him my situation with my B. K. and bad credit and LOW credit score of 560ish. Well the other salesman stated I will go help these other customers and Don can assist you. In my mind as most consumers , I thought ha, he heard bad credit =no sales. Don didn't change, his attitude and professionalism were outstanding, I'm sure the other fellow was ok, but im glad Don stuck around. I didn't even test drive the corolla or scion as I had planned as Don showed me some 2014 Camry's that had awesome incentives and great discounts costing about the same as a corolla would have but a nicer , larger vehicle for my family. I knew this car was the one, I was just praying I would be approved. I am a member of a credit union who actually approved me and had a certain price of negotiation for Toyota. Well after Don battled for me all the way to the top just so the credit union and underwriters could seal the deal, I thought to myself man this guy is awesome. Never had I experienced someone who really showed they gave a dam about me other than my credit score. When I had excellent credit I was always treated like a V.I.P. and now here I am with horrible credit and being treated the same as if I was wealthy or had excellent credit. Not trying to be rude but if you have been in my situation before you know what I mean and where I am coming from. I am proud to say that I am a owner of a 2014 Toyota Camry, that best suits my family needs instead of just improvising, for something that was not. I am truly blessed to have met Don D and have been welcomed and treated with the upmost professionalism and respect. It is with my best regards and sincerity that I can say I will always be a Toyota owner and will pass down to my children the Reputation and Quality of Toyota. Once again thank you and God Bless Toyota for helping me rebuild mine and my family lives. Together we will continue now and forever towards success!!

TBelloc74 Feb 26, 2014

We used Edmunds to build our car with the features that WE wanted in it. Edmunds sent out a quote request on our behalf to all the local dealers. This was the first repsonse within minutes, and the best deal with the exact match. Everyone else came back with higher pricing hoping to wheel and deal. THe process was very straight forward and we had an appointment for the next day. We met with our Internet Sales Manager and he showed us the same car we talked about as well as two others that were close but not exact matches. NO pressure at all, just straight forward info! I love that we didn't have to deal with the typical salesman BS that we experienced when just walking on the lots of other dealers. We liked these guys so much that we purchased the vehicle and went with all of our extended warranties and maintenance through them as well. The Finance Manager took over an hour just explaining all of the information and options so we fully understood what was going on. I've bought a car previously at a different place where they just want you to sign, sign, sign with little explanation to get you out the door. It was really nice to feel 100% comfortable walking out the door. I strongly suggest getting the extra warranty and maintenance since Toyota has made it affordable and easy to use. We did bring in our Credit Union's optoinal extended covereage plans which were line for line compared to the Toyota plans, so do your research. WE went with Toyota because our Finance Manager was so nice in helping us go through them on the spot. A Few hundred bucks more for Toyota, but now we just pull up to the same place that we bought the car, and they take care of everything, no questions asked. We were introduced to the servcie advisor the day we bought the car so we will always know who is working on our vehicle. The service crew was great and we currently have the vehicle back at their shop to add extra tinting and optional side body moldings. As soon as we dropped it off for the service, we were given a loaner car immediately and sent on our way. To this day, I am still getting follow-ups from our original Internet Sales Manager just to make sure that we are still happy and getting to know our new car. We nerver thought that buying a new car would be such a great experience! And by the way, we walked in knowing that we wanted to use our private credit union for financing, and we got NO grief for doing so. Great team over there. WE will always go through them in the future!

jbreese Jun 23, 2013

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