Recent Reviews from AutoNation Toyota Tempe

Updated [11/8/2018] One star, if there is zero I would give zero. I purchased a Toyota Rav4 on Nov 2nd Dustin is the finance manager that signed our documents and ran thru the payment verification and reviewed. He signed all our papers with quick glance and explained what it was. We paid our payment thru credit card for $5000 and a check for the remaining balance. Things went well and finished all the paperwork. Dustin then called Kim to hand us the key and said everything is completed. The title and plate will send to us within certain time. Everything is good until today.. This morning, this finance manager: Dustin Petrie Amann. He left me a voice message say that the credit card for $5000 has some additional documents I need to signed. (What?) Since this car the title owner is my wife, and the credit card holder is me therefore need me to go back to the store to show him ID and sign another document. (His attitude is rude and apparently not knowing what he is doing in the first place! I now doubt how he can be in a manager position with this service experience. He checked and watched me to swipe my credit card in his office and say nothing at then. Now he called me back to finished something I can already do when I purchased the car! Very unprofessional and not putting customer at the 1st priority. I have to work and live far away from this dealer store. Now all the legal documents and keys already handle to me and I drove the car for a week then called me back to store to finished something that Autonation messed up in the first place? Good job, Autonation. I feel angry and not trusting Autonation at all. Cannot believe such a big dealer stores nationwide with such service attitude and unprofessional personal work inside. Be ware of the incompetent person here, and stop suffering this kinda of service towards YOUR car purchasing and escape away from incompetent person/dealer like this store. [11/2/2018]In general, very good service and experience. I just bought used RAV4 from used car department. Kim is the agent who helped me thru the process. They are not pushy and friendly. The only drawback i gave 4 out of 5 are 1) the whole paperwork process take a long time. And they are not aware of financial department process time, just left us sat there and told us someone will call us when it's ready. It took like 15 minutes and no one called us and even Kim was not around. We felt forgotten and not being taken good care of.. Eventually I found Kim and asked her what is going on why we sat and wait for nothing then she checked with financial agent to see the progress. Very unprofessional, just left customer waiting for no update... 2) test drive, we checked the car in website inventory and found a good one. Went into store got answer by this car just arrived and was under inspection and detailing afterward. We said that's fine, just let us know when it is good to go so we can test drive. The next day one manager called us and said the car is ready. We went there but the car was not ready at all... Still awaiting for detailing and cleaning. It makes me felt they are trying to sold the car as soon as possible. Yet, no customer would buy something we cannot test drive before it. It is wasting both parties time and causing inconvenience to customer. I understand they want to sale as soon as it can, however, this is not a right way to approach to customer and make some promises they cannot fulfill. Except these two, rest of the process went smooth and quite well. I would recommend to friends of this dealership. Some improvements yet can be made in order to make a better, or best service if they want to achieve.

Art W. Nov 9, 2018

Purchased a Toyota Rav4 at Autonation Toyota Tempe During the car purchasing process, things were kind of okay. My sales agent is Kimberly Franklin. Her service is decent, only thing can be improved is she left us alone sat and wait for finance manager to go thru our paperwork and we don't know how long should we wait and she is not around. After I found her, then she checked with finance manager- Dustin, so then we know why and who are we waiting for. Not a good service attitude here.. Dustin is the finance manager that signed our documents and ran thru the payment verification and reviewed. He signed all our papers with quick glance and explained what it was. We paid our payment thru credit card for $5000 and a check for the remaining balance. Things went well and finished all the paperwork. Dustin then called Kim to hand us the key and said everything is completed. The title and plate will send to us within certain time. Everything is good until today.. This morning, this finance manager: Dustin Petrie Amann. He left me a voice message say that the credit card for $5000 has some additional documents I need to signed. (What?) Since this car the title owner is my wife, and the credit card holder is me therefore need me to go back to the store to show him ID and sign another document. (His attitude is rude and apparently not knowing what he is doing in the first place! I now doubt how he can be in a manager position with this service experience. He checked and watched me to swipe my credit card in his office and say nothing at then. Now he called me back to finished something I can already do when I purchased the car! Very unprofessional and not putting customer at the 1st priority. I have to work and live far away from this dealer store. Now all the legal documents and keys already handle to me and I drove the car for a week then called me back to store to finished something that Autonation messed up in the first place? What a great service Autonation. I feel nothing but angry and not trusting Autonation at all. Cannot believe such a big dealer stores nationwide with such service attitude and unprofessional personal work inside. People, be ware of this store and go to other places. There are tons of places to go in this area where you can find great deals and "better service and well trained person". Please consider my painful store and experience and stop suffering this kinda of service towards car purchasing and escape away from this incompetent person/dealer.

Eric Wu Nov 8, 2018

My experience was not as great as I thought it would be for buying my first car. I went there knowing that I wanted a Toyota 4Runner, but ended up with a Toyota RAV 4 instead because they didn't seem to want to work on the pricing/payments with me. Not that I'm not happy with my RAV 4 because I am, I just thought that they would've worked with me since I wanted one of the more expensive vehicles they have for sale. In 2012 my best friend bought a then new car from the Nissan branch at this same AutoNation and they worked really hard with her to get her the car she wanted. I assumed that because I went to the same AutoNation, even tho I went to the Toyota branch, that I would have the same experience, but they made it clear that they weren't willing to negotiate with the 4Runner. I stated multiple times what I could afford monthly, but they kept trying to get me to pay more which really frustrated me and made me feel like all they cared about was money. After I had decided on the RAV 4 I suddenly fell ill because of a health condition I have and asked if we could continue the car buying process another day. They did whatever they could to get me to not leave even tho I was in tears from being in pain and from feeling so sick. They told me they couldn't hold my RAV 4 for me unless I made a down payment before I left, otherwise everything I had just done with them for the past couple of hours was basically a complete waste of time. My down payment was to be $2,500, but because of the bank I have I'm only allowed to spend $1,500 per day, so I couldn't make the full transaction right then. I explained all of this to them and they said that they could run the $1,500 right then to hold the RAV 4 and said that I could put the rest down when I came back. One of the finance ladies said it would take 2 minutes to run my card and then I'd be free to go, so I gave her my card along with my permission to run it. I came back 2 days later to find out that they didn't run my card at all, even tho they said it was required in order for my car to be held there. They ended up holding my car anyway even tho no down payment had been made, yet refused to let me leave the days prior until they got some money out of me even tho I was clearly ill. I put $1,250 down that day, but because of it being a large amount my bank card automatically locked up. I explained to the finance guy I was dealing with that day that that was the whole reason why I said to run the large amount the prior days before so that I wouldn't be locked out of my card like that. He then carelessly suggested that I run to a bank to get a cashier's check, but being that it was a Sunday all banks were closed. I was also frustrated that I had to reiterate again with him what I could afford a month since he was trying to sell me package deals that would make my monthly payment go up by $100+. I was still able to take my RAV 4 home that day, but ended up having to come back for the third time the following day because my salesperson failed to give me my temporary registration and to complete making my down payment. I live approximately an hour away from AutoNation, so the going back and forth was slightly inconvenient. I'm happy with my RAV 4, but I'm not sure if I'll ever go back here again because of all of this. My sales and finance people did not make me feel entirely comfortable with the car buying process and made it very clear that they just wanted my money.

Conner Day Aug 1, 2018

Bait and Switch: The action of advertising goods that are an apparent bargain with the intention of substituting inferior OR more expensive goods. On 7/13/18 I walked into Toyota Tempe at 7970 Autoplex Loop. After a test drive I was curious on what the total out the door price would be. A rep presented an offer to me and when I said that was higher than I wished to spend she offered their “best deal.” I told her I would like to think about it and at that time she said “hold on let me get my finance manager and see if there is anything else he can do.” I hung around for the sales manager and he asked what it would take for me to want to purchase the vehicle. I told him what I was looking to spend and he printed up an offer that matched what I was willing to spend and said “let’s do it,” and wanted me to purchase right then and there. I thanked both of them for their time and took offer in hand (first written offer) and told them I wanted a little bit of time to think about it and would be in touch. Over the next few days I spoke to the rep at least twice a day asking all sorts of questions. On 7/18/18 I got an email from the sales representative with the same offer as on 7/13/18 attached in the email. (2nd written offer) I called up the sales representative on 7/20/18 and confirmed the offer price again. I told her I was on my way to the bank to get the money for the agreed upon price that they had given to me in writing on 7/13/18 & 7/18/18 and had agreed to 7/20/18 on the phone. I got money and as I am on the way to the dealership I get a call from the sales representative I had been dealing with and she asked if I could speak to another one of her managers who up until this point I had not spoken with. He mentioned that the first manager had made a “mistake” and that it would be an additional $2500 to what they had offered me. Taken aback by this increase I asked to speak with the original manager who had handed me the original “best” offer. She then proceeded to email me two more offers (5 different offers total now). The next day the original manager finally called me at 8am with an unprofessional defensive attitude and implied it was it ridiculous that I would expect a price that low. Which I found quite humorous because if it was so ridiculous wouldn’t he have noticed it when he handed it to me. I could hardly get a word in and the best explanation I got was “I am entitled to a mistake and if you don’t like it go somewhere else.” I had this price given to me twice in writing with 5 days in-between to catch the mistake and multiple times verbally. Understandably the sales representative may be new and not up to speed on all of the financing options however the finance manager was the one who set it up and printed it out and physically handed me the original “best” offer. Unless incompetent he knows exactly what the bottom line is that his company can afford to make a deal. I find it awfully hard to believe and deceptive that as soon as was en route with money in hand they had an unknown third person call me and deliver the news that the offer I had been discussing for 7 days all of a sudden was a $2500 swing. How was this mistake was not found in the 20+ times we discussed the price or even on the two written offers?? I thought my experience was very smooth and friendly up until they decided to pull the ole switcharoo on me. I would not waste your valuable time or hard earned money with this dealership and the quality of staff they employ. You would be better served taking your business elsewhere to a dealership that will honor their word and written offers. I have attached all 5 of their offers that they sent me so that you are aware of what kind of games they will yo-yo you around with to waste your time and make a sale. None of these variations on offers were contingent on financing as I was going to pay cash. In the end I should have just referred to their rating on the better business bureau of D- and spent my time shopping elsewhere.

Zachary Gilker Jul 31, 2018

Had my vehicle in for scheduled service and an a/c noise issue on 7/6/2018. I advised the service writer that I have a maintenance plan as well as an extended warranty through their dealership. The advisor called me later to inform me that my service was complete, however the a/c repair was not complete as I “only had a powertrain warranty”. I told the service advisor he was incorrect as I bought both the autonation extended warranty and autonation service plan at their dealership when I bought my truck from them. I asked if there was any way he could look up this information and verify my coverage, and was told he did and I was NOT covered. He advised me to go home and get my paperwork. So I have a friend take me home but you can guess where my keys and garage door opener are, yep at the dealer in the truck. So back to the dealership where I ask to talk to the service manager, whom I am told is on vacation. The service advisor suggests I go into the showroom area and look for someone to help me, pawned off. I drag him along with me only to find out that the finance manager is out as well, seems to him this is the end of it. Not so fast, now we go to the receptionist who was kind enough to point us to a nice lady in finance who was finally able to help. She asked my name, and had my warranty pulled up and printed in less than 2 minutes. She seemed amazed that the service advisor was not able to resolve this issue on his own. Me too! I called the service manager the next day, after I cooled down and left him a message asking him to return my call. When I did not hear back I called back and was informed I may be able to contact the service manager in training, no luck there either. Wanting to be fair I waited a few days and left a message with the stores GM, after I shared my frustrations with the receptionist. Almost 20 days later and still zero contact from the dealer. When I bought my truck I had a great sales person, great sales manager and going through the finance process was a breeze. That is why I purchased a service plan and warranty when I bought my truck, I was thinking this could be a great place for me to do business with and refer people to. Bam they got my money and now I do not even rate a call back. Edit: 07-27-2018 Spoke with the new service manager today, and after the conversation, I am choosing to alter my stars review. This was my decision, not prompted by the dealership. The new service manager listened to my concerns, most of which concerned him as well. At no time did he interrupt me, or attempt to make any excuses for the service writer’s actions. At the end of the conversation, he was able to provide me with assurance he would correct the issue and ultimately made it right with me.

Brian Jul 27, 2018

I made a purchase several years ago for a used 2005 Toyota Tacoma pickup!! The salesperson was very enthusiastic but we could not agree on the selling price. He introduced me to his Sales Manager and we were practically at an agreement before it was on paper. I paid mostly in cash and financed a small amount in order to build back my credit. I had several heart surgeries, and a massive stroke. So my financial affairs were far below my expectations. About one month later I drove in on an appointment asking them to check my engine because it overheated!! Of course I am alarmed. No diagnostic test was done. I was told the truck seemed fine and of course all the little things they found wrong could taken care of With another appointment. They sent me home with a nice clean truck. In 2017 The truck began overheating again. So I took the truck to a local repairman with good references! He did the diagnostic test and told me the head gasket needed to be replaced. Now that takes some money!! So I went to his competitor for a second opinion. Same story!! In November my daughter took the truck into Toyota Autonation letting them know the truck was overheating. Mentioned one side mirror needed replaced and one window would not move!! And would they please make the necessary repairs and then detail the truck out. Who better than Toyota to take on the repairs of their own pro products! They took longer than expected, and the truck is an older truck but it drove like a brand new off the lot!! We drove the truck across the country from AZ to NC. No Problems!! Took the truck to Vann York Toyota for an oil change, and mentioned another window was not moving up or down. After returning back home my daughter mentioned my truck heated up!! Sounded pretty familiar..And found the truck was heating up. Took it back to Vann York Toyota in Highpoint, NC. Paid for the diagnostic test. They were really so sorry to tell me but I had a blown head gasket!! No way!! No No!! You can't drive across the the USA with a blown head gasket. Checked my paperwork from Tempe Toyota, and right there in the paperwork it says Head gasket seal replaced. Pointed that out, and was told. So sorry they only replaced the top head gasket! Sorry! Sorry for what?? And one of their phone service person's told me that I would have to drive it back to Tempe!! Even though there is a one year warranty on their work!! Tempe says no way!! The warranty is honored all across the USA!! So now we are in the month of June and my truck is not repaired. Because these two unprofessional dealerships can't get their act together to figure out what kind of discount they can give me on a second repair!! I did put in a compliant to Corporate Headquarters in Texas and that is how I was able to get returned calls finally. Now it is the wait game, missed calls, off that day!! Or did they call you yet! Playing dumb!! This is a big mistake!! Don't buy anything from these dealerships!! No honesty in them!! And my paperwork is filled with lots of repairs that don't seem to correlate with the actual repairs!! The head gasket kit dodged a regular consumer about $36.00 to purchase. So whatever their costs was bad to be less and Toyota Dealership in Tempe did not repair my truck! They took the $3000.00 cash!! One Year Warranty?? Is that a lie?? Stay away! Go to Honda!!

Alma Bayomi Jun 2, 2018

My mother in laws 2012 Toyota Camry A/C started blowing only Hot air,so she asked me to take it to Tempe Toyota, I drove the 49 miles from Florence, Az ( past 2 other Toyota dealerships ) to Tempe Toyota, within an hour and a half I was called and told they found an impact hole in the condenser coil, and the bill for everything was going to be 1723.37 after talking this over with my Mother in law this was beyond her Buget we had disscussed she was willing to pay for the repair ,we talked this over with our service rep. Guy and my wife ask him if there was any discount we could use AAA ? anything ? He replied any discount we used 125.00 was the Max we could use towards this repair. So we decided since my mother in law has beyond Great credit she would just buy a new 2018 Camry ,we told our service rep. We wanted to get the car appraised and see what they would give her towards a purchase of a new vehicle ,that was at 802 am , a salesman named Chris Lom approach us finally , he asked all the questions you would expect , on his second visit to our table I told him just bring us the appraisal for her old car and we will see if we can do a deal , his next visit to the table he talked about color and features in a new car ,still no appraisal , next time at the table he had moved a new Camry out front to look at and asked if we were satisfied with the appraisal could we do a deal today and I responded absolutely ! But we still didn't have the appraisal at 1110am I told my wife if he is not back with the appraisal by 1115 am I am paying the 120.00 for the repair estamiamte and we are out of here . At 1115 I went to the service counter to pay the 120.00 , they could not find my paperwork ,they finally got my service rep. Guy and he tracked it down 20 min. Later , after I had been in line at the service cashier for a few moments Chris approachs me , when he tryies to talk to me I tell him to go away he had his chance and I was done dealing with his lying xxx ,while he and his managers were xxxxxxx around you lost a sale , then he has the nerve (no brains ) to say to me "you never gave me a chance" my repsponce was " No chance I given you 3 Hours of chance , if you can't do what your customer tells you to do and close a for sure sale in three hours that's you Dumb xxx fault , now go away before you Really make me Angry , then while still waiting for my paperwork so I can pay, he comes back with his manger and I tell him too you had your chance now go away . My wife and I have bought 3 Toyota's from Tempe Toyota and my mother in law has bought 2 there , but as I told a manager from Tempe Toyota yesterday , I am aFleet Manager and nobody in my household ever go back to Tempe Toyota and everybody who knows me including all the people I know in the Fleet Vehicle world ,including my SEMA circle will know about Tempe Toyota and Toyata motor Corp. as a whole and their concept of Customer Care .

DM May 17, 2018

Purchased a new 2018 Camry Hybrid December 4, 2017 from Autonation Toyota in Tempe AZ. Salesman (Dale Ballard) and the sales manager (Jason James) were both excellent to work with. The problems began with the financial manager (Jordan Hawkins). During the processing of the paper work he continously pushed an extended warranty, dropping the price along the way. He finally said that due to the complexity of the hybrid system and numerous computers it would probably be beneficial over the long term and I finally agreed to a 7 year/70k mile warranty. Imagine my surprise when later reading through factory warranty that the hybrid system was coverd by Toyota for 8 years/80k miles. I left the dealership with temporary tags good through March 4, 2018. I am a snowbird from SD and asked all parties involved when purchasing the vehicle if processing the title and registration paperwork would be an issue. Was told there would be no problems but it might take a little longer. I checked in with the dealership after 8 weeks to see how things were processing. Was informed that they don't do that paperwork and that it was my responsibility. I requested to speak with the facility manager (Neil U.) After 10 days and numerous voice mails I received a call from Charles B. who works for the facility manager. He reiterated that they were not able to do the paperwork and I needed to contact the state of AZ and request a title. Being slightly put off by this I called two other dealerships in the Phoenix area (another Autonation dealer and an independent) to ask if I purchased a vehicle from them would they be able to process the out of state paperwork. Both said there would be no problems. I then contacted Toyota Financial Services (TFS) to see if they could help. They advised me that every Toyota dealer nationwide was capable of registering a vehicle out of state. The lady at TFS said she would take care of the title work and send a copy to SD for registering the car. Unfortunately for me the 90 temporary tags expired on March 4th and I have been unable to drive my new car since (the past 7 1/2 weeks and counting). SD has received the title and paperwork so hopefully in the next week or two I can migrate north for the summer. I also delt with the parts department at this dealership. The day I purchased the car I ordered a trunk mat and bumper cover. They said it would take about a week to come in. After 3 weeks I called and was told "they just arrived this morning ". When I came in to pick them up I asked the parts guy again and he said the same thing. I asked to see the shipping invoice and if he wanted to stay with that story. He recanted stating that someone must have forgotten to notify me. With my experiences at this dealership up to this point I see no reason to ever come back for anything. Nor would I recommend them to anyone seeking to purchase a vehicle or parts. I have not had any experience with the service department, but I can see no reason to take a chance that they may be any better.

SD Mark Apr 26, 2018

I have had a nightmare experience with this dealership. I bought a 2018 Tacoma, traded in a 535i M Sports. Sales experience was good, I dealt with a sales manager, got me exactly the deal I asked for. From there it has been awful. Delivery took 3 hours, the salesperson was dealing with three customers, we wondered back to the wash area drove the truck up front. The salesperson was upset we did this, and when we explained we had been waiting for for him for an hour in the showroom, and that we had been there three hours, he said "that's the game" ...no it's not. Then I dropped the truck off to get tint as I purchased it in my deal, they offer to detail it because of the long wait time. Called me to say it was ready, I pick up the truck, the windows are tinted, but the inside upholstery and head liner have black had print and dust EVERYWHERE ...and I mean all over. The truck clearly was not washed, not to mention detailed. They apologized, profusely, but the damage was done. Then 41 days after purchase, I got a call from BMW Financial saying the 535i was not paid off, and I was past due on my payment. So I made another payment on the BMW, called this dealer who told me the check was in the mail, a week later it was still not paid, so I called again, now they tell me "it was overlooked" and the check would go out that day, and they wanted to know how much I had paid so they could deduct that from the payoff, when I got to a "Manager" I was told it was a new person and they were incorrect to ask me about the payment. Now my radar "safety sense" on Tacoma goes out. Take it in. Had to order a sensor, that took 5 weeks. Had to call the dealer and ask where the part is? They of course say "we have been trying to reach you". No calls, no emails. They apologize again, "how about we detail your truck to make it right". I explain, this has not gone well in the past. Sure enough, pick up the truck, covered in tree leaves and hard water spots, brake dust ...no wash, no detail. So if that was all... Today I get a text from Toyota Financial. Your payment is past due, please call us. I call, nope, have not missed payment, but I am pre-qualified for a trade in. What a mess.

Tim Montemayor Apr 10, 2018

Update: Customer Service contacted me last week and let me know that they are looking into the case. And yesterday I got another call and they told me that they saw the error on their end. So they will keep my plan as it is and send new agreement in mail in 2 weeks. ___________________ Ok, please bear with me because it will a long one. I will explain everything step by step. I bought a car from this place last year November. While I am buying the car, I am told by the sales man, his name is Horea Silvas, that the price that they are offering has ToyotaCare Plus Prepaid Maintenance Plan (see the 1st photo). We agreed on the price and went to see the Finance guy for the paper work. The finance guy, his name is Charles P Bacigalupi III, offered us another plan which is GAP and Vehicle Protection Plan. And he exactly told us this while he is offering this plan: "Since you have ToyotaCare Plus Prepaid Maintenance Premium Plan, it is better for you to get extended warranty till 10000 mile (see the second photo)". I asked what is the difference between Prepaid Maintenance Premium Plan vs Vehicle Protection Plan. He told me that "Prepaid Maintenance Plan covers preventative maintenance every 5000 miles till 55000 or November 27, 2019, whichever comes first. However, Vehicle Protection Plan is basically is a warranty for working parts of the car till 100000 but not covers tire changes, for example" I said ok and we agreed to pay about $2500 more on the top of the initial price. And while We were signing the papers with my wife we got VERBALLY confirmation at least for 3 times about what are those plans are. Up the this part is the first part of the story. So we bought the car and went home and a couple weeks later I got lots of papers and agreements in the mail showing that what we talked and signed was implemented and I was happy. I took my car to the maintenance for 2 times and even once I have used the road side assistance. Those were all free and I did not pay anything as the plan states. However, the last week I took my car to the AutoNation Toyota for 40000 preventative maintenance and the service guy told me that I need to pay for the service. I talked to him and showed him the agreement that I had in my hand. Then he was convinced but told me that in their system the agreement was canceled. I asked him HOW? No one called me or notify me or get my authorization for the cancellation. he said he does not have any control over it and I should talk to the finance department. By the way he gave the service for free since he understood that there is a problem on their side. So I have thanked him and went to the finance department. after a short wait, the finance guy Charles showed up and I was kinda happy since I have talked to him while buying the car and I thought it will be easy for me to explain the situation. However, it was the opposite. He told me that I do not have the Prepaid Maintenance Premium Plan. I tried to explain our past talk and why I bought the Vehicle Protection Plan but he said "No you do not have this plan and did not pay for it".Then I showed him the agreement that I got in the mail verifying my claim. after seeing that, he looked the system and told me that "Yeah you had it but since you did not pay We CANCELED it". I said "I did not need the pay for it since it was the deal that we had" and "how you can cancel an agreement without notifying me or calling me" since I did not sign anything for cancellation. And you know what he told me "It was OUR MISTAKE and WE CANCELED it since our signatures were on file and You should feel happy since you get 3 services for free". This was first of all rude and basically FRAUD. I tried to explain him that this is wrong but he fired me from his room. So bottom line I do not recommend to buy a car here even if you decide to buy a car, I highly recommend for you to record every talk you had, especially, with the finance guys since you will need them. By the way, It has been 2 weeks and I am still try to solve this problem. But No one is willing to help me.

Samet Arda Oct 17, 2017

Is it just with Scion's or are Toyota buyers also feeling like there's no point in having a warranty on your vehicle because it's not like they're going to honor it anyways... My boyfriend brought in his Scion FRS a month ago to get the engine fixed, which is COVERED under his warranty, but Toyota refuses to honor it. We've been having to share one car this entire time too. Keep in mind, I work two jobs so it's not easy sharing my car when I have to be at more than one place in a day. On top of the drama that you're about to read, our service rep, Guy, has not been the most helpful fellow there is. When we dropped off our car, I kid you not, he looked at us and said "is there someone else you can go to, I was about to leave?"... Sorry buddy, you were the only one there!! Anyways, they asked us for records on our previous oil changes, in which we provided the information they needed. They then stated they needed records of the previous car owner's oil changes, even though I find that ridiculous because the previous owner's oil changes wouldn't have been the cause of the problem. We've had the car for about a year now? But either way, we had already provided them with the car fax when we initially dropped off our paperwork but we still provided them more documents. They then told us there was too large of a gap in between two of the oil changes from the previous owner so they still weren't going to honor it. We were able to find even MORE documents for them but it still wasn't enough... Oh, and the dealership has never actually told us the cause of the engine needing to be replaced by the way. So now here we are... having to go through an appeals process through Toyota all because they won't cover his warranty. Toyota, you have no idea the amount of stress you have put us and our families through this last month and I will not stop until this is made right. I'm disgusted by your company and will make sure everyone knows what you really stand for.

Kelly Hayes Aug 26, 2017

DON'T WASTE YOUR TIME OR MONEY ON THIS PLACE. I purchased a 2017 Corolla this past March2017 for my wife. I am currently on deployment, so I wanted a reliable car for my wife who is pregnant. Back then, Toyota was having a promotion for Corollas which included 0 down and 0% interest. So I purchased a Corolla and ONLY included the GAP insurance. By the end of April, I received a call from MJ (Finance Agent) informing me that they needed me to go to the dealership to re-sign the contract since there were a "few missing signatures". Luckily for them, I was going home to take care of some stuff before I deployed. I went to the dealership and spoke to MJ again. He told me they needed to make a new contract since some signatures were missing. I asked him and he CONFIRMED that all things were the same as the original contract (0 Down, 0% interest and ONLY the GAP Insurance and a monthly payment of $297). I signed the contract and I asked MJ to print me a copy of the contract and to email it to me as well. For some odd reason, the printer was not working at the moment so I just told him to email me the copy of the new contract. I was in a hurry and I need to head back to San Diego so I trusted him to email me those documents. Needless to say, I never received by mail or email the copy of the new contract. By May 9, the temporary permit they gave me when I originally purchased the car expired and I still have NOT received the plates. By this time, I was just about to go on deployment, so I was home for a few days. Once again, I went back to the dealership to address this issue. However, when I got to the dealership, I found out that my monthly payment went up to $393/month. I WAS FURIOUS. At this time, MJ wasn't working there anymore so they assigned my case to a new Finance Agent, Jordan Hawkins. I worked with Jordan and we made a new contract with the original numbers that I have agreed upon (0 down, 0% interest, GAP insurance, Monthly Payment of $297). This time, I made them to give me a paper copy of the contract as well as an electronic copy of it. By the end of May, I was already on deployment in the Middle East. At this time, my wife informed me that we received a letter from TFS with the contract number, Payment amount, and Payment due date. This letter had all the wrong numbers. It still included the wrong purchased amount and the $393 monthly payment. I called TFS and even sent them a copy of the contract. They told me that the contract I was providing was not on file and they needed to get the contract from the dealership. I am currently about 10 hrs ahead of Arizona time, I have been calling them at really late hours for me in order to try to get a hold of somebody in the finance department during their working hours. I have left voicemail, emails and even contacted the customer service support on the web. I still have not received a single call or email from them. DO NOT WASTE YOUR TIME WITH THESE PEOPLE. BUY YOUR CAR SOMEWHERE ELSE. THESE GUYS ARE HORRIBLE.

Luis Alberto Almeida Jun 10, 2017

The best advice I can give is to avoid AutoNation Toyota Tempe at all cost. When I purchased a certified used 2011 Tundra, they failed to do the work that was promised and have been dishonest at every single opportunity possible. Had they not had the low mileage certified used 4x4 truck I was looking for, I would have run far away. I caution everyone to avoid them at all costs. This was my first time buying a vehicle from a dealership. This shows why they deserve the reputation they have earned – a D- on BBB! Sales is a joke, the detail shop is terrible, and the service shop is plain fraudulent and incompetent. First visit: coming from a family that has owned 5 other Toyota vehicles, I knew I wanted a Toyota truck. A drunk driver had totaled my previous vehicle leaving me without a car so I needed a replacement. We went to check out various Tundra and Tacoma models at AutoNation Toyota. The salesman assisting us was Richard Basso. Having looked online prior to our visit, I knew they had a certified used 2011 Tundra that I wanted to check out. It was not on the sales lot but Richard was patient with me looking at other trucks and SUV’s. Eventually the Tundra was located. It looked nice and fit the criteria I was looking for in a vehicle. Long story short, I ended up purchasing the truck that night. The vehicle still needed to go through the service shop for repairs necessary to bring it up to the certified used standard so we agreed to pick it up in a few days. From my inspection I found it had an engine oil leak, rock chips in the windshield, and window trim that needed replaced in addition to their planned repairs. The dealership agreed to take care of these items before I picked it up. Second visit: a few days later I was contacted and notified the truck was ready to be picked up. Here is where the fun begins. There was oil all over the valve cover where the leak had been repaired. They had completed the repair but did not bother to clean up after themselves, which was extremely unprofessional. The chips in the windshield had not been repaired. They also did a terrible job on the detail with half the panels still dirty and they had not even cleaned the roof at all! At this point, Richard the salesman commented that the detail shop is pretty terrible (not confidence inspiring!). Safe to say I’m not happy at this point. They also did not have the certified paperwork ready and promised it at a later date which left me very uneasy. They promised in writing that these issues would be taken care of at a later date and that I could take the truck that night. As I had be carless for a month at this point, I was eager to have the vehicle. We said goodbye and I got in and started the truck to leave. Upon starting the truck, all of the lights were flashing on the dash and the engine was running extremely rough. I went back inside and notified the salesman who came out along with the sales manager. They checked the codes and determined it was an engine misfire which the sales manager claimed was probably from the truck's engine being washed and that the problem would go away on its own. I know quite a bit about vehicles and as such refused to drive the truck until it was repaired properly. They agreed to fix the check engine light and the other repairs that had not been completed, leaving me to go home disappointed. Third visit: the truck was ready to go. The check engine light was caused by installing the sensor wiring incorrectly after the valve cover was replaced. The truck was clean this time and they had all of the proper paperwork. The salesman, Richard, apologized (though none of this is his fault) and all seems well. Upon leaving, I noticed that the truck was not driving straight, in spite of an alignment being performed. Now being sick of dealing with AutoNation Toyota, I figured the worst is over and I would just deal with it. Fast forward 1.5 months and 2500 miles later. I reached my tipping point and decided to write this review. The maintenance reminder light has come on, the one that is supposed to come on every 5000 miles and is reset when the oil is changed. Also, the oil level is low raising the question of whether the oil leak was actually repaired. I’ll summarize the main points: The claim to have done an oil change. If so, the maintenance light should come on after 5000 miles and not after only 2500 miles following the sale. The oil level is low indicating the leak may not have been repaired. They claimed to do an alignment but the truck did not drive straight immediately after they performed the alignment. Their detail shop left swirl marks all over the dark colored truck from having done an extremely poor job on the detail. They claimed to have replaced the wiper blades during the certified vehicle prep. However, they streak like they are a year old. In conclusion, I paid extremely good money for this truck and as a certified used vehicle, I expected a much better experience. AutoNation Toyota appears to have lied about the work that was done to prepare the vehicle for sale and did a very poor job of other work that was actually performed. Run far away from this place, even if they have a vehicle you want. There are plenty of other Toyota Dealerships in the valley.

Spencer Clayton May 31, 2017

I LOVE "my" Service Department Guys at AutoNation Toyota Tempe and their awesome management team, Brandon Reed and Mike Culbertson!! They have been "my go-to guys" for almost 10 years now so I have come to trust them COMPLETELY!! Recently, I was driving with my kids when, SUDDENLY WITHOUT WARNING, my Prius COMPLETELY lost power; we're talking "I can't turn my steering wheel, no panel lights" dead! It was a REALLY scary experience but my Toyota guys saved the day! Not only did my car have absolutely NO power, but I also smelled burning (of an electrical nature) which probably scared me the most. So I called and left a frantic message for one of my very favorite, incredibly trustworthy, reliable, and talented Toyota Techs (John S. a.k.a. "Shep"). And even though (as I found out later) he was on vacation at the time, he returned my call, walked me through some troubleshooting exercises, and determined over the phone that it was most likely my inverter water pump. He advised me to have it towed to the dealership. When I offered to pay him a phone consultation fee, he refused and told me it was "On the house." When we realized that we needed to get my car into neutral so we could get it loaded onto the tow truck, my Service Advisor, Rich Taylor, spoke to another knowledgeable and helpful Toyota Tech named DJ. DJ helped us figure out how to detach the inverter water pump and switch out the fuse to see if the car would regain power so we could get it into neutral. (Let me tell you...that was SERIOUSLY harder than you could imagine because there is not much room to maneuver! I KNEW they were awesome before, but after this experience, I have a newfound respect for these guys!) After the AAA driver dropped my car off at the dealership, we were sitting in my advisor's office filling out paperwork when another customer approached and asked Mr. Taylor for assistance. He reported that his car had a dead battery. The Service Department had actually closed by that time, but Mr. Taylor, who clearly cares about customers, still helped the guy out. When they got my car into the shop the next day Justin (another experienced Toyota Tech) was able to inspect my car to diagnose what had happened. Just as "Shep" had predicted during our phone consultation, it WAS my inverter water pump! Justin replaced it and now I have my car back; good as new!! YAAAAAY!! Even though this was an entirely stressful event, my Toyota guys quickly alleviated my stress. They took great care of me and quickly got my car repaired and back on the road!! They are clearly educated, well-trained, REALLY smart Toyota guys and best of all, their actions prove that they truly care about their customers! I wouldn't take my Prius anywhere else!! ♡♡♡♡♡

Fredie Jo Mar 29, 2017

Earlier, I bought a 2017 Toyota Prius. This is my experience at the dealership and afterwards. 1) The car is fantastic and I love it. 2) Their warranty person was a bit pushy and seemed insulted and tried to make me feel bad about declining extra warranties. That's not good service. 3) As soon as I get home, my friend notices that I don't have any plates on the back of my car. I call the dealership and it turns out that they forgot to put them on the car. The right thing to do would have been to have someone drive out and put them on. Instead, I had to make a new trip to the dealership in the morning and risk getting a ticket for driving without plates). 4) That past weekend, I get a call from the dealer saying that they have the wrong VIN for my new car. I don't even know how that is possible. Not a big deal, I go out to the car and give them the new VIN for their records. 5) Later that day, I get another call that my new car registration and temporary plates had been cancelled. I'm assuming this is due to the VIN event earlier in the day. The dealer said he would immediately send me the new information in email to print out and put in my car. I had to send a reminder email later because it was never done. I finally get the email on Monday morning with the new information. So again, I could have been driving with the risk of being pulled over for an invalid plate/registration. 6) I got an email from the internet sales manager over the weekend to see if I was still interested in buying a Prius. I respond with the information above and wonder how they do not have a record of me making the purchase. 7) Last week, I got another email from the general manager asking if I had any more questions regarding the Prius I had inquired about. I respond with similar information. As I was getting ready to leave the dealership the first time, they made it a very profound point that they shoot for 10s on service and that a 9 is simply unacceptable. How is any of the above acceptable, let alone a 9 or a 10? I have left reviews on other sites. The dealer responded asking me to call the general manager to make this right. I did and left a message. It has been about a week and no response. I try getting the email from their chat to email him or her directly, but they are unable to find an email. This is simply not good service.

Joey Davis Nov 29, 2016

Let me start by saying I actually had a great experience with this dealership years ago when I purchased a 2007 Toyota Tacoma. I purchased it through the Costco buyers program or I would have never driven across town to go to this dealership. That being said I never used them for service because there were other dealerships closer to work and home. Well thankfully I never took my truck there because after today I will tell everyone I know how horrible the service department at Autonation Toyota Tempe is. While driving into work today I heard a loud sound that sounded like a gun shot and then a noticeable difference in the driving of the car. I pulled over and saw that the tire was flat. I pulled the bad tire and put on the spare. While examining the flat tire I saw that there weren't any issues with the tire but the rim had a huge hole in it. Like a bomb blew up inside the rim, pushing the alloy outwards. I made an appointment with the service department at Autonation Toyota Tempe and took it in this afternoon. After waiting there for almost an hour the service advisor came to tell me that the damage was caused by running something over. First of all since I was there and they weren't I can tell you there wasn't anything in the road. Additionally the damaged rim is the back drivers side rim. If I did run something over that was capable of doing that kind of damage wouldn't it make sense that there would be damage to the front tire or the bottom of the car? Regardless of that my point is this. Chris Maltablano (I think this is how it is spelled) is a rude, inconsiderate service advisor. I would recommend taking your vehicle to any other dealership in Arizona for service as long as it's not Autonation Toyota in Tempe. Needless to say I was not surprised that this place has multiple negative reviews. Save yourself the time, hassle and frustration. I took my truck to Earnhardt Toyota in Mesa for service and they always treated me with courtesy and respect. I will be going to any dealership other than Autonation in the future.

Dustin Rich Aug 23, 2016

I wanted to get another Avalon lease (my 4th) and I specified my exact requirements and put my request out to bid through Edmunds. Jon at Autonation Toyota answered by email (and did not barge down my door with an immediate phone call.) His was easily the best bid and once I confirmed he had my vehicle in stock, I quickly committed to an appointment and the lease. Other bidders were quick to ask what the bid was so they could see if they could beat it. Frankly, if they were going to beat it, I expected them to play straight with me from the start. Jon gave me a better price than I asked for without playing any games. I wanted to spend as little time in the dealership as possible and Jon accommodated me. Due to life, I had to change my appointment time three times and each time Jon was accommodating and respectful. He did have only a few papers for me to fill out. I then sat with a finance person who only asked me about one option which I had on my prior lease and she was very good at explaining how it would affect my lease payments. No hard sell or surprises. Amy, the Internet Sales director introduced herself to me and made sure I was pleased with my lease experience. I walked in, dropped off my old lease and drove off in under an hour. Sweet! Throughout Jon was helpful, low key, pleasant and service oriented. He even offered for me to keep my old license plate. NOW: here's the coda. I surprised my wife with the new lease. She is the primary driver of the car hated the interior color scheme (chocolate brown, black and tan interior). So, I called Jon and asked what my options were. Jon in his unflappable manner said he would check into that with his managers and get back to me. In fifteen minutes, Amy called and reviewed what I could do and what was not possible. Again, she was very pleasant and helpful. About fifteen minutes later she called back with another option: the three parts that were chocolate brown might be recovered in an acceptable color by a custom leather shop they worked with. We are in the process of working through the details but that looks like it might be a viable option. All this on the last day of the month when they were scrambling to make end of month closings. Put me down as impressed. I had a great experience and actually drove past two other Toyota dealerships to get to theirs and I'm glad I did. I would recommend them in a flash. Five stars.

Djakarta Apr 30, 2016

They provided me with the information that I needed over chat. Marshall Keller worked on getting me a good price over the phone the following day. Then my aunt and uncle provided me with the details of their deal. Marshall called me during the week to set up a time for me to come in. I told him that I wanted the next model up and about my aunt and uncle's deal. I told him who it was that they bought it from and said that I probably should be dealing with that salesman. Marshall wanted the spelling of my uncle's name and said that he would get the paperwork. When I came in that weekend, Marshall was no where to be found. The girls at the desk said that Marshall left on his bike. I thought that it was rude that Marshall had not called me to cancel the appt., but it was not a big deal. I asked to speak with Jason James, who my uncle told me to deal with, but he was busy, so Eli took over. Eli needed my uncle's number to look him up in their system. It did not pull up the 2015 Toyota Corolla LE Eco that he bought 6 months ago. It did pull up the Highlander that he bought 5 years ago. Very fishy. I needed to find documentation of the deal that my aunt and uncle got. I guess that it was just such a good deal that this dealership had to cover it up. I gave Eli my aunt's number and it did not come up. Marshall Keller told me that he would get the paperwork pulled up and he was not there. I gave Eli my aunt's husband's number and the records for the Corolla were somewhat found. It said (duplicate lead). Anything about the price that they paid for the car was gone. Eli seemed confused about what he was seeing in the computer system and excused himself to go speak to a manager. Eli then came back and told me that sometimes they purge their records. My aunt's brother (my uncle) just bought the car 6 months ago and the dealership purged the records when I specifically asked Marshall Keller to pull them up??? And then Marshall leaves for the day without telling me? Eli explained that they priced the cars to sell back in January, but things have changed now because of management. I asked when management changed and he said--a month ago. Eli took me for a test drive. He was nice, but didn't seem to know much about the car. He wasn't really telling me much of anything about it. My uncle got on the phone with Eli and sent him photos and a video of the paperwork with the price that he paid for the car. This dealership went into cover-up mode when I asked for the deal that my aunt and uncle got. When I left, I asked the girls at the front desk, again, as to what happened to Marshall Keller. They told me that he got to leave because he rode his motorcycle to work and they didn't want him to get caught up in the rain storm. It sprinkled a bit that evening, but I think these girls were covering for him. This dealership was not going to let me have the deal that my aunt and uncle got and they practically DELETED MY UNCLE'S RECORDS from their system. I was really in disbelief about all of this because I had read their amazing yelp reviews and was expecting a good experience. I will say that they didn't treat me poorly like the manager at the dealership in Chandler. You can go to their page to read what I wrote about Rusty. I will most likely buy a Honda because of these of these two bad experiences at Toyota dealerships.

Jordan Smith Aug 1, 2015

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