Mechanical aspect is very good. Your communication between service advisors and customers is deplorable.

Purchased 2 Camrys in 6 months from here. Grab your v6's while you can! Make sure to ask for Jalen if you're a car enthusiast. He knows his stuff and not just another pushy car salesmen.

We started our journey for a new vehicle this last week and it’s been challenging to say the least. However, Juan and his team at AutoNation Toyota Tempe were accommodating and understanding and they were able to get us into the exact car we wanted!

This rating is of Autonation Toyota Tempe Service. There have been two service issues in the past 6 weeks. First, when put in reverse, my vehicle shook and rattled at front right end. This happened EVERY morning at first start. Once put in another gear and/or warmed up, the rattle went away. I took it in twice to Autonation Toyota Tempe, the second time I left it overnight so they could repeat the issue at first start in the morning. I even left simple instructions on how to repeat it: START, PUT IN REVERSE! The techs claimed not to be able to duplicate the issue or find the problem. Took to an independent auto service company, who found the issue right away. It was a bad motor mount on the side of the engine from where the shake/rattle was coming. I even suggested this to my Toyota Service Advisor at drop-off that this was likely a motor mount issue, but did they listen? Nope. Second issue was a few weeks later. Pronounced rattle and shaking from the rear when moving over uneven pavement. The rattle sounded like it was coming from the rear mount spare tire, but certain it is only radiating to the area. Took it in to Toyota Service. Naturally, they were unable to locate the cause of the issue. I'll be taking it back to that same independent auto repair company this week. What do you think the chances are they will be able to find the cause? Yeah, 100% chance. It is so disappointing Toyota technicians were unable to even identify the problems. One would expect that with their level of expertise, they should have been able to identify the cause, particularly the motor mount issue. I should note, the Service Advisors were totally sympathetic to my problems, but they are reliant on the technicians to identify the issues.

We recently went through the buying process and have nothing but good things to say about everyone we worked with! Juan helped us specifically and was very informative and kind, answering all my questions. I will without a doubt be a returning customer in the future when I need a new vehicle.

Went looking for a new car for my mom. Pablo had exceptional customer service. He is bilingual and was very patient and accommodated all our requests. Would definitely be back to do business with him.

All staff was fast, friendly, helpful, and courteous. It made my new car-buying experience a great one. I have recommended my friends and family to shop here, and I will definitely go back when I ever want/need a new car.

Exceptional service

I've had the same Service Advisor for over a decade; maybe close to a decade and a half. He's cordial. My partner and I had appointments at 8 a.m. and brought in our vehicles for routine oil changes and multi-point inspections. We arrived at 7:57 a.m. and were checked in and out of our vehicles by 8:12 a.m. Nearly TWO-AND-A-HALF hours later we get vehicles back.

Great service. Quick, easy, and pappy was able to pivot to a different vehicle when the one we messaged about wasn’t quite what I wanted 5.14 edit. I’m so pleased with the team at this dealership, I reached out to Toyota USA to let them know that because of pappy and Omar I bought my first Toyota ever and plan on buying another one from this dealership in 3 years

Yes, soon as we parked and got out of our car and started walking towards the dealership, we were approached by Roman. He’s very friendly, very kind and eager to help. He took us around and we searched several vehicles until we found the one that we want it. This is our second time buying from Tempe AutoNation. Everyone so finally, and they really work with you to get you the best deals possible. Roman and his whole team were excellent. Finance department was amazing very easy to work with. We appreciate all of the hard work and even though we came in looking for something different, we walked out with something better. Thanks Roman for all your hard work and for sure for putting up with me lol. Give this man a raise and keep him on your sales floor. 🙃

I Latifah in sales did an excellent job took care of the customer needs and I really appreciate that. Very good job. Also, Mr. Omar in finance did very well. Thank you for everything.

Brock is an amazing Sales person with an very compassionate and caring personality.

Cole Anson was our salesperson- he was diligent, professional, courteous, truthful and a fine gentleman.

It was a great experience unlike most car buying experiences thanks to Dustin at autonation Toyota!!!

I had set my appointment online and I arrived for my appointment about 5 minutes early and Mr Scott was there to greet me and get the process going quickly for my 20,000 mi service. I had some questions about adding some accessories to my truck and he was not only honest but gave me some good advice from his personal experience with his Toyota. I was satisfied with the overall experience thank you AutoNation Toyota Tempe.

Paulo Leonardo is a fantastic sales person. I bought a new Highlander and my wife bought a new Camry. She was rear-ended and her car totaled, so Paulo kept an eye out for a new Camry in a color she liked. He is very personable, very friendly, and goes over and above with his customer service. I wouldn't hesitate to recommend people buy a car from Paulo.

I had the BEST Experience buying my brand new 2023 Toyota Sienna at AutoNation Toyota Tempe and Jale McDaniels was my salesman, he made the experience Flush and smooth. Jalen is very professional and very helpful 👏 👌. Highly recommend Jalen for your Toyota.

Would not recommend, Dealership uses sleezy tactics (bait and switch) to bring customers in. Over $1800 in mandatory add-ons that are not optional on top of MSRP. Might as well post a market adjustment of that amount since you won't find out until going in or getting an OTD price sheet. Stay away.

This is my first maintenance service at AutoNation Toyota Tempe since I purchased my Toyota Sienna and I am happy with the service. Fernando Castro, my service advisor, made sure I got the best service. They have shuttle service but only for a 10 mile radius. My home didn't qualify so not wanting to wait, I did a 15 minute morning walk to Costco. Not real hot yet. My car was ready in 2 hours as promised. Cost from service $0.00. I purchased the service package. The sales team Dylan recognized me as I walked around and asked if needed help. They have taken care of my needs. Thank you AutoNation Toyota Tempe!

Eddie K in the Internet Dept was Great to Work Way at Tempe Toyota - Awesme To work with in asssiting me purchase my Toyota Camry - Will be telling my friends and co-workers to contact him for their vehicle needs

Lorena provided personal and caring attention during our service appointment. Sought us out to make sure our appointment was as short as possible.

Everyone we met was very pleasant. Eddie was very nice and made sure we understood the entire process,

Dylan Davalos and Mike Miller were great to work with. They found me the car I have been looking for! I recommend going to them if you need a new car!

I worked with Jalen, very polite and easy to work with, would recommend to my family and friends.

Working with Deondre was an absolute pleasure! Jon is extremely patient, I never felt pressured to make a decision, and most importantly, a professional

I had a great experience getting a new vehicle thanks to Kass who did an amazing job she had so much patience with me. If you buy a new vehicle ask for Kass she’ll take real good care of you!!!

Trent was great ! Helped me pick out exactly what I wanted, Made the whole process easy for me.

Highly recommend working with Deondre to buy your next vehicle! I felt he had my best interests in mind, wasn’t pushy or aggressive whatsoever.

Ryan made everything go by smoothly had me in and out. Thanks a bunch

Limbo has the right idea, much good very wow indeed, go see these guys if you're looking for a vehicle and make sure to speak with Ryan Cerda for the best experience!

I had a great experience at AutoNation Toyota Tempe. Found the exact car I wanted in tip-top shape at a fair price with excellent customer service and attention-to-detail. Ask for Jose Perez, he is the best! He is amazing and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possible. Great service and they know they’re stuff. I highly recommend this dealership.

Amazing customer service and very clean facilities. Eddie K was exceptional with helping in surprising my parents. Was able to call him in advance and he helped set up the whole surprise. Amazing customer service

Eddie K was absolutely the best! He helped arrange for my brother to surprise our parents with their new vehicle. He went all out, videoing it, and even delaying my parents so my brother could make it to the dealership in time.

Ryan Cerda has done it once again! Making my dreams come true one car at a time, he's the absolute best!!

Super nice group, Ryan made my time there quick and painless.

Had a great experience! Highly recommend working with Ryan Cerda if you are looking to purchase a car.

I just recently bought my 2022 Camry here, i am in love with the way the car looks and drives. I want to thank Ricky for helping me find this car! This was my first time buying a car from a dealership and he made it easy for me!

Deondre!!!!! THANKKKKKK YOUUUUU I hate coming to the dealership, I get anxiety, but Deondre helped me out really well. He knows his stuff , I gave him a heads up into what I was interested in and he didn’t judge me for my knowledge / lack of knowledge, he was very understanding!

Thank you Jose Perez for the great experience. bought a car and it was easy and fast process

I'm very satisfied with my new car. I highly recommend Autonation Toyota Tempe. Paulo Leonardo helped me to find my car. Thanks!

Bought a car from Jose Perez great service anyone looking go and ask for him he will take care of you!

Jose Perez took care of my family when they needed to make a purchase! I will be back when it comes to trading in my current vehicle!

I highly recommend Autonation Toyota Tempe! Paulo Leonardo gave us the best car shopping experience ever! Thank you very much!

I had a great experience with Paulo Leonardo. I recommend Autonation Toyota Tempe. 👏🏼👏🏼👏🏼

Great experience! Recommended dealership for hassle free buying.

Shopping for a new car was made an easy and stress-free process, thanks to a salesman of theirs, Ryan, who helped me out. Super friendly staff which made me comfortable to explore options without feeling pressured. Great selection of vehicles too

I worked with Cesar Meraz while looking for a pre owned vehicle. He was absolutely amazing! I would recommend Cesar to anyone looking for the perfect vehicle!!

I recently had the pleasure of buying a car from Liam Abell, and it was a fantastic experience. Liam's knowledge and passion for cars were evident from the moment we started discussing options. He guided me through the entire process, providing valuable advice and ensuring that I made an informed decision. Liam's dedication to customer satisfaction is unmatched, and I'm thrilled with my new car.

Bought my new Tundra from Juan Arteaga he did an awesome job. I will definitely buy from him in the future.

I would definitely recommend Deondre . Not only did we get a great deal, he was very easy to work with and made the process simple and fast.

If you are looking for a car i’d recommend coming here and asking for Kass she did an amazing job helping me pick my first car. Thank you to her! i’m definitely come back for my next car ! :)

Ricky Lopez gave us great customer service and helped us buy our dream car!

Thank you Ricky for all your hard work on getting me a new 4RUNNER

Ryan was my sales person, he made my experience extremely easy! The walk around of the vehicle to the features of it, he really went above and beyond all my expectations, explained the buying process super simple to me and made me feel really comfortable in the purchase of my new vehicle! 10/10 thank you Ryan!

I had the amazing privilege to work with jose perez to buy a car and the experience as first time buyer really left me wanting to come back with family meme we’d to show them how great this dealership treats their customers. Thank you jose you are amazing

This has been the best experience I have ever had buying a car. Ricky was awesome!

I came in unsure of whether I was ready to get a new car and Ryan Cerda was super helpful with showing me options that felt right for me. Great guy!

Pablo Arteaga was amazing to work with He helped me find the perfect truck for me!!

I had an amazing experience buying a car from Liam Abell. From the moment I stepped into the dealership, I felt welcomed and well taken care of. Liam's extensive knowledge about cars helped me choose the right one for my needs and budget. He was genuinely interested in ensuring my satisfaction and went above and beyond to make it happen. I highly recommend Liam Abell for a smooth and enjoyable car buying experience.

Deondre is the person to go to! He helped me be happy with my purchase, high quality car and high quality salesman. Thought it was going to be a painful process but he made everything easier then I expected. 10/10 would recommend. And any future vehicles would be from him

Great information thank you! Roman Miranda five stars! Thanks again.

I bought a car from this dealership after shopping around, process was pretty easy. Roman was very good at communicating and helpful. His entire team, Ray, ryan, and seyed were great. Highly reccomend roman

Great car buying experience with Cesar Meraz/AutoNation Toyota. From start to end Cesar provides you with a personal touch and great Toyota Product knowledge. Thank you Cesar Meraz and keep up the personal touch on your selling days!

Kassandra Helped me purchase my new Tacoma!! I highly recommend her on your next car purchase!

RYAN CERDA WAS GREAT TO WORK WITH!!! MADE EVERYTHING SUPER SIMPLE AND EASY

Excellent experience

Jalen helped me purchase a vehicle and he was a pleasure to work with. By far the best experience I’ve buying a vehicle. I would feel comfortable recommending him to family & friends.

My Wife and I stopped by Toyota Tempe to check out preowned vehicles. We were fortune enough to have Jose Perez guide us through the inventory. After reviewing our needs he showed us a 2020 RAV4 XLE that really left an impression on us so we decided to take it home!!!!

Dylan Davalos and Mike Miller were great to work with. They found me the car I have been looking for! I recommend going to them if you need a new car!

Roman was great. He really helped.

Roman Miranda helps us to buy the sickest ride ever. Please come to this Toyota for all your auto needs.

My salesman was Jose and I had a great experience in buying a car. He’s a great guy to buy a car from. Definitely recommend!

Roman Miranda was a amazing sales person and he helped us find the best way to take the coolest car home

Ask for Toyota Trent

I had Roman help us the other. He was very understanding and helpful with us. I highly recommend Roman . I give him 5 stars 🌟

Robert Gamboa, Service Adviser his customers service excellent!!!

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Dustin was very helpful showing me cars that I was looking for

Go see Sam Stuart! Great Service! A++ Sam Helped me with service on my vehicle he was great! Keeping me informed and a all-round nice guy we need more service writers like Sam. Its the little thing that matters in the car biz and I like to see that happening @ Toyota of Tempe

Thank you for all your help Ricky. I love my new car!

Bought my first car on January 18th and it’s now May 24th and have yet to receive my plates. They haven’t even transferred the title yet. My financing bank increased my rate due to this. I’ve called in various times, got told that there were other cars with similar title issues and that I’m not alone, also that a trade in was out of state which I don’t see how that’d effect my car since the previous owner registered it in Tempe (found out because I was pulled over due to a cop being curious as to why my car wasn’t registered since December of 2022). A family member had recommended them and had no issues, but it’s been a wild experience for me.

Miguel Rojas did an amazing job getting us into a car that we needed. He was very attentive and the process was super easy! Definitely going to come back for my next vehicle!

This was my first service experience for my Rav4 purchased 6 months oil. Brought in for oil change. Said it would take 1.5-2 hours. Went to desk after 1.75 hours. Advised it was done. Rep just needs 10 minutes to do paperwork. Came back 10 minutes later & told rep needs 10 mins. Went to rep office & signed doc then had to wait in heat for 15 mins behind 4 other people waiting for valet to bring car. When got car wasn’t washed. Called this morning to find out why. Rep thought car wash may have been out of service but will have someone call me. No callback yet

The experience was very good all around. Only issue was the time which took about 2hrs for an oil change, however I understand that is typical anywhere.

Sam was my service advisor and did an excellent job in keeping me informed as to what my car needed and getting the service done in a timely manner.

Mark Escobedo was awesome ! Go see him because he?s so nice and easy to work with. Thank you mark

I worked with Paulo Leonardo and Omar Monge. They were great! I'm really happy with my tacoma trd pro!

Lorena was so so soo helpful! I absolutely loved working with her and I am absolutely coming back to this location!! I’d recommend her to everyone!

This was the worst Toyota dealership I’ve ever been to. I took my car to them for an oil change and windshield wipers repair. They did a horrible job on my windshield wipers and I wanted to take the car back to them to get it fixed but could not get anyone in the appropriate department to pick up a phone or call me back. So another Toyota dealership got the issue fixed and they were shocked by the poor quality of the job these guys did. I thought it would be fair to get my money back for that part of the work. This dealership is so compartmentalized that it feels like nobody knows what is going on with the other department. I had to make five stops at different counters to explain the issue before they started taking me on the second round. After spending a sufficient amount of time there, we found out that the manager is not there to authorize the refund. We got their representative’s phone number but every time we text them, we get an answer “Let me look into that”. I’m tired of wasting my time and waiting to get my money back for a low-quality work they did.

Pablo Arteaga, Incredibly helpful, was willing to listen and work me to help me get the tacoma I've wanted for years

The salesman tried getting me financed for something I knew I wouldn't be approved for. Then he tells me he will work on "this" and get back to me. I haven't heard anything from him. He didn't try to get me financed for a cheaper car. It was a joke. I certainly wouldn't pay 16000 for the car I drove. I wouldn't have put 1 star if it would have let me.

Took my 20 year old Toyota Tundra in for some service repairs. Felt the dealership thought they were doing me a favor working on my vehicle.

Upset at the initial phone contact with your customer service male person. Rich took care of what he needed to, and there were lots of tests scheduled which has to take time, but just wish I could have gotten car back quicker

Eddie K at Tempe Toyota was great to work with securing a 2023 Toyota Rav-4 for our son . Will definitely do future business with him on next Toyota

Great customer service.

Just picked up a new Crown XLE. Experience with Roman (sales) and Seth (finance) was seamless. Once we settled on the car and minor details they made the experience excellent

Awesome service! Kas got me into a new Volkswagen and it was great couldn't be happier with my new car friendly people and awesome rates I appreciate everything!

We enjoyed working with Paulo Leonardo. He was knowledgeable about the vehicle, the purchase procedure and it was an absolutely great experience . Rich and Ginny Kline

Trent & Alex were great to work with. I love my new Rav4

Papi was very helpful and prompt with the service. Made the experience very pleasant and expedient.

I purchased my vehicle from a different Toyota dealer and purchased the first 12 months of vehicle maintenance. I called the service department at Auto Nation Toyota and requested them to look up my customer account to see if I could receive my prepaid maintenance work at Auto Nation because it is much closer to where I live compared to the original dealership that I purchased the vehicle from. My service representative was Robert Gamboa. He informed me that I needed to create a new customer profile for Auto Nation and helped me do so over the phone. After that, he scheduled me for an appointment. I asked if he was able to verify that the service would be free since I prepaid for it at another dealership. He said yes. When I arrived for my appointment, he said he needed the VIN number of the car to look up my service contract to verify that it would be free. I told him that I could have given him the VIN number over the phone when I called to schedule my appointment. After making me wait for 50 minutes, he informed me that the service would not be free and the prepaid service contracts can typically only be performed by the original dealership that made the sale. I declined the service and took my vehicle back home after wasting over an hour of my time. I suspect that they just wanted to get me in the door in hopes that I would just pay for the service in order to avoid making another appointment at a later date with the correct dealership. This is why I don't trust dealerships and their sales and service representatives.

Could be a good review from the point of view of the service dep., but from the point of view of the company is negative because they sold to me a car with a huge problem and they are not taking responsability in this fact. I bought a car with them because, after an investigation, people stated they are serious, trusted and rigorously with the cars that they sell, but it was not true. I am really disappointed, tried to contact the general manager about it but he does not show up with a professional and just answer. In fact he did not answer at all, like the company does no care what happened to me in this transaction. Really dissatisfaction, very disappointed.

I had a very pleasant experience with Nicholas Sanchez . He was very personable with my daughter and I.

AutoNation Tempe did a good job taking care of my need for a new Tacoma. My sales rep Cesar was very helpful, attentive and provided prompt notifications of incoming stock so that I was able to get all the amenities I had wanted in my vehicle. Thank you Cesar!

I had a great buying experience at Tempe Toyota with the salesman named Miguel Rojas

In need of a car? Roman Miranda is the man to come see here! He is a rare find in a salesmen world; as he is a man of his word, will go over and beyond to try to make things happen for you! Great guy to work with!! If I can give 10 stars I would, but I guess 5 will do!

Stopped in to see a Prius. Lucky there was a 2023 on site but not for sale. Roman was super helpful and informative on all the new features. We will be looking to purchase one in the future. Thank you Roman!!

I came to this dealership expecting a great experience but instead received an exceptional one😁 Roman Miranda assisted us through the process. God Bless you Roman!

Working with Jose Perez was fast and easy. He made sure I got the vehicle I wanted in the price range I needed. I would return to buy vehicles from this Toyota shop and Jose again.

My experience with Ed was friendly and nice to talk with. Time waiting is also very good. Very polite when talking to you.

I was so pleased with the service.

Great experience.

Had a great experience with my service visit, friendly and knowledgeable visit with Jorge, I service my vehicles there.

Working with Jose Perez was fast and easy. He made sure I got the vehicle I wanted in the price range I needed. I would return to buy vehicles from this Toyota shop and Jose again.

Service with Rich very professional and efficient. My first experience i will be back when needed.

Kassandra explained and presented the car that we interested in very nice. She was patient and answered all of our questions. Great job !

Had an issue with scheduling, once the issue was brought up it was solved promptly and even threw in some floor mats!

David G did an excellent job! His knowledge of the dealership, purchasing process, and vehicle knowledge was exceptional.

Jalen helped me out with the purchase of my new vehicle, and got me a great deal! I will not hesitate to send him all of my friends and family that are in the market for a new or used vehicle.

Had a great experience in shopping at Toyota automation Tempe. Sales associate Nicholas Sanchez was amazing and helped us out through the steps patiently. Service experience: Very good. The first 5k service was handled by Jorge efficiently and quickly. Keep up the good work.

Great, great experience. Luis lopez was super helpful and the process was smooth. I highly suggest the auto-nation Tempe . Thank you

My service advisor Robert G. was fantastic! I felt like he had my best interest in mind. I was most impressed with his timely updates while I sat and waited for my car!

David G did an excellent job! His knowledge of the dealership, purchasing process, and vehicle knowledge was exceptional.

I stopped to see if i could get an oil change right away and was told yes. When i was checed in i was told 2 1/2 hours it will be Done. WHen i asked why i was told i could get an imidiate service and now 2 1/2 hours i di not get a good response. I was also told that i could get tire pricing right away because i was ready to buy and schedule the tires to be installed. I was then trying to explan what i wanted and the service person said he whould let them know. Overall i felt treated like a number and get in line. I decided to get my oil change at another service company and am buying my tires from another source as well.

Buenos días. Me encanta la atención porque son puntuales a la hora de la cita, el trato que nos dan es excelente son muy amables y respetuosos con los clientes.

The best Truck buying experience I have ever encountered! Cesar Meraz product knowledge was on point and has the best prices in the Valley. I will definitely refer Cesar Meraz and AutoNation Toyota to all of my Friends and Family members!

This is my third Toyota from AutoNation they definitely did a great job. Thank you Jose Perez.

Easy team to work with from start to finish, made the buying process simple with no anxiety.

Friendly and helpful

Hollie was absolutely amazing to work with! She found me the perfect vehicle and made the process quick and seamless! I will definitely be recommending all my friends and family to Hollie at Autonation Toyota Tempe:)

Bunch of lairs and thiefs.. will never buy anything from them again..won't even get car worked on at this place..dishonest people.. this is towards Omar the financial manager

cole and ray were fantastic, easy transaction , and on my way. fair price , good people

i definitely recommend coming to this dealership! super friendly and professional ! i worked with kylee! she was so wonderful helpful and sweet!!! made my car buying experience so easy!!!!

Outstanding experience. Worked with Mark and he was great from start to finish. They do not charge you the garbage "Market Adjustments" that other dealership's do in this economy. Will shop at AutoNation Tempe again!

My cashier Leilani was fast, professional, and extremely helpful. A smile goes a long way when your having a bad day. Thank you Leilani!!

Randy is awesome, always very responsive!

Really pleased with the tremendous help with gettin a new ignition for my sons toyota camery big thanks to leani for helping me find it

Great service! The Toyota associate was very nice and very communicative. Service was done 20 minutes sooner than expected!

The service person was not polite!

Worked with Eddie K. to get us a new 2023 Toyota Rav4 XLE. Test drive and entire customer experience was great! Also worked with Seth F. on the added 150k mile warranty. Both guys were awesome! Down to earth and enjoyable conversations. Very pleasant experience and great customer service. All interactions with the employees were pleasant and kind. The facility is very nice and enjoyable. This is my second experience buying a car from a dealership, and this experience was far more pleasant than my first.

Great service. Was able to make appointment with ease and within days of my call. Good job!

Exceptional service. Quick and helpful responses. Lorena Alvarez was my service advisor and was extremely helpful when it came to answering my questions in a timely manner while trying to make decisions.

It was a a quick painless easy process and I was helped from start to finish by Chole with good communication. Finished the deal with Jesus awesome people.

Alex and Latifiha were amazing

Rudest young lady in the parts department.

Lorena was my service advisor on my last visit, I really appreciate the fact she shows interest for customers. She listened to my concern, she confirmed with me to make sure we were on the same page and never felt pressure to buy services I did not need. She explained what I needed and why. Thank you again Mrs. Ortiz.

The whole staff was very helpful. Our salesman Eddie was very informative and we would recommend him and the entire experience 👍

Sold my 2021 Toyota Camry hybrid, Chris A. was amazing to work with, made the deal so easy, manager and Chris went above and beyond to finalize. Thanks!

UPDATE! The check won’t clear! Wonderful! Just wonderful!!! This is so awesome! I’ll be standing out front when I can get down there to try for almost day 11 to get my money back after I was lied to multiple times and then spoken to as if I were a child. Like my situation wasn’t already embarrassing. Emily as you spoke to another woman in the manor and words you did, I have no idea how you got the position you have. How unprofessional and sad. Now I ran out of money as a deposit at another place, have spent $600 in Ubers going back and forth on their word. Moved here for my moms treatments and now she’s dying alone on Mother’s Day because this woman had to be evil to me. And oh the other kicker- well I was engaged to a car salesman 20 years my senior and it costed me my car and almost my life. These are things I had to explain to her and now I am stranded and cashless

Overall the experience was good. It was quick. I knew what I wanted, saw the car and bought it same day. Financing got approved quickly, and I was in and out within a few hours. The buy back guarantee was an awesome perk to not make the purchase feel too pressured. The carfax and maintenance program were also good deals. The only thing was getting the finances sorted out. That part felt a bit rushed before I was able to process everything i was doing which made me a bit nervous. I also felt rushed into and pushed into getting the extra dealer warranty, gap insurance, etc. Which after I looked it over and fully read my contract days later, looked really good, but again I felt rushed and kind of pushed to buy all of that before I really understood what I was doing and again, that made me nervous. So only thing I would recommend is slow down the financial part, allow the customer to read everything, and don't try to sell them on anything before they understand what it is. Cause that extra warranty and insurance was an extra $70 on my monthly payment which I knew and was told about which isn't bad, but in total, it added almost $5000 to the loan which i wasnt told about. That would have been good to fully see and understand before deciding to pay for it.

Jalen and Latifah were more than willing to go above and beyond with helping me find a car. They were patient and knowledgeable. Made the car buying experience so much better.

Paulo gracias por LA attention que nos distes eres un buen Emiliano Para LA toyota grAcias por tus atencione

Worked with Eddie K. to get us a new 2023 Toyota Rav4 XLE. Test drive and entire customer experience was great! Also worked with Seth F. on the added 150k mile warranty. Both guys were awesome! Down to earth and enjoyable conversations. Very pleasant experience and great customer service. All interactions with the employees were pleasant and kind. The facility is very nice and enjoyable. This is my second experience buying a car from a dealership, and this experience was far more pleasant than my first.

Roman and Dylan did an excellent job in getting me matched up with exact the truck I wanted. Excellent customer service!

Jose Elias in service was helpful and amazing.

Kass was very helpful and pleasant to work with!

Kassandra was very helpful and help me find two perfect trucks for my company

Paulo Leonardo was so helpful throughout our purchase this evening! He was not pushy at all. And he was very knowledgeable. Highly recommend asking for his assistance!

Salespeople and service were great. Very attentive and professional.

Got myself a dream truck - Toyota Tundra Capstone. Super happy with the quality and professionalism of the team of people who work at Toyota Auto Nation Tempe. My sales person, Gabriel was very attentive and did everything he could to make this experience smooth as possible. Thank you!

This is the first visit to get the Regular service maintenance for my car, RAV4. The advisor is very helpfule to teach me what is required to inspection. It is great service! his name Jorge. Next time I appoit him to any service.

Love these guys & Eddie is the best!

Ray Ettenger and Roman Miranda made my purchase a seamless experience. From the moment I showed interest and reached out, they went above and beyond to exceed my expectations. I told them exactly what I was looking for, and without hesitation or delay, they found me the best options for my budget. If you are ever seeking to buy a Toyota, come to this dealership and buy from Ray and Roman!!!!

Samuel at Toyota in Tempe was amazing! He was efficient and so kind! Made the experience easy.

Cesar helped us out at autonation toyota in tempe and he was great! So kind, and stayed with us until we got what worked best for us. We love our chevy trailblazer!

I had a great time through the purchasing process here. Nicholas Sanchez was so responsive and informative when I had questions and helped me narrow down the best choice for myself! Very stoked on my new truck!

Got myself a dream truck - Toyota Tundra Capstone. Super happy with the quality and professionalism of the team of people who work at Toyota Auto Nation Tempe. My sales person, Gabriel was very attentive and did everything he could to make this experience smooth as possible. Thank you!

On May 11, 2023, I purchased a pre-owned 2021 Toyota Sienna at AutoNation Toyota Tempe. I had the good fortune to have Luis Lopez as my sales associate. I was an out of town buyer. Luis worked with me every step of the way online. He stayed in contact with me and we worked out every detail of the purchase, online, prior to driving to Tempe to close the sale. My trade-in, and the purchase price of the Sienna, did not change by one cent when I arrived at the dealership. Everyone my wife and I came in contact with at the dealership was friendly and helpful including Seth Francl, in finance, who was very friendly and accommodating. I have been buying cars for over 50 years and this was as pleasant a buying experience as I’ve ever had. I highly recommend Luis and Seth for your next vehicle purchase.

Kass was amazing to work with! She found me the vehicle I wanted at another dealership and wen above and beyond to personally bring it to the local dealership. She walked me through each step of the process and made it a smooth purchase. Would definitely recommend asking for Kass if you're looking for a new car.

I recently had the pleasure of working with Lorena, and I must say that it was an excellent experience. From start to finish, her service was top-notch and highly professional. The specialist was incredibly knowledgeable about cars and was able to diagnose and fix my vehicle's issues quickly and efficiently. She took the time to explain the problem to me in detail, so I had a clear understanding of what was happening with my car. I would highly recommend their services to anyone in need of car repairs or maintenance.

Por el buen servicio sus empleados muy atentos incluyendo el personal de trasporte

Awesome experience! Bernie was pleasant to deal with and took care of us extremely well! Thanks Bernie

Awesome customer service. Great communication. Exactly the way a service experience should be!! Thank you, Lorena. 😊

Ask for Paulo Leonardo, he is the best!! Easiest process ever to get to the purchase of a car. Couldn’t be simpler!

Beautiful setting in Tempe I was quickly ushered to a really great gentleman (Eddie K.) who did everything I asked of him. We found the car I wanted and he completed the sale. D'Andre supported this process. I trusted the unity of their efforts and the respect s hown to me. Eddie K. delivered the Prius to me. for me, this experience was EXCELLENT all the way around

Lorena provided excellent customer service during my recent visit to the dealership. She was knowledgeable, friendly, and went above and beyond to ensure that all of my questions were answered. Thanks to her.

Motorplex was easy to find. The bays were also easy to locate with all the appropriate lighting and signs. Most memorable experience because of Ms. Lorena! She went above and beyond to find me solutions and recommendations. I will definitely buy my next car from here and service it as well!

I always come to Toyota for all my car needs...made an appointment for new tires and a week later on my appointment day had to wait 6 and a half hours at the dealership for my tires to be placed....they knew of my appointment so why weren't tires there already ?

This was my first service for a Toyota Tacoma 4x4. The staff were very friendly and knowledgeable. The lounge had enough room for me to use my laptop to work while I waited. The process from scheduling, hand off and pick up was well tuned. They have a shuttle if you need one that can drop off and pick up within 10 miles. Overall, my experience was excellent

They were very prompt and quick with my recall service.

My experience today 5/9/23 at Hyundai Auto Nation Tempe (service department) was nothing short of a NIGHTMARE. Poor customer service, price switching, and poor communication best describes my customer experience. Prior to my appointment, I was quoted “in writing” a specific dollar amount for an engine inspection, but the day I showed up for the inspection they literally DOUBLED the price 50% and told me I would need to leave my car for 2-3 days, NONE of which was communicated to me BEFOREHAND. I would advise people to take your business ELSEWHERE, but if you still decide to come to this location please AVOID working with MAX MOON and DOUGLAS the (service manager) at all costs. These two employees lack both INTEGRITY and customer service. Douglas, smugly insisted that he was being “transparent” with me about the price change, but the PROPER time to have shown transparency would have been when he contacted me 5/4/23 and quoted me a price via text and shared details about the (extension of warranty) on the engine. I feel strongly these guys would NOT have tried this type of “manipulation” with a MAN and probably see WOMEN customers as gullible and easier to take advantage of financially. No apologies were given, my time was wasted, and my blood pressure was RAISED. Ladies, do yourself a favor and go where you are APPRECIATED and your business is VALUED. Stay away from this place!

i dont recommend any car dealers but these guys in particular have been a thorn in my side. if only there was a way i could exact retribution for the attempted swindling and constant harassment. 😂

Took much longer than I was told it would but otherwise I was very pleased with the service

Gracias a Nico y Miguel buena atención al cliente muy amables , súper recomendados!. Gracias!

Nico y Miguel muy amables y me ayudaron con la compra de mi carro gracias

Went in to upgrade from my Corolla ...to now a RAV4 Limited. Kassandra was able to help me make the transition really easy. Got the chance to work with Santos once more, and service has been excellent as always. Thank you Tempe Toyota Team!! 🙏

Ordered a part through Joe on May 1. I was told I would receive a call When it arrived. I followed up on May 9 because I never received a call. Apparently it was delivered the next day. Horrible customer service from Joe.

Kass and Alex were amazing and super helpful during the buying process! My mother and I each walked away with a vehicle 👍🏻

Kass and Alex did a great job for us. Definitely recommend.

I went to Toyota to look and possible get into a new car as mine was totaled in an accident. Kass was our sales women and she was AMAZING. We picked out 3 cars to test drive which we did fast as she was pretty knowledgeable about the cars so it was definitely nice. Test drove the first one and instantly fell in love. Needless to say we only test drove two and took the first one home with us. She made everything so easy and personable. She new what our needs were and she nailed it spot on. We are now proud owners of a Toyota Highlander XLE. I definitely recommend her!

Friendly, service time on time according to estimate

Miguel went above and beyond, to help me find a car I could afford and assisted with my trade in. He also showed me many of the features of the car, and helped set up the app!

Jorge helped me out tremendously today as I was in for an issue coming from Colorado. I had my problem diagnosed and experienced amazing customer service.

They were detailed on issues with my car. Got me an appt after a week and car was taken Monday and ready by Thursday only thing is they didn’t offer a loaner car so I had to find my own way for nearly two weeks. That would’ve been nice since my car was taken for recall.

Fantastic experience with Paulo Leonardo. I would recommend to anyone.

I have purchased 3 vehicles from Autonation, 2 from Autonation Toyota I was really pleased with the process, and highly recommend Autonation Toyota.

Had Pablo take care of me helped me pick a car within my budget and preference

Zac and Alex provided outstanding customer service from auto selection to finance…

Had an appt at 830 and didn’t get a call until 330pm that my car was done. What is the point of an appt if it takes hours for something that can take an hour tops ?

Austyn and Mike were great and answered all my questions on my 1st Toyota car purchased. I’m a very happy customer

Dustin, did a phenomenal job through my whole process of purchasing a car! He had a great attitude and made it as seamless as possible. It’s too bad I can only rate 5 stars because I would’ve rated Dustin’s service at 10 stars!

Great service , everyone was great , only thing is service took about 2 hours but was expected

I had them change my oil and rotate the tires recently. They forgot to install most of the lug nuts on the right front tire and only partially tightened them on the other tires. I drove off the lot without realizing this and the tire almost came off before I stopped. It did come off when I tried to slowly move the car forward. They left me stranded for an hour and a half and we could not reach a live person for help via the phone. I am not confident that it will be repaired safely since they have to do it at their cost.

Thank you so much Dylan for your patience and working with us and getting what we were asking for!

I was very pleased with the service. Everyone was very polite.

Mr. Grim was very helpful as well as his staff Dustin was always available to answer any concerns and issues. Can?t see buying anywhere else or with anyone else.

there has been a noise issue coming from the dashboard since 3 years ago, and still not resolved. As a customer, i'm not satisfied with the current result and the customer support.

Pablo Arteaga was our sales person. He was very relaxed and gave a great experience. Would recommend working with him

Raheem was a pleasure to work with from the very start until driving off the lot in a brand new Toyota. Had some hiccups waiting for financing to take care of us and also overheard some things that probably shouldn’t have been said in front of customers but all in all, a fantastic transaction. Raheem is definitely an asset and should be promoted!

Raheem was a pleasure to work with from the very start until driving off the lot in a brand new Toyota. Had some hiccups waiting for financing to take care of us and also overheard some things that probably shouldn’t have been said in front of customers but all in all, a fantastic transaction. Raheem is definitely an asset and should be promoted!

5 stars! Ricky Lopez was very awesome. Made the lease buy out process seamless.

Latifa and Alex were so helpful. They helped me get into a 2021 Honda Accord I would recommend them to anyone looking for a vehicle to come down here and ask for them.

Kass was great at helping us out and keeping in touch all along the way while the car was getting ready!

Paulo Leonardo is such a great guy to work with , he was very patient and helpful. He deserves 6 starts.

Sales team - great! Thank you Syeed!! Financing/closing the deal - Sucked! Clean up / corrections made after closing the deal - managed well. Thank you Alex!!

Latifah Bernard was amazing. I love my Rav4 Hybrid.

This is regarding the warranties they sell you at the time of purchase. I've tried getting answers to some of the warranties that were sold to me, but the warranty department doesn't have all of the information. Well, my question is, who inputs this information? Now I have to call and have finance add these warranties that were sold to me because the warranty department doesn't have all of the warranties? I really hate leaving this review because I love Toyota and the service department, etc. I've spent a lot of money there over the years, bought all my cars there since 2004. Make sure you keep all of your purchase information and that the seller inputs everything. Just an FYI.

Kas was great! Constant communication when on the hunt for a tough to find Sienna!

Roman & Seth in Finance were really helpful, they got me a Camry within 48 hours, and couldn’t have had a better experience elsewhere! 10/10, both gentlemen have wonderful humor!

Here at auto nation from out of town a stopped by to buy my mother a vehicle a found one to her like with the much help from Pablo. Thank you all for the help

Pablo Arteago was wonderful in helping with the purchase of my moms new car. Excellent customer service!

Always get the best service.

Always attentive and fast

Decided to have only an engine oil & filter service, $87.03. The recommended 100,000 service would cost over $800.00, no pressure from advisor. At that price I?ll take my chances. Did seem a bit odd that I was charged $2.99 for windshield cleaner concentrate? Was it just topped off? Times are tough, very little inventory with an empty showroom. Boost the service cost. And the kicker, no frigging doughnuts or chocolate chip cookies, coffee was free. Didn?t feel the love. Oh yeah, a charge for tire rotation, Discount Tire appreciates my business. Get the sense that we are being subjected to nickel & dime the customer. Overall, good service, friendly & made services available.

The service department is awesome.. also love the fact they send you pictures of them working on your vehicle

Jose and Juan were absolutely great! They made this experience for me quick and painless!

Ryan sold me a newer Rav4, he was honest and upfront about everything with the vehicle and the stress of having to barter for a good deal was non-existent as the car was a fantastic deal!

Decided to have only an engine oil & filter service, $87.03. The recommended 100,000 service would cost over $800.00, no pressure from advisor. At that price I’ll take my chances. Did seem a bit odd that I was charged $2.99 for windshield cleaner concentrate? Was it just topped off? Times are tough, very little inventory with an empty showroom. Boost the service cost. And the kicker, no frigging doughnuts or chocolate chip cookies, coffee was free. Didn’t feel the love. Oh yeah, a charge for tire rotation, Discount Tire appreciates my business. Get the sense that we are being subjected to nickel & dime the customer. Overall, good service, friendly & made services available.

My first used vehicle purchase in 30 years and it was flawless. Similar vehicles were assessed at other dealers. The price and vehicle preparation at AutoNation Toyota was fantastic compared to the others. Highly recommend them and our Sales Associate - Jaylen.

This was by far the easiest/ best car-buying experience I’ve ever gone through. Drea was extremely helpful in finding the perfect car. Even the finance manager was friendly - which is a first for me. I would definitely recommend AutoNation Toyota in Tempe to everyone.

Great place to buy a car. I am not happy with the maintenance Service took me 30 minutes to check in then 5 hours just to get an oil change

It took over 2 hours oil change one of the people that working almost knocked me over did Nick say excuse

The great Service I get from this place every time I go back makes me wanna purchase another vehicle from them, because they make sure you are satisfied.

For a first time buyer at auto nation in Tempe I had a great experience. The environment was nothing but friendly & easy going.

Went in at 7am for my trucks 30,000 mile service on a Saturday. Got a call at 9:30 saying my front brakes. Need to be done. I told him to go ahead and do it. I didn’t hear anything the rest of the day from my service advisor I showed up on my own at 4:30! looking for my truck. and was told someone broke a part on my caliper when I got my truck back a week later the brakes fell apart and I could not stop my truck until I got back to the dealership. And then they began listing off excuses never go to Tempe auto nation for service. You make an appointment but never get your vehicle back in a timely manner.

Kass was amazing. She kept me calm through the whole process. Seth in Finance was very helpful, especially through electronic signing. Thank you!!!

4 hours in the afternoon of 2022-10-10, for an oil change, transmission drain and fill (about the same as an oil change on a Prius), and an alignment. Never again. On further review, it looks like they put BG ATF in my transmission, instead of Toyota WS ATF, and at higher cost than Toyota WS ATF would have been. I thought I went to a Toyota dealership to get actual Toyota parts and fluids. I don't really understand why some other random company's fluids were put in the car at a branded dealership; I would have gone to an independent mechanic if I wanted something like that. Never again. Update two days later: can't even get the hood open now. Pulling the latch for the hood causes nothing to happen. Never again. Seriously, don't take your car here: it's clear that they're entirely incapable of being a source of maintenance for your vehicle. Looking forward to the generic "please call our GM" response. Feel free to have the GM call me instead, if truly interested in making things better. My name is easy to find. Update May 2023: Never heard back from the dealership despite intermittent attempts to reach out. Would call their main number, talk to whomever answers the phone, explain story, be transferred to "service manager", who would never answer, left voicemail. No response. Ended up having Amex take care of it. If you put your family in your car, don't take it here to have it serviced.

Scheduling services online could be much more user friendly. I’m from a mechanic’s family, and scheduling a simple oil change and tire rotation shouldn’t be that hard navigate. The complexity felt on purpose.

Shoutout to Austyn for finding me a killer deal AND my most favorite car that I've ever driven and get the privilege to own 🙏🙏🙏🙏 if you're looking for a new ride, definitely see what AutoNation Toyota Tempe can do for you :)

Great service 👏 👍

Gabriel was great to deal with!

I’ve always had a great experience when visiting AutoNation Toyota Tempe. The service is completed in the time they say.

Gabriel is the best hands down!

Gabriel is an outstanding sales man. I will recommend to all to see Gabriel for a vehicle.

You guys always do great work on my vehicle. Ever since I have been coming there for the past seven years. Keep up the good work

Sales rep Dustin Kern provided great service. He went above and beyond to help us find a vehicle. He was attentive but not pushy. Unlike so many sales reps Dustin listened to our needs, concern, etc. Professional and easy to work with. We highly recommend Dustin Kern to other buyers.

Thank you Jordan Smith and Latifah for providing and excellent customer experience!! Jordan & Latifah were friendly, genuine and honest. They both were very professional in helping me find the car I wanted and worked out a Great Deal!! I would highly recommend Auto Nation Toyota Tempe to all my friends and family. So if you're in the market to buy a new vehicle ask for Jordan or Latifa. This is a no pressure atmosphere. Thanks again Jordan & Latifah for providing a Great Experience!! :) I absolutely love my new Toyota Camry!! :) :)

Gabriel was very nice to speak with, very sweet and informative. Thank you Gabriel!

Gabriel was great to work with. 👏

Jordan was great!

Thank you Jordan!

I have worked with Gabriel Hosler, he is well informed regarding the Toyota product. I plan on working with him again on my next purchase of a new car. Debbie Miller

Thank you for the Tacoma! We love it, I would definitely recommend Jordan! He was great

Autonation Toyota was one of the best car dealership experiences I have ever had. The customer service was impeccable. It was fast and easy. Highly recommend for anyone who is looking for a fun and easy experience. Thank you!

My first visit with Gabriel was very very informative, he was very understanding of my need to research and was very easy going! Ended up coming back the next day and purchasing it with him! Highly recommend working with Gabriel and his manager Emily

Thanks Jordan, I love the Sienna!

Visits at dealerships are always a crazy time but Gabriel made this car purchase the easiest and most straight forward shopping experience I’ve had in a long time Whether you need a truck or a car, or help deciding on the two like me, Gabriel has been one of the best to work with for research and questions!

Gabriel has been talking with me for a few months now, was very patient and understanding, and finally he helped me locate my new car!

Gabriel was great and very helpful

Miguel was great. He asked good questions and took us right to the vehicle we didn't even know we wanted at the time.

Autonation Toyota was one of the best car dealership experiences I have ever had. The customer service was impeccable. It was fast and easy. Highly recommend for anyone who is looking for a fun and easy experience. Thank you!

David Gallegos was amazing to work with. He helped me find exactly what I was looking for. After that, he made the car buying process as simple and easy as possible. Once that was finished he went over everything and made sure I was completely satisfied with my purchase. Thanks again David G!

I worked with Paulo Leonardo, he was great! Thanks for all the help Paulo!

The service was great. Pablo was great and it was especially helpful because he spoke Spanish which was beneficial for my mom. Everybody was nice and helpful throughout the whole process of buying a car.

David Gallegos was amazing to work with. He helped me find exactly what I was looking for. After that, he made the car buying process as simple and easy as possible. Once that was finished he went over everything and made sure I was completely satisfied with my purchase. Thanks again David G! You went above and beyond to make my car buying experience the best one yet!

Great service. I just came to inquire about a trade in and left with an awesome new car. Both Roman and Chris were patient and knowledgeable. They did not push but walked me through different scenarios. Will come again❤️

Rodney's amazing!! great communication throughout the whole process.

Great customer service! I recommend working with Paulo Leonardo, he listened to all off our concerns and needs, he made the whole buying experience easy.

Juan U. helped us out and did a fantastic job.

Last car was a Honda. With Rodney's great assistance, I've officially made the switch.

Update: I was contacted by David Cole, Sales Manager, who apologized for their sales person dropping the ball after my purchase. David agreed to have all the necessary issues looked at and corrected. He went as far as getting approvals from upper management in order to replace the convertible top on my Camaro along with servicing the car as my contract stated was done. I just picked up my car and am happy with the results. All things aside, once management realized there were issues after my purchase he went above and beyond to ensure the car I purchased from them was in top condition! David was great to work with and I would recommend AutoNation Toyota Tempe for future automobile purchase. The sales staff and finance team are great during your purchase however if there is an issue with the car anytime afterwards they will ghost you! I purchased a Convertible Camaro on March 28th and on April 1st the back window started to leak causing water spots on the back seat and interior damage. Contacted the person who sold me the car and he said they have a "guy" who can fix it and would contact me the following Monday to make an appointment to repair it.. I haven't heard from them since. I've called, texted and asked for assistance with no response. Now I find out that the car wasn't serviced but the paperwork they provided says it was. My engine oil life is at 9%, if it was serviced, and the oil was changed as they claim, this percentage should be 100% or close to it. Now I'm wondering what else they were not truthful about and how to hold them accountable for misleading me and providing false claims on my paperwork. Very disappointed in how this company responds to issues once the purchase is completed.

AutoNation Toyota Tempe, and our salesperson, Dustin Kern, met and exceeded all expectations. Called, got questions answered, test drove, purchased and drove away in new car.

Great customer service! I recommend working with Paulo Leonardo, he's very attentive and helpful!!!!

Excellent service. I will recommend the place to friends. Incredible experience with the professional Paulo Leonardo Bruno, great service.

I’m so content with my overall experience while car shopping at AutoNation Toyota. My appreciation goes out to Miguel and Jaime as they endured me during my many road-tests and constant questions. Not sure if many auto salesmen have dealt with someone who’s last car purchase took place 22 years ago (2001). These two men literally underwent patience testing, and they exceded my expectations and passed with flying colors! I required being educated on how to simply turn on a modern vehicle to working with a digital dash board that’s managed by what I consider a mouse pad. Yes, these men deserve praise for dealing with me. Thank you two for your professionalism and courtesy.

Thanks Paulo Leonardo great job.

I worked with Paulo Leonardo, he helped us finding the right car for us! Great customer service!

Great customer service! I recommend Paulo Leonardo's service, he listened to all our doubts and needs, he made the buying experience a lot easier.

I had a great experience! It was an easy and fast process. Thanks to my salesman Luis Lopez!

Went in looking for an sedan. Rodney helped me pick out the one that was best for me, and got all the boring stuff done quickly. The car's been perfect so far!

It seemed like whenever I had a question about the process, Rodney was ready with the. answer. Amazing communication from him.!

Congratulations for the great work Paulo Bruno!!!!!!

Got a Rav4 from this place. Rodney is essential.

Rodney was a delight. Very helpful, great personality, funny yet thorough. What more can you ask for?

Thank you Robert for the great service. Kudos to the whole team there. They have their acts together. I brought my car in for an oil change and an inspection. The service was prompt, friendly and professional. I recommend Tempe Honda!

Excellent customer sales service from Kass!!

Eddie K was exceptional in helping me through the car buying process. He was very communicative and helpful. I love my new car! Jesus also helped me get the best possible deal and warranty. I feel like I had friends helping me.

I had a great experience buying my 2023 Toyota Tacoma at AutoNation Toyota of Tempe! I absolutely love my truck and my wife and i were treated fantastic by all sales reps. The Sales Team worked hard to find me the exact truck i was looking for and make it work within my budget. The only issue at all was with the Finance portion of the process. Again, the Team overall did amazing at making sure the numbers were to my liking and we agreed on a final price for the vehicle out the door. However, i had a firm budget that i could not go beyond, and i felt a lot of pressure to agree to one of their very expensive warranty programs. When i politely declined to agree to add the extra cost of a warranty program is where my experience went south. I personally felt that my finance rep lost interest in me as a customer once he knew for sure i was not adding any of the warranty programs and their attitude and demeanor quickly changed. It was apparent they just wanted to move on to the next sale. I get it, they are there to make money, but it did affect my overall purchasing experience, which had been outstanding up until that point.

Eddie in Service kept me updated on the progress of my 2018 Tundra. Ther needed repair was made quickly and the staff was very professional.

Horrible customer service by Randy. He walked around for 45 minutes while my keys lay on the valet counter- wildly frustrating.

When you make an appointment for 9:00 am and you leave the dealership at 11:30 and only thing you had done is an oil change & tire rotation seems a bit long to me!!

We are only here in Arizona for the winter, leaving this Saturday the 29th for our place in the PA mountains then we will be heading to the east coast of Florida next December. Arizona has been a great experience for my wife and l and would return again for another winter in the near future. I came up on my 15k oil and tire rotation while being here and scheduled an appointment with your dealership. I was lucky enough to have Eddie Alamoda as my service advisor. I can’t say enough about this gentleman and his professional experience. Not only did he go over and above for me for just an oil change and tire rotation he was kind enough to give me some tips on a company that does protective shields for the front of the vehicle. Lucky for me there are several of there places around the country. Talk about kind and courteous and just loves meeting with his costumers well l’ve owned 3 Tacomas, a 4 runner, a Camry and now my 22 Highlander hybrid which is a fabulous vehicle all from the same dealership in Florida and never have l had the privilege to meet such a dedicated service advisor like Eddie. Let me say that l’ve never had a bad one in Florida or PA but nothing like this man Eddie. Let me finish by saying, Eddie, Toyota should be and lm sure they are proud that you are a part of there team. When and if we meet again Eddie l wish you nothing but the best. Stay healthy and keep doing what you do best! Sencerly Glenn Prinz.

AutoNation Toyota Tempe service is a pleasant experience where I see an improvement every time I visit to service my 5 year old car. I appreciate the consistency in good service over these five years and I recommend AutoNation Toyota Tempe for purchasing a new or used car and service as we bought our 2018 Prius Prime from them 5 years ago and we have had nothing but good experiences with them.

Be careful if you are looking to buy a car from this business! These sales people kept trying to slip a warranty in on my used car purchase that I didn’t want, and then argued with me about taking it out! No, I didn’t purchase their warranty and no, I wouldn’t recommend this place!

very happy with the quick service turn around with one hiccup. After getting home I installed some locking wheel nuts and found the wheel nuts were extremely tight after the tire rotation. This happens for one reason, they used an air gun and didn't torque the wheel nuts as factory recommended.This causes bolt thread stretching and potential breakage in the future. The dealer should be doing better.

Disappointing, so much of wasting time, mistakes in the paperwork, not transparency and a lot of misinformation.

The service department at this dealership is stellar. it is very hard to find such organized, efficient service as Tempe Toyota these days. Well done, and thank you. 5 Stars

I went to look at a car after calling the dealership. Raheem, who I had spoken to the day before, was there to greet me when I arrived. He made the experience so smooth which meant so much to me. The car was already pulled up to the front and I was able to look at the car immediately. He knew I was nervous and made sure to explain and talk through everything. On top of that he and everyone else who assisted me took the time to get to know me which made it feel like they truly care about the customer. Thank you Raheem and the team for making this experience an amazing one.

The only drawback from my appointment was that I had to wait for close to 4 hours for the service to be completed.

It was a pleasure doing business with AutoNation. Jalen did an excellent job working with me and answering all of my questions.

Took car in for 5000 mile service. They did everything and provided a nice record of all services performed.

Just took our Highlander for service and brake issue. Not sure about our service agreement and warranty but our service advisor Chris Montalbano went out of his way to make sure our vehicle got everything we needed and at no cost to us. Sure glad we chose Autonation Toyota for this vehicle and service. They got our backs!!

I had jo appointment when my car didn?t start because the battery. I showed up to the dealership and Sam gave the best customer service ever. He said, even with no appointments, we will take care of you. They did! Thank you team!

They were very kind, very patient, I found a car that I liked and they gave me a very good price, I really appreciate it.

Pappy and Eddie were amazing, going out of their way to help me find the exact 4Runner I was looking for. Amazing customer service!

Great customer service and all staff friendly. Service time and repair was what they explained to me. I liked that they were upfront and honest about the repair.

Lorena was great. Communication was top notch. Thank you!

Eddie was very helpful with the entire process, starting from making the first appointment to test drive the car we were interested in. He was very communicative and informative in the most polite manner.

My initial relationship with Autonation Toyota was when I purchased my Chevy Equinox from them back in 2018. Now that it?s 2023, and now that my warranties have all expired I?ve found myself needing a new car. I worked with Miguel and within an hour of searching and test driving we found my new car, a Mazda CX-9. With this being the second time purchasing a car from this dealership, I have nothing but good and positive things to say. I?m very grateful for the streamlined process and good used vehicle section!

Even though we were not able to purchase a vehicle from auto nation Toyota, the process and professionalism of Paulo Leonardo was above and beyond. In the future when we’re back in the market for a vehicle we will most definitely return. 5 stars

Cesar Meraz made my car buying experience a true delight. From finding the vehicle to him handing me the keys. He made it easy and fun buying my new car. Thank You Cesar for making me completely satisfied with my purchase and making my experience at your dealership a great one.

I have dealt with this agency and this is my third Toyota I have purchased from them. They are the best and I always tub an excellent service manager.

Rich Taylor, Service manager is a real asset. He explains the scope of work and the cost thoroughly before starting the work. Everyone I have dealt with here is professional and informative.

I am very pleased with everyone at AutoNation Toyota in Tempe. Gabriel Holser was my salesperson. Everyone was aware of my situation and bad experience with Camelback Toyota and was very supportive during the process. Thank you, thank you everyone, to Alex the finance guy and the manager that writes =) with her signature (forgot her name) thank you all for your support during this process 💕

I had an appointment for an oil change but was told it could be a two to two and a half hour wait. This happened the last time I came in for service and I ended up leaving and paying another place for service I could have done free there. I am not sure what the sense of making an appointment is and still waiting over two hours. I drive almost an hour for service so waiting that long for a scheduled routine oil change to me should not take that long.

I was help by Miguel Rojos. We came to look at the 4Runner. We saw a few that we liked. We got approved for the new 2023 4Runner. That we are happy with the new car.

I found the vehicle I wanted and they got the deal done before lunch so that I could get to work by 1:30pm

He help us on getting a truck wish i like good job

sales experience with ray ettinger and roman marcus was impeccable...courteous, prompt, knowledgeable...i have bought several cars from them...and will buy more...

Rich is the best help I have experienced since I have been getting my car serviced there.

Was very polite and explained each car. Made sure any questions made. Super friendly. Thanks Dustin Kern!

Mark Escobedo did amazing job with our new Tacoma TRD Pro. Thank You Auto Nation Toyota

On time, Great free oil change. Tire rotation was $24. Rich was great help

2 hour wait before assessment of my vehicle was provided. My normal service person was booked, so another person was given. Not personable

The cashier and rental desk was staffed by only one person. My service advisor Chris M had to log in and process my paperwork and payment transaction. Fortunately he was able to do that ( I know I couldn?t at my work)! Kudos for everyone that helped out as there weee two others after me and she had to get the rental for the other person.

Eddie was so upfront and welcoming letting me know what will be done and upon completion what took place at the end. So great to not feel any stress while hanging out at the waiting area for my car to be taken care of.

Dustin was my salesman while shopping for cars. I had two used cars that I wanted to look at and the Tiguan ended up being sold previously but the 2018 Atlas was still available. Even though I had combed the carfax prior to coming in, Dustin still sat down and went through every page with me. Alex was the finance person I worked with and worked with me to get the warranty coverage I was comfortable with. Overall a good experience just quite a long day due to finance being a bit backed up.

I can not rave enough about Latifah Bernard, she was amazing in this process. She was very enthusiastic when showing us our vehicle and made the journey easy and fun. Her knowledge and welcoming attitude is one like no other. I highly recommend getting a vehicle at this place.

Excellent Service Salesman Eddie K did a good job, by delivering his promise on time.

Thank you for my first oil / filter change and brake inspection with my new 2012 Blue Ribbon Metallic Prius V. I also received a great price for a package of 6 oil change / tire rotation services and made my purchase.

Excellent customer service from my sales rep Latifah and finance rep Steph. Easily the smoothest vehicle purchase we have ever experienced in over 50 years of truck purchases.

My purchase was very simple and pressure free. Sales rep, Cole, was awesome as was the Sales Manage and Finance Manager. Highly recommend.

Weird experience. Came in for a very run-of-the-mill oil change that they said could be 1.5 hours. Four hours later they finally wrapped it and I can leave. They're clearly overbooking themselves and letting the customer pick up the pain for what's already expensive regular maintenance. Same for everyone else that was there.

Had a great experience buying my Toyota Tacoma. They worked around my schedule and held the vehicle until I could get there to purchase. The show room was nice and Derrick was a great help.

This was my very first purchase and I had lots of anxiety about getting exactly what I wanted and wanting a good experience with sales. Cesar at AutoNation was hands down the best Sales expert I could have asked for. He listened to exactly what I wanted and never tried convincing me I needed something else which was very important. He kept constant communication and reassurance about my purchase. He even went the extra mile to come in on his day off to assist me!! After signing my papers he took so much time showing me everything my car had to offer from safety settings to audio settings and answered every questions thoroughly. I will forever thank him for making my first purchase the best and most unforgettable experience I could have received . Thank you Cesar for my new 2023 Camry XSE!!

It's a typical wait for service when its complimentary, at least 2 hours, if your waiting. The main thing that annoys me is that I tell them I'm waiting and then they try to call me when car is done. I'll be sitting around waiting for them to actually get me. But it is complimentary so I guess I can't complain too much.

I found the vehicle I wanted on Edmunds website, shortly after submitting that I was interested, AutoNation called me. it was smooth sailing from there. Very Helpful, Very Friendly and Extremely Professional. Start to finish, everyone I came in contact with was phenomenal. Couldn't be more happy with the service and the vehicle I purchased.

Waited nearly three hours for an oil change for which I had an appt. Service guy was clearly overwhelmed, told me they were super busy, claimed everyone had an appt. Not true, I inquired with others during my wait. Was told 1.5 to 2 hours, at 2.5 I found my service guy to get an update. Car was finished but he hadn't started paperwork. Nearly 15 mins later I get my vehicle and based upon the oven-like temperature inside, I'm guessing it had been sitting for an hour. Complete and utter waste of an entire afternoon.

Did great work and were extremely fast as well as did a little more work than was required however, forgot to reinstall a plastic panel over the rear driver door handle. Fortunately it was left in the back floorboard and I put it back on myself. There is also a scuff on the inside door jam of the rear driver door that was not there prior to the repairs. Not the end of the world but it is unsightly to me. As well, left my gas tank virtually empty after driving it to the dealership they say. However, they put more miles on it than it should have taken to get to the dealership and back. I had 3 miles left in my fuel tank and almost ran out on my way to a store.

Dustin was absolutely awesome along side Alex. After almost 3ish months of shopping, I really never thought I?d find something. I was ready to wait for the used car market to drop even though I wanted a new Toyota tundra. I unfortunately everything is gone before I got a chance to see the trim and color I wanted. I shopping a lot at big 2, berg, Earnhardt and Miller Toyota with no help and no luck. I went to Tempe Toyota not sure if anything would be on the lot and there was only 1 left. It wasn?t the exact color I wanted and it wasn?t the exact trim I wanted, but Dustin was awesome and helped me come a conclusion that let me leave same day in a new ride and final put the search behind me. Dustin, compared to the other few dozen scummy salespeople at other dealers, was incredibly helpful and just straight human, something often not found these days. If anyone reads this review, please don?t go to Big 2 or Berg, trash salespeople and not human. Dustin and his team were solid in helping me get what I needed and at a cost that fit my budget. 6 stars if I could rate it that high!

I want to extend my thanks to the professional, courteous, stress free trade in at AutoNation Toyota. Everyone from the manager, Dan to the salesman DeAndre, and finance specialist Emily were great. Making it the best new car purchase I ever had. A lot of dealers add premiums to their cars in this current sales environment to make huge profits but AutoNation Tempe does not. I highly recommend this dealer for integrity and honesty.

This is the second time we have bought a car from Eddie K, he is great and will be my first call next time as well! Tempe Toyota gave me a great trade in price, the whole experience was great

A very enjoyable experience. It just takes soooo long to get out the door.

I had a great experience with the service advisor. He guided me throughout the entire maintenance work and also helped to proactively check the recalls on the vehicle that I was anyway expected to do but I was not aware of.

This dealer, salesperson, manager and inance person. Gabe, Alli ans Alex all treated us with care and respect. I was coming in with an issue with another dealer and everyone was ontop of things trying to do the best they could for me to receive the best service possible. That is highly appreciated especially coming from a dealer who tried to rip me off with their rollout strategy (Camelback Toyota, don't go there). Thank you everyone for your great support and understanding!

Very good and good recommendations Chris nice job

Was sent detailed photos of blown fuse needed for clearance lights. Really appreciate the detail. This wil allow me to do minor troubleshooting on my own.

Pappy really kept on searching for the car we wanted and was great at keeping me looped in. He came through with the perfect vehicle!

Cole Anson and the AutoNation team made my buying experience fantastic every step of the way. My decision had come down to two vehicle options between two different dealerships, and Cole earned my business by being supportive and knowledgeable without being overbearing or pushy. His communication was excellent as he navigated my requests throughout the buying process. Do yourself a huge favor, and ask for Cole by name to make sure you end up in the right vehicle.

East and quick repair of my 2009 Prius. No surprises and done on time.

I worked with Ryan O and Ray to buy a New Car, also have service done regularly with 0 complications

I WOULD HIGHLY RECOMEND Eddie Alameda for a service advisor , this is my 2nd time going to him and he just takes care off you like no one else or more like a family member he is a super nice guy with a great atitude to help the customer by far the best guy I had helping me out for any of my cars...

Dylan was helpful and knowledgeable. Not pushy which was appreciated.

Very well versed associate and professional appearance.

Issues w/dashboard resolved. Great service!

This place has always been super helpful. They are quick with my oil changes. Always keep me in the loop. And even helped me when I had an issue with my cars warranty

Mark was very helpful and knowledgeable about the vehicle. I wanted to purchase he did a good job.

Super fast and didn't give me an excuse when they didn't have the parts needed for my vehicle they simply found them and did the work required.

Eddie is fantastic! Always friendly and helpful! Best personality ever!

My wife and I went in today shopping around for some cars and as soon we came in to the lot Dustin greeted us and we had barely even entered the lot he just made the process super nice and easy for us and yes we did buy a car from Dustin he was that awesome I would definitely recommend him to anyone looking to get into a car he Will go above and beyond to make sure he finds the right car for you!!!!!! Thank you again Dustin you have no idea how much we appreciate you and will appreciate forever!!!!!

My wife and I went in today shopping around for some cars and as soon I we came in to Dustin greeted us and we had barely even entered the lot he just made super nice and easy for us and yes we did buy a car from Dustin he was that awesome I would definitely recommend him to anyone looking to get into a car he Weill go above and beyond to make sure he finds the right car for you!!!!!! Thank you again Dustin you have no idea how much we appreciate you and will appreciate forever!!!!!

Work performed was well done. Issue is with a resultant parts order placed by service advisor Samuel Stuart. Very expensive parts tied to a repetitive RAV4 recall on rear suspension, I researched this online and determined I did not want the Toyota parts and would go a different direction. Requested a refund for parts. It has not been THREE weeks, I have not received a refund to my card, nor have I been advised the parts were ready for pick-up. NOTHING. Same goes for response - this dealer gives you a run-around, if they answer their phones at all, and nothing is resolved and no call backs occur. It's "We Got Your Money, Tough Nuts To You" philosophy of customer service here. Plenty of other options in such a large city, best of luck to you guys.

Great experience at the dealership today. Salesman Cesar Meraz was very helpful and knowledgeable. He took his time and showed us several different cars that we were interested. I thank Cesar and the dealer ship for a smooth transaction.

Informative, helpful, and knowledgeable. Made the process simple and easy

Thanks to the professional, courteous, stress free trade in at AutoNation Toyota. Everyone from the manager, Dan to the salesman DeAndre, and finance specialist Emily were great. Making it the best new car purchase I ever had. A lot of dealers add premiums to their cars in this current sales environment to make huge profits but AutoNation Tempe does not. I highly recommend this dealer for integrity and honesty.

Service representative was very thorough and responsive to my needs.

Max was great at finding exactly what we needed

It was awesome,satisfied experience I'm recommending this place. Scott was helped me

Sayed.is Good honest salesman. Bought a few cars from him.. i you need a car new Or used .. go see Sayed..

I was in visiting Cesar at Auto Nation Toyota. He’s one of the greatest guys I’ve met in the car business. I’ve seen many many salesman in the past and Cesar does not hold a candle to anyone I have done business with. When you’re in the area go visit Cesar he’ll treat you right

4 hours for an oil change is wild

I dropped my car off at 7am and it was ready by 11am.

Rich Taylor is an exceptional service advisor. He always keeps me informed as the repairs are being made.

Dan Fazio provided superior customer service. He listened to my needs and suggested the perfect vehicle for me. Dan was not at all high pressure. The bonus is that I got a great deal. I can't speak highly enough about my experience at Autonation Toyota Tempe.

Paulo Leonardo was very helpful and professional. Did a great job helping my wife and I purchasing a truck. The thing I like about auto nation is the no haggle policy. Makes for a much smoother experience. Knowing the price is the price helps build trust with their salesman. Will return in the future for other car purchases!

We just bought a used car at AutoNation Toyota in Tempe. We dealt with Matt Mendoza there and it was a very pleasant experience. Matt is easy going, knows cars and is just interested in helping you out as a customer. The same goes with Alexander Boyle in finance. We are happy campers.

I recently moved to a Maricopa, AZ and this was my first time getting my 2020 RAV4 serviced since arriving. I was able to make my appointment easily and Richard “Rich” was assigned to me as a service advisor. I dropped my vehicle off this morning, waited in their service lobby for the service to be completed and Rich notified me as soon as my vehicle was done. Rich was prompt, courteous, friendly and knowledgeable. I had a very good experience at AutoNation Toyota Tempe. I give it a perfect 5 star rating.

Friendly staff and a great price for the car I was looking for.

Rich Taylor is a wonderful service advisor and I always feel as if I get honest and fair-priced service for my Toyota 4Runner, which I have had serviced there since I bought it from them in 2005.

I bought my Tundra in for a replacement part due to a recall. Mind you I have tried to get this done for almost a year. In fact I got the round around three different times trying to get this part replaced. Each time I would make an appointment, then would receive a call telling me they couldn't locate the price. On my last visit I had items stolen from my center console in my truck. I know this because I handed over my key I took a picture of my center console and as soon as I picked up my vehicle I opened up my center console and noticed what was missing. I reported this to the service manager, which he was very pleasant. A police report was filed, but I am still out the item that was stolen from me.

Not appreciative. The lady I talk to and gave her my keys was very rude. She was rude for nothing. I didn't not even say anything to her.

Always excellent service! Chris Montalbano, especially, is friendly, courteous, professional and knowledgeable.

BEST EXPERIENCE I?VE EVER HAD BUYING A CAR!!! The customer service was exceptional! No BS, trustworthy, patient and kind reps!!! Everyone we worked with was amazing! The manager DID NOT try to bulldoze or highball us!

Great experience! I Non pressure and my Sales guy Gabe was so fun

My main concern was a hesitant start. I was told the battery needed replacing. It is less than a year old and under warranty so took it to the place I purchased. Was told it was good. Have taken it to Autozone twice and also told the battery is good. I called Toyota Service back and left a message to be able to please speak with someone and never heard back.

I ended up with two sales people who helped me. Both were younger and nice people. No pressure. They had to work with me and things I had going on. They were both helpful and did a good job explaining things. Buying was no problem, no hassle. Linda

Buen servico de parte de Jose Pérez

If you need a new car go see David Cole he's the best and will give you the best deal

Miguel Rojas he gets to the point and gives you the right number and that?s what we are looking for.

Eddie K helped me out alot, thanks A TON, awesome experience!!!!!!

Profesional and gets to the point without trying to sell something you don’t want!! Never felt pressured from him. We definitely recommend Miguel Rojas

First of all let me say I don’t like dealerships. So this review is pre-biased. Took the 4Runner in for service and they told me it would be $144 for an oil change and rotation. I thought that was ridiculous and told the “service manager” and he said that’s the price but he’d try to find me a deal somehow. I took it upon myself to look on their website and found both an oil change and rotation coupon. Right there, easy to find. No searching required. The service manager never came upon these coupons, but luckily I did. Saved $50. He must have a different internet than I do. Or maybe a droid. They were also supposed to appraise my vehicle to help aid my trade process. They didn’t do that either. Also, when I got the runner in 2020, they put the wrong running boards on. Overall, seems like a pretty amateur show. But what dealer doesn’t? Now they keep calling every so often asking if I will trade up or get something else. I tell each person that I’d consider it…just get me more info. Crickets…

Eddie K was awesome 👌 Great customer service The food was appreciated 😋

Great

Paulo was great at guiding me through my Purchase and was easy to work with. He did not push me in to anything was able to provide an honest answer to my questions.

This was the first visit for my new Rav 4. When I got there, I even stepped out of my car and it was around 10 minutes before anyone even acknowledged I was there. Then when they told me that they would let my service rep know it was at least another 5 minutes before he came out. After the service was completed I was standing at the valet for about 10 minutes before anyone showed up to get my car. Other than the people service, the car service was done in a timely fashion.

Peace of Mind in knowing that the 2020 Camry Toyota Hybrid will receive excellent care by auto specialist. Excellent care, by scheduling service on the estimated time frame given based on mileage. I wait in the lobby and leave without any worries, Until the next time. I never miss a service date.

It's always a pleasant experience. The service dept is thorough and communicative.

Corrected copy: We had a great experience at AutoNation Toyota! First of all, our salesman, Eddie K was knowledgeable, helpful, and personable. he was able to locate and obtain the vehicle that we had been waiting at least 6-9 months to purchase from other dealers! On the day of the sale, he made it easy and as convenient as possible to accommodate our schedule. We are true believers in toyota, and had a successful and pleasant experience at the dealership!

Always a successful experience at AutoNation Toyota Tempe!!

Extremely quick service for oil change!

Although it took 20 minutes initially for a service advisor to check me in upon arrival to the dealership, the actual repair to the tire was 2 hours. They were very busy and I did not have an appointment. I was glad they had the tire in stock and able to complete the repair "same day".

Chris and Roman were great help getting my old Prius sold. Highly recommend!

Great experience. I was originally interested in a New Sienna, but wasn't aware of the high demand. They are all sold before they get to the lots. Alec advised me of this, and I started looking at other brands. A few days later he texted me that they had a 22 Sienna with under 10k miles just come in and asked if I wanted to take a look, I got there in about 30 minutes. He already had it parked out front. It was a Saturday, but they got me in and out in a decent amount of time.

Great experience. I was originally interested in a New Sienna, but wasn't aware of the high demand. They are all sold before they get to the lots. Alec advised me of this, and I started looking at other brands. A few days later he texted me that they had a 22 Sienna with under 10k miles just come in and asked if I wanted to take a look, I got there in about 30 minutes. He already had it parked out front. It was a Saturday, but they got me in and out in a decent amount of time.

Easy process, great service, in and out quickly. Rich was very friendly and helped answer any questions I had.

Bernie is a phenomenal sales man. Does everything he can to help you! Highly recommend him!

We worked with Jalen McDaniels. He was great. Very kind, patient, and informative. Not pushy at all. Would highly recommend him. The process was more transparent than other dealers we visited in the area.

Great Service! Rich Taylor has been my Service Advisor for MANY years & he is awesome! I’ve purchased 4 vehicles from this dealership.

Our salesman, Eddie K was outstanding!! He made the process flow smoothly and followed up after the sale. We would highly recommend Eddie K if you are looking to purchase a car from Toyota Tempe.

I had a 7:30 am appointment for a 25k mile oil change and at drop off was told an hour to an hour and 15 minutes so I waited. At 9:36am I received a text that the air filter. cabin filter and wheel alignment were suggested. Filters would be quick however alignment would take about an hour. I agreed those services needed to be done 1 hour . . .ah ok. Did not receive a text that my vehicle was complete until after 11:35 am. Over 4 hours of waiting in the lobby for what I thought would be 2 hours or less . . . ridiculous! If I were told to expect to be there over 2 hours I would have gone to work and came back later so I could accomplish something and be productive.

They accurately troubleshot a steering issue and repaired it satisfactorily. Would definitely recommend this Toyota service center.

I made an appointment online which was super easy and convenient. I arrived and they took my car back right away. But I waited and I waited and I waited. At the 2.5 hour mark, I asked when my car would be ready. It took another half hour. Why?

Professional service, friendly staff

Im glad I was at least given a chance to talk about my experience, I had Bernie for my sales advisor, to be honest at first I thought he was nice but as we got through the transaction that is what it felt like a transaction, I didnt not feel like I was at all taken care of, it wasnt until I got home the next day I realized I didnt know anything about the car, like the features, the sound system the air conditioning or the seats, it was just overwhelming how much I didnt know and its the first time where I felt like I was really have to read the manual to understand my car, so mainly Bernie told me several times how many years hes worked there but all those years he still didnt know how to add my app or any information, and he was actually pretty rude towards the end, instead of apologizing for his lack of knowledge he tried to pawn me off on several people and even told one of the other employees that he could have me as a customer, as if I was being too demanding or something wanting to be able to install the app and he didnt know how, I dropped over 40k at this dealership and I felt taken advantage of, Ive never felt so horrible after buying a car, thank god the car is great unfortunately I hardly know anything about it, I didnt get the 100k warranty mainly because I dont really want to have my car serviced there and deal with some of the people I felt extremely transactional like they wanted to get me out asap also I was under the impression that the warranty 100k one was part of the price, so if you want my honest opinion, they service was horrible, no one followed up with me after to thank me for my business, and at the dealership I felt like Bernie was actually mad at me and I bought a car from him. I say Camelback is usually where I go for servicing and Id rather go there, I didn't not have a good experience and I can honestly say I don't think any of the people there would care or did care what I thought at all otherwise they would have taken care of me better, Bernie especially had no knowledge was extremely impatient he was mad bc I got there late the day when I was bringing the check and I had to go to several banks and had my 4 month old with me, so no I do not recommend this place if you want white glove service they are like a wham bam thank you maam dont ask questions do things our way type of place, maybe it was bc I was female or asian I don't know but overall I've bought my last 3 cars at toyota, this was the worst experience and I spent the most here, which is ironic, but these days no one really matters and it seems like I definitely did not Bernie did not care about me my experience and definitely gave me nothing no information on my vehicle, no hey if you need something let me know or did not ask if I had any questions about the vehicle at anytime during the 2 days I was there, if he worked there for so many years I couldnt tell, he didnt know even know how to use their systems, I do not recommend auto nation for sales or information or customer service, it was all about them not about their customers, not once was I asked did you need anything else do you have any other questions, I felt like I had to fight for any bit of information, it was not offered to me, it was just something I had to ask for and half of the time I did not even get a satisfactory answer, definitely a horrible experience, if I could I would not have bought the car their, I do like my car, but like I said I hardly know anything about it and the service is NOT what Id expect from toyota, I have driven toyota for over 20 years and this is the first time where I would not recommend the dealership if my friends asked me I would tell them to go to camelback or another dealership, to be honest I am not happy with the warranty or the information I got, if someone could call me because I have a ton of questions that I didnt get answered mainly do I have to get my servicing there or can I go to any dealership with the factory warranty?

Lou did a great job helping me find a car that was in my budget and fit what I wanted. At no time did I feel any pressure to buy nor feel obligated to buy just because I talked to him. Lou is down to earth.

Miguel Rojas was so patient in helping us find a starter vehicle. I definitely recommend him to anyone that is looking for a trust worthing sales associate.

Great customer service! Bought my new 2023 Camry I love it.

Omar in the finance department was awsome

My service manager, Eddie, is awesome. When I take my car in for service, he will tell me what I need and don’t need. That level of honesty leads to trust. If Eddie tells me that I need to attend to something on my Toyota, I ask them to fix it right away. You can’t get that trust anywhere. I will be going back

DUSTIN is an Excellent Excellent Excellent Sales person and he's a lot of help. He has good good customer service.

Although the wait for our vehicle wasn?t fun, the customer service was great. We were updated on our vehicle arrival frequently. Derrick was really great to work with!

Alex Boyle in finance was awesome!

First oil change and was treated like a long time friend. Jessi is very knowledgeable and charismatic. They were very busy, but wait time wasn’t bad even with him finding a nail in my tire.

Alex Boyle in the finance department was great. He was able to put us at ease which is really important when buying a new vehicle. I highly recommend!

We had a great experience at AutoNation Toyota! First of all our salesman, Eddie K was knowledgeable, helpful, & personable. He was able to locate and obtain the vehicle that we had been waiting at least 6-9 months to purchase from other dealers! On the day of the sale, he made it easy and as congenital possible to accommodate our schedule. We are true believers in Toyota, and had a successful experience at the dealership!

Pretty nice dealership. Good customer service and price

We dealt with Kyle and Emily. Both were professional and easy to work with. The car we chose was in nice shape, clean, and priced well. It was an easy process.

Failed to give me the correct information financially before going in to sign papers. hard to reach regarding how to pay my bill. Miguel and Jaime were not honest in the closing process

Great service as soon as you pull in. Offered free services & wait time was not long. Would recommended to a friend

Max Gonzalez was absolutely wonderful, he was very informative, and help make the buying process smooth and fast. I will definitely be recommending not only AutoNation Toyota Tempe but him as well.

Started a lil rocky after the sales manager did not return my call to hold a vehicle with a deposit. Once we got the dealership, we were assisted by an amazing salesman. He was so nice and helpful. He made our experience pleasant.

I bought my truck from Auto Nation Toyota Tempe a couple years ago. I take it here for scheduled maintenance since it was included with my purchase. It seems every time I go, it takes longer and longer to get the work done. I don't have another way to get around so I just go in for oil change and tire rotation and wait there. This last time, I made a 7:30 appointment. I was told they were running an hour and a half to two hours. Ouch, but ok. It took 4 hours and 45 minutes!!! Why even bother to make an appointment? Will not be going back.

Just a great experience from start to finish. My experience was over a 6 week period. My salesman Bill answered all my questions whenever I had them. Every associate I came in contact with was professional and helpful. Just great customer service.

Eddie K (sales) was outstanding to work with. Experienced and friendly.

They got me in and out quickly and my advisor Connor was very helpful and friendly I will be back. Thank you guys for being so great!

Pleasant, friendly, Max was more than happy to help us. he went all out of his way to get us a great deal.

Jose Perez helped me find a car I really liked and made the process so easy.

Great service department wouldn’t get service done anywhere else

As always Eddie provided exceptional service and always make the experience so pleasant.

Very professional team. Will definitely do business with them again.

The whole buying experience was easy without any pressure. The weather was not ideal, but we needed to get a car. Cassandra helped us look at there current inventory of cars on a computer. They were able to narrow what cars we wanted and we were able to test drive them. I would definitely buy another car there.

Excellent service and we were taken care of by Mr Connor - the shuttle service was beyond expectation and everyone was so friendly! Truly one of the few times we felt someone valued customer service from start to finish! Highly recommended their service department!

My service is always efficient and courteous. I?m always pleased with the quality of the work done on my car. They make sure I'm kept up to date

If it weren?t for the Service Manager Brandon and two of the polite valet/check in lads this would be a 0 star. This is probably my 6-8 oil change at Toyota Tempe location. We purchased my 2021 highlander hybrid from here as well. At the last visit I was scheduled for an oil change with someone named Chris as my service tech. Upon arriving to drop off my car I was told that Chris was not here today and it would be a while until someone could see to me to leave the car. It took about 30 minutes to finally drop off my keys with my new service tech Jose. At 3:30pm they notified me that my car was ready for pick up. My husband dropped me and my 1 year old off at 4:30 to pick up my car because I had errands to run after with her. Upon arriving to pick up my car I waited 15 minutes to pay and they are very disorganized at the cashier window, they have to know the service man?s name in order to find paperwork and nothing is filed well. I over paid for an oil change and then went outside to hand my receipt to the Valet to get my car. He could not find my key in the lock box so he ran to the shop to check in there, then ran around checking with people to find it. After about 15 minutes I gave up and took my 1 year old back inside to ask the cashier to speak with the manager. She had me wait a few more minutes then called the manager. It took 10-15 mins for Brandon to come to his office. He took another 15-20 minutes to review video footage to try to track down where my key was before coming to speak with me and my 1 year old. Come to find out one of the men left my key in another car and now totally lost my key. I told him they should review their key keeping policy because this isn?t the first time my key wasn?t in the lock box upon pick up. He offered a rental car but both of my car seats for my kids were in the Highlander. I?d have to come back another day for him to make me another key. I had to call my husband and make him bring my spare key back so I could leave? after another 15-20 minutes of waiting it was now 5:30 and my husband arrived with my key but the service department was completely empty. No brandon around, no cashiers, no valet men, no service techs. If your department screwed up this badly maybe you should have made sure someone was there to help me once I had a key so I could get out of there. But no one was around, I went back in the dealership and found someone in sales, explained to him what happened and asked if he could go get my key. He wasn?t able to and went around trying to find someone? he was unable to find anyone. I found someone possibly a service tech on my third trip back outside and asked him. He finally brought me my car and I was finally leaving at 5:35pm. I came back 4 days later once they finally had a key available and Brandon had us in and out in 20 minutes and reimbursed me for the service. In summary we won?t be coming back? staff is unorganized, do not follow procedures, service techs leave keys around, do not take their paperwork to the cashiers prior to notifying the customer that the car is ready for pick up, they lose track of keys, and don?t care how long they keep people waiting.

I agree with most of the other negative replies. Their finance people are the worst, especially that fat, little slimy dude. Some of the sales reps are very aggressive !!! However Colton was very patient and friendly. The service department is outstanding and professional. Conner was especially helpful!!! I am still looking for a slightly used 2021/2022 hydrid Highlander XLE/XSE. I was hoping to get one at (ANTT). However, unless you change your methods of aggressive sales and financing, I will go to Earnhardt Toyota, Camelback Toyota, Big Two Toyota, Avondale Toyota. I purchased my last 2016 Highlander from Camelback Toyota! They were very helpful.

Recently purchased a 2023 camry with the help of Kylee and emmily there the best. Very professional very easy to work with love my new car !

I do not know enough about cars to judge quality of repairs. We have come to Autonation for years though and car has always worked well afterward.

Mark E was a big help and got me through the process with ease. Will definitely recommend them to anyone buying a vehicle!

My experience is always lovely and quick so thats always helpful.

Raheem is the best! If you are looking for a car - he?s your guy! Will find a car in your budget and will spend quality time making sure you?re happy

I took my Tundra in for regular service but I also needed brakes and rotors checked as I had noticed a wobble last time I towed my trailer. The service rep gave me a quick quote off the top of his head for the extra work and assured me they could get it done while I waited. They sent me a text about 1.5 hours later with the price and recommendation to clear the AC evap as well. I approved the work on all items and about 2 hours later they were done with all work. It was a fair and timely exchange in my opinion.

Had an excellent experience at AutoNation Toyota Tempe for multiple reasons. First of all, I want to commend them for not trying to force upon the consumer any market up-charges/adjustments. Second, Cesar was the best possible partner we could have hoped to work with and consistently went above and beyond for us throughout the entire process. Finally, they worked with us to provide a reasonable trade-in amount on our old vehicle that made things simple and easy for us to just drive away in our new vehicle!

Very easy

Fast professional friendly service Sam was great Facility was clean

Jessi Tays made my experience, and past experiences awesome. Jessi always has delivered what he said he would.

Trent the salesperson was amazing.. he’s the only reason it’s has any stars. That’s my guy right there. The finance department is what ruined it all. Of course, despite knowing people in the finance department, they still try to shove warranties down your throat. Told him i can’t pay more than a certain amount a month.. ignored that.. kept pitching me deals. Signed everything after listening for 30-45 min and left. Next day, the finance guy texts me saying he’s got me a lower payment and he’s resending documents to sign.. payment is lower BUT.. i see some warranties snuck in there that i never asked for or was told about. Asked multiple times if they can be removed, and of course, in typical dealership fashion, ignores it, tells me some bs about it’s a bank program .. i tell him no.. he keeps pushing, calling, having his boss call me 3 times in a row from 2 different numbers. If they were required to have for some “bank program” i would’ve kept it, but he was just lying straight to me cause he probably didn’t expect me to catch the extra stuff. So i told him no i just want the gap coverage i asked for and that’s it.. so he gets his feelings hurt and instead of just removing them and saving me another $20 a month.. he just says “fine, go with your original payment” So these guys aren’t your friends, if you aren’t making them money, they do not care about you. Tried to find out who my loan is through and he won’t respond so i have no idea. I wish trent could just do the whole process.. sales department is amazing.. 5 stars.. finance guy i dealt with… man.. what a scam

Called dealership to inquire about a specific model & color Camry. Eddie K. from the sales department answered the call and quickly determined that they had a Camry meeting my requirements. 3 hrs later I drove home with a new car. The price of the new vehicle was clearly stated , no haggling , no surprises. Eddie was professional & easy to talk to. I would highly recommend seeing him if you're looking to purchase a new Toyota.

I had a great experience getting my vehicle serviced at AutoNation Toyota. The staff was courteous, professional, and knowledgeable. The service was completed efficiently and with attention to detail. I highly recommend them for auto repair and maintenance services.

Got me in and out pretty quick

Called dealership to inquire about a specific model & color Camry. Eddie K. answered the phone and quickly determined that a Camry meeting my requirements was in stock. 3 hours later I drove home with a new Camry. Eddie is a super nice salesperson, straight forward with no gimmicks . Literally in 15 minutes from the time we sat down with him the sale was done.