Recent Reviews from AutoNation Toyota Tempe

Update: Customer Service contacted me last week and let me know that they are looking into the case. And yesterday I got another call and they told me that they saw the error on their end. So they will keep my plan as it is and send new agreement in mail in 2 weeks. ___________________ Ok, please bear with me because it will a long one. I will explain everything step by step. I bought a car from this place last year November. While I am buying the car, I am told by the sales man, his name is Horea Silvas, that the price that they are offering has ToyotaCare Plus Prepaid Maintenance Plan (see the 1st photo). We agreed on the price and went to see the Finance guy for the paper work. The finance guy, his name is Charles P Bacigalupi III, offered us another plan which is GAP and Vehicle Protection Plan. And he exactly told us this while he is offering this plan: "Since you have ToyotaCare Plus Prepaid Maintenance Premium Plan, it is better for you to get extended warranty till 10000 mile (see the second photo)". I asked what is the difference between Prepaid Maintenance Premium Plan vs Vehicle Protection Plan. He told me that "Prepaid Maintenance Plan covers preventative maintenance every 5000 miles till 55000 or November 27, 2019, whichever comes first. However, Vehicle Protection Plan is basically is a warranty for working parts of the car till 100000 but not covers tire changes, for example" I said ok and we agreed to pay about $2500 more on the top of the initial price. And while We were signing the papers with my wife we got VERBALLY confirmation at least for 3 times about what are those plans are. Up the this part is the first part of the story. So we bought the car and went home and a couple weeks later I got lots of papers and agreements in the mail showing that what we talked and signed was implemented and I was happy. I took my car to the maintenance for 2 times and even once I have used the road side assistance. Those were all free and I did not pay anything as the plan states. However, the last week I took my car to the AutoNation Toyota for 40000 preventative maintenance and the service guy told me that I need to pay for the service. I talked to him and showed him the agreement that I had in my hand. Then he was convinced but told me that in their system the agreement was canceled. I asked him HOW? No one called me or notify me or get my authorization for the cancellation. he said he does not have any control over it and I should talk to the finance department. By the way he gave the service for free since he understood that there is a problem on their side. So I have thanked him and went to the finance department. after a short wait, the finance guy Charles showed up and I was kinda happy since I have talked to him while buying the car and I thought it will be easy for me to explain the situation. However, it was the opposite. He told me that I do not have the Prepaid Maintenance Premium Plan. I tried to explain our past talk and why I bought the Vehicle Protection Plan but he said "No you do not have this plan and did not pay for it".Then I showed him the agreement that I got in the mail verifying my claim. after seeing that, he looked the system and told me that "Yeah you had it but since you did not pay We CANCELED it". I said "I did not need the pay for it since it was the deal that we had" and "how you can cancel an agreement without notifying me or calling me" since I did not sign anything for cancellation. And you know what he told me "It was OUR MISTAKE and WE CANCELED it since our signatures were on file and You should feel happy since you get 3 services for free". This was first of all rude and basically FRAUD. I tried to explain him that this is wrong but he fired me from his room. So bottom line I do not recommend to buy a car here even if you decide to buy a car, I highly recommend for you to record every talk you had, especially, with the finance guys since you will need them. By the way, It has been 2 weeks and I am still try to solve this problem. But No one is willing to help me.

Samet Arda Oct 17, 2017

Is it just with Scion's or are Toyota buyers also feeling like there's no point in having a warranty on your vehicle because it's not like they're going to honor it anyways... My boyfriend brought in his Scion FRS a month ago to get the engine fixed, which is COVERED under his warranty, but Toyota refuses to honor it. We've been having to share one car this entire time too. Keep in mind, I work two jobs so it's not easy sharing my car when I have to be at more than one place in a day. On top of the drama that you're about to read, our service rep, Guy, has not been the most helpful fellow there is. When we dropped off our car, I kid you not, he looked at us and said "is there someone else you can go to, I was about to leave?"... Sorry buddy, you were the only one there!! Anyways, they asked us for records on our previous oil changes, in which we provided the information they needed. They then stated they needed records of the previous car owner's oil changes, even though I find that ridiculous because the previous owner's oil changes wouldn't have been the cause of the problem. We've had the car for about a year now? But either way, we had already provided them with the car fax when we initially dropped off our paperwork but we still provided them more documents. They then told us there was too large of a gap in between two of the oil changes from the previous owner so they still weren't going to honor it. We were able to find even MORE documents for them but it still wasn't enough... Oh, and the dealership has never actually told us the cause of the engine needing to be replaced by the way. So now here we are... having to go through an appeals process through Toyota all because they won't cover his warranty. Toyota, you have no idea the amount of stress you have put us and our families through this last month and I will not stop until this is made right. I'm disgusted by your company and will make sure everyone knows what you really stand for.

Kelly Hayes Aug 26, 2017

DON'T WASTE YOUR TIME OR MONEY ON THIS PLACE. I purchased a 2017 Corolla this past March2017 for my wife. I am currently on deployment, so I wanted a reliable car for my wife who is pregnant. Back then, Toyota was having a promotion for Corollas which included 0 down and 0% interest. So I purchased a Corolla and ONLY included the GAP insurance. By the end of April, I received a call from MJ (Finance Agent) informing me that they needed me to go to the dealership to re-sign the contract since there were a "few missing signatures". Luckily for them, I was going home to take care of some stuff before I deployed. I went to the dealership and spoke to MJ again. He told me they needed to make a new contract since some signatures were missing. I asked him and he CONFIRMED that all things were the same as the original contract (0 Down, 0% interest and ONLY the GAP Insurance and a monthly payment of $297). I signed the contract and I asked MJ to print me a copy of the contract and to email it to me as well. For some odd reason, the printer was not working at the moment so I just told him to email me the copy of the new contract. I was in a hurry and I need to head back to San Diego so I trusted him to email me those documents. Needless to say, I never received by mail or email the copy of the new contract. By May 9, the temporary permit they gave me when I originally purchased the car expired and I still have NOT received the plates. By this time, I was just about to go on deployment, so I was home for a few days. Once again, I went back to the dealership to address this issue. However, when I got to the dealership, I found out that my monthly payment went up to $393/month. I WAS FURIOUS. At this time, MJ wasn't working there anymore so they assigned my case to a new Finance Agent, Jordan Hawkins. I worked with Jordan and we made a new contract with the original numbers that I have agreed upon (0 down, 0% interest, GAP insurance, Monthly Payment of $297). This time, I made them to give me a paper copy of the contract as well as an electronic copy of it. By the end of May, I was already on deployment in the Middle East. At this time, my wife informed me that we received a letter from TFS with the contract number, Payment amount, and Payment due date. This letter had all the wrong numbers. It still included the wrong purchased amount and the $393 monthly payment. I called TFS and even sent them a copy of the contract. They told me that the contract I was providing was not on file and they needed to get the contract from the dealership. I am currently about 10 hrs ahead of Arizona time, I have been calling them at really late hours for me in order to try to get a hold of somebody in the finance department during their working hours. I have left voicemail, emails and even contacted the customer service support on the web. I still have not received a single call or email from them. DO NOT WASTE YOUR TIME WITH THESE PEOPLE. BUY YOUR CAR SOMEWHERE ELSE. THESE GUYS ARE HORRIBLE.

Luis Alberto Almeida Jun 10, 2017

The best advice I can give is to avoid AutoNation Toyota Tempe at all cost. When I purchased a certified used 2011 Tundra, they failed to do the work that was promised and have been dishonest at every single opportunity possible. Had they not had the low mileage certified used 4x4 truck I was looking for, I would have run far away. I caution everyone to avoid them at all costs. This was my first time buying a vehicle from a dealership. This shows why they deserve the reputation they have earned – a D- on BBB! Sales is a joke, the detail shop is terrible, and the service shop is plain fraudulent and incompetent. First visit: coming from a family that has owned 5 other Toyota vehicles, I knew I wanted a Toyota truck. A drunk driver had totaled my previous vehicle leaving me without a car so I needed a replacement. We went to check out various Tundra and Tacoma models at AutoNation Toyota. The salesman assisting us was Richard Basso. Having looked online prior to our visit, I knew they had a certified used 2011 Tundra that I wanted to check out. It was not on the sales lot but Richard was patient with me looking at other trucks and SUV’s. Eventually the Tundra was located. It looked nice and fit the criteria I was looking for in a vehicle. Long story short, I ended up purchasing the truck that night. The vehicle still needed to go through the service shop for repairs necessary to bring it up to the certified used standard so we agreed to pick it up in a few days. From my inspection I found it had an engine oil leak, rock chips in the windshield, and window trim that needed replaced in addition to their planned repairs. The dealership agreed to take care of these items before I picked it up. Second visit: a few days later I was contacted and notified the truck was ready to be picked up. Here is where the fun begins. There was oil all over the valve cover where the leak had been repaired. They had completed the repair but did not bother to clean up after themselves, which was extremely unprofessional. The chips in the windshield had not been repaired. They also did a terrible job on the detail with half the panels still dirty and they had not even cleaned the roof at all! At this point, Richard the salesman commented that the detail shop is pretty terrible (not confidence inspiring!). Safe to say I’m not happy at this point. They also did not have the certified paperwork ready and promised it at a later date which left me very uneasy. They promised in writing that these issues would be taken care of at a later date and that I could take the truck that night. As I had be carless for a month at this point, I was eager to have the vehicle. We said goodbye and I got in and started the truck to leave. Upon starting the truck, all of the lights were flashing on the dash and the engine was running extremely rough. I went back inside and notified the salesman who came out along with the sales manager. They checked the codes and determined it was an engine misfire which the sales manager claimed was probably from the truck's engine being washed and that the problem would go away on its own. I know quite a bit about vehicles and as such refused to drive the truck until it was repaired properly. They agreed to fix the check engine light and the other repairs that had not been completed, leaving me to go home disappointed. Third visit: the truck was ready to go. The check engine light was caused by installing the sensor wiring incorrectly after the valve cover was replaced. The truck was clean this time and they had all of the proper paperwork. The salesman, Richard, apologized (though none of this is his fault) and all seems well. Upon leaving, I noticed that the truck was not driving straight, in spite of an alignment being performed. Now being sick of dealing with AutoNation Toyota, I figured the worst is over and I would just deal with it. Fast forward 1.5 months and 2500 miles later. I reached my tipping point and decided to write this review. The maintenance reminder light has come on, the one that is supposed to come on every 5000 miles and is reset when the oil is changed. Also, the oil level is low raising the question of whether the oil leak was actually repaired. I’ll summarize the main points: The claim to have done an oil change. If so, the maintenance light should come on after 5000 miles and not after only 2500 miles following the sale. The oil level is low indicating the leak may not have been repaired. They claimed to do an alignment but the truck did not drive straight immediately after they performed the alignment. Their detail shop left swirl marks all over the dark colored truck from having done an extremely poor job on the detail. They claimed to have replaced the wiper blades during the certified vehicle prep. However, they streak like they are a year old. In conclusion, I paid extremely good money for this truck and as a certified used vehicle, I expected a much better experience. AutoNation Toyota appears to have lied about the work that was done to prepare the vehicle for sale and did a very poor job of other work that was actually performed. Run far away from this place, even if they have a vehicle you want. There are plenty of other Toyota Dealerships in the valley.

Spencer Clayton May 31, 2017

I LOVE "my" Service Department Guys at AutoNation Toyota Tempe and their awesome management team, Brandon Reed and Mike Culbertson!! They have been "my go-to guys" for almost 10 years now so I have come to trust them COMPLETELY!! Recently, I was driving with my kids when, SUDDENLY WITHOUT WARNING, my Prius COMPLETELY lost power; we're talking "I can't turn my steering wheel, no panel lights" dead! It was a REALLY scary experience but my Toyota guys saved the day! Not only did my car have absolutely NO power, but I also smelled burning (of an electrical nature) which probably scared me the most. So I called and left a frantic message for one of my very favorite, incredibly trustworthy, reliable, and talented Toyota Techs (John S. a.k.a. "Shep"). And even though (as I found out later) he was on vacation at the time, he returned my call, walked me through some troubleshooting exercises, and determined over the phone that it was most likely my inverter water pump. He advised me to have it towed to the dealership. When I offered to pay him a phone consultation fee, he refused and told me it was "On the house." When we realized that we needed to get my car into neutral so we could get it loaded onto the tow truck, my Service Advisor, Rich Taylor, spoke to another knowledgeable and helpful Toyota Tech named DJ. DJ helped us figure out how to detach the inverter water pump and switch out the fuse to see if the car would regain power so we could get it into neutral. (Let me tell you...that was SERIOUSLY harder than you could imagine because there is not much room to maneuver! I KNEW they were awesome before, but after this experience, I have a newfound respect for these guys!) After the AAA driver dropped my car off at the dealership, we were sitting in my advisor's office filling out paperwork when another customer approached and asked Mr. Taylor for assistance. He reported that his car had a dead battery. The Service Department had actually closed by that time, but Mr. Taylor, who clearly cares about customers, still helped the guy out. When they got my car into the shop the next day Justin (another experienced Toyota Tech) was able to inspect my car to diagnose what had happened. Just as "Shep" had predicted during our phone consultation, it WAS my inverter water pump! Justin replaced it and now I have my car back; good as new!! YAAAAAY!! Even though this was an entirely stressful event, my Toyota guys quickly alleviated my stress. They took great care of me and quickly got my car repaired and back on the road!! They are clearly educated, well-trained, REALLY smart Toyota guys and best of all, their actions prove that they truly care about their customers! I wouldn't take my Prius anywhere else!! ♡♡♡♡♡

Fredie Jo Mar 29, 2017

Service Department (Sam, Brandon, and also Mike): 0 stars!! We had an appointment scheduled for a regular servicing for my husband's new Prius (less than 2 yrs old). Service dept had screwed up the day, and rudely indicated that it was our fault. We asked to speak to a manager, but we were ignored, so we drove away! Tried to contact a manager later that evening, and he was no help! He was very unprofessional, and again seemed to accuse us of the appointment being our mistake, and said that we should have known that they do servicing without appointments. We asked for an apology for their mistake, and for the rude and offensive behavior we were receiving. The manager did not offer those things. As frustrated as we were, we tried to remain calm, but the manager then accused us of being offensive, told us he did not know what to do to help us, and told us we were not welcome to come back to AutoNation Toyota Tempe, and hung up on us! I cannot believe the gall! The next day, we then tried to get ahold of another manager, but every time the receptionists told us no one was available to speak to us, and they took down our phone numbers, but no one ever returned our call. After several days, we were able to get ahold of a general manager who wanted my husband to call and set up a meeting with him. When we said we were able to come down in person, we finally got a call back, but this time they said that we were the offensive ones, and that we were not allowed to set foot in AutoNation Toyota Tempe, because they would consider it trespassing and would call the police!! I really cannot understand the nerve of them, and the COMPLETE ABSENCE OF CUSTOMER RESPECT OR CUSTOMER SERVICE. When we try to contact AutoNation corporate, we are also getting nowhere, because all we can find is a chat session with a robot who is no help, and no phone number or email address. This company sucks!! They really need to learn decency and respect for their customers! We will never go back! All it would have taken was an apology for their mistake a week ago, and a corrected appointment to finally get the servicing done. That is all!! But, we never received that. We bought our Toyota vehicle with the understanding that we have "Toyota Care," for servicing/oil changes and warranties which must be upheld. I think that AutoNation must not care about these things, and I wonder if Toyota would appreciate them so poorly representing their company and their products. Please consider boycotting AutoNation and Toyota. After 10 years of being loyal to Toyota, I think I will be changing my brand loyalty and be taking my business and hard-earned money somewhere else, where they appreciate my business.

Courtney Shoff Jan 30, 2017

Earlier, I bought a 2017 Toyota Prius. This is my experience at the dealership and afterwards. 1) The car is fantastic and I love it. 2) Their warranty person was a bit pushy and seemed insulted and tried to make me feel bad about declining extra warranties. That's not good service. 3) As soon as I get home, my friend notices that I don't have any plates on the back of my car. I call the dealership and it turns out that they forgot to put them on the car. The right thing to do would have been to have someone drive out and put them on. Instead, I had to make a new trip to the dealership in the morning and risk getting a ticket for driving without plates). 4) That past weekend, I get a call from the dealer saying that they have the wrong VIN for my new car. I don't even know how that is possible. Not a big deal, I go out to the car and give them the new VIN for their records. 5) Later that day, I get another call that my new car registration and temporary plates had been cancelled. I'm assuming this is due to the VIN event earlier in the day. The dealer said he would immediately send me the new information in email to print out and put in my car. I had to send a reminder email later because it was never done. I finally get the email on Monday morning with the new information. So again, I could have been driving with the risk of being pulled over for an invalid plate/registration. 6) I got an email from the internet sales manager over the weekend to see if I was still interested in buying a Prius. I respond with the information above and wonder how they do not have a record of me making the purchase. 7) Last week, I got another email from the general manager asking if I had any more questions regarding the Prius I had inquired about. I respond with similar information. As I was getting ready to leave the dealership the first time, they made it a very profound point that they shoot for 10s on service and that a 9 is simply unacceptable. How is any of the above acceptable, let alone a 9 or a 10? I have left reviews on other sites. The dealer responded asking me to call the general manager to make this right. I did and left a message. It has been about a week and no response. I try getting the email from their chat to email him or her directly, but they are unable to find an email. This is simply not good service.

Joey Davis Nov 29, 2016

Just got back from a service appointment. The service area was dead as a door nail. I know what a busy service bay looks like, and today wasn't it. Regardless, there were plenty of people standing around the service area. In other words, the service area wasn't busy nor short-staffed. The employee (I hesitate to call him a service adviser) Randy Scott confirmed from the paper on his clipboard that I'd be waiting. So there was no confusion about whether or not it mattered how long it took. My appointment was an oil change and tire rotation. On a slow, overstaffed day. Doesn't get any easier than that, right? Wrong. Randy grunts something about how he'll come find me and then turns around. Nothing about where to go to wait, no question about whether or not I want the car washed, no "thanks". Nothing. Just a grunt, and then his back. I go inside to a nearly empty waiting room. TWO HOURS later, Randy comes strolling in and says my car's done. He hands me a stack of papers and points to the cashier. Nothing about where my car is, how the multi-point check went. Nothing. So I go to the cashier window. The cashier tells me to initial in a few places acknowledging that Randy went over everything with me. He didn't, so I left those blank. The cashier wasn't surprised at all. I suspect she's used to Randy displeasing others as well. So I go to the service bays to get my car. It's nowhere to be seen. I hand the "valet" the paperwork. He says it's being washed (i.e., my car wasn't done as Randy incorrectly said it was). When the oil change tech (Ryan) brings my car around, he leaves a wadded up paper floor mat on the driver's side floor, and a big number tag hanging from my rear view mirror. By that point I was fed up. Of all the people I talked to, no "hi's", no normal communication. Just silence or grunts, on top of a very simple job taking twice as long as it should have. And the so-called car wash is poor. My windows and windshield were streaky, and there was bird poop on my trunk lid. There shouldn't be bird poop on a trunk lid after just getting washed. Also, my wife recently decided to buy out the 2 year old car she was leasing. The finance guy hounded her for HOURS to buy a $2500 non-Toyota warranty that only lasted until the odometer read 70,000 miles. My wife's no dummy, so she declined. Finance guy tries some scare tactics with a laminated scare sheet showing grossly inflated repair costs. Then he tries some trickery with extending the life of the loan without telling her. Luckily she noticed herself. After HOURS, he gives up, gets mad, and practically storms out of the room (due to no commission) and the manager comes in and finishes the deal up. He saw a woman by herself and thought to himself how easy it'd be to rip her off. He got mad when it didn't work. Bottom line: If you're looking to buy a Toyota, or have one serviced, GO ELSEWHERE! There are tons of Toyota dealers in the East Valley, let alone the entire Valley. This place is terrible. You've been warned.

Rant Rave Oct 22, 2016

Great service, no pressure on purchase. Recently the wife and I decided that we wanted a new vehicle. We initially went to a Honda dealership near my house and looked at the Honda Odyssey. After reviewing and testing a couple models I quickly learned that there was just zero leg room for a tall person. So we left and went next door to a Toyota dealership. There we were greeted and directed towards the Toyota Sienna. The first thing I checked was the leg room for the driver. If felt as though I was floating on clouds with the seat and there was enough room to completely stretch out. I was sold on the van I wanted. While talking to the sales person we talked about the various options and what each model came with. By this time it was getting super late, my two young kids were getting restless and very hungry. The sales person asked if we wanted to take the van for a ride. We stated no, we didn't have the car seats, so he offered that one can go now, and the other can go at a later time. Reluctant, ended up going around the corner to see how the van drove. When we got back we told the sales agent that we were going to take the night to think on it. He proceeded to ask if we were planning on trading our current vehicle in. We said we were planning on trading the vehicle in and so he asked for the VIN to check to see what we could get for a trade in. He asked for 5 minutes to check on what we would get back on the vehicle. After waiting for ten minutes, my son asked to use the restroom. My wife took him inside to go to the bathroom and I stayed with my other son. Shortly after the sales person waved me in to "Talk to his manager." This is where things really started to go south. We sit down and the manager introduced himself and states "It is our priority to for your complete satisfaction." Then started to show me the rates on what they could offer us as far as price and financing. My wife returned from going to the bathroom and sat next to us. After hearing his sales pitch and short sided offer on the trade-in. We explained that we were not gong to purchase the vehicle tonight. He then started on again and kept pushing for us to make a decision. Even offered to have us take the van for the night to think on it. We declined and I kind of went off on him pointing out that their trade in offer was about $1k shy (according to an online estimate) and that their starting price was way high (according to TruCar). We finalized our goodbyes and left right away. A couple days later, and a several hours of researching the new vehicle, we decided to try another dealership to see if we had any better luck. This is when we found AutoNation. We parked in front and immediately were asked if we needed assistance. We confirmed and they sent us Raymond. After asking us what our needs were we were taken in the golf cart onto the lot to view all of the options for the Toyota Sienna and to check the inside of them. Ray mostly just stood back and provided us answers when we asked but was very passive the entire time. This was a huge change compared to dealership we went to previously. After thoroughly looking through the vehicle we were happy to come inside and talk numbers with Ray and his manager Michael. From the research I had done, I knew what number I was looking to spend on this new vehicle and explained that up front. We ended up talking them down a little on their pricing and were able to get the trade-in value we were looking for. Again, it started getting late and the boys were getting hungry. So we asked if they would mind if we went out to eat and came back. They were completely flexible with the idea and we took their offer to discuss further. After dinner we came back and had pretty much made up our mind to move forward with the purchase. AutoNation make the entire purchasing process super easy and were even able to provide a fixed rate that trumped my own bank's rate. TL;DR: Looked at Honda Odyssey, leg room was lacking for a 6'4" person. Dealer near was super pushy. Found AutoNation, completely enjoyed purchase.

Kris Snyder Oct 4, 2016

Let me start by saying I actually had a great experience with this dealership years ago when I purchased a 2007 Toyota Tacoma. I purchased it through the Costco buyers program or I would have never driven across town to go to this dealership. That being said I never used them for service because there were other dealerships closer to work and home. Well thankfully I never took my truck there because after today I will tell everyone I know how horrible the service department at Autonation Toyota Tempe is. While driving into work today I heard a loud sound that sounded like a gun shot and then a noticeable difference in the driving of the car. I pulled over and saw that the tire was flat. I pulled the bad tire and put on the spare. While examining the flat tire I saw that there weren't any issues with the tire but the rim had a huge hole in it. Like a bomb blew up inside the rim, pushing the alloy outwards. I made an appointment with the service department at Autonation Toyota Tempe and took it in this afternoon. After waiting there for almost an hour the service advisor came to tell me that the damage was caused by running something over. First of all since I was there and they weren't I can tell you there wasn't anything in the road. Additionally the damaged rim is the back drivers side rim. If I did run something over that was capable of doing that kind of damage wouldn't it make sense that there would be damage to the front tire or the bottom of the car? Regardless of that my point is this. Chris Maltablano (I think this is how it is spelled) is a rude, inconsiderate service advisor. I would recommend taking your vehicle to any other dealership in Arizona for service as long as it's not Autonation Toyota in Tempe. Needless to say I was not surprised that this place has multiple negative reviews. Save yourself the time, hassle and frustration. I took my truck to Earnhardt Toyota in Mesa for service and they always treated me with courtesy and respect. I will be going to any dealership other than Autonation in the future.

Dustin Rich Aug 23, 2016

I wanted to get another Avalon lease (my 4th) and I specified my exact requirements and put my request out to bid through Edmunds. Jon at Autonation Toyota answered by email (and did not barge down my door with an immediate phone call.) His was easily the best bid and once I confirmed he had my vehicle in stock, I quickly committed to an appointment and the lease. Other bidders were quick to ask what the bid was so they could see if they could beat it. Frankly, if they were going to beat it, I expected them to play straight with me from the start. Jon gave me a better price than I asked for without playing any games. I wanted to spend as little time in the dealership as possible and Jon accommodated me. Due to life, I had to change my appointment time three times and each time Jon was accommodating and respectful. He did have only a few papers for me to fill out. I then sat with a finance person who only asked me about one option which I had on my prior lease and she was very good at explaining how it would affect my lease payments. No hard sell or surprises. Amy, the Internet Sales director introduced herself to me and made sure I was pleased with my lease experience. I walked in, dropped off my old lease and drove off in under an hour. Sweet! Throughout Jon was helpful, low key, pleasant and service oriented. He even offered for me to keep my old license plate. NOW: here's the coda. I surprised my wife with the new lease. She is the primary driver of the car hated the interior color scheme (chocolate brown, black and tan interior). So, I called Jon and asked what my options were. Jon in his unflappable manner said he would check into that with his managers and get back to me. In fifteen minutes, Amy called and reviewed what I could do and what was not possible. Again, she was very pleasant and helpful. About fifteen minutes later she called back with another option: the three parts that were chocolate brown might be recovered in an acceptable color by a custom leather shop they worked with. We are in the process of working through the details but that looks like it might be a viable option. All this on the last day of the month when they were scrambling to make end of month closings. Put me down as impressed. I had a great experience and actually drove past two other Toyota dealerships to get to theirs and I'm glad I did. I would recommend them in a flash. Five stars.

Djakarta Apr 30, 2016

They provided me with the information that I needed over chat. Marshall Keller worked on getting me a good price over the phone the following day. Then my aunt and uncle provided me with the details of their deal. Marshall called me during the week to set up a time for me to come in. I told him that I wanted the next model up and about my aunt and uncle's deal. I told him who it was that they bought it from and said that I probably should be dealing with that salesman. Marshall wanted the spelling of my uncle's name and said that he would get the paperwork. When I came in that weekend, Marshall was no where to be found. The girls at the desk said that Marshall left on his bike. I thought that it was rude that Marshall had not called me to cancel the appt., but it was not a big deal. I asked to speak with Jason James, who my uncle told me to deal with, but he was busy, so Eli took over. Eli needed my uncle's number to look him up in their system. It did not pull up the 2015 Toyota Corolla LE Eco that he bought 6 months ago. It did pull up the Highlander that he bought 5 years ago. Very fishy. I needed to find documentation of the deal that my aunt and uncle got. I guess that it was just such a good deal that this dealership had to cover it up. I gave Eli my aunt's number and it did not come up. Marshall Keller told me that he would get the paperwork pulled up and he was not there. I gave Eli my aunt's husband's number and the records for the Corolla were somewhat found. It said (duplicate lead). Anything about the price that they paid for the car was gone. Eli seemed confused about what he was seeing in the computer system and excused himself to go speak to a manager. Eli then came back and told me that sometimes they purge their records. My aunt's brother (my uncle) just bought the car 6 months ago and the dealership purged the records when I specifically asked Marshall Keller to pull them up??? And then Marshall leaves for the day without telling me? Eli explained that they priced the cars to sell back in January, but things have changed now because of management. I asked when management changed and he said--a month ago. Eli took me for a test drive. He was nice, but didn't seem to know much about the car. He wasn't really telling me much of anything about it. My uncle got on the phone with Eli and sent him photos and a video of the paperwork with the price that he paid for the car. This dealership went into cover-up mode when I asked for the deal that my aunt and uncle got. When I left, I asked the girls at the front desk, again, as to what happened to Marshall Keller. They told me that he got to leave because he rode his motorcycle to work and they didn't want him to get caught up in the rain storm. It sprinkled a bit that evening, but I think these girls were covering for him. This dealership was not going to let me have the deal that my aunt and uncle got and they practically DELETED MY UNCLE'S RECORDS from their system. I was really in disbelief about all of this because I had read their amazing yelp reviews and was expecting a good experience. I will say that they didn't treat me poorly like the manager at the dealership in Chandler. You can go to their page to read what I wrote about Rusty. I will most likely buy a Honda because of these of these two bad experiences at Toyota dealerships.

Jordan Smith Aug 1, 2015

It was a great and very pleasant buying experience for me and my family on our 2015 Toyota Camry (LE) offered by Auto Nation Toyota located at Tempe yesterday. I decided to buy the car on the night before yesterday and sent the request for a quote at very late night (Mid night) after I finish my review online. The very next morning ( around 8.0AM) I got calls and emails from Director James Dixon and Sale Person James Jason regrading the quote. They were Internet Fleet Representatives from Auto Nation Toyota Tempe. Both of them were very responsive and helpful all through. Honestly speaking I was able to finish almost 75% of my research on the car by 11.30 AM by virtue of all their prompt responses/emails and correspondences about all my inquiries and questions about the car. They were very patient and courteous in answering all my questions/concerns through emails regarding the car in a very speedy fashion which was quite useful. After I finish most of my homework (with the help of both of their sincere help and service) I went to the dealer center for a test drive. Within half an hour I was able to find the car of my choice. Again that was also possible with both of their kind help. In next hour I was able to close the deal that also includes the trade in of my old car. There was no surprise, no hidden matters and it was clean and smooth which I liked and appreciated quite a lot. In the whole buying process they tried their best to look at my choice, interest and also at my concern on the final pricing of the car. I am quite satisfied and happy overall with what I have achieved from them in terms of the price and service on this purchase. All in all the whole process was very smooth and I did not feel any pressure or any undesired circumstances that people (including me) always fear of while dealing with the car dealers. It was indeed a different experience and truly pleasant / exceptional because of which I will definitely go to them for my next car purchase. A last note is.... I normally don't feel that strongly to submit any review (most of the time) for any purchase but this time I really felt that I should not ignore but to submit this review so that others can also be benefited. I hope this honest review would help both parties and I would also hope that they (dealers) will continue maintaining this high standard and nice service with the customers. That way I think both parties will be rewarded.

Mohammed Tanvir Quddus May 3, 2015

We had a true and very rare exceptional buying experience on our 2015 Toyota Camry LE. We decided to buy the car just the night before the day of purchase. We submitted a request for a quote online around midnight (11.30 PM ) and the very next morning (@8.00 AM) we received responses in the form of email and phone calls from both the Internet Fleet Director James Dixon and Sale Person Jason James. All our inquiries /questions / concerns regarding the purchase of the car were communicated to us by both of them very efficiently and patiently as well as courteously through emails in a very prompt, fast and timely fashion. These responses from both of them include different car choices, quote/pricing , detail tech specs and different financing options. We were able to complete almost 75% of the research on the car by around Noon (11.45 AM) because both of their sincere help and service. We went to the Dealer center after noon (@ 1.30 PM) for a test Drive and within half an hour we found the choice of our car . Once again this was only possible with their sincere assistance and help and cooperation. In the next hour (3.00-3.30PM) we were able to complete and close the deal in a pleasant and nicely manner without any pressure, undesired or unhappy circumstances. By 4.0-4.30 PM we returned home with the new car . The overall purchase process that also includes the trade-in of my old car was very smooth and quite satisfactory which I did not at all expect. I would rate the overall experience as “Truly Exceptional “ after a very brief negotiation on the pricing. Both James and Jason were very accommodating and not at all pushy that the customers are often very weary of. There were no surprises or hidden measures that impressed us the most along with their courteous treatment. They provided me their best possible offer which was gladly acceptable especially considering their great service. This was truly a rare positive experience from that point of view. As opposed to the conventional car purchase process which is very tricky and involve quite a bit of hassles especially in the negotiation stage , our whole process surprisingly went very swiftly . Because of this treatment I will definitely recommend others and also I go to them for my next car purchase. I hope this review will help both the parties and the staff will continue offering such an exceptional service to the customers so that all can be benefited. I hope this will play as a role model for other dealers as well if they have not yet reached that level. Finally I do normally hesitate to write any Review as most of the cases I don’t feel strongly for it but this time I could not ignore but to submit this one since I felt honestly that they have established the fact that they care for the customer.

Mohammed Quddus May 3, 2015

This review is definitely lengthy, but this dealership deserved it! I totaled my previous tC and was shopping for a new tC. I originally was shopping at another Scion in Gilbert and had such a bad experience from the manager who could care less if I was buying a car or not and the salesman who equally was unethused. After almost purchasing an entirely different model (they had the stock number wrong) I decided that I would definitely be giving my business elsewhere. I met Steve and he greeted me with a warm smile and handshake. I told him what I was looking for, and we took the golf cart to shop around. once decided, he went to grab test drive keys and water bottles for my mother and I (and even got our tempature preferences in water). After test driving, we went to his desk to talk numbers. I was ready to get it started but was stuck on the black or red model (really stuck!). I also wanted specific things (upgrades I wanted, upgrades I wanted removed, and manual transmission). They did not have the car in the color that I wanted, but Steve assured me if it was available at another location, they would deliver it to their location that day or the next and add the upgrades later. While I was filling out some beginning paperwork, he pulled cars in the two colors I was having trouble on to the front of the dealership (in a very showy way which I loved) so I could compare more easily. I decided on the color finally and we located one at another dealership. Steve then sat and genuinely talked with us about what we do and he asked questions to learn more. Awesome. Steve is a very warm-hearted genuine guy and you can tell he's happy! Which makes us happy! After finishing with Steve, we headed to finance with Brad. Funny, jersey-sounding Brad. He was equally great, super informative, and made great points about warranties. He was honest about what I didn't need and things that he liked. He worked really hard to get me the best deal for the price I was willing to pay. Really fun family guy! I was then in contact on the phone with Jane (customer relations?) about getting my upgrades installed. She was so nice and let me know how the process worked, who to meet, and even gave me a rental car for two days while it was being upgraded She kept in contact with me on the phone and always called me back within minutes. I had reached another girl one time and I found myself kinda bummed I didn't reach Jane! Zach has been working on my new car's upgrades and finished it all in a very timely matter. I left him a voicemail after hours and he returned it early morning. He was really nice and I wish I had more to say but I'm not done yet with my upgrades! He gave me his car to figure out what else I wanted to do (because he let me know manual transmission didn't allow something I wanted, which he explained why and I'm totally okay with it.) This is probably the only time I've never written a review and it's super long, but this dealership is just great! I will definitely refer everyone here.

Vanessa Feb 11, 2015

My two sons and I went to Auto Nation Toyota in Tempe AZ last 30 May 2014. Our intent was just to browse around while we waited for my daughter to arrive at Fountain Hills after a day of volunteering at Payson, AZ. We looked at all the nice cars in the showroom and the Scion FRS caught my attention. I've asked Steve to see if it is possible to test drive the FRS though we are not in a market for one. Even though it was about 106 degrees outside he happily toke us to the lot and have us pick the FRS we wanted to test drive. Once we picked the vehicle, he went inside to get the key. On his way back he has chilled bottled waters for us. I said to myself, what a very nice gesture. So we drove the FRS, Steve was very well educated on all the FRS has to offer. After finishing the test drive. I made Steve know that though the FRS is a very nice car and fits what I wanted in a car we are somewhat in a market for my daughter's car which is a the new Corolla. I told him that we preferred the type S because it has the rear disc brakes. He found one for us, test drive it and love it. We have already been to another dealer and have a bottom number for lease down payment and monthly payment prior to coming to Auto Nation. So I gave Steve our numbers, not only he gave us much lower down payment but we were able to get the type S monthly payment for an LE amount. Though it's hard to list every single options on these two submodels, the type S is definitely nicer looking with an aggressive front grill and rear spoiler to go along a bigger alloy wheels and lower profile tires. Make long story short we got a bigger bang for our buck. Our experience with the finance department is also painless and streamlined. We were in-n-out in less that 15 minutes. All documents were ready for signatures. After papers were signed Steve took almost an hour to ensure every questions we have about the new vehicle were answered. By the time we left we felt like we've been driving the vehicle for months. That's how much familiarity Steve has given us. In conclusion not only we found a car within our budget but also found of all places a friend in a Car Market business. We will definitely be seeing Steve again if a need arise for another vehicle. Thank you is not even enough words to describe his professionalism and his sincerity he showed us. The most wonderful thing about this experience was that my kids were there to witness a true professional and that is priceless.

drew101 Jun 5, 2014

We had been shopping for months trying to decide among a Kia Sorento, a Mazda CX-9, and a Hyundai Santa Fe. The last car we considered was the 2014 Toyota Highlander. After much deliberation and test driving, Autonation Toyota in Tempe won by a long shot. They were, by far, the most informative and accommodating of all of the dealerships we visited. We did the True Car buying process and had all of the Toyota dealers in the Valley of the Sun competing for our business as well as three Toyota dealers in Las Vegas. Jason was the first to greet us the first time we visited the dealership. We were interested in using the internet sales group. This is when Laurence got involved and he made the entire process so simple. From the first e-mail and phone call to Laurence, everything has been handled in an unbelievably good fashion and true professionalism. We have purchased a lot of cars over the years and the only purchase experience that comes close was when we purchased a Mercedes in California. The treatment we received from Laurence far exceeded that experience. We felt so welcome every time we visited the dealership and there was absolutely no pressure. We special ordered the Highlander Limited on a handshake. We loved this! This is what brings the fun into the car buying process. We had several special circumstances and Laurence handled all of them quickly and professionally. We actually almost felt as though we were being a pain in his side. All he kept saying is, Were here to help. Even the people in the finance department made this easier than weve ever experienced. This is absolutely the best car buying experience we have ever had and when its time to replace our 2004 Solara, there will be no need to shop - we will go straight to Autonation Toyota in Tempe. The night we took delivery of the Highlander, Laurence and Jason stayed overtime to meet us and personally showed us all of the features and uses of some amazing technology. Our thanks to the entire staff and especially to Laurence, Kirby, Jason, and Tom.

eric_e3 Mar 31, 2014

I use to have an Isaac score of over 800 and could buy any car I ever wanted with zero down and just my signature not to mention at a great price. My wife and I had two beautiful daughters that since birth had medical complications, long story short after a 2.6 million dollar B.K. I couldn't buy a microwave on credit. I purchased 3 cars through a local buy here /pay dealership as I was told they would report to the credit bureau, wrong!. I had previously purchased 2 Toyotas in 2004 and in 2006. I knew I had to rebuild my credit and purchase a reliable vehicle. I shopped around and honestly was about to purchase a ford fiesta!! Not knocking Ford down, but a Fiesta for a family of 5!. I needed the rebate and a low priced vehicle to obviously get approved and start rebuilding. I went to the Tempe Autoplex, and looked around at Kia, Hyundai, Honda. no rebates close enough to Ford. I commented to my wife I wonder how much a corolla is or a scion, and her reply to me was yeah right! you are better off with Ford cause Toyotas are too expensive and seldom offer no rebates. I went into the Toyota Dealership anyway and she remained in the vehicle. She wanted nothing to do with the (Hawks) as she calls the salesmen, just waiting for you!! I walked around a bit and a Gentleman by the name Don D who was accompanied by another fellow , whom I did not catch his name 'or I would've put him on blast here! approached me and asked if I had been helped. I replied no. Don said great ill be glad to assist you. I told him my situation with my B. K. and bad credit and LOW credit score of 560ish. Well the other salesman stated I will go help these other customers and Don can assist you. In my mind as most consumers , I thought ha, he heard bad credit =no sales. Don didn't change, his attitude and professionalism were outstanding, I'm sure the other fellow was ok, but im glad Don stuck around. I didn't even test drive the corolla or scion as I had planned as Don showed me some 2014 Camry's that had awesome incentives and great discounts costing about the same as a corolla would have but a nicer , larger vehicle for my family. I knew this car was the one, I was just praying I would be approved. I am a member of a credit union who actually approved me and had a certain price of negotiation for Toyota. Well after Don battled for me all the way to the top just so the credit union and underwriters could seal the deal, I thought to myself man this guy is awesome. Never had I experienced someone who really showed they gave a dam about me other than my credit score. When I had excellent credit I was always treated like a V.I.P. and now here I am with horrible credit and being treated the same as if I was wealthy or had excellent credit. Not trying to be rude but if you have been in my situation before you know what I mean and where I am coming from. I am proud to say that I am a owner of a 2014 Toyota Camry, that best suits my family needs instead of just improvising, for something that was not. I am truly blessed to have met Don D and have been welcomed and treated with the upmost professionalism and respect. It is with my best regards and sincerity that I can say I will always be a Toyota owner and will pass down to my children the Reputation and Quality of Toyota. Once again thank you and God Bless Toyota for helping me rebuild mine and my family lives. Together we will continue now and forever towards success!!

TBelloc74 Feb 26, 2014

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