Ryan sullivan was awesome. He helped me when I really needed it. He made sure I was informed in all decisions regarding my car. He also explained why he made the suggestions to get certain things done on my car. He made sure also to stress which ones were needed asap an which ones could wait. All in all I had a positive experience with him an would recommend him to other people coming in to get service.

Jose Elias in service is the greatest! super honest and trustworthy... he's honestly the only reason I will continue to bring my prius to this dealer. Thank you Jose, you"re the man.

AutoNation Toyota earned a new customer. Jose Elias in service is amazing.

I had a great experience dealing with Salesman Juan at AutoNation Toyota. He answered all my questions that I had and kept me up to date on the arrival of my vehicle. I was very comfortable dealing with him and made the sale as smooth as possible which was a breath of fresh of air from my previous experiences. Thank you AutoNation Toyota and continue providing excellent customer service whether it is your salespeople, service people, etc.

Jose Elias was an amazing service advisor ! Definitely coming back in the future

Worst dealership experience I've had this decade

Great experience with salesmen Kam and Trent. Very professional and took the time to make sure I was happy. They were not pushy and answered all of my questions. Mark in finance was great too. Very happy and will refer to others.

My service advisor, Rich Taylor, does an excellent job and I'm happy with the service provided. There does seem to be an issue with the process of dropping the vehicle off. I had an appointment for routine service, and waited on the lane 45 minutes to be "checked in." There was one person trying to check in upwards of 20 vehicles and because of lack of organization, about 8 vehicles that arrived after me were checked in before me. I am totally understanding of how busy they are, but it was very frustrating to be just sitting in line for that long waiting to just drop my vehicle. Again, other than that, I am satisfied with Rich and the service provided.

Going to change my review to 1 star. Left me hanging about repairs needed on a Toyota Highlander for days. Kept waiting thinking they would get the parts even though they wanted to charge me another $2,000. After 16 days and the car was still not even being worked on they informed me they would not warranty the work they were doing. Gave them $1,000 cash and still waiting for my money back. Don't go there

I just moved here from out of state and was interested in trading in my rav4 for a truck. I worked with salesman Max, who was awesome. He was fun, professional, and unlike the stereotype of "car Salesman". He listened to what I wanted and needed and wasn't pushy. We worked with Mike Miller, the sale manager who made things happen and I walked Away with a new Tacoma. I HIGHLY suggest going here if you want to work with real people who want to help you, and not a group who just want your money.

I was ready to begin the process of closing a purchase from Kasey, however her colleague, who was not involved in anyway, became aggravated and aggressive towards me. I was pointing out inconsistencies in their valuation of my used vehicle from two weeks prior, as well as questioning why I was being asked to agree to interest rates that were above what I'm qualified for. Richard began approaching me and raising his voice because he was taking my questions about the process personally. He proceeded to single handedly derail the entire sale because he is unable to process emotions like an adult and takes it out on customers. Stand by for canned response from management.

WORST EXPERIENCE ONE COULD HAVE.....NO ONE, Including the GM, Neil Underwood, would address the issue. NEIL UNDERWOOD did not return my calls (4), emails (3) or provide authority to anyone UNTIL AFTER 3.5 weeks of holding our car. All this because they FAILED to recognize, communicate and fix a prior car recall for an issue we brought to their attention 4 MONTHS AGO! THE WORST Service dept I can recall for years! Please reach out to me directly for more insight as TWO local TV channels are trying to get a response from them as well but have yet to hear back!

Sehr oberflächliches Personal

Great Customer Service, I was helped by Kylee she was awesome!!! She helped me with everything from understanding my needs and what I was looking for. I had a great deal for my trade in. We were able to find what end of being the best fit for me. I am beyond happy with what I got overall definitely recommend it.Thank You Kylee from auto nation toyota Tempe for your time and helping me today I'm very much appreciated 😊

1-. no previous quote with price include. 2-. No satisfaction due to incomplete service. 3-. Very high price for minimum work (it was not fair). 4-. It took too long to do the little TUNE UP, !!!! ( 3 HOURS ????? ). 5-. I suspect, that he wanted to to stop the car for a long time only to make valid the cost of fo time lose

Nice people. Took awhile for car to be delivered but they fixed a lot on it.

Justin and and Brian were super helpful, got me through the purchasing process real quick.

I have to admit that I had some unusual demands from these guys and they bent over backwards to ensure I got what I needed. Cesar worked hard to assist with my needs and got me my car, which I love, earlier than promised. He also facilitated getting it serviced in a timely manner, allowing me to get back to business. Thanks, guys!

love this place and the service

Ask for Brian Freund he is absolutely amazing. 👏 👏 He literally turned a normal stressful situation into something I can honestly say was enjoyable. Very good at what he does doesn't bs you and he is very personable and quick to respond with any questions you have for him. Highly recommend the guy.

Cass is an outstanding salesperson and individual. She is professional, patient, knowledgeable and rather than guess she asked questions of supervisor when necessary. Her calmness and light humor is appreciated. We enjoyed working with her.

love der Service. Workers are Right on Prompt & Explain everything they did during the Service for you. I love going there...👍❤

Abrian Acedo from service is awesome. Thank you so much for helping me in my time of need!

Service took more than 4 hrs and you bet I waited at the dealership the whole time. Never offered a water btw. Then I get hit with you need new wipers for $38, like duh the ones this dealership put on didn't even last the first monsoon season. Now you want me to PAY to fix the garbage product you put on my car lmao. If you come here bring a phone charger and a monopoly game cuz it's gonna be a loooonnngggg minute.

I was there 10/03/2021. I wanted to buy a vehicle in transit. They said okay to my deal but then i brought up that i had a POA for my deployed husband, they said "we dont accept that". I said okay, can you do an e-sign document through email to him so he can sign. He said "we dont do that either" which i literally work for autonation, they can do BOTH of those things. Then the finance manager threatened to come in to my store and talk to my GM. I laughed in his face because he thought he scared me. The finance manager was justin. Ive also seen the sales manager treat his employees like complete trash too. He almost made one of the sales girls cry last time i was there. I cant believe the poor service i got! How could they treat a military family like that?? It does not matter that i work for autonation, my manager does everything they can for military families but this one treated us like garbage and acted like i didnt know what i was talking about

This is the second time I have bought a vehicle from AutoNation Toyota Tempe. Kassandra was super patient and understanding about my concerns on not buying an expensive vehicle. I took forever to decide and she never made me feel rushed or pressured to spend more. Finance was fast with no add on cost or drama. I am very grateful for Kass making this process so smooth! Thank you!

Gabi is the best! Excellent customer service and always goes the extra mile to make sure I have the best experience. Thanks for everything!!!

I bought a 2013 Ford F150 and I want to thank Kass and ( Adrian Acedo) Service Manager for getting me rolling again ..he went beyond the call of duty to take care us..If I could give 10 stars he would get them..You the Man Adrian

Ok

Maximiliano Gonzales was great, very knowledgeable on all vehicles, and willing to work with pricing.

Very friendly and helpful!

Pleasure doing business

Thanks to Cody he helped us from beginning to end I would definitely recommend going to Cody for help he was amazing.

Sales Randy was amazing. His bossa female not so much . The car was supposed to have had a 100 point inspection. That the mechanic checks off . It's all BS. Cabin filter rotten. Air filter black. All brakes and rotors shot. Front axle boot shot. This is all the stuff checked off at there inspection. It was never çhecked or replaced. Make sure you have someone who knows cars take a better look at the car. Also had another car that I wanted so they ordered part . Call a week later and said they had to use that part on another car.

I’m mad very mad about everything. The car I have got is already back in the shop and they gave me a car with little cracks in the window. Um it sits low to the ground I noticed the body of the car is covering the tires looks dangerous. I want my money back and my trade on car unless someone there can find me a better car . I put to much money into this car to be worried about it . It rattles when I drive it on the drivers side .I need someone from corporate to teach out to me.

Great service and clean and bright waiting room and restroom.

Reasonable price and fast process. Sales rep, Gonzales, has very kind to explain all my questions

very friendly and helpful - great service all around

Overall great experience. Antwione was our salesman and he took great care of us. He has the vehicle I picked online ready to go for a test drive when we arrived. From there the process was smooth and even when I had a minor issue they took care of it flawlessly. I recommend this dealership.

Justin Barnes sold me a brand new 2022 Corolla HB and I couldn't be happier with the service and responsiveness on his end. Five stars for Justin.

They are so nice and super fast!! Best Toyota dealership in Phoenix

They do great work. The service managers are very nice people, very considerate. But it always takes much longer than they tell you. Yesterday I decided to wait for my new battery and it was over 2 hours. Big mistake on my part. If they had been honest about the time, I would have taken their free shuttle back and forth instead of waiting there.

We were very happy with our service at AutoNation Toyota. All the people we dealt with were very helpful and professional. We plan to go back when we buy our truck. Thanks for the great service.

Very very friendly. Every person I encountered seemed very knowledgeable, friendly, and eager to assist :). Worked with Toyota Trent on getting a vehicle. From the beginning, I felt he went above and beyond. Very respectful with my financing limits and automotive priorities! Bought my first car here, just got my second car here. Between the great deals and quality vehicles keep it up and you've got a life long customer! :)

I went here and got help from Jose and my hybrid battery was confirmed dead, then i brought the car home and after the dealership my 12 v battery died, it was fine before the dealership so if i could give a zero i would

Our sales associate made the entire process easy and comfortable. We walked away with a payment we were happy with and the vehicle we wanted. Thanks Jonathan S. Update: If you go to this dealership for sales it is the best way to go, great team that helps you get what you want. But, since I've had my truck I've had bad experiences with the service department. Their customer service is horrible and the wait time is unbelievable, even if you have an appointment. They are rude and to busy to spend time to answer your questions or just go over anything with you. Very disappointing and I think it brings the dealership down. Time to look for another Toyota dealer for my service needs.

This dealership is terrible! They posted a stock photo of a used car and listed at a good price. When I went to look at it, they said it would take maybe a day or two to clean it up and they would call me before the wknd. It took 2weeks for them to deliver the car and that’s without a detail. I called them seriously at least 30 times over that two weeks. I was hung up on, sent to voice mail with no return calls, disconnected. I was transferred to used car sales managers and told it was my fault for speaking to the wrong person. One person would tell me the car would be ready in a day then another would tell me it wouldn’t be ready for a couple days. That stretched out to be 2 weeks. The day I finally picked it up, I was being told by a mgr that it wouldn’t be ready for five hrs because it was in the middle of being detailed and maybe I should wait till the next day before I came to get it.At the same time my salesman texted me saying it was being detailed and would be ready in2 hrs. I went to pick it up only to find out it hadn’t been detailed at all. The mgr said to talk to the salesman about reimbursement for the rental I had for 2weeks while waiting for delivery of this car. The salesman knew nothing about it but looked into it for me only to come back and say the mgr wouldn’t approve any reimbursement and I should talk to my insurance company about getting reimbursed. This is only a touch of what went on at this dealership. You lost a customer and I will tell everyone I know to stay far away from Autonation Toyota

The experience was a long one but they helped me get a pretty good rate with fair credit. They also gave me a good deal on my trade in which I was upside down on. I’m annoyed though, I asked the salesman if the 2013 Volkswagen Tiguan I was buying needed premium gas and he told me no. Come to find out, it does! It’s important to use premium gas if the vehicle is supposed to use it. I don’t know if the previous owner used premium and if not what damage may have already been done. I feel like I was lied to and would expect a salesman, who’s been in car sales for over 20 years, would know that. It’s been over a week now since I bought the car and I haven’t gotten any correspondence yet on how to make my payments. I was given a 3 month or 4K mile warranty which I was happy about though. I would probably go back for my next car but would be more cautious about the answers to my questions. Had I known about needing to use premium gas I probably would have kept looking for a different vehicle. UPDATE: So it had been 2 weeks since I bought my car and I still didn’t have my loan information AND my previous loan hadn’t been paid off yet. I called Auto Nation and spoke with the woman who put my loan together and she said she couldn’t find it! She promised to call me back by the end of the day but didn’t. I called the next day and left a message to call me back but heard nothing. I called again a few days later (I was working) and demanded that the GM call me back on Wednesday (today) and still nothing. My 3 star review is now a one star. I will keep you posted!

Bought a vehicle from autonation Tempe and recently traded in my vehicle which had an extended warranty i had purchased through them. I live in Colorado and am unable to come into the dealership personally. I have contacted the dealership multiple times to try to get in contact with someone who can assist me with canceling the extended warranty i am no longer using and get a refund. I have given out my information multiple times and told someone will reach out to me and no one does. Very poor customer service. I am very frustrated!!!

I called in today to find out if there were any 4runner trd pro available in the inventory. I was verbally quoted 54k for the vehicle and I have asked and confirmed there were no markup charges on addition to msrp of the vehicle. Unfortunately there were no 4runner trd pro available at that time. Later on I get a call again from the dealership the same day night another person from the dealer ship stating there was a 4runner trd pro available and has informed me that there was an up charge of 6k on addition to msrp. I told they have quoted msrp and no additional charges before and how come it is being charge now. It was a conversation that went no where, on asking if I could speak to the manager and confirm from him, I was told the car was sold and the person cut the call, It was a total waste of my time and energy, No one should have this kind of experience. Giving a customer a quoted msrp price and denying ever giving it.

Tuan is the best, gets my car in and out fast and with quality work.

Brian Freund assisted me through the entire car buying process. Never did I feel I was being pushed. He was very interested in my needs and helped me through the entire process. If you can, ask for Brian. He makes the car buying process seamless and not stressful like I thought it would be

AutoNation Toyota Tempe is the third dealer I went to. I was not happy with the first two. Elijah Owen from AutoNation Toyota was very helpful and responsive. He took time to help me set up my android auto and Toyota app.

Great car dealerships. They are not pushy salemen

Randy and Dennis were amazing in helping assist me purchase my car. I really appreciate their help and hard work.

Fast and efficient. They have a new customer. Chris is the man to see in service.

I purchased a used Sienna to replace my older vehicle that was having too many issues. I was less than thrilled when my new vehicle died just 2 days later picking up my child from school. I was tempted to just take advantage of their 5-day return policy but thankfully it was just a dead battery and they replaced it free of charge. I feel like that should have been checked out prior to my purchase but I did appreciate the quick resolution and haven’t had any issues since. Otherwise it was one of the smoother car purchase experiences that I’ve had.

I had a great experience, they worked hard to get me exactly what I wanted. Karley and her partner was the best so sweet and helpful! Thank you guys I love my new RAV4

THOUGHT THIS WAS POSTED BACK WHEN I WROTE IT - Apparently NOT! Was/am very disappointed in the sales women who handled my sale! I came in and told them up front I was going to BUY a 2021 Camry IN CASH. She got the color and model I wanted but I had some issues getting the funds together and I got very frustrated-was not her or sales mangers fault of me having those issues but unfortunately my frustration came across as irritability towards them in which I apologized profusely that day. The sales manager was kind enough to let me take the car home for 24 hrs (basically till end of next business day). They gave me a dealer plate and I was very grateful to him. I came in the next day with literally all cash and paid for that 2021 Camry! What is very frustrating is that the sales woman never introduced me to the features of that car like EVERY car sales person has done in the past (even when I bought a used car the sales person would go thru the basic features of the car (where gas release was, where trunk release was, how to use XM radio, just things like that. Shoot even my Hyundai sales person (2018) showed me a feature so many had to bring back to dealership because they were forcing the utility drawer down. ANYWAY, the next day when I bring them cash and pay in full I was basically given the temp registration plate she put on the car and handed me some items from the car I turned in. NO introduction to the car, it’s basic features yet alone the advanced ones I am slowly finding out! I didn’t even know it came with WiFi! And the menu on the dash has soooo many features but it took me almost a month to figure that all out! Still a lot more to discover - at least I got owners manual (and plz understand I did NOT expect her to go thru EVERY feature!). The fact she showed me nothing except the keys and handed over manual was very disheartening as I have NEVER been so dissed when getting a car. Be it a used or new one, financed or not. Would have thought a customer paying up front would have deemed some sort of respect and service. We know those that go to Lexus or Mercedes Bend are treated like loyalty- although that’s not what am saying. I was treated poorly by not getting ANY intro into a $26k car!!!

Was/am very disappointed in the sales women who handled my sale! I came in and told them up front I was going to BUY a 2021 Camry IN CASH. She got the color and model I wanted but I had some issues getting the funds together and I got very frustrated-was not her or sales mangers fault of me having those issues but unfortunately my frustration came across as irritability towards them in which I apologized profusely that day. The sales manager was kind enough to let me take the car home for 24 hrs (basically till end of next business day). They gave me a dealer plate and I was very grateful to him. I came in the next day with literally all cash and paid for that 2021 Camry! What is very frustrating is that the sales woman never introduced me to the features of that car like EVERY car sales person has done in the past (even when I bought a used car the sales person would go thru the basic features of the car (where gas release was, where trunk release was, how to use XM radio, just things like that. Shoot even my Hyundai sales person (2018) showed me a feature so many had to bring back to dealership because they were forcing the utility drawer down. ANYWAY, the next day when I bring them cash and pay in full I was basically given the temp registration plate she put on the car and handed me some items from the car I turned in. NO introduction to the car, it’s basic features yet alone the advanced ones I am slowly finding out! I didn’t even know it came with WiFi! And the menu on the dash has soooo many features but it took me almost a month to figure that all out! Still a lot more to discover - at least I got owners manual (and plz understand I did NOT expect her to go thru EVERY feature!). The fact she showed me nothing except the keys and handed over manual was very disheartening as I have NEVER been so dissed when getting a car. Be it a used or new one, financed or not. Would have thought a customer paying up front would have deemed some sort of respect and service. We know those that go to Lexus or Mercedes Bend are treated like loyalty- although that’s not what am saying. I was treated poorly by not getting ANY intro into a $26k car!!!

Bought a 4runner. No pressure salesman.

Great service department

Pretty reasonable collection of cars even though it's a tight market.

Biggest regret is purchasing my car here. I purchased a 2018 Camry 3 weeks ago and it’s back in service for the third time. Last time they reset the warning lights, told they didn’t know what was wrong, and sent me in my way. I’ve missed work due to this purchase because the dealership refuses to give loaner cars. Do not buy from here. Customer service is horrible once you sign that dotted line!

Terrible experience. After talking to a sales associate about a specific vehicle I was interested in, I asked if I could come test drive it which of course I was told yes. I get all the way there and find out it’s in the body shop and I can’t test drive it or look at it. Big waste of time.

We had a great experience with Gabi! She is so positive and works hard to make sure we were happy and got what we wanted. Very quick response time and extremely friendly.

I visited Autonation Toyota and was met by Mr Jacob Snider. He showed me around and since my ideal car is not on the lot at that time, he always updated me professionally and worked with his Boss, Mike Miller to get me inside my budget. Delivery date comes and my car is spotless. I recommend this young but hardworking guy meeting the customers needs and wants.

I was in for a service before my move to Texas. They checked and made sure everything was in working order. They are always friendly and will answer any questions you have.

Smooth transaction purchasing my vehicle at AutoNation Toyota Tempe.

nice and clean sale person aer not pushing

I was on a mission to find the perfect RAV4 and Kassandra delivered. If you are in the market for a new car she’s your girl. She listened to all my wants and needs and found me the perfect match. The whole process was quick and painless and a big thanks to the whole AutoNation Toyota Tempe team that got it done!

I’m pretty upset that this company isn’t doing anything about my situation. My warranty expired last year during COVID. Know they want me to pay out if pocket even though I haven’t reached 100k miles. COVID affected so many people I’m sure I wasn’t the only one.

A most excellent place to buy a car we bought three cars from this location great service great experience every time if you're looking to buy a car ask for Caesar he's amazing

Cesar is the guy who helps me to get the car that I want, I recommend him 10/10 very friendly and straightforward.

The experience was a long one but they helped me get a pretty good rate with fair credit. They also gave me a good deal on my trade in which I was upside down on. I’m annoyed though, I asked the salesman if the 2013 Volkswagen Tiguan I was buying needed premium gas and he told me no. Come to find out, it does! It’s important to use premium gas if the vehicle is supposed to use it. I don’t know if the previous owner used premium and if not what damage may have already been done. I feel like I was lied to and would expect a salesman, who’s been in car sales for over 20 years, would know that. It’s been over a week now since I bought the car and I haven’t gotten any correspondence yet on how to make my payments. I was given a 3 month or 4K mile warranty which I was happy about though. I would probably go back for my next car but would be more cautious about the answers to my questions. Had I known about needing to use premium gas I probably would have kept looking for a different vehicle.

Toon as always did a superb job of troubleshooting my car. Thank you for a job well done. I drove my Camry to 160,000miles before purchasing the Corolla so decided I don’t need to buy a new car right away. I did like test driving the RAV 4 but it might be to big for me. I would. Rather compare the Corolla Hybrid perchance.

Couldn't get anyone to call me back

I dropped off my car and rode home on the Toyota shuttle. My service operator later called to give me an estimate of needed repairs. Everything was done very professionally. The car runs great now.

If you want your car done right, take it here. The service technician manager Eddie Alvarez, was very helpful. I was told my truck had something seriously wrong and I took it to Toyota. Eddie had his people look at it, and told me what the true problem was and saved me over $2,000. I will forever be greatful.

Never again will I buy a car from these guys I had a car under warranty from them had an issue and they didn't seem to care! Several rude workers! So instead of dealing with them anymore I traded the car to earnhardt which has the most amazing smooth service don't use Auto nation! use Earnhardt!

Justin Barnes, at AutoNation Toyota Tempe, was amazing. I can confidently say that he is a Toyota Expert. Very knowledgeable, communicative, and prompt. He went above and beyond to make our buying experience smooth and was very willing to answer all of our follow up questions. Will definitely recommend his professional service!

Great service

First visit here the service advisor attempted to sell me service my vehicle does not need prior to my vehicle even being looked at. (Services were not needed after inspection) Tech who preformed oil change spilled a large amounts of oil on my skid plate and did not clean up. I brought it in without drop of oil and received the back covered in oil. This is very upsetting and unprofessional in my opinion

Randy Scott has always been friendly and helpful, Always does the right thing .Thanks Randy

fast....easy....friendly

Unprofessional and a very rude sales director!

Randy my service writer is the best Toyota has. He listens to my concerns and works with my old car and keeps it running and never shows me anything except a smile and good results. Attitude is great, professional, and gets the job done.

Always very happy with service advisor Doug! Very helpful!

Delt with Rodney from used car sales. I was interested in a used vehicle and he was great at first until he realized the vehicle was going to get wholesaled and he became very hesitant to respond about the vehicle after I specifically asked him when meeting with him in person if the vehicle was going to get wholesaled and he told me it was not and that I was the first one to look at it. Anyone who is trying to buy a used car or truck right now at a decent price knows it is very difficult because the market is full of way overpriced and over mileage vehicles so this experience is very frustrating after being lied to straight to my face and after he let me know it was being wholesaled by text he wanted nothing to do with me so thanks Rodney keep up the great work!

Went in to upgrade from my Corolla ...to now a RAV4 Limited. Kassandra was able to help me make the transition really easy. Got the chance to work with Santos once more, and service has been excellent as always. Thank you Tempe Toyota Team!! 🙏

I’ve been coming to Tempe Toyota for over 20 years. My family and I have all purchased multiple cars here through the years. Today I came in for an oil change and née brakes. I always see Randy Scott in the service department. He is always so kind, professional and has a lot of great knowledge of Toyota’s in general. I always call ahead to make sure he is working in a day when I bring my car in because I know I can trust him. That’s just a big thing for me as I’m sure it is with most. He just gives the beat customer service from beginning to end.

Bad service, super looooong ridiculous waiting time for an oil change.

They did the planned service. They were on time and in fact, finished up 15 minutes sooner than expected. My Service Rep - Chris M. also pointed out a potential issue with a leaking timing chain cover, which will need a follow up examination after a 1000 miles. That was appreciated. On 5/5/20, I took advantage on a sale for tires and had 4 new tires installed. The work was done, in a timely manner, which also included an alignment. Of equal importance, they did the interior sanitizing with an alcohol spray and at my request, doing it in my presence, thus assuring me it was done properly. And in the waiting area, they were practicing good social distancing. Good service experience.

I’m quite irritated. I referred my mother here and was promised a referral bonus/bird dog fee. After asking way too many times why I never received anything they simply stopped replying to my mom. She bout her car 5 months ago now so there no reason I shouldn’t have received it.

Our sales rep was amazing! We did the hours of online paperwork to get pre approved and had financing all lined up, unfortunately, WE STILL spent almost 4 hours before leaving with the car we were interested in. We did wind up purchasing a extended 24k warranty on our used car (ITS A MUST! Anyone buying a used car with over 100k and doesn't opt for spending and extra $30 to $50 more to add to your monthly payment is nuts!) If it was just the overall Auto Nation experience, it would be a 3 star at best, it would have been 5 due to the staff and our sales reps, but knocked it down to 4 because of the horrible paper work and wait times... What's the point in filling out the online paperwork WHEN YOU HAVE TO DO IT AGAIN? Why? Because "Auto Nation preferred all paperwork to be hard copy and filled out by hand"... So, I guess they are preparing for the coming EMP too.

Eddie listened to my concerns and explained the choices I could make for what the inspection found. I decided to have one of the repairs done and not the others, and the info he gave helped with those decisions.

The actual service of car was excellent as always, and the service writers courteous and helpful. But since my previous service visits AutoNation Toyota has changed the procedure for checking out and paying. While sitting in the waiting room I was on my phone working and received a message from my service representative, I went up to the cashier site and was told to go outside to his "office" so I walk across the departing cars to get to an empty office, and since there's about 16 cars waiting on a service representative no one is sitting in the offices. What a ridiculous process! Finally the service representative came back, grabbed my paperwork and led me back to the cashier office where he took my payment.

Absolutely incredible experience. I first came to this dealership in early July as my car had unexpectedly needed a part that was on a severe backorder. I was in a hurry to get a car. The first salesman I worked with was Alex Boyle. I told him right away that I wasn't going to sign anything that day and he was still excited and willing to help me with my journey. I ended up walking away empty handed as planned. However, I kept an eye on their website for a car I might like. Fast forward two months, I'm ready to continue looking and hopefully find my car. I return to AutoNation Toyota Tempe, immediately ask for Alex. He was on his way out to a family commitment. He did what he could, found a few cars that I might like, and then transferred me to Trent Edgren. He apologized profusely for needing to leave but we were happy to have him go! Trent was incredible. Went above and beyond for my mother and I. I am currently non-weightbearing as I just had surgery on my ankle. Trent kept us inside while he went on what felt like a million trips outside in this heat to go find me a car. Not only did he get us in a car that I love, but he left a lasting impact on my mother and I. Both Trent and Alex are incredible salesmen and put their all into their job, but above all else, are incredible people. Such a great experience. I will be sending everyone I know who needs a car to this facility. I am so pleased!

Our salesman was extremely helpful and nice in trying to get us in and out as quickly as possible…I can’t say the same for the finance end of the deal. On a Friday we drove down from the Prescott area arriving at 4pm plus the dealership had a 2 hour window to get everything squared away prior to us arriving. We warned them that we wanted to be in an out within an hour/hour and a half cuz we were paying cash for the vehicle. It should NEVER take over 4 hours to purchase a vehicle and customers should never be held hostage. The finance department wouldn’t take a personal check for the amount stating that it would take 7-10 business days to clear and we could be in South America by then. Then they turned around and said you could put 0 money down and drive a fifty some thousand dollar vehicle off their lot…NO PROBLEM! Insane! All they wanted to do was force us into financing the vehicle which we did not want to do. So our car buying experience sucked! The dealership was understaffed, unprofessional, totally disorganized and it was a major hassle. Get with it, check readers scan the bank account number on the check to see if there are sufficient funds. We should have been told about the check issue up front. We bought a car locally in Prescott in no joke under an hour paying cash with a personal check, maybe your dealership needs to take notes from Lamb Nissan on how to treat cash paying customers.

I was immediately greeted when I pulled on the Lot of AutoNation Toyota. This was exceptional as I was on 2 other dealers lot earlier in the day and was not greeted at all.

I have been trying for 3 days to get ahold of someone from Autonation Toyota Tempe. I have left MANY messages, no return calls. I have had sales people deliver messages to Nick Covert,, CFS, he is the only voicemail that I can get to.. Can't get past the auto answering to talk to a person in finance. I just want to cancel an extended warranty, a gap policy and a tire/wheel warranty . Horrible, horrible customer service!!!!!

The whole team is great, but Mike Conner, is the incredible service rep you hope to get. Super nice and did everything to expedite my service!!!

Very poor customer interaction . They made us wait for an hour even after having an appointment and in the end they told us that the car is no longer available. Would not recommend.

Nice

Professional service and all work to be done and expected costs thoroughly explained. My service manager, Rich, was professional and informative, as always.

After 20 years of doing business at another dealership, I bought a Toyota Sequoia at AutoNation Toyota Tempe. A total upgrade in experience. They are attentive to detail, efficient, friendly yet businesslike; an overall very positive experience.

Great Experience, call in talked to Sales Manager Rich, told him what I was looking to do. He assigned a fantastic young sales rep and it was the best experience I have had in a long time. From sales to finance top rated will always go to Tempe Toyota Autonation. Well done!!

This location provided very poor customer service for my oil change yesterday. Compared to my other visits, this time there was No courtesy call for service being done only a text message. No initiative to recommend services based on check. When I arrived at the counter to pay I was told to go search for my service advisor to collect my paperwork only to not be found and no one offering to assist. What location tells a customer to go in the Arizona heat, wait and find your advisor. Highly doubt they were busy as plenty of people just standing around and no new customers waiting. When I was finally offered help I then still had to go back inside to turn in paperwork and pay. What is the point of searching for my advisor when it is just to collect and walk back to pay. Never had to do so much and waste so much time for them to take my money. The only good experience was when I went to the parts counter, the employee there was very kind and answered all my questions.

Went in to buy a car for cash worked the trade sat around for 2 hours to be told a I need a cashiers check after the bank just closed. If they where well ran they would have said something the three times I said I would be using a check worth my trade in. I was not looking to go back tomorrow, they could have at least offered to go pick a cashiers check from me tomorrow, but they didn’t.Just a normal car dealer they don’t care. Do yourself a favor for everything and shop elsewhere where they maybe are willing to actually seem like they are willing to make it easy on you.

Amazing service! I'd highly recommend getting a car here. The employees are a lot more understanding and less pushy compared to other dealers.

Wow. Disappointed with my routine service visit. Normally, the service advisor -- if he or she finds an issue -- will consult with me before simply finishing my appt., giving me the option of whether or not I'd like these other items found during inspection tended to or not. But at checkout of my visit I was informed of all of these other things that were "found" but not attended to, nor offered. I asked, "When can I get these done?" I was told that I'd have to schedule another appointment. The facility was NOT busy at all, and there was no reason why these items couldn't have been handled that day. Disappointed. Plus ... no more donuts for waiting customers? How cheap can you folks be?

Great job yesterday. Got me in and out quickly.

Went in to buy a new car. Jason Barnes was the sales rep that helped me out. Can’t recommend him enough. 10/10 just a great guy to work with when buying a new car.

The professionalism of the staff and the accurate work.

If I could give negative stars I absolutely would. Do not go here. We had brought in our cars to trade in for a new truck. The salesperson (Andres) told us our trade in offer and what the final price for the vehicle we wanted would be (which we were absolutely excited and ok about), but then brought us inside where we saw the price of what we’d owe was $7000 dollars over what was originally stated. When we questioned Andres about this and said he intentionally misled us, he just flat out told us to leave. I asked to speak to the manager, but he wouldn’t give us the time of day so we just cut our losses and left. Clearly this is their game to see how much more they can get you to pay. Not only terrible customer service, but rude in general. Like I said, do not buy a car from them.

Buyer beware. Inept sales team. Unrealistic promises. No follow up for over a week on a $45k commitment. Now I'm left with them telling me 'we know we messed up, but you can either take it or leave it' with no recourse from the dealership. Customer service is gone now that demand is up and stock is low. The dealers have the upper hand and they're playing it.

Randy Scott was our service advisor. We had a 10:40 appt & were helped right away. Went in for our 30,000 mile service on our 2019 Tacoma. Everything was taken care of in a professional & timely manner. Never had an issue with this dealer.

Fast and friendly service but no car wash

Ryan Washington was amazing to work with. My car got delayed and he made sure to keep me updated and even pick us up from the airport when we flew in. Highly recommend working with him.

Although the staff was courteous my issue is still not resolved. The paint is failing on my 2010 color blizzard pearl #070 Toyota Prius. This is a known issue for Toyota according to Google that #070 color blizzard pearl paint is failing. Toyota has set up a warranty type program but it is currently only is for the Camry and Rav4 models not the Prius which mine has the same #070 blizzard pearl white paint. This only started happening a couple of weeks ago when we had torrential rain here in Phoenix as we had an unusual monsoon season. My car turned over 100K milage just this year. I have always taken very good care of my car. It is never been an accident. I hand wash it on a regular basis. I have done everything I can possibly do to be a responsible car owner. All of my services for maintenance have been performed at the dealership. The only advice I was given from this dealership was to call some 1-800 number and take it up with corporate. As a member of three generations that had been purchasing Toyotas I do not feel that this is the best customer service Toyota could offer us. If this issue cannot be successfully resolved we may all think about purchasing vehicles from another car company altogether. Very disappointed in Toyota right now which stinks because I loved my white Prius. New buyers please be aware. I have pictures for proof BTW but this survey link has no options to upload them.

What started as a recon trip ended with us trading in our SUV and getting a Tundra and RAV4. We needed to upgrade to two vehicles and David (salesman) and Nicole (financing) made it easy. Never felt any pressure from their team one way or another on things. Just informative options for me to choose from. The cleanliness of the location is nice. Plenty of complimentary bottles of water to keep you hydrated from walking the lot or waiting for the paperwork. Already received the service call for 1 of the 2 vehicles to get the windows tinted. Service was fast and waiting area is reasonably comfortable since shuttle only goes in approx 10mile radius. Overall was pleased with our experience and would use this dealer again.

I bought a car today thanks to the helpful people at AutoNation at South Autoplex Loop, and one individual stuck out. Kassandra Arriaga was incredibly kind, informative, and helpful. If any of you decide to use their Sales and Acquisitions services, then do yourself a huge favor and ask for her specifically. You won't regret it.

I was somewhat dissatisfied with the vehicle inventory. Most of your vehicles were downsized options of luxury cars. Also, the wait time for paperwork finalization was extensive. It seems to be quicker to apply online directly through a dealership; however, I appreciate the opportunity to do business despite not having a job {being employed}. I realize dealerships take chances when extending credit with the possibility that repayment {recourse} isn’t realized. and/or guaranteed. I look forward to hopefully securing a financial business deal.

Service advisor was deceitful with pricing and service director required micromanaging and continuous followup to gain resolution. They're all great at returning phone calls when they think you are going to give them money but when it comes to resolving an issue they are quick to ghost. Advisor failed to honor a discount and did it in a very deceitful manner. Verbally communicated that they applied the discount and quoted a price. Price on invoice matched what they quoted, but a closer review revealed they did not apply the discount as stated. Took over a week in multiple phone calls plus an in person visit to resolve. Definitely do not recommend.

Kassandra and Nicole were AMAZING to work with! They focused entirely on what I wanted and needed. No back and forth, BS that I always deal with at dealerships. 100% professional and courteous with zero pressure. I am in love with my truck and can’t thank them enough!!

Kasandra Nos ayudó bien nos sentimos muy Agusto con ella

Be aware that as of this morning they will not accept deposits or outside financing.

Worst customer service!

I went for a simple oil change and was told it would be 1-1.5 hours, and I waited for 2.5 hours. When it had been over 2 hours of waiting, I went to the service desk to ask for an update and I stood there for 15 min (no one else in line) waiting for the gal working to end a call. While waiting, I saw a sign that they no longer wash your car with an oil change “to help reduce the spread of covid-19.” But crazy enough if you pay for the car cleaning service this apparently is no longer a concern for them. No one was wearing masks either, so they obviously aren’t actually concerned with reducing the spread and are just trying to cut costs for them and still charge the $85 for an oil change. Either way, an oil change takes like 10 minutes to perform and that is literally all they did. When I expressed my frustration about how long I had to wait, my “service advisor” argued that I hadn’t waited as long as I had and “that’s what I get for coming on a busy Saturday (it’s Friday today). I will not be returning and would suggest if you go here you expect double the time they tell you it will take.

Honestly really disappointed in my experience with Toyota Tempe. I bought a 2007 Mitsubishi Eclipse off them. Randy was extremely helpful and helped me out to the best of his ability. The problem is that they promised me a detail on the car I purchased, which they did but the headlights were still foggy and also the detailers left circle marks on my paint. Another problem was they called me to inform me my check went through expect for 186 dollars. So they sold me a car without checking to make sure my check went through fully through which I think is very unprofessional, what’s crazy is the amount I owed changed to 130 when I went in. The finance guys are hard headed to customers which is extremely rude as well. I highly recommend going somewhere we’re they can at least treat you with the respect you deserve.

Another visit yesterday and the same great service! Another great experience at Autonation for the required service on my Tundra... Easy to schedule online appointment, easy drop off, and quick pickup with all the requested work done... Great communication from my adviser during the whole process... Lots of things to be frustrated with these days, but getting service work done at AN is not one of them...

Amazing dealership. Everyone was very friendly and easy to work with. Michael was very knowledgeable and a pleasure to work with!!!!

With a knowledgable and trustworthy agent. the service today was superb.

Big thanks to Michael F, Emmily and Nicole. The two occasions we spent time here we felt at ease, no pressure. This dealership made the process easy.

This is easily been the best car buying experience I've ever had in my life. Eli took care me from the get go. Granted when you as a customer go in prepared, things typically go smoothly and in your favor. Beyond that Eli and the whole team treated me with a lot of respect, helped me save money on my monthly payment, and got me into a vehicle that I love and appreciate. This is my first Toyota, but will certainly not be my last.

Cesar was my salesperson and he was very hospitable. He helped me figure out which car fits me the most during the time when there is a car shortage. He is also very knowledgeable about those cars. It's been a great experience.

Very helpful info

Caesar really helped us out with getting our first car he really made it a funny and lively experience

Max was our salesperson and what a breath of fresh air. He was happy, courteous and knowledgeable and looking out for our interest and no pressure. I have never had an experience like this buying a car. We needed to go to the bank while finishing our purchase and Max said I’ll go get a car and take you as I know right where it is. This is just one of the ways he looked out for our every need. I did most of my negotiations online before I got to the dealer and he was responsive and attentive. His mgr, Mike, was also so personable as usually seeing that guy is like seeing OZ on the wizard of oz, but he was joking with us and worked w us on the purchase of our Camry. Can’t say enough positive about this car purchase and it’s due to Max and Mike. Highly recommend.

I’ve been getting my truck serviced through them for 3 years and I’ve been completely happy with their service. Always friendly and thorough.

Gabe did a great job in getting us our new Rav4.

Good Service

Just about the whole process was unsatisfactory. A month after purchase, concerns and promises were not even close to being kept or addressed. IF you do happen to talk to somebody, they will seem concerned about your frustration but there will be ZERO follow through leaving an even worse taste in the customers mouth. They flat out just DO NOT CARE about the customer experience and it is blatantly obvious.

Went in for 2 year check. Got right in, Sam Stuart very helpful. Good experience.

Honest, Family Oriented, Calm, No Pressure...Noe Orozco is the person you want to see. Imagine walking into a dealership just to look, no plan on buying and a salesperson treating you like you have a bag full of cash despite knowing you don't plan to buy. This was my experience. I knew what I wanted and Noe showed me. HONEST is how I would describe him. Absolutely zero pressure. We spoke and we talked about my vehicle choice and the options available. I had no intentions of buying. Noe not only treat myself and my family with respect but he explained many options. In fact, he was so straightforward and honest that he saved me money and delivered more than I expected. I was treated so well that I decided to think through the process and I decided this was the place and team I like and I was going to buy a new truck today. The numbers were transparent. Noe was incredible and he introduced me to his manager Mike. Mike was also personable and even offered more added values and savings. I mean who doesn't like free things and saving money. The team worked hard. Mike and Noe worked a generous trade in offer for my vehicle and I walked out with a lower than expected payment and more cash than I came in with no lies. If you want to know how that happens go see Noe and Mike at Autonation Tempe!!! I hate dealers but I love this team. Trust these folks.

I have had my Prius serviced here before when I visited from North Carolina. They handled a lot of cars in line very efficiently, and made our 10:20 appointment time. Chris estimated about an hour and a half wait for the services to be completed, and he was correct. The waiting area was very nice and there were 2 TVS to watch. The only concerns there in the waiting room was there were no water bottles to have. There was a water fountain but with COVID, no one uses them safely. And the only food source, the snack machine, was out of order. I would take my Prius back there again because I trst them to do a fantastic job on the car, and not try to get me to buy parts that I don't really need. They are one of the best dealers I have been to. I highly recommend them.

Rich, the service representative, did a good job of keeping me updated on the progress of the service, which was thorough. I am very content with the condition of the my son's Prius and am confident that it will last even longer with such good maintenance and service.

First rate service and customer relations all around. I appreciate that the service department inspected my car and recommended service. I feel confident that I made the right choice to have my vehicle serviced at Autonation Toyota Tempe.

Kassandra was great, she kept in touch and worked with my schedule. I would highly recommend her for tour needs @autonation Tempe

Ryan O’Relly and Michael Miller worked with me to get a new Corolla 2022 despite inventory shortages and the higher car prices now a days, they were able to offer me the most competitive price out the door.

High value for my trade. Great deal with low APR on my finance. Great truck. Good people. No tricks. My sales bro even caught a warranty issue on the sale that brought me into the dealer. Then stated, I am not selling you this truck. So we found a better truck at a lower cost. Bottom line: Car buying in general blows. Randy @ AutoNation made it worth my Saturday. Thanks!

Kylee was outrageously helpful and welcoming! Being from out of town we communicated until we were at the lot and she had my 2012 Buick LaCrosse ready and waiting for me. Kylee was there through every step of the process and answered all our questions too. Very happy and satisfied not just with our purchase of the car but with Kylee as well! She is awesome ! And I am absolutely in love with my car !! Thank You!!!!

Cassie was excellent at helping my wife and I. Very knowledgeable, and very helpful. Thank you for great service

Great place! This was my first car buying experience, and I appreciated AutoNation's approach to the whole process. Alex Boyle was very hospitable and made us feel that he had our best interest at heart. I didn't end up purchasing a car there, but I had a great experience.

Kassandra was awesome, very helpful and made everything easy.

My advisor, Chris Maltabano was very helpful and courteous. However, I waited in the service drive for nearly 10 min before anyone asked what I wanted because 3 people were in an advisor's cubicle looking at something on his cell phone. That's fine, but I didn't appreciate being 5 feet away and nobody offering to help. The entire facility seemed to be a very unfriendly place, several people who worked there passed right by me and didn't even acknowledge me. I don't expect to get my butt kissed just because I showed up, but I bet if I was looking to buy a new car things would have been much different. The checkout people were cold and not very friendly either, it was here's your bill, sign here, and move along. Again, my advisor was very helpful and courteous, but the rest of the staff made it not an accomodating place.

Great assistance. Certified pre owned are very good.

Great experience! Helped out so much in getting my first car, thanks to Michael, Ryan and Karley!! Would tell everyone to go check it out!

Kassandra was very attentive and helpful from first interaction. She got me in the car I wanted. Very nice experience.

just bought a 2018 Jeep Cherokee and we love it! Thanks Hugo and Mark!

3 hours of waiting for an oil change when I was told it would be 1-1.5 hours. After 2 hours of waiting I told them I needed to to leave and to just give me my car back. Another 45 minutes goes by and I finally get my car so I can leave. They didn’t even apologize for the insane wait. Never coming here again.

The service itself was timely and done correctly as far as I can tell. But getting there was an entirely different story. I had an APPOINTMENT. Doesn't that mean they should be expecting to see my car to arrive? I sat in the check in line no less than 30 minutes waiting for someone to speak to me. The check-in dudes just kept walking past. I assumed they weren't assigned to me. I finally opened my window and asked and the response was "I didn't think anyone was in the car". Seriously? Then it took another 10 minutes for my "advisor" to appear. When I made the appointment, I also set another meeting with a business associate at a coffee shop about a mile away. So had planned on taking the shuttle there and back. The shuttle was 15 minutes late. Needless to say, I was very late to my appointment. The shuttle was on time to take me back to the dealership. The service was done. But I had to wait 15 minutes for my "advisor" to appear and another 10 for the "valet" to appear.

I have my truck towed in, was advised I would get a call once they figured out the problem or “diagnosed” my truck. Never received a call till the next day… would have liked to know in advance that my truck was going to be kept overnight prior to it happening. My advisor did discount me for having it towed which I did appreciate the discount but making sure I was left vehicle less would have been even nicer.

Don't go here for service. If you have to go here make sure your service writer is not Mike.

Service department is slow af....2 hours for oil change

Two months ago I bought a new Toyota Prius Prime. The warranty includes everything but windshield wipers and the side walls of the tires. I had just gotten a piece of glass in the sidewalls of one of the tires and it was not covered by the warranty. Ryan Sullivan is the service associate who helped me. He ordered the tire from another dealership and made sure that it got to AutoNation as soon as possible. It arrived late in the day and Ryan stayed past his shift to make sure that I got my car back that evening. He went above and beyond the norm to give me good service.

Pushy used car salesmen. Should have bought from Carvana, they have a 7 day return policy, regardless of miles. Autonation only gives 250. It’s a joke. Now I’m stuck with a vehicle I don’t want and negative equity. I’ll only refer people to Carvana now since these scam artists think they don’t have to have a return policy.

I fully recommend AutoNation Toyota Tempe, they were very friendly, knew their business and did everything possible to get me the best deal and repairs done in a timely manner. I've been dealing with this dealership for the past five years and I'm truly satisfied.

Nissan service is great.

Latifah was a phenomenal saleswoman - personable, funny and clearly felt bad about the long process. We were at the dealership for 4 hours despite knowing immediately after the test drive that we wanted to buy the car. Regardless, it was an overall positive experience and far more professional than One Cent Auto in Glendale, which is where we bought our previous car. We love our new 2021 RAV4 compared to our previous Hyundai Kona. Not incredibly happy with the APR we got, but I guess that's what we get for switching from a credit union to a bank. If you decide to test drive / buy a car from here, be sure to bring a companion or good book to read / tablet to watch shows on. *Note* - it has been 3 days since trade-in and our previous creditor has not been notified of the sale of our previous vehicle (I called earlier today). If I end up having to make the next payment due on August 15, I am going to revise this review down. Similarly, on AZ DOT, the title for the VIN still says "Does not Exist" meaning paperwork has not been processed / submitted and there is no vehicle under my account.

Took my vehicle there to get serviced. Doug was such a great advisor and really did well to get a competitive price for my repair. Repair went fast and vehicle is up and running! No funny business. Will be a repeat customer. Shuttle service had quite the wait so ended up not using it. That's the only ding IMO.

Michael Miller Ryan O’Reilly

We recently bought a 2021 RAV4 and our experience was amazing. First of all, with the shortage on new cars right now, we were a little nervous, but Kasey went above and beyond researching and finding the exact car and color I was looking for. She answered all my questions and communicated on when my car would arrive - which ended up being 3 weeks earlier than expected. She was a big part of why this was a great experience. We have always loved Toyota and are loving our new family car. Thank you.

Started out as such a smooth, easy process. Had originally been looking ot buy a 2020 Camry but my financial situation and need for a better vehicle forced me to broaden my search. After numerous emails and questions about the Camry I had originally wanted, salesman Corwyn then helped me through the purchase process when I saw a 2017 Chevy Cruze come up for sale through the website. It was perfectly within my budget and had a lot of other things I had been wanting in a new (to me) car. One hangup with the purchase of the car was my work schedule, which was very close to the dealership's hours. Corwyn had arranged to stay late one night (May 7th) so that he could be there to do all the paperwork and hand me the keys to my new car. Everything had been seemless up tro this point, I had thought I realized why Autonatiochn had such a good reputation for customer service. Well this is where things go from perfect to an annoying mess real quick. A couple days later I got the standard, probably pre-typed email from my salesman thanking me for my purchase, and to let him know if I had any questions about my new car. So naturally after a couple days of driving it and the excitement wearing off, I did have a couple questions, which I thought were pretty simple. So on May 13th I sent an email. First, dd I need to take any further actions to get my permanent license plate? And second, did my purchase/warranty come with any regular scheduled maintenance appointments? You figure you spend thousands on a car they can at least throw in a couple oil changes. Or at least answer an email about it. A couple weeks went by and I hadn't thought much of it because my temporary plate was still good and I wouldnt need an oil change for a bit. So on June 13th, a full month after first contact, I emailed him again with a copy of the original message, in case he never got it for some reason or maybe he did reply and I didn't get it. At this point my temporary plate had 2 weeks left until expired and I was getting close to needing an oil change. Still no reponse.. A couple days later I got on the Autonation website to chat with someone and see if maybe he doesnt work there anymore or if there was someoone else who could answer my questions. The person I chatted with apologized for the inconvenience and assured me my concern would be elevated and someone would be in contact very soon. Still nothing. My temporary plate did expire but thhankfully I was able to go directly through MVD and get the permanent plate. Turns out the salesman filled out my registration with the wrong address. Part of the $500 dealer service fee well spent. Fast forward a couple more weeks and it's definitely time for an oil change. I have now been in contact, albeit electronically through chat, more than 5 times trying to get what I thought was a simple question answered: Does the Vehicle Service Agreement that I paid $2400 for include regular scheduled maintenance. Each time I was apologized to profusely and assured that someone would be in contact asap. Not once did I get a call, text, or email. My own research proved to be contridictory, about half of what I could find on the Toyota Financial Services site said that because I had the Gold plan, I would have 2 year/24,000 miles worth of oil changes included, and other things said only if the vehicle was purchased within 3 years and under a certain mile limit. There's several places where it said you can check your vehicle's eligibility, but I was unable to because I bought a Chevrolet and the site naturally only recognizes Toyota VIN numbers. So I scheduled an appointment anyway and figured I could talk to a human when I got there. It was here that it was finally confirmed that because of the age of my vehicle (4 years) my Gold VSA only covered mechanical breakdowns, but I could pay $60 for an oil change. Not gonna happen. I realize that at any point I could have called the dealership, or Toyota FS directly when my concerns weren't being adressed, but after a certain point, to me it became about principle. Very disapponted.

Super easy and had a lot of variety for what style of vehicle I was interested in.Worked with Maximillion on getting a car, and actually had a great experience with him. He was very knowledgeable and not annoying. I am giving these stars because I purchased a car and it was not the worst thing on earth.

Took car for manufacturers recall repairs . Superb customer service!!

We had a frustrating experience purchasing a used mini van. The description of the van online was very inaccurate. The sales staff also exaggerated the condition of the van when we arrived. We were kept waiting while they cleaned it. When we finally looked inside, there were permanent acid and rust stains all over the carpet. By that time we had wasted hours trusting their description. We decided to purchase a van somewhere else.

I was sold a ‘oil change package’ when I purchased as well as a ‘maintenance package’. Both were extremely expensive and would not have bought except truck was for daughter going out of state to college (LSU). I was told it would be valid at ‘any Toyota dealership nationwide’. It turns out that is not the case. Only good at AutoNation dealership which, you guessed it, they have no locations in Baton Rouge… or Louisiana for that matter. Oil Change Package is basic oil change you can get anywhere, but at over inflated Dealership prices. Any ‘extras’ (air filter-$75, cabin air filter-$55, etc) were additional. Service was quoted as 1-1.5 hrs, so I waited. 2.5 hrs later, I inquired what was taking so long and ‘they were just finishing up’. My truck was up within 5 min. Basically, I would guess somewhere the paperwork got put in a stack and I was forgotten about.

Noe was helpful and professional! He was very informative, educated and personable. Car buying can be a lengthy and frustrating experience but we had a super quick and enjoyable process! We will definitely be reaching out Noe for any future purchases!

Toyota is my favorite brand for cars. The team in this dealer are really professionals, customer centric people. The sales representative Jaime, the financial manager and the dealer manager have the know how of the business. High quality products and service. I fully recommend them. Coffee and water meanwhile waiting, courteous and friendly interaction.

Ricky was professional and attentive to my requests. Kylee wrapped up the sale and was professional and patient , informative with the process every step of the way. Dunton in finance made the final steps swift and thorough. Overall fantastic experience.

Ruby was amazing. She’s sincere and listens to your needs and wants.

I was and have always been appreciative of the service department, especially Rich Taylor, and the AutoNation Toyota team for their integrity and effort in the maintainable of my Prius. I would recommend them highly.

All was good. Except at the end. We only received 1 key copy and we were promised a call back the next day to get our second key. It’s been 6 days and I’ve called every day, haven’t gotten to speak with the sales guy or a manager or anyone willing to help us. We’ve left a callback request every day and have gotten Zero response. All of this for a second key I get it, but that second key is $2-400 if we end up having to get it on our own, but it was purchased with the new vehicle. Poor customer service.

Got what I needed and awesome customer service and got my sensors fixed

Jose Perez Nieto was fantastic! Great customer service, I really appreciated working with him. He's friendly, knowledgeable and so easy to work with.

Great dealership and great employees! Kasey was awesome to work with. She was so helpful when it came to finding/buying my dream car and honestly made car buying an amazing experience! She got me such a great deal on my car, I couldn’t be happier! I will definitely be sending my friends and family to her and will be going back in the future!!!

This dealership has been my worst dealership experience to date.  I have purchased over 20 cars and at least half through dealerships. I hesitated to leave a bad review because I wanted a chance for the dealership to resolve problems. It hasn't. I first placed my deposit for my 2013 Land Cruiser on the 6th of April this year (three months ago). I was located in San Antonio, TX and needed a vehicle shortly after moving back from overseas. My salesperson, Gabe, assured me that it could be shipped to a local Autonation within 5 days for an $800 fee, to which I agreed. Below is a timeline of the events which followed: 6 Apr: Deposit placed 7 Apr: Confirmed vehicle could be shipped in 5 days, that radar sensor on bumper would be repaired, plastidip removed from chrome trim pieces, and replacement trailer hitch cover sent by mail. 7 Apr: Approval of purchase amount from Credit Union sent to dealer; waiting on dealership to send Purchase Order for check 8 Apr: Dealership requested I finance through them if they could beat APR of loan. They could not beat it. Delayed finalizing by another day. 9 Apr: Dealership unable to match rate. Purchase order provided and forwarded to CU for check mail overnight (Arriving Monday 12 Apr). Informed that vehicle would be detailed and ship 12 Apr, arriving by Friday 16 Apr: Told that it was no longer possible to pickup. 12 Apr: Call to shipping department determined that no request for shipment had even been made and car wouldn't ship for a few days. 13 Apr: Vehicle still not scheduled to ship and verified that vehicle could be picked up in person, plane ticket purchased for 14 Apr pickup 14 Apr: Flew into Phoenix 8:00, dealership by 9:00, was told vehicle should be ready immediately. After an hour, was told that vehicle would not be ready to take delivery until 1:00 PM. I declined due to 14.5 hour drive to San Antonio, discussing with salesman and manager that there was a possibility for a detailing at another Autonation dealership, otherwise, would make right with new rubber mats (cost equivalent)Was informed that second key would be shipped from dealership once returned by previous owner and would verify mat shipment with Manager. I was offered a "We Owe" form, but declined because my schedule was tight and didn't want to further delay beginning my drive home. Was told that it would be sent later. 19 Apr: Overcharged for sales tax (TX vs AZ) and was not given a clear answer on how to gain refund (TX DMV unaware of registration application) Learned later that it would take 30 days. Called Dealership to inquire about rubber mats, second key, and hitch cover which had been promised, was told I would  receive a call back. 23 Apr: Followed up on mats, key, and hitch cover and was told they were working it 26 Apr: Texted salesperson with no response on mats, key, and title. 28 Apr: Called dealership on mats, key, hitch and was told dealership would not be completing either. 29 Apr: Spoke to Different sales manager (Ray) and was told I would have a call returned by Emily and did not. 3 May: Spoke to Ray and was told I would have a returned call. The vehicle I picked up had scratches from the previous owners that had not been addressed, dirt from the previous owner, the GPS/Satellite antenna broken from the top and duct tape covering the opening, and the rear parking sensor was still broken at pickup. I was verbally promised to have a repair of a rear parking sensor which was not repaired on my pickup.  To date, I have spent $1200 to get this vehicle into a condition it should have been in when I was told it was ready for pickup over a week after I made my deposit. This dealership, from my salesman Gabe to his sales manager, Emily,  had the opportunity to resolve these problems at multiple steps along the way and chose to string me along until I stopped calling. To date, I have received none of the promised items, no mats, no hitch cover, and no second key. Not to mention the broken antenna, and rear sensor which had to be repaired out of my own pocket.

Horrible place to go they treat you like garbage and do not care about you. I went around around 6:00, credit was checked and was waiting for finance for my vehicle, was waiting for almost 2 hours to be told go home we will call you tomorrow since everyone wants to go home. Also I explicitly said to only run my credit through Toyota financial , then to realize the following morning that they had run my credit over 8 times to banks i did not want to do business with. Good luck trying to get a hold of someone as my poor excuse of a salesperson "Kasey" does not answer my phone calls or messages and when i call the dealership directly and get transfer to finance it goes to voicemail.

Super disappointed from the overall service. Expected some common courtesy but it felt exactly like i didn’t matter as a customer. Even though I literally got a car mat of 2021. Wouldn’t recommend the service here.

Purchased a 2014 Toyota Highlander from Randy S. here at AutoNation Toyota Tempe and had a wonderful experience. Randy was quick to respond and made sure my wife and I were taken care of! He was very busy helping another buyer at the same time that I went in to purchase our vehicle, but he did an excellent job juggling us both and making sure everybody was taken care of and the transactions kept moving forward. I love our car so far, my only complaint really is that the "cleaning / detail" it was supposed to get before we purchased it was not very good at all, and I was pretty disappointed by that. Nobody wants to feel like they need to go get their car professionally detailed again after purchasing it from a dealer, you want that new car experience. Aside from that though, everything was great about the purchase so far!

Dirty business They emailed me and I sent them my VIN and photos of my car. This location offered to buy my car. When I came to the dealership for the transaction, they offered me $1000 less than what was previously discussed. Then they played dumb telling me they've never made me an offer. As I have the email in my phone! This is not the proper way to conduct business

This is the only way I think I’ll be able to get a call back. I purchased a vehicle with Autonation Tempe at the end of June. I had a lien with another company and Autonation sent the check to the wrong address which has now resulted in me having an over due payment for that loan. I have tried multiple times to have someone contact me to fix this situation but I just keep getting transferred to voicemails or told someone will call me back and no one ever does. So now I’m making a car payment for my other vehicle that is no longer in my possession and my new vehicle because someone messed up on Autonation side. Everything they needed to correctly make the payment was provided so I’m not sure how this even happened & I am getting nowhere by trying to contact them over the phone. I saw other reviews about this exact situation. I should have listened to the warnings. 🙄

I wish I had a better experience! Purchasing the car was a smooth easy process but once we got it home it’s been nothing but problems and getting through to anyone has been impossible. We bought a used car on June 30th and the car we bought has broke down 3 times since then. Can we get ahold of anyone at the dealer to help? Nope. The warranty center? Nope. I completely understand that it’s not the dealerships fault the car is having problems, but the frustration lies in their lack of helping me find a solution.

As always my experience is great , bought my highlander here in 2019 , from sales department (by the way thank you Wade ) to parts department, great service . Thank you

Professional services that met my expectations and promises from the service manager.

Took my Toyota Corolla into service @ ANTS of Tempe for an airbag recall. When I got home I noticed my brand new sun visor I purchased at Costco had black grease on it. I tried to clean it but it did didn’t come clean. Then I noticed that the center console between the driver & passenger seat was not installed correctly. I had to finish the install. Then I noticed black grease on the passenger door handle and the door itself. I guess a courtesy car wash would have covered up the mechanic’s sloppiness but the car wash machine has been broken since March per the SA. Who allows there equipment to be disabled for so many months? I was extremely disappointed with AutoNation Toyota Tempe service.

2 cars purchased from this dealership and all regular scheduled maintenance done here. Usually I’m a happy and loyal customer and they get all my business BUT this recent visit looking for a 3rd car forced me to take my business to Autonation Ford Scottsdale . Long story short, salesperson Kylee had poor communication and wasn’t able to communicate the car wasn’t ready. Instead avoiding my calls and messages. I finally had to go into the dealership and she could even apologize. Zero customer service , zero attempt at sales, nothing. It’s ok if the car is not ready for purchase after I was told it was going to be, but please communicate that or help me search for other options. Maybe I wasn’t a high priority this time due to searching for a used vehicle instead of buying new? Salesperson Kylee could use more training in customer service and sales.

2nd time here to get a routine maintenance that was charged, even tho my first 3 maintenance services were supposed to be covered under Toyota Care. And they messed up the Odometer reading on Carfax and Jose hasn't got back to me after I called about this issue. They have the Odometer reading at 46000 when I came in with 30600 like what the heck!

Jaime is an excellent salesman!! He made the process so much easier, patient, welcoming, and overall great salesman. I would highly recommend asking for him when there!!

I am referring this dealership solely because of the employees named Raymond (manager), Berkley (sales associate), and Cole (sales associate). Berkley was the original sales associate that started my process of trying to purchase a vehicle, she was down to earth, diligent with her work, and also laid back. I recommend her because my approval would’ve never happened without her walking up to me and also, because she was so down to earth, I felt more comfortable. Cole was a sales associate that talked to my parents when I was inside and I would like to recommend him as well because my parents said he was very nice and they enjoyed talking to him. Raymond was the manager of these employees but he also was the person working behind the scenes to make it possible for me to walk out of there with a new set of keys in my hands. I want to recommend him, not because he got me approved with a credit score in the 500’s and a very low income, but because he did so much more than get me an approval from the bank. He not only went above and beyond his position title, he was honestly just a great person. Even though I made the very hard decision to walk away without that new set of keys, I am so thankful I stopped at AutoNation Toyota in Tempe. These 3 people made this experience more than just “trying to buy a car”, they made it a day I will look back on and appreciate. I know to you, you were just doing your job, but to me, you did so much more. Thank you!

Nice sales people

Great experience

Plenty of chairs and tables to use while waiting. Also the A/C was wonderful since it was 102 degrees outside.

TERRIBLE CUSTOMER SERVICE. Called ahead of time for a service appointment for an oil change and to diagnose a clunk I was getting from my recently purchased (from autonation) 4Runner. I confirmed repeatedly on the phone that my afternoon appointment was early enough in the day that they would have time to diagnose my issue before they closed for the day. (Appointment 3:30, the close 7pm)This is important as I am leaving for a 4000 mile cross country and back trip in a week and need this issue resolved before I leave. I show up for my appointment 30 minutes early. Was immediately greeted by someone who alerted my service advisor. Then I waited by my car for 15 minutes for him. Once he came over he immediately proceeded to tell me I’d need to leave my car overnight! I live an hour away, I can’t do that. After some conversation he said best he’d do is let me pay for a rental myself so I could leave the car and if the warranty doesn’t cover the repair that I wouldn’t be charged the diagnosis fee. Next, I wait in the waiting room for another 30 minutes for my advisor to come tell me that they have no rentals and I’m just out of luck! Sent me on my way didn’t even offer to reschedule. Nothing! Now I’m frantically searching for a repair shop who can look in time before my trip. I’m incredibly dissatisfied in the way they handled this situation. I’ve purchased multiple used vehicles from Autonation. With this service I’m not sure I’ll be back ever again. ***** Autonation Toyota Tempe responded to my review. I called the number on Friday 7/16 General manager was “busy”. I left a detailed message. It’s now Wednesday 7/21 still haven’t heard back. The bad service continues.

Eddie, my service advisor, is friendly and efficient! The process of getting the necessary repair was easy. A big Thank You to Eddie!!

Went in looking for a new vehicle, I was greeted a helped by Juan. He helped me all the way, he was really patient with me. Very professional and helpful

I looked at the inventory online, Juan was such a wonderful help! He answered all the questions that I had .Thank you!

Wasn't decided on what vehicle to purchase but the help I received was the best thanks to Juan Gastelum who helped me out on finding what was the best choice of vehicle I needed, Thanks I highly recommend..👍

Cesar Meraz is an excellent salesman. I would highly recommend asking for him to get a deal done. I ordered a Sienna and throughout the time it took to get it, all the way to delivery it was a smooth process. I would also add that this dealership had much better cost than the other Toyota dealers in the PHX area!

Overall great experience! Juan was great and made the process easy and made me feel comfortable

Sam was outstanding. Really nice and contacted me a long the way with all the details. The only thing that I was not happy with is the extremely strong smell of gas! They had no protection on the seat/floor so it looks like someone stepped in gasoline and in my car!

Great dealership hassle free. Cesar is the man. Helped me with all of my needs and more!

We just purchased our third new Sienna from this dealership. We have always found this dealership a good place to make a deal and trade in our old van. Michael Jordan was our sales person this time. Even though he is new to the dealership, he knew his product well. He was forthright and very service oriented. He genuinely cared about us and was very helpful. The finance person, Shelby, was very helpful to explain everything in detail and was very sharp with numbers. We will have our car serviced there as Eddie Alameda has been to helpful and honest.

This was my first new car purchase, so as anxious as car buying can be, David Gallegos and Shelby were very easy to work with. I am happy with the service I have received.

We have used this dealership for years to purchase our cars and have them serviced. We trust them for purchasing a car and for servicing. We highly recommend this dealership.

It a shame it takes almost 2 hrs. to remove a nail. No update information from service advisor at all.

Randy Scott always does a great job helping and making sure everything is clear and understood.

Always completed in a timely manner, friendly staff, and a great service advisor, Rich. See the same people, no big turnover in staff, which says to me it is a great place to work. Been using this dealership since 1997 (prior to Auto Nation taking over) and it's still great.

The mechanic was polite but it took 3 hours to wait instead of two hours

Outstanding Fleet Dept JJ Testa is the Man!

Kassandra (sales person) & Kort (manager) made the experience an easy & enjoyable venture. Mass definitely rocks!!! So glad we chose AutoNation as the dealership to visit. They had the vehicle desired at the right price.

Friendly staff and easy process.

Fast service, Great people to work with, Knowledgeable staff. Great selection to pick from!

Customer service was excellent. Oil change was a bit pricey compared to regular shops.

If you’re looking for a place that is going to give you great customer care from every different department this is your place. Zachary Becker in finance seriously will find you THE BEST deal for you and make sure you’re covered all the way around. I was having the worst time finding a car after mine was totaled. I was sad I didn’t really have the “yay! New car” attitude. Alex was our salesman and he knocked it out of the park. I really just didn’t want to deal with having to get a car and fast. Alex spent so much time finding every single car that had the features I wanted. It was like being waited on I felt pretty fancy. Then as a collaborative effort between Zachary, Alex and the Nick I was actually able to buy a brand new car! I really wanted the best safety features because now driving is a stressful. I got hit by a driver who ran a red light. They got me into a brand new Camry with all the bells and whistles! So many safety features I love it! I feel way better about driving. I have always driven luxury cars. This car has more and feels more luxurious then any of my other cars. It was a really awful situation I was probably THE worst customer because I just couldn’t figure out what I wanted. Zachary has the patience of a saint I think I had him run 5 different scenarios then changed my mind. Alex and my husband were the cheerleaders and by the time I got to take my new car home I was really grateful and happy for the experience. Thank you everyone I appreciate you and I LOVE my car!

José Pérez was very helpful, good customer service

Fast and efficient. Ryan Sullivan is always professional.

Took our Rav4 in for service, and they even completed a recall item that was not originally scheduled to be completed. Excellent customer service.

service advisor Ryan meet me with a great smile and kept me updated with the service

Really love kassandra as our sales person but Zack is very rude.

I worked with Jacob Snider, and the process was great. It took a couple hours of working with Jacob and his manager, Michael Miller, but we finally reached a deal I was super happy with. Will definitely return if I am in the market for a new Toyota.

With new vehicles being hard to get I placed 5k down to reserve a vehicle expected date mid July. The vehicle arrived ahead of time and that's when they called and pressuring me to pick of the vehicle ASAP or they may not hold it. When I reserved the vehicle, salesman did not say had to get vehicle ASAP or give me a number of days to pick it up. Please be upfront with customers. The world does not revolve around your dealership.

I was trying to find out how to claim my car and one of your advisors was most condescending, I had to answer him, how would I know, I don't work here, and had get my answer from someone else. Years ago, I stopped using your service dept. for the 2016 I bought here and I was reminded why I'll be going to Riverside Toyota in the future.

I had my 4runner in for it's 5000 miles service yesterday. I have been coming to this dealership for over five years and I'm sorry to say the service has gone downhill. They no longer wash your vehicle. There were 15 people in line waiting to pick up their vehicles. It's hot outside and we are all lined up in the service bay waiting for the valet to bring us our vehicles. Sorry but this is unacceptable! Finally after 10 minutes I complained to my service advisor and he got some others to assist in getting us out of there. What happened to customer service???

Tion is a great service advisor he took care of my vehicle quickly and efficiently. He was upfront with estimates and made sure everything was done properly. He was very polite efficient and thorough.

Tuan To has always provided me with exceptional customer service. Before leaving, Tuan has explained, in detail, what has been done, the cost of the repairs, and if there are any future repairs that I should schedule at that time. I appreciate his honesty and professionalism! He is the reason I continue to bring my car back to AutoNation.

Our sales person Amy was amazing to work with. I was a little disappointed that they didn't catch the fact that the drivers side window was off the track in their 172 point inspection of the vehicle. But they did fix the problem free of charge.

Brandon is amazing words can?t describe how he is I thank him for His patience and attention to detail timeliness

Brian F. was great and so helpful. Maybe the process easy and very quick.

here I have extended warranty gold and I brought my truck in cause my transfer case went bad. and the autonation warranty won't cover it cause they said of the lift kit which I got from them as is off the lot and also the wheel and tires are big which I got couple months back. here I had to pay to case out of my pocket. and my advisor Chris Keene never answer his phone and never kept in touch with me. I had to get hold of other people get hold of him.

The service department is a friendly place but they are under the gun as I am still having problems with my infotainment center in a 2021 4Runner. It is still restarting intermittently. They have not discovered the problem and since it only happens 'sometimes' it will be difficult to trace what the problem is.

Sam Stuart was the best Service Department Agent. He was thorough, personable, professional and delivered as promised. Thanks, Sam!

Just had my Tundra in for an oil change. I take it to the dealer for service because I want it done right the first time. Just noticed the maintenance required light is still on, indicating an oil change is due. Now I?m assuming I?ll have to bring it back in to have that reset. Also forgot the little windshield sticker reminder for the next oil change. Couldn?t even run it through the car wash for a $70 oil change. Maybe this was just a fluke. I usually have great service at this dealership. Oh well.

The Best and very good Customer Service from Everybody especially Latifah Bernard best Sales manager Thanks AutoNation. 👨‍👩‍👧‍👧

Shuttle driver drove to fast and rolled thru stop signs. Service ok.

excelente servicio!! 👍🏽👍🏽👍🏽 Ryan Sullivan me ayudo en todo lo que necesitaba. muy profesionales!! ⭐️⭐️⭐️⭐️⭐️

Auto Nation Toyota Tempe takes care of your car and doesn’t do any unnecessary work.

Exceptional service from Max Gonzales and his manager Michael Miller!! We started day with Max, who was attentive and responsive, listening to our goals. Max helped us find a car that we really liked & met our goals. To be sure we were making well-informed decision Max supported us in looking around. We spent the rest of the day at other dealerships in Tempe Auto mall and after a full day visiting 5 dealerships we came back to Max at Toyota Tempe Auto mall! While we found some other comparable cars, no other car sales person compared to Max!! Max was friendly, knowledgeable & kind. He had very positive energy and an excellent listener! He felt trustworthy which I value above all when purchasing a car. Thank you Max for a fantastic buying experience!

Professional and quick. No pressure to purchase unnecessary things.

Justin B was AMAZING! Very patient and helpful while I was deciding what I wanted.

Another great experience at AutoNation Toyota Tempe! My service advisor, Jose Elias Carrillo was outstanding! He was very professional, knowledgeable and provided excellent customer service. Thanks Jose!

No one is helpful, and they suck!! I would NEVER EVER purchase or let ANYONE know of this place!!! If this was the LAST dealership on the planet I would WALK!!!!!

Not helpful my car went into repair and no communication as to when it was to be finished, the 2 months my car was in the she 2 times. If I could give it a negative 1 that would be perfect. Service manager treated me like I was an idiot and belittled my car knowledge

Took car in for quarterly maintenance. Helpful and polite. Nice to be able to take a dog with me while waiting.

Last year I noticed a ½ dollar size spot of paint came off the roof of my wife’s 2011 Toyota Avalon – bad news, especially since the paint is a special and difficult to match white pearl color. Flash forward a number of months - We received a notice from Toyota which indicated this problem had occurred in a number of their vehicles and if we took our Avalon to a Toyota dealership they would evaluate for warranty coverage – great news! In fact, if they did cover it, and if we had any other paint issues, for a given price they may take care of those too. Even better news! My wife made an appointment with one Toyota dealership, but the employee made it clear these types of defects are seldom covered by warranty. That statement stuck in my craw and made me think badly about Toyota, atypically so. I told my wife I would prefer to go to AutoNation Toyota since my experience with them a number of years ago was very positive, so we cancelled the first appointment and scheduled one with AutoNation for May 24th. Here was our experience: AutoNation Toyota Tempe was quite busy on the 24th, but once I was able to get to our Advisor, Michael Conner, things sped up quickly. He made the process of placing our auto in their hands for evaluation quite simple. In no time at all I was on their shuttle where I was sped back home to wait the news. Within a number of hours we were notified the paint repair would be covered under warranty and so, if we wished, we could leave it with them and drive a rental car they would provide. By late afternoon we’d finalized those matters, just in time to utilize their beautiful rental car for an important out-of-town trip. In three short days we were notified that our Avalon’s repair was complete and we could pick it up ASAP. My wife did so the next day, culminating a whirlwind review & repair which we fully expected to take upwards of 2 weeks. The paint job was high quality – they even did a wash & wax to bring out the beauty of the paint – as was all the service which occurred during this process. Regretfully, there was one minor, unexpected issue that arose. As I said earlier, we were given the option of getting a few other areas of our Avalon painted, e.g., the back bumper as well as the door trim on both sides of the auto. Even though it would be on our dime, the timing was perfect to get it done and so we contracted to get that done. However, when my wife picked up the auto she was told that work had NOT be done (for undetermined reasons) but we could bring the Avalon back another time for that to be accomplished. We later called them back and said we would pass on that extra work, after all, as expeditious as AutoNation Toyota is, the process on our end was still fairly time consuming. In summary, I would have NO hesitation in recommending AutoNation Toyota Tempe. These folks are PROFESSIONALS and know how to give GREAT CUSTOMER SERVICE. Apart from the minor glitch I mentioned, our interaction with them was OUTSTANDING!

I like going to this dealership for the most part. Most of the staff are very friendly, the service is usually good. The facility is clean and organized. I have only had one negative experience there and It won't deter me from going back. They have been maintaining all my Toyota cars for over 14 years.

Service was prompt and thorough. Tuan, our service rep was professional and helpful.

Went in for my first visit to the service department. I had bought my Corolla there. Ryan was my service adviser. He was very friendly and upbeat. He got me back on the road as promised in 2 hrs. I feel it went very well.. will be back. Thank you

2 hours for an oil change with an appointment is ridiculous

service people are always spot on today I had to wait a bit longer than usual but I know my car was taken care of 100%

Good communicators & well organized. Service has good people.

Waited over 3 hours for basic service inspection. Service tech did not close the hood after inspection and hood popped up while entering freeway. Service advisor Doug was friendly and very apologetic. AutoNation still not providing a car wash, they say COVID-19 doesn’t allow a car wash. My husband dropped his truck at the same at Coulter down the street from AutoNation and it was returned spotless with fresh car wash. Maybe AutoNation needs to think about customer service again. I rated yes for recommend dealership as Eli has always provided great purchasing service No for service.

Sam Stuart is very professional, personable, and he's a great service advisor. All the employees at this dealership that I've interacted with have been great. My car is always in tip top condition after getting serviced.

I needed a car on a Tuesday evening and I got the best service. No waiting, quick tour with the exact car I was looking for. Alex was super helpful and always took my calls and was patient with all my questions.

Jose was very patient with us as it was our first car purchase. Greatly appreciated.

I purchased my Toyota Prius in 2013 at AutoNation and have had it serviced there since the purchase. The services are always timely and convenient for my schedule. The people are courteous and the rates are competitive.

AutoNation gave me quotes for two cars that I was trading in and I was amazed the estimates were accurate and they came through on the values. I was able to find a good deal on a vehicle and go home with it that day! Financing was great and they hooked me up with a loan at my credit union.

My experience at AutoNation Toyota Tempe was awesome!

Cesar Meraz was very helpful with me, he even took the time on one of his days off to see me. Got the truck that I wanted and I’m extremely happy with it. He even gave me something to eat while I was waiting lol. This is the type of service I look for when making a purchase.

Great customer service! Honest and they work with you in every aspect! It doesn?t matter who attends you

Trent went above and beyond to get my grandmother out of a car she hated and into something she loved!

They are professional, courteous and do whatever it takes to fix the problem.

Not sure anything was done but the check - oil change? If so no sticker. Repair prices not broken down in to labor and parts - felt it was far too expensive. Also ordered some paint and never received a call that it is in or out of stock.

We always use guy at Tempe Toyota as our service guy and he truly is amazing! Love this dealership! Bought my Camry here in 2012 and still service it here 9 years later. Tip top shape with 96,000 miles thanks to them

Absolutely impressed with this outfit- from the buying process to having work done. It rolls smoothly, and my last experience where I had a tow package installed, Ryan called early stating the work was done. Early ! Super place to do business.

Brien was very helpful and available for all my questions when I bought my new Sequoia. Other than the trade in discrepancy I had a wonderful experience. Did not feel pressured. I absolutely hate buying a vehicle , Brien was very accommodating and he even offered me some food when I started to get really hungry ! That was a cut above regular treatment . I would recommend getting the scoop on any vehicle from Brien at Tempe Toyota . He’s pretty no nonsense , and I didn’t feel the salesmen shpeel at all thanks Brien love my new 2021 Sequioa with all the bells and whistles .Melanie

Once I finally got in touch with someone after reserving the car, the process was fairly simple. Bri and Nicole were easy to work with and treated me very well. Only a few small complaints, but nothing that would prevent me from purchasing from AN again in the future Only issues were I did not receive a temp tag for driving the vehicle until the DMV here opens. Also, car came to me with a quarter tank of gas. A few other very minor issues that to me should have been sorted prior to delivery

Ryan Sullivan was my service guy and he took great care of my and my Tacoma. I?ll definitely be back

Customer service is good. Find the car I want. Facilities are good.

Kasey Davalos was very helpful! Went above and beyond! I would recommend working with her for the best deal!

Cesar Meraz was excellent to us, he provided great information about the vehicle we were looking at and despite the fact that was after hours and his schedule, he was happy to assist and always so nice and friendly.

Great experience, worked with Ryan O?Reilly in sales and Michael Miller. Got a used car for a competitive price, and felt comfortable working with this dealership

Gabriel did everything he could to answer my questions and make my dealership experience a breeze!

While I was happy with the service to my vehicle itself (an oil change and tire rotation), the overall experience was definitely not exceptional. The first part of the visit went well enough; I drove up, talked to my service guy, and went inside to put my name on the shuttle list. A few hours later, when my vehicle was ready, I got a call, which I wasn't able to answer, so my service guy sent me a text letting me know everything was good to go. At that point (10:30 am), I called the service department and had them put my name on the shuttle pickup list. I was told I was the only name on the list right then, and that I'd be called before pickup. An hour later, I called in to ask about my shuttle ride, and was told that I was still on the top of the list. At 12:30, I got a call from the shuttle driver saying he was outside. A 2 hour wait, in the middle of the day, for a shuttle ride, of which I was the only person on the list, is not great. I only wish my less than exceptional experience ended there. Upon arriving at the dealership, I walked up to the service desk and was told to find my service guy. I walked out and stood in a line of people waiting to get their vehicles for about 30 minutes, with nobody actually walking up and trying to help any of us. At that point, I realized I'd probably get nowhere without trying to help myself, so I started wandering around looking for my service guy. I finally had the bright idea of texting him back and letting him know that I was there and ready to pay. He immediately walked up to his office and brought out the paperwork, and got me paid out quickly. Then it was back to waiting in the line of people who wanted to get their vehicles. Looked like there was one guy trying to help a huge line of people. Keep in mind there's about 20 different people who work for Toyota just walking past us this whole time, without making any eye contact, or showing the slightest inclination to help the backed-up line. Another 15 minutes go by, with the one valet doing his best, and it's finally my turn. Once I give him the receipt, I get my car within minutes and I'm out, at 1:50-ish. It shouldn't take me an HOUR to pay my bill and get out of a dealership after my service is complete, after having waited 2 hours for a shuttle ride. It was NOT exceptional, and I don't think I'll be coming back for service again. I will also be telling people to avoid this dealership. I didn't appreciate the terribly slow and unhelpful/under-staffed customer experience, and I don't think anyone else will either.

Bought several cars from here and always have a good experience.

Randy Sharp and Dennis Montaya were the best sales reps I have ever worked with, they were extremely professional and made everything so easy and effortless in purchasing my new 2021 Toyota RAV4 LE. I will recommend them to all my friends.

Doug in service was wonderful to work with! He was friendly, kept me informed, and made sure repairs were done as quickly as possible!

2.5 hours to get an oil change with an appointment. The service writer told me that they over book and all service takes longer then quoted.

Buying process was painless. Sales representative was knowledgeable, courteous and very accommodating. Finance office did a great job for us. The whole experience was great.

Brian was professional, quick, and no pressure. Quality salesman.

The car purchase process from start to finish was extremely disappointing until Richard stepped in and saved the day. The day I drove away with my new car, Richard was alerted that a negative review would be coming. I received a phone call from him just as i was arriving home. He patiently listened to me, read all of the messages I forwarded to him, offered me to come back and complete a new vehicle walkthrough. Richard was a pleasure to work with and will be the only reason I return to AutoNation Toyota for anything. The customer service score I provided is for Richard, not the salesman.

Hate to rain on anyone’s parade but I feel that my car buying experience was one of nightmares that you only hear of: 1) purchased a 2021 Toyota Highlander and wanted to finance it. Was told the interest rate would be over 5%. My credit score is over 800 so I thought that was gouging! I finally got it down to 2.54% but only after several back and forth discussions. 2) during the negations I asked for the tint charge to be removed ($500.00) as I was having a darker tint done elsewhere. That’s was the only reduction that I asked for from their advertised price of $41,500. The salesperson would not budge so I left only to have a call back by the finance manager saying he was not married to the tint and he would sell it to me with that $500 reduction. Since already on my way home and agreeing to the reduction of $500 I asked for the car to be delivered to my home. 3) now comes the best part. The salesperson delivers the car with a folder of paperwork to sign. After signing everything he left without giving me a copy of anything. No receipt, no copy of finance agreement nothing. So here I am 2 weeks after the delivery and putting over 2,000 miles on it and I still don’t have a single piece of documentation saying I bought a car, how much it was, no copy of tax tittle license etc. I’m sure someone could put the blame on me for not insisting receiving copies before signing anything but I thought a reputable dealer would not put a customer like me through this type of disjointed transaction. Lesson learned but buyer beware. Don’t assume even a big name dealership with the Toyota name on it is going to take care of the customer properly. I thought these types of dealerships were from the old school but shame on me for assuming it would be handled properly.

AutoNation has done a wonderful job servicing my Prius. I can set an appointment on line and when I arrive cute Liam is always ready to assist me and make sure I understand any and all repairs and costs associated with the service. I have totally enjoyed this car and the I appreciate the effort and care taken by the dealership to keep it running smoothly for me!

I booked my appointment via phone for an Oil Change. I always use Randy Scott as my service advisor. He?s great!! Very easy to drop off and my pick up was smooth and efficient. As I said, always great service here.

Kassandra was very helpful, she had such a positive attitude throughout the whole process!! She got us the car we initially wanted & at the exact budget I was asking for ! I am very grateful for her assistance ☺️

By far the worst dealership ive ever been to. I purchased a car on the 30th of March and NO ONE mentioned anything about there being an issue. I thought i could trust that they would take care of the rest of the finance part since i had traded in a vehicle. A month later they completely have not done ANYTHING and ignore my calls. Meanwhile as the customer not only has my previous loan NOT been paid off but now my credit is being shot negatively because of them. I had to go in person to confront the finance Manager because no one seems to believe in customer service there. I got bribed with a tank of gas thinking all would be forgiven. As a customer, i am severely disappointed and stressed by all of this. There has been no communication the whole month of April and it wasn't until i walked in that they started being proactive. It's ridiculous and really makes you wonder what kind of management allows such things to happen. Monday they gave me an "update" that they are “working on it” which was mostly just said to just shut me up. I wouldn't recommend this dealership to anyone.

Me and My parents had a very good experience at this dealership. we came in looking for a used car. Jose was really nice and honest in looking for the best car & price for us. we appreciate his help and all others involved in getting us the perfect car.

Love the service dept. Rich Taylor is the best! MUCH cheaper than the other mechanic shops in 85048. Yes, its true!

Just had my car serviced. Love Tempe Toyota! I’ve leased my last 3 cars from them & wouldn’t go elsewhere. Service is a breeze. My last 2 appointments were with Ryan. He gets you checked in & takes care of you & your car all the way through the process.

This is my first time buying a car from a dealership. Ryan Cerda answered all of my questions and made me feel more comfortable with the car buying process. I would recommend working with Ryan to anyone who is looking to purchase a car.

I had the most pleasant buying experience from the Tempe Toyota crew. But especially from Roger Graydon. He met me at the scheduled time and we spent quite a bit of time looking at all the used cars that I was interested in. He listened to what I told him was important to me and made suggestions that were very helpful. After the purchase was complete, he scheduled to deliver my RAV 4 to my home. Very happy with the whole process... Thank you Roger and Auto Nation.

Hector A was a massive help to me buying my first car!

I was helped out by kassandra Arriaga she made everything very easy quick simple. Would definitely recommend everyone come here and ask for her.

Colton and Rey were simply incredible to work with. Recommend to any and all. Transferred a car from California and made it an absolute seemless process. Pleasure to do business with, in what is typically a painful process. Thank you!

Always have provided timely & accurate service at Autonation Toyota. Additionally, staff always provides updates on future needs the auto may have. Excellent service department.

During service they no longer was the cars using Covid as an excuse. They only used to wash the exterior so what does covid have to do with that. The wait time is still the same as it used to be when wash was included.Not only they skip on that but also when they wore notes on my windshield they left it that way leaving me to clean off from me field of vision and I didn't have anything to clean it off with me at the time.

It?s a pleasure having our cars taken care of. We feel very confident in the service

They are always so efficient and polite while sharing what is being done to your vehicle during the process. Also, trustworthy!

My 2021 Toyota Tacoma is the fourth new vehicle I purchased from Auto Nation Tempe Toyota. For over 20 years their outstanding customer service and no haggle pricing makes buying a new vehicle stress free. I was in and out in less than 2 hours, not to mention given top Kelly Bluebook value on my 2011 Toyota Tacoma trade in. Once again thank you for exceeding my expectations and putting the joy back into buying a new vehicle!

Jessica and Ray were friendly and helpful. If you don?t mind the no haggle experience, I highly recommend AutoNation Toyota in Tempe!

Car recall work was done on time. However the car stank of gasoline and was not washed as usual.

Toyota Trent went above and beyond for me and my buddy, service was excellent!

I traded my car for a newer one and the process was simple and smooth with no pressure!

The staff was friendly and efficient and did excellent work. The waiting area was large and comfortable. Highly recommended.

I bought a new 2021 Camry in January and found a paint defect on the hood. I went back to the dealership to have it fixed. They did a great job fixing the hood. I did add a clear bra to keep the hood scratch free. I want to thank Brandon Reed for fixing my car. I would recommend Tempe Toyota for their great service.

Randy Scott has done the service on our Prisuses for at least. 6 years. He is thorough, knows the cars very well and never disappoints meaning the car never has to come back after completion. A 5 star person.

I have responded to this earlier, but as always Eddie is a fantastic . Every thing was taken care of, except I have the trouble light on again, and it was off before my visit. Probably relates to gas tank cover, which was replaced the last time I was in. Will get it later. Very busy right now.

I wanted a specific truck and got it. I did not need a salesman. I asked to order my truck was treated as well as I ever have been by any dealership. I came back to AN because both the sales and service departments’ support in the first purchase, the second, and now the third are superior. Toyota sells a bombproof vehicle. It runs great and is smarter than I am. AutoNation and the people who helped me are to be thanked.

fast and easy...did miss the car wash though! service area was clean as well as the customer service people.

Prior to my visit for a routine mileage oil change I called the dealership to make sure I still had some vouchers on my 2006 Tacoma. The customer service employee that took the call looked up the contract and noticed he couldn't find any information on it. So he offered to look into it. Once he got back to me he noticed the contract was expired by the date but not from mileage. He was very helpful in finding this information and assuring me i still had 5 oil changes left that where still good. Thank you

Eddie is one of the best in the business. He always provides top notch service.

Always friendly and they listen to the problem. They provide solutions without being pushy. Thanks.

Excellent communication and service experience. The service advisor was great

Had my wheels fixed and fluids serviced but they broke my hood lock so have to take back to have it fixed

Overall a great buying experience!! Thank you especially to the sales manager Mike and my sales guy Ryan!!

Excellent experience with Jim Testa at AutoNation Toyota in Tempe, AZ. The entire process was easy and hassle free.

Always a great experience at AutoNation Tempe - and Tuan To is always so friendly and great to work with.

Emmily was awesome to deal with, very knowledgeable about the vehicle we purchased , would definitely deal there again

This is the worst dealership. DO NOT BUY HERE! Completely untrustworthy! I am in the market for a new TRD PRO 4runner. I contacted AutoNation after seeing one listed on their website. At the time I was told that it was pre-sold but that they would contact me if another came in. That’s was all fine and well. On Monday I was contacted and told that the vehicle was arriving Friday and that the original buyer could not be contacted and if I wanted to put a deposit down now then I would be next. I paid said deposit and was told if they didn’t hear from the buyer in 24 hours the vehicle was mine. 24 hours later on Tuesday I was told that they were giving the original buyer till Friday. I told the salesperson I had located another 4runner and would like to know asap. I was assured that I was the next buyer and that no contact had been made. Friday came and they still had not heard anything, I was sent photos of the vehicle and was called to set an appointment to come in on Saturday to purchase the 4runner Saturday morning comes and I noticed that the vehicle was no longer listed on the website. I contacted the salesperson I had been dealing with and was told that to her knowledge the vehicle was still there but she was clarifying with her manager. Ummm how do you not know? It’s there or it isn’t. After many texts and lots of confusion it was finally time for me to leave for my appointment to purchase this car. I received a phone call saying that the original purchaser indeed could not be contacted but the vehicle had been sold to someone else. UMMMM, excuse me?! What?! I put a deposit down! The salesperson then said she was going to talk to her manager to see who put the deposit down first. I don’t understand how you don’t already know this information. How do you not know a car has already been sold. Needless to say I was strung along for a week, lost out on another 4runner that I could have purchased cheaper and they took and kept my deposit and then sold it to someone else. They lied and played games. I will never go back to this dealership and will tell everyone I know to stay away from here.

Rodney,made my buying experience with my new Toyota very painless, I am happy with my purchase

Quick, easy, painless. Replacement done in a timely manner.

Toon always takes good care of my service. I know he will always do what is best for me and keep me safe on the road.

Took my Tacoma in for a 35k service and they fixed a fuel pump recall on the truck. Within a day of getting the truck back it was throwing a code. After having to argue with the service rider to actually check the truck, not just clear it they took the truck to discover a "clamp malfunction" on the fuel pump. Another issue that AutoNation has is checking out to get your car always takes too long. You have to go to the only cashier for the whole dealership. Move into the 21st century and give the service writers a xxx system to check out their customers.

Love these people! Great service from sales to finance to service to leadership.

I went in originally today for a routine oil change. I got a call from Hannah and she led me in a direction that I couldn’t be happier about. She was extremely helpful, no shenanigans, I asked and she delivered. Thank you Hannah. I will recommend you to everyone and anyone

Be more courteous listen to the customer more and write down what they say. So you do not have to do things more then once

I went through the Costco Auto-Program, so I ordered my vehicle 3.5 months ago. The representative I got did not greet us at the agreed time even after checking in. When I went around asking for him he was with another client and told me he could work 50-50 of his time with me and the other client. He was using his phone at times I was talking with him. At time of pickup, I was at the dealership for 6 hours and it was not the most pleasant experience. I didn't get a review of the inspection of the car and I noticed the car is not the one I ordered. Packages were missing, some were added, and the others were wrong. On top of that I did not get the Costco discount because the RAV4 is so popular. I did not know that there would be no discount until near the time of buying the car. I was so tired at the end that I didnt realize until the next morning I never got copies of anything I signed. I am to wait about a week for a call to schedule an appointment to install the hitch I ordered. They also charged me $25 extra from what it would have been when I originally ordered it just to install it. Why did I still buy the car? I really wanted a RAV4, because I was in need of a vehicle, and I already waited 3.5 months for this one.

Chris K is always helpful, goes out of his way to make sure I?m taken care of, and is forthright about issues and NON issues alike.

Good people care for your needs to keep you toyota in working order.

Fast courteous and reasonably priced. My appt was at 7a and I was out by 8:30 a on a Saturday

Kamryn and Liam were awesome! Very friendly and professional.

Rich Taylor always provides outstanding service. My go to guy when I need work done on my vehicles

Service was completed shorter than expected. All went well.

Always timely, pleasant, and cost-effective. I love the spacious sitting area while waiting for repairs.

I went to change my oil at 25k, when I went to remove the filter cap it was so tight that the tool used to loosen the filter cap sheared off the 3 plastic teeth that the tool grabs to remove the cap. The last place that touched the vehicle was the service department when I had the oil changed at 20k. It appears the filter cap was way over tightened and/or the o-ring was not lubed before reinstalling. I was not able to remove the old filter and am worried there may be additional damage to the cap itself that may lead to an oil leak. Not pleased that I now have to possibly purchase a new filter cap in addition to the $40 of oil that will need to be drained when the cap is replaced.

I feel they do a great job helping maintain my vehicle. Rich, service advisor is great. Thank you for excellence in customer service.

Had my truck in to have the transmission fluid and oil changed. The service was performed but the technician left a mess in the engine compartment. There is transmission fluid on the radiator and it flowed down into the lower engine area. Very unprofessional. I will have to take the truck back to have the engine cleaned.

My advisor mike was very knowledgeable efficient and friendly all in all the service dept was fine. The sakes floor on the other hand left a lot to be desired, I wondered around for quite a while never had one friendly smile .sales signs were outdated . Only two cars on the floor not inviting at all

Tuan at AutoNation Toyota is awesome to work with. 40k service oil and tire rotate.

Better than any other dealership anywhere, ever. Quite pleasant overall.

Service typically takes 90 minutes regardless of what’s being done. The previous 3 times I’ve been here service has been standard, but the last experience has put me off from returning to this location. The key from my master key broke out of the housing device. All the mechanics still worked (locking/unlocking/trunk open etc). I ordered a new housing unit as I was told that was the only thing that needed to be done. The parts department transferred all the mechanics to a new housing device for me and cut the new key. Somehow during this process my “data got lost” and I had to take it to service to sync my car to the new housing unit (that still has all my original working parts). I go to the service department and surprise, it’s $80 and a 90 minute wait. I don’t have the time that day so I schedule another appointment. Well now, it’s $150 and 90-120 minutes and no longer the original $80 quote and 30 minute wait time. The attendant even told me “in theory your key should work but that data got lost”. The whole process has been really frustrating.

No pressure buying they have me a bunch of options for financing. I was pre qualified for financing and they were able to beat the interest rate.

Eddie Alameda, takes very good care of my car when I come in for service he is very professional and caring.

First, the lines are long at checkin. I had 3 items that needed to be fixed or looked at. I had told the advisor when I booked the appointment and again at drop off. When the advisor called to tell me my car was ready, I asked him about the items. The backlit keys on the door were not illuminated. He seemed confused about the item and then told me they were not supposed to be lit and that he had checked it on another car. When I looked at the paperwork, the issue was not even listed. In short, he forgot the item and then told a lie about checking it. On top of that, what happened to washing the car during the service? I will find another Toyota dealer to work on the car.

Diagnosed problem and fixed it

mr rich Taylor was excellent and very professional. I definitely will always request for him as my service advisor.

My service representative at AutoNation Toyota Tempe kept recommending and reminding me about the bad motor mounts on my 2010 Toyota Corolla. He was careful to say it wasn't a required repair in order to keep driving. However, it was making the noise inside the car obnoxious. The difference after the repairs is spectacular! Its like a new car, no exaggeration.

Great service and friendly staff . Randy Scott continues to provide excellent service and information

We purchased our first Highlander. We were contacted by internet after we sent out requests for a price quote on a Hybrid highlander. The process was easy. It didn't seem so painful buying a car. Thank you!!!

Service department is excellent.

Good costumer service. Will definitely be back for my service.

The sales associate we worked with was beyond fantastic. He was extremely fair and did not pressure us at all during the entire car buying experience. The problem came with the Financing associate we worked with after purchasing the car, who was extremely high pressure to the point of pushing us to buy certain warranty plans even after we had said no multiple times. They also misled us on some of the warranty details that they sold us, which ended up being a nightmare to fix later on when we confronted them about it. Overall, this part of the experience really overshadowed the good parts. As a customer, I was extremely disappointed.

Excellent service. Car was brought in for its 10,000 mile oil change

Service accuracy on time

Ability to make service appointments easy..no pressure from sales

I bring my Camry in for maintenance and they do a great job keeping it in good running order. They get it done when they say they will and charge a reasonable rate. I’m very satisfied.

First time buying a car. the dealer did not try to rip me. I read online the dealerships will try everything to get as much money from you. He did not try to sell me anything I did not want. Best car buying experience.

Usually every time I take my truck in for service, my truck gets a wash. This time all they did was cleaned or wiped down the front grill and bumper. I looked like they used greasy water or something. This time I was really disappointed.

I have had nothing but great luck and service when dealing with Randy Scott my service writer. He does not lie to me and tells me the truth of what is happening with my vehicle. He understands that I went from a working person to retired person and he works with me on check in times and scheduling of the jobs my car needs. No pressure, and always pleasant to deal with. If Randy did not work for Toyota in Tempe, I would be taking my vehicle to a AAA certified repair shop.

Horrible service and the advisor was mean. Had apt yes had to wait over 20 min for someone to acknowledge and no sorry or anything. Not sure if customer service is even therr

Have to drive about 15 miles for AutoNation Service for the third car we have leased from them. Worth the trip! Nice facilities if you want to wait and experienced service techs so you know you are in good hands.

I took my 2019 Highlander in for repair on a recall. The recall was for a fuel pump. I made an appointment, took it in at 8:20 a.m. and got it back at 1:00 p.m. On inspection it was determined the battery was not fully charging. Both parts were replaced. The fuel pump alone was over $800. There was no charge to me. I Love Toyota.

Service was great . Went to get an oil change. They were friendly . It wasn?t that long to get it done even though there was a big line of people bringing their cars for service

It too almost 2 and1 /2 hours. Longer than I expected or than usual. Also the car was not washed which it has normally been. Didn't feel it was up to normal.

I have bought two trucks from there. Eli was my sales guy for both of them. I drive all the way from San Tan Valley for the service department. I always have my truck serviced there. This was the first time I have ever been unhappy. Usually I see Chris K and he is awesome. But yesterday a guy by the name of Randy met me. He was not very personable. Chris always tells me everything they did to my truck and has it washed. Yesterday Randy handed me my paperwork and walked off. They pulled my truck around and it had not even been washed. I really didn’t care for Randy much. I always request Chris I’m not sure why I was passed on to Randy but I really hope it doesn’t happen again.

I always have my truck serviced where I bought it at Tempe Toyota. This was the first time I have ever been unhappy. Usually I see Chris K. But yesterday a guy by the name of Randy met me. He was not very personable. Chris always tells me everything they did to my truck and has it washed. Yesterday Randy handed me my paperwork and walked off. They pulled my truck around and it had not even been washed. I really didn?t care for Randy much. I always request Chris I?m not sure why I was passed on to Randy but I really hope it doesn?t happen again.

Sales was good. Nice salesman. Not pleased at all with the once you leave the dealership experience. They don?t follow through on their word. Apparently, only one person can make calls and she has no curtesy to do her job. Still waiting to schedule my tint!!!

They bought my car and gave me a great price. I went to KBB instant cash and they offered me more money than most other places, conditional on an in person inspection. I thought it was going to be bait and switch where they lower the offer once I got there so my hopes were not high. To the contrary, they found the car in excellent condition and raised the offer considerably in person with no haggling from me. I found the process to be pretty straightforward and honest. I would use them again in a heartbeat.

The service was excellently done timely, and at a very good price. Good Job!

Everyone is so nice and pleasant from making an appointment to my service guy, Toon. I ask for him every time I bring my car in. In fact, I once had to have my car towed in and I told the tow truck driver Toon was my service guy there, he knew Toon and told me was the best.

Service Advisor Rich Taylor was professional, helpful and friendly. Customer lounge was well-stocked, large and comfortable. Highly recommend AutoNation Toyota Tempe!

Service was very expensive, tried to charge $130 for air filter change. I went to purchase filters at parts department and waited over 30 minutes because only one guy working the counter. Requested a number of additional items to be looked at besides oil change but every item was very expensive in terms of minor requests. In fairness, they did fix my plastic kick plate for no charge. also, what's up with no courtesy wash?

Took less time than estimated. Reasonable pricing. Easy to work with.

Dealership replaced brake booster under warranty. They provided a loaner as the part was going to take 3 weeks to arrive. Great communication fro the service rep. I received the car with a thick film of dirt inside and out. It was filthy. This is a case of good customer service down the drain!

I got a call from Brian Freund after I was on AutoNation Toyota looking at cars. We narrow down my choice I came in and make my selection and brought a Chevy Cruze

Knowledgeable and professional staff. Very satisfied customer

I have brought my vehicle to AutoNation Toyota Tempe on several occasions now and each time it is the quickest and most efficient experience I could have imagined. Rich Taylor gets back to me about the status of everything so quickly and his explanation of things is so thorough and I am never pressured to do any service I don't want to do with my vehicle. If you want an experience that is fast, thorough, and top quality with staff who are knowledgeable and efficient, then you want to bring your vehicle here.

Truly exceptional service, good experience.

I had a few manufacturers recalls to be fixed on my Scion x/b. This team was excellent all the way. From my first phone call until I drove my car home I received nothing but great service. Thank you!!

Good cars, great experience

Great experience. Just as I expected from Toyota. This car should last us for a long time

A very personable experience and I didn't feel like I was just a transaction ❤

Great service in buying a car

Well no satisfied becuase they leave a cable loose inside the car and they scratch the car on the back bumper.

Took my car on time. Talked to me about maintenance that is coming up. Did not pressure me to get it done now as I have a low mileage car.

They always do a great job! Quick service, professional employees, and comfortable waiting area. Never try to talk you into doing extra repairs, but give great advice and answer your questions.

Thank you to my service advisor Liam and the manager Toby for making my recent experience exceptional. I highly recommend Tempe Toyota @ Autonation. I’ve purchased 2 vehicles here so far.

everything went as planned.

Great customer service! My experience was positive and I recommend to anyone to purchase a vehicle from there

Very helpful Hank kept me up on any and all progress of my car.

My actual service was fine but it was my experience in the service waiting area has me beyond furious. There was a woman NOT wearing a mask for over an hour. She put it on as she was leaving. She ignored me when I asked her to mask up. I went to find assistance. I was directed to see Brandon Reed. As I go to his office only to see him speaking with 2 employees NOT WEARING A MASK. I then notice about 50% of employees I see wearing their masks below their nose and or mouth. Thanks for putting me and other customers low on your care list. This was especially triggering after losing my father to Covid last month and having to wait over a month to have him cremated. There is a pandemic you idiots.

Very satisfied with the service and recommendations to my vehicle.

Not only was my service great ( as usual) but I found out I needed a new warranty and some other stuff my original dealer steered me away from when I bought my Highlander. The finance person made it soooo easy and affordable for me to buy was I needed. I got a GREAT deal!

Bart Thomas was great to deal with regarding purchasing my totaled vehicle.

Service care fell short of any past visits or expectations?.. First telling me the cost of $79 was a surprise, then trying to communicate that this pricing has been in place for ?years? only to point out our last visit for an oil change was lower! Second, not washing the car and blaming this on ?Covid protocol? is ridiculous! Third, the measures being taken to protect individuals such as myself and others in respect to Covid is TERRIBLE as not only was I literally pulled into a small, confined space to make payment but then asked to stand in a specific space when the advisor got into another dispute with another client was RIDICULOUS! I merely threw my hands up and walked away as 4 individuals were all within 2-3 feet of each other! Not the service one would expect. John

Smooth

My service appointment was serviced by Toon. He was respectful and informative. My vehicle was done in reasonable time. Apparently Covid is spread through car wash... they can?t give their normal complimentary car washes ?? if you can drive my car to the building...you can drive it through a car wash. Sad to see that some business?s have used COVID as an excuse to get out of providing certain perks/customer service Good experience overall.

Service Advisor Treldy Domingo was outstanding! But just 20 minutes after checking in my car for service, I received two unsolicited messages from the sales manager: A text AND an email, BOTH offering to buy my car or sell me another one. I did not give them my contact information so they could solicit me. Moreover, it is rude to address strangers by their first names. This part of the experience put me off ever coming back to this dealer.

The service was prompt and the staff was nice and helpful.

I always been happy with all aspects of service at this dealership.

Great price for my 2021 Sienna. Quick easy purchase and they even included a full tank of gas. Emily was helpful and efficient. I highly recommend AutoNation Toyota if you want the best price and easy fast purchase on a new Toyota.

great customer service and toon is always so nice and professional ..thank you for taking great care of my car and me

I recently bought my Land Rover Discovery from Autonation Toyota Tempe. My experience was 5 star. Everyone from the sales team to the finance team and management made me feel like I was there one and only client! I will definitely be back for my next vehicle!

I've been using this Toyota for servicing my Camry for 6 years and have always had great friendly service.

Smooth experience as always. Easy and no hassle. Good doing business with them.

Great overall experience.

Positive experience. Prices higher than I like. I miss the car wash. It made up a little for the high prices.

I reached out to autonation Toyota Tempe asking the person about a broken button on my steering wheel. I was not sure if it would be covered because the plastic button was broken. The person who scheduled me advised me that since my vehicle was within the 3 year warranty I would be covered for that replacement. They stated it would be covered ?regardless of the cause? I came into the dealership before work before my appointment time. The advisor said he needed to check inventory. I waited for 35 minutes and was late to work. The advisor finally came out and said it would not be covered. I talked to the manager Toby and he said the same as it was ?caused by impact? he said he would pull the call to see what was told to me. Even after reviewing the call and admitting I was told it would be fixed as part of warranty, he refused to help. He stated it was a call center agent and that it was Toyota?s policy. I would not recommend this place to anyone. All they did is place blame on others. Toby should not be in his position and wasted my time by reviewing the previous call and even though I was told it would be fixed under warranty, he blamed it on it being a ?call center? agent and his boss not authorizing the replacement

Was quoted $79 for an oil change and then they charged $95 at the counter. You would think they know how much oil. Toyota Highlander uses yet they use (it used an extra quart) as an argument to justify overcharging the customer in the middle of a pandemic!

This is the second vehicle I have purchased from Auto Nation. I like the "online" aspect of dealing with them. I do not like being approached by sales people in the parking lot at a dealership. I had a little trouble with the gas tank not being full when I left and returning an item in the car that I did not want, but, in the end, it was all worked out.

My sales person was Jose I went online and found the vehicle I wanted before I went to the dealership Jose was friendly and helpful my credit really isn’t great and Jose did everything he could to get my payments affordable there were a couple minor details that needed to be fixed before I could take the car home and Jose kept me informed on the progress and had it cleaned and detailed upon my arrival would definitely recommend if u go to Autonation Toyota ask specifically for Jose

Vehicle was as advertised. Salesman, Kenny, was very respectful of my time. Like all dealerships finance tried to sell warranties. The didn’t try a hard sell with me after I declined all. Was in and out of dealership in just a little over two hours.

We had high hopes when my wife and I visited this dealership looking for a newer used vehicle for our growing family. Our experience did not start out on a good note as we were approached by Elizabeth while we were still getting our 1 year old out of the backseat. She was very unprofessional and tried “vibing” with my wife and I multiple times like we were all high school buddies. We came here to look for a vehicle, not waste time and BS around. Luckily we were able to look at the used inventory and get a list put together of some candidates to go look at. We did not end up finding the right vehicle for us that day but Elizabeth said she’d notify us if something came up that fit our needs in a car. 2 days later, I get a call from Elizabeth notifying me that one of the vehicles we looked at that had a pending sale fell through and we could come test drive it. We scheduled our test drive date on a day that Elizabeth happened to be off so her manager would have another salesman assist us. At this point, Elizabeth had redeemed herself by doing right by us and proving she was in fact keeping her eye out for a car that fit our needs. However, on the day of our test drive, we met Antwoine and everything went downhill from there... When we entered the showroom and met Antwione, our first impression was that he was a more experienced salesman than Elizabeth and much more professional. We sat down and my wife and I went through our list of needs in a vehicle before we did our test drive just in case we didn’t like that car and he could help us find another one. We did not end up liking the feel of the car we test drove and we began searching again with him. He started of by showing us 2 vehicles that were out of our price range and that had a bunch of bells and whistles we did not need. After those vehicles, he started going over our list of needs we made and said if we wanted to find a car today, we needed to let go of some of them. He said he didn’t want to waste his time looking at a bunch of vehicles with us when he has other customers that have a smaller list of demands. He told us he’s one of the top salesman and had just sold 3 cars in a day and wanted to continue on that streak. We’d only been with him for maybe 2 and a half hours at that point and felt that his time was more valuable spent elsewhere. We left that day is disbelief of what had been said and swore we’d never come back. Antwoine is hands down the cockiest salesman I’ve ever met and anyone out there looking for a car should not give him the chance to make a commission off your purchase. I am a salesman and I know you have to put in work to make your cut. In an effort to end this story shortly, we did end up purchasing a vehicle from this dealership but we did all our own leg work. We found our vehicle in their lot ourselves and basically told a manager we want this car and would like to run our credit for approval. The financing department is who saved the day and fought for us to get into the vehicle we chose. We’d walked past the 2017 Dodge Journey with 55k miles on it that we ended up in with both Elizabeth and Antwione with neither one suggesting it would fit our needs. I guess if YOU know what you’re looking for in a vehicle and you have needs you’re not willing to compromise on, YOU have to do the looking yourself. Do not rely on this dealership to help you find what you’re looking for.

Process was great. Was one of the 1st in line and was out of there within the hour. No issues. I would love an opportunity to go back into the service area and explore the underside / engine with a tech.

Toon Always gets me in out very Quickly. Explains what needs to done and why. After my approval he expedites the process keeps me posted.

David Gallegos from Autonation Toyota of Tempe was amazing! I highly recommend if you’re in the market for a new or used vehicle to give him a call!

The Service Manager, Doug, is a great guy. Had the service performed and the amount came in less that initially quoted and provided a service roadmap with priorities for future service. I recommend him.

Guy Larson had great communication and was honest. Very pleased with service.

I?ve always enjoyed a good experience at AutoNation Toyota in Tempe.

Terrible customer service!

Service was pricey but staff was nice.

I purchased a used 4runner back in October. prior to purchase, Auto Nation had done a service in the vehicle. The vehicle had over heated but Auto Nation made it right and fixed the issue. Unfortunately, the vehicle got totalled a few months later. Luckily, I found another great used 4runner at another amazing price at Auto Nation and ended up with an upgraded 4runner. Auto Nation's team is amazing. The prices are so good that the stress is eliminated by the "no haggle" prices. I honestly am not sure I would want to purchase a vehicle any other way. Thank you Auto Nation for your help and understanding thru such a difficult 2020.

Great staff, knowledgeable, no pressure environment.

Best prices in western US, awesome customer service from Derrick Gay, and no games played like most new car dealerships do. I drove 600 miles to buy my car and saved over $2000 compared to the dealerships in California.

I have been purchasing Toyota and service from auto nation for about 20 years. My service person is one of the main reasons I continue. His name is Tuan. He is professional, caring and honest.

Excellent service! Chris Keenan was very helpful.

Always good service and attentive staff

Bought a new 2020 Camry yesterday. I'm super happy with my new. Camry. Elizabeth took good care of me and I'm very pleased with my recent purchase.

Friendly, efficient and timely service.

The buying process was fair and straightforward. The Parts department personnel are exceptional. The Service department has been good to work with. Yes, we would reccomend this Toyota Dealer.

My Internet Sales Rep Latifah was awesome! She was very accommodating, especially since I was making a purchase online . Not to sure about the finance department. Zack was meeh, but i guess you have to do what you gotta do.

Excellent. I?m thankful for the attention and kindness

Great service. I would recommend it to my friends and family.

Went in for a simple oil change/tire rotation, and had hoped to get the fuel pump recall accomplished while there. One tire was low. Tires were rotated but the pressures were never checked, so the low tire was just moved to the back. I guess I'll inflate it myself. The pumps were in stock, but it wasn't "my turn" so I have to return to get it done when Toyota is ready. Not a confidence builder that the rest of the 10k Maintenance was done...

Cesar was amazing to work with! Great people great truck

I?ve got a great deal, look for Josh ?, he is good with numbers and will get your deal.

They have taken great care of my car with quality services.

Easiest car buying experience! Everyone I talked to from the initial phone call to taking delivery of my truck made it so easy. I came in knowing what I wanted and Autonation Toyota Tempe delivered on my truck. No hassle on any part of my experience, I also did not have to stay for hours on end working on a deal, and my favorite part was no last minute switches that other dealerships are known to do. It pretty much went along the lines of Me - "I want this truck" Toyota Tempe - "This is your truck now" 2021 Cement Tacoma Off-Road

My service advisor, Sam Stuart, was very professional, personable, and knowledgeable. The waiting area is clean, the technicians are efficient, and I've never had a negative experience at this dealership.

The internet price for the model with options wanted was the only reason deal went through. Reserved vehicle for test drive 2 hours in advance. Drove to dealer from Tucson, no keys available. Many excuses. Employees were kind, however execution was terrible outside of finance and detailing/sale prep. Appears as if no one has the full responsibility of the total process and business. Would only recommend if they have exactly what you want and you have patience. Spent 5.5 hours there until they could get act together. Should have been 2 hours on a bad day.

Worked with Derrick Gay for about 3.5 months on finding the right truck. I never felt pushed or rushed. He never tried to talk me in to buying anything I didn’t want. Even with the specific Tacoma I requested, he never once tried to push me to buy it. Flash forward a month or two later (today actually), he helped me find the right Tacoma. He was extremely professional and polite. He always gave me good/rough estimates and never once asked me to “come in” in order to push me. Best car dealership and employee I’ve ever purchased from.

Great buying experience! Sales person Derrick simply amazing!! No hidden surprises at all!!

Checked to make sure truck was there and made the 20 mile trip to meet my wife after work. I stopped at the wrong autonation office (Nissan) and was told everyone works together and said he would get the truck off the other lot. Well I guess I started a fight between sales guys and I finally saw the truck and was treated like crap as if it was my fault. Short answers and trade quote I said was a little low. We just walked away. Bought the same truck at Earnhardt chevy the next day and they gave us what we wanted for our trade. It would have been their easiest transaction. 1000 difference in the trade btw.

Just had our second oil change and a tire rotation done at AutoNation Toyota in Tempe, AZ. I had an appointment and it still took nearly two hours. And, I was charged for rotating the tires. I can go to Big-O or Discount Tires and they do it for free even though they never sold me a tire for this Toyota....yet. Even Pep-Boys can have you in and out in 30 minutes for the same scheduled service. When I owned a Honda they had an ?Express? lane for oil and tires. You didn?t even need an appointment and they still got you out in less than an hour. Under 30 if you had an appointment. I know parts and service are the bread and butter for a dealership. So why would you not want to ?beat the competition?? There?s plenty of shops out there you could model after. Sadly, I will only be returning for warranty work. I?m a customer you?ve lost. How many others have you lost and don?t even know you lost them. They didn?t write a review, they didn?t say anything, they didn?t call... they simply never returned. And that?s my opinion.

My husband called and made an appointment and when he arrived they didn?t have the tire and was told it would be 3.5 hours before they could get it. This isn?t the first time we had to wait after calling ahead of time and making an appointment . My husband rushed to get there and should have been told this upfront. Horrible customer service. We will never buy a car from Auto Nation in Tempe again. This is our 2nd new vehicle and service continues to disappoint us.

A huge thank you to Toyota auto nation for giving me a next day appointment and being so quick and efficient to give service to my 4Runner! Y?all never fail me!

Excellent Service. Rich Taylor, my service advisor is very professional and keeps me informed through out the day when I drop off my Tundra for service.

I have to say I am extremely happy with my purchase! I purchased a 2021 Toyota Corolla from David Gallegos for an amazing deal. I live in Surprise but shopped around in many near and far locations for a great deal. I was looking for certain things in my car and many of the salesmen were very unattentive to my needs and desires until David came into contact with me. I drove an hour out of my way because of David's caring character. Most salesmen are known for taking advantage of their customers especially when they see a woman but David did no such thing. He explained everything, had everything set up and fought for the price I wanted. He went above and beyond! Thank you! Nicole P.

This was a dream experience. Our salesman Noe Orozco-Rodriguez was professional, knowledgeable, nice, helpful and most importantly wasn?t the typical, pushy salesman. Additionally, the finance gentleman Mark Stull was equally great. I?m 53 years old and this was the best car buying experience I?ve ever had by far.

New to AZ & our 3rd trip to this dealership. Always treated very professionally by all staff. Sam has been our service guy. Very polite & our service has always been done in a timely manner. Would highly recommend. Thanks for everything.

Here is an update to the review I posted a few days ago. Today AutoNation Toyota Tempe replaced that missing rubber trim piece (drip rail) on the roof of my Tacoma for no charge, and my service advisor Chris was very helpful and friendly. Jean in sales explained about the overcharge on the license fee was due to how Arizona calculates the tax and that the overage would be refunded. Too bad that wasn't mentioned during the buying process... She also gave me a free oil change in the future for the filthy cabin air filter, seeing as how I had already replaced it. So now I am pleased with the way they took charge of these issues and resolved them to my satisfaction!