12,000,000 Cars Sold to Happy Drivers

"It's nice not to haggle over prices. Their prices are good!"

-- Misty H.

"They got me in my dream vehicle. They listened to what I wanted and I felt heard."

-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

Come Experience the AutoNation Difference

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Recent Reviews from AutoNation Toyota Tempe

Drove ninety minutes round trip to be informed that the car I had called about wanting to buy (two days beforehand mind you) and made an appointment with a salesperson named Wade to look at had been sold two hours before I had showed up and Wade was only just finding out about it. Then, had some random sales rep walk up to me as I was leaving and go, verbatim, "First come first serve, what can you do, hahaha." Let your customer know before they drive 45 minutes to see a car that's been sold for over an hour before they even LEFT for the auto dealership? Maintain an up to date list of sold merchandise that your sale reps have access to? Not say inane BS to angry customers as they walk off the lot? There is a ton you could do better actually. EDIT: I received a call at 9:15 am on Sunday (the next day) while I was making my first cup of coffee of the day from one of their sales managers. I missed the name, because I was making coffee, but he was at first very apologetic about the interaction I had with one of their staff. impressed upon me the fact that cars sell and that they have 45 sales reps and as such it sometimes occurs that sales fall through the cracks. AND now he was looking for a way to get me to remove or update my 1-Star google review. I told him "If I do business with you guys again, and have an amazing experience, then of course I'll update my review. However, after what happened yesterday, I'm not planning on doing business with you guys in the future." It was at this point that he went from apologetic to what sounded genuinely bent out of shape. He went on about how he cares about his employees, that my review effects all of them and himself, and that it was unfair I was giving the whole team a one star review. He asked again if I would change the review, and when again I told him no he said 'Thanks for the time" AND THEN HUNG UP ON ME BEFORE I COULD SAY ANYTHING ELSE! If this is how management treats customers I'm not surprised that sales treated me the way they did. Edit 2: Bought a wonderful pre-owned 2016 Toyota Tacoma from Larry H Miller Toyota in Peoria. They worked with me on the price, everyone was friendly, and I am in love with my new truck. 10/10 experience, don't bother with the Tempe Toyota Autoplex, go for Larry H Miller!

Theprimescollective Feb 17, 2020

I have purchased several vehicles from this dealership including special ordering our Tacoma and purchased every warranty offered since I had my truck lifted and larger rims and tires put on by the dealership. I have been going to this dealership for years for my service appointments because even though I have a Toyota dealership in Mesa I could use, I am loyal to the companies that treat me right so I drive double the distance to go to this location. Recently my 2 year old truck told me it was time to service so being that I am a busy working mom I sent my 19 year old son in to have service done and notify them that there was a nail in the tire (mind you I purchased the full tire package), I received a call from our service adviser Toon stating he tried to call my son but he didnt answer (yes ok,,hes 19 I am not surprised), but right away Toon began to become rude even making comments like "you should maybe tell your son to answer his phone" and "obviously your son didnt listen to what I told him" and so on. I ignored the comments and he told me he found the nail in my tire and luckily it was repairable and would cost me $30, I began to tell him "no, I have a tire warranty package", but before I could get past the words "No I have a..." He interrupted me and said "ok I will just make sure its filled up" and I again tried to explain to him about my warranty and then he got even more irritated and said "I will go ahead and take care of it for you" and I proceeded to tell him he was making it seem as if he was doing me a favor, but I paid for that warranty and he continued to talk over me and get even more rude. So I asked him if I could just be transferred to his supervisor and explained to him that I felt he has been fairly rude for no reason since the minute he called me, he then proceeded to state his 2 supervisors names and then immediately hang up on me. It was a nightmare. I have never been treated so horribly and I am extremely disappointed. I then had to call the dealership over a dozen times to get in contact with a supervisor because as this is all happening my son is just walking around Priest drive trying to kill time. Toon continued to tell me my oil changes were 6 months or 10k miles and when I asked him when my last oil change was he said May 19'..so I did the 3rd grade math and said "ok,,its been 6 month" then he proceeded to tell me "obviously you are not listening, it has not been a year" So which is it? 6 months 10K miles or 1 year 10K miles? So frustrating. Needless to say I will be taking my 2017 Tacoma, 2018 Corolla and 2019 Tundra, we just purchased last week at Power Toyota, all to Power Toyota for all of our maintenance needs.

LHP Jan 8, 2020

It was time to buy a new vehicle and I visited four Arizona Toyota authorized dealers. Two of my most recent vehicle purchases were new Toyota’s from the same Toyota dealership. Naturally since both buying experiences were positive one of the dealerships I visited was the one I bought the two previous vehicles from. Huge disappointment. Toyota has changed dramatically in a short period of time. Not just the one I bought vehicles from earlier but all four. The probability that all four dealerships gave the same impression to a prospective buyer is likely not coincidence. More likely the prevailing Toyota culture. If you have a trade in. Do not discuss the appraisal of the trade until you receive your set of keys back. Beware of the keys becoming “lost”. If this happens get the keys and leave immediately. Research incentives, coupons etc on line and print them out before going to the dealership. Get an in writing quote on the vehicle you are interested in before you go. If you can close the deal and the only time you go to the dealership is to pick up the vehicle even better. Don’t expect to get an advertised sales incentive if you don’t ask for it. Do not be surprised if you get the ‘take it or leave it attitude’ something like we have a superior product and we can get more for it so if you don’t want it see you later reception. It is the mind set of the brand and product recognition sells the car, we don’t have to do anything but take your money that is so telling and so different from the past. And the big one, if they won’t talk to you about inventory or pricing without you coming to see them at the dealership you can bet you won’t remember the dealer visit favorably. I left and bought another brand. I refuse to be taken for granted especially on a straight cash deal. Now then, imagine what the service department attitude is like? As the saying goes, “Nothing rots from the bottom up, always from the top down,” and going 4 for 4 indicates that this is the NEW TOYOTA that everyone will soon be talking about.

George in Arizona Aug 24, 2019

My mother in laws 2012 Toyota Camry A/C started blowing only Hot air,so she asked me to take it to Tempe Toyota, I drove the 49 miles from Florence, Az ( past 2 other Toyota dealerships ) to Tempe Toyota, within an hour and a half I was called and told they found an impact hole in the condenser coil, and the bill for everything was going to be 1723.37 after talking this over with my Mother in law this was beyond her Buget we had disscussed she was willing to pay for the repair ,we talked this over with our service rep. Guy and my wife ask him if there was any discount we could use AAA ? anything ? He replied any discount we used 125.00 was the Max we could use towards this repair. So we decided since my mother in law has beyond Great credit she would just buy a new 2018 Camry ,we told our service rep. We wanted to get the car appraised and see what they would give her towards a purchase of a new vehicle ,that was at 802 am , a salesman named Chris Lom approach us finally , he asked all the questions you would expect , on his second visit to our table I told him just bring us the appraisal for her old car and we will see if we can do a deal , his next visit to the table he talked about color and features in a new car ,still no appraisal , next time at the table he had moved a new Camry out front to look at and asked if we were satisfied with the appraisal could we do a deal today and I responded absolutely ! But we still didn't have the appraisal at 1110am I told my wife if he is not back with the appraisal by 1115 am I am paying the 120.00 for the repair estamiamte and we are out of here . At 1115 I went to the service counter to pay the 120.00 , they could not find my paperwork ,they finally got my service rep. Guy and he tracked it down 20 min. Later , after I had been in line at the service cashier for a few moments Chris approachs me , when he tryies to talk to me I tell him to go away he had his chance and I was done dealing with his lying xxx ,while he and his managers were xxxxxxx around you lost a sale , then he has the nerve (no brains ) to say to me "you never gave me a chance" my repsponce was " No chance I given you 3 Hours of chance , if you can't do what your customer tells you to do and close a for sure sale in three hours that's you Dumb xxx fault , now go away before you Really make me Angry , then while still waiting for my paperwork so I can pay, he comes back with his manger and I tell him too you had your chance now go away . My wife and I have bought 3 Toyota's from Tempe Toyota and my mother in law has bought 2 there , but as I told a manager from Tempe Toyota yesterday , I am aFleet Manager and nobody in my household ever go back to Tempe Toyota and everybody who knows me including all the people I know in the Fleet Vehicle world ,including my SEMA circle will know about Tempe Toyota and Toyata motor Corp. as a whole and their concept of Customer Care .

DM May 17, 2018

I wanted to get another Avalon lease (my 4th) and I specified my exact requirements and put my request out to bid through Edmunds. Jon at Autonation Toyota answered by email (and did not barge down my door with an immediate phone call.) His was easily the best bid and once I confirmed he had my vehicle in stock, I quickly committed to an appointment and the lease. Other bidders were quick to ask what the bid was so they could see if they could beat it. Frankly, if they were going to beat it, I expected them to play straight with me from the start. Jon gave me a better price than I asked for without playing any games. I wanted to spend as little time in the dealership as possible and Jon accommodated me. Due to life, I had to change my appointment time three times and each time Jon was accommodating and respectful. He did have only a few papers for me to fill out. I then sat with a finance person who only asked me about one option which I had on my prior lease and she was very good at explaining how it would affect my lease payments. No hard sell or surprises. Amy, the Internet Sales director introduced herself to me and made sure I was pleased with my lease experience. I walked in, dropped off my old lease and drove off in under an hour. Sweet! Throughout Jon was helpful, low key, pleasant and service oriented. He even offered for me to keep my old license plate. NOW: here's the coda. I surprised my wife with the new lease. She is the primary driver of the car hated the interior color scheme (chocolate brown, black and tan interior). So, I called Jon and asked what my options were. Jon in his unflappable manner said he would check into that with his managers and get back to me. In fifteen minutes, Amy called and reviewed what I could do and what was not possible. Again, she was very pleasant and helpful. About fifteen minutes later she called back with another option: the three parts that were chocolate brown might be recovered in an acceptable color by a custom leather shop they worked with. We are in the process of working through the details but that looks like it might be a viable option. All this on the last day of the month when they were scrambling to make end of month closings. Put me down as impressed. I had a great experience and actually drove past two other Toyota dealerships to get to theirs and I'm glad I did. I would recommend them in a flash. Five stars.

Djakarta Apr 30, 2016

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12,000,000 Cars Sold to Happy Drivers

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Recent Reviews from AutoNation Toyota Tempe

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Customer Reviews

12,000,000 Cars Sold to Happy Drivers

Come Experience the AutoNation Difference

Recent Reviews from AutoNation Toyota Tempe

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Edmunds

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