13 Million Cars Sold to Happy Drivers

"It's nice not to haggle over prices. Their prices are good!"

-- Misty H.

"They got me in my dream vehicle. They listened to what I wanted and I felt heard."

-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

Come Experience the AutoNation Toyota Tempe Difference

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Recent Reviews from AutoNation Toyota Tempe

This is the worst dealership. DO NOT BUY HERE! Completely untrustworthy! I am in the market for a new TRD PRO 4runner. I contacted AutoNation after seeing one listed on their website. At the time I was told that it was pre-sold but that they would contact me if another came in. That’s was all fine and well. On Monday I was contacted and told that the vehicle was arriving Friday and that the original buyer could not be contacted and if I wanted to put a deposit down now then I would be next. I paid said deposit and was told if they didn’t hear from the buyer in 24 hours the vehicle was mine. 24 hours later on Tuesday I was told that they were giving the original buyer till Friday. I told the salesperson I had located another 4runner and would like to know asap. I was assured that I was the next buyer and that no contact had been made. Friday came and they still had not heard anything, I was sent photos of the vehicle and was called to set an appointment to come in on Saturday to purchase the 4runner Saturday morning comes and I noticed that the vehicle was no longer listed on the website. I contacted the salesperson I had been dealing with and was told that to her knowledge the vehicle was still there but she was clarifying with her manager. Ummm how do you not know? It’s there or it isn’t. After many texts and lots of confusion it was finally time for me to leave for my appointment to purchase this car. I received a phone call saying that the original purchaser indeed could not be contacted but the vehicle had been sold to someone else. UMMMM, excuse me?! What?! I put a deposit down! The salesperson then said she was going to talk to her manager to see who put the deposit down first. I don’t understand how you don’t already know this information. How do you not know a car has already been sold. Needless to say I was strung along for a week, lost out on another 4runner that I could have purchased cheaper and they took and kept my deposit for a vehicle that was then sold to someone else. They lied and played games. I will never go back to this dealership and will tell everyone I know to stay away from here. UPDATE 4/30 I was refunded my deposit so for that I am thankful. I had tried calling to speak to a manager several times last Friday and was told each time that they were with customers. No one called me back until Sunday and it was only after reading my review that they did so. I was told they they were going to try and locate another 4runner and or try to make things right and that they’d be in contact with me. It’s been almost a week and no one has bothered to call back. Leaving a comment under my review isn’t what I would consider making things right.

Sandy Cruz Apr 30, 2021

Went in looking for a 4 runner, they had one at a bit higher price than we liked but good mileage Alex was our sales person, definitely a great sales person he does get 5 stars himself great guy to deal with, if your in the market go and ask for him, the only downside never seems like anyone is on the same page around here or dont care vehicle we got had a cracked windshield on the lot with a missing piece of trim below it, we were also told floor mats where laying around somewhere in back either shop or detail area, went back next day finish paperwork for it, asked them about all that stuff they just pushed it aside our sales person was not there at the time unfortunately, was able to get windshield and trim on paper, they refused to say more about floor mats, a bit frustrating to say $40k vehicle with no floor mats ended up getting some after having to argue, since my wife test drove and drove car home she noticed nothing wrong, I drove the vehicle, noticed vibration from applying brakes, (the car has 25kmiles) they claimed vehicle inspected and was serviced before being put out on lot front and rear brakes were done at thier shop, well turns out thier tech just slapped brakes on it without even bothering to resurface rotors on front and rear, days after no call To get windshield and trim replaced, went to thier service manager said he knew nothing about that vehicle, showed him what they owed on paper got brakes redone, even though they reused new brake pads that had grooves in them from not resurfacing rotors the first time, got winshield replaced and trim, was told things like that dont happen often, well just to see how true went to another vehicle at the front corner of lot (used) they had done the same thing slapped brakes on and didnt resurface rotors,got home checked to see if wheels were tight found 3 wheels with under torqued lug nuts beware of what they don't do in thier shop, appears they do only half of what is stated on paper if that, now I am a tech at a dealer myself I could tell you that this shop is not one you want touching your vehicle, when buying a vehicle take else where to get things inspected and done, overall our sales person alex did a great job helping us out, probably wouldnt have to had to argue if he was there when finishing the process, as for communication with service to get things done better off getting told your on your own, very low quality comes out of thier shop, could only imagine what they would do to someone who doesnt know a whole lot about vehicles, overall dissapointed with the quality of a 2018 25k mile vehicle with a price of 40k +, guess we'll see what falls off this one

Gerald Lopez Apr 30, 2021

Apparently the only way to get someone to talk to you without going into this place is by leaving a negative review, so here we are again. I originally left a review stating I was unhappy that I have not been contacted back by anyone in the finance department to get my GAP insurance and extended warranty cancelled on my vehicle that I sold. That worked well enough to get the head of finance, Nick Covert, to give me a call and jump on "working" on my case ASAP. However, I believe Nick's idea of working on my case was just telling me something would be done and forgetting about it once I edited my review. I was supposed to receive my refund for cancellation by April 13th, 2021 (6 weeks after I sent my information to Nick) and it's now 15 days past that date. I contacted Mr. Covert via email and phone on April 19th and April 25th and via phone again today just asking if my services had been cancelled, all I wanted was 30 seconds of his time to read my email or call me back and send back a "yes" or "no, I'll get on that sorry". This company is a joke when it comes to service. I will not be editing this review in the future, this company does not deserve a fake positive review. People shouldn't have to buy their way to a compromise in a situation with changing their review to a positive review only to be forgotten about again once the situation is "resolved". ORIGINAL EDITED REVIEW BELOW SO YOU CAN SEE WHAT THEY WILL WANT ME TO EDIT MY REVIEW TO AGAIN: I purchased a Corolla from AutoNation Toyota back in August of 2019. The salespeople I interacted with as well as Mr. Santos in the finance department were very professional and easy to work with. I recently sold the Corolla due to not driving enough (thanks COVID) and wanted to get in contact with AutoNation to get reimbursed for the unused time on my GAP insurance and Extended warranty. I am immunocompromised so going in to AutoNation is not really an option for me. I had been attempting to contact AutoNation's finance department every couple weeks for about two months to get in contact with someone for that reimbursement, but was not successful. I ended up just contacting a different department and the person I spoke to let me know that I should try emailing the finance manager I worked with. Well, that worked wonders because my GAP and Extended warranty were cancelled the next day! Cancelling GAP and an extended warranty is a new thing for me as I've always kept cars well past their expiration date - apparently the way to go is just to email your finance manager! Don't be like me and wait around for a call back when you're leaving voicemails on a poor guy's machine that probably gets 50+ messages a day, you unfortunately may accidentally fall through the cracks. If you need to get in contact with the finance department for the issue I was trying to get resolved while unable to physically go in, definitely email your contact in that department.

Matthew Malin Apr 28, 2021

This is the worst dealership. DO NOT BUY HERE! Completely untrustworthy! I am in the market for a new TRD PRO 4runner. I contacted AutoNation after seeing one listed on their website. At the time I was told that it was pre-sold but that they would contact me if another came in. That’s was all fine and well. On Monday I was contacted and told that the vehicle was arriving Friday and that the original buyer could not be contacted and if I wanted to put a deposit down now then I would be next. I paid said deposit and was told if they didn’t hear from the buyer in 24 hours the vehicle was mine. 24 hours later on Tuesday I was told that they were giving the original buyer till Friday. I told the salesperson I had located another 4runner and would like to know asap. I was assured that I was the next buyer and that no contact had been made. Friday came and they still had not heard anything, I was sent photos of the vehicle and was called to set an appointment to come in on Saturday to purchase the 4runner Saturday morning comes and I noticed that the vehicle was no longer listed on the website. I contacted the salesperson I had been dealing with and was told that to her knowledge the vehicle was still there but she was clarifying with her manager. Ummm how do you not know? It’s there or it isn’t. After many texts and lots of confusion it was finally time for me to leave for my appointment to purchase this car. I received a phone call saying that the original purchaser indeed could not be contacted but the vehicle had been sold to someone else. UMMMM, excuse me?! What?! I put a deposit down! The salesperson then said she was going to talk to her manager to see who put the deposit down first. I don’t understand how you don’t already know this information. How do you not know a car has already been sold. Needless to say I was strung along for a week, lost out on another 4runner that I could have purchased cheaper and they took and kept my deposit and then sold it to someone else. They lied and played games. I will never go back to this dealership and will tell everyone I know to stay away from here.

Sandy Foltz Cruz Apr 25, 2021

I purchased a car in Alabama and made arrangements for this place to make sure the thing is going to last; then, I drove it to AutoNation Toyota in Tempe, AZ without issue (2,100 miles). When I dropped the car at AutoNation, it was Sunday: the day of my service appointment. However, the service department is COMPLETELY closed on Sundays, so I had to drop it off with the Sales Manager (because the Sales team was in full-force on Sunday, which, was my first red flag). They weren’t shy about trying to replace the car I just bought. Two days after my appointment, I called for a follow-up and was told the manager I need to talk to isn’t in, and that all he could tell me is that I “need a new key” because the one I drove it there with won’t even start the car. How much for a new key? $2,500. Why? Well, because the immobilizer has been activated and the key won’t work any more. The next day, I drove to the dealership and started the car with a different key and swapped it for the one they had. I asked when I should follow up if I don’t hear back, and the Service Manager on-site said, “Friday.” Friday came, and I called in the AM to hear that the Service Manager I need to talk to isn’t there, and they “need a new key”; even after Service Manager, Sam, put me on hold to “test it again”. I asked when the Manager I need to talk to will be available, and was told, “this afternoon.” So, I called back that afternoon, and was told the Manager I need to talk to will be in, “tomorrow.” So, I called back the next day, and was told Monday. Sunday, I drove in to pick up my car if I can start it... it started with the key that originally drove it in, and the Sales Manager couldn’t get access to the key in their possession, so I took both my cars and left. Now, they keep effing harassing me via email for a review, even though I keep opting out or unsubscribing. Don’t give this company your contact information, or worse, your money. [Post-Script] Not five minutes after I posted this, I got a generic automated response. Don’t be fooled into thinking they care. I called the number to see if they’d do what the maintenance on the car for 10% off what Sun Devil Auto quoted me, and they told me off. For my money, Don and Ed at Sun Devil Auto (Tempe) are good guys. Not only did they tell me HOW autoNation tried to push me into buying a new car, but they UNDID the immobilizer that the dealership activated at no charge. Then, they provided exactly what I asked for, and on time. I’ve even taken my primary car to them for basic service AND have recommended the shop to my friends in the Tempe area... they’re that “care”ful.

Kaleb Anthony Apr 5, 2021

We had high hopes when my wife and I visited this dealership looking for a newer used vehicle for our growing family. Our experience did not start out on a good note as we were approached by Elizabeth while we were still getting our 1 year old out of the backseat. She was very unprofessional and tried “vibing” with my wife and I multiple times like we were all high school buddies. We came here to look for a vehicle, not waste time and BS around. Luckily we were able to look at the used inventory and get a list put together of some candidates to go look at. We did not end up finding the right vehicle for us that day but Elizabeth said she’d notify us if something came up that fit our needs in a car. 2 days later, I get a call from Elizabeth notifying me that one of the vehicles we looked at that had a pending sale fell through and we could come test drive it. We scheduled our test drive date on a day that Elizabeth happened to be off so her manager would have another salesman assist us. At this point, Elizabeth had redeemed herself by doing right by us and proving she was in fact keeping her eye out for a car that fit our needs. However, on the day of our test drive, we met Antwoine and everything went downhill from there... When we entered the showroom and met Antwione, our first impression was that he was a more experienced salesman than Elizabeth and much more professional. We sat down and my wife and I went through our list of needs in a vehicle before we did our test drive just in case we didn’t like that car and he could help us find another one. We did not end up liking the feel of the car we test drove and we began searching again with him. He started of by showing us 2 vehicles that were out of our price range and that had a bunch of bells and whistles we did not need. After those vehicles, he started going over our list of needs we made and said if we wanted to find a car today, we needed to let go of some of them. He said he didn’t want to waste his time looking at a bunch of vehicles with us when he has other customers that have a smaller list of demands. He told us he’s one of the top salesman and had just sold 3 cars in a day and wanted to continue on that streak. We’d only been with him for maybe 2 and a half hours at that point and felt that his time was more valuable spent elsewhere. We left that day is disbelief of what had been said and swore we’d never come back. Antwoine is hands down the cockiest salesman I’ve ever met and anyone out there looking for a car should not give him the chance to make a commission off your purchase. I am a salesman and I know you have to put in work to make your cut. In an effort to end this story shortly, we did end up purchasing a vehicle from this dealership but we did all our own leg work. We found our vehicle in their lot ourselves and basically told a manager we want this car and would like to run our credit for approval. The financing department is who saved the day and fought for us to get into the vehicle we chose. We’d walked past the 2017 Dodge Journey with 55k miles on it that we ended up in with both Elizabeth and Antwione with neither one suggesting it would fit our needs. I guess if YOU know what you’re looking for in a vehicle and you have needs you’re not willing to compromise on, YOU have to do the looking yourself. Do not rely on this dealership to help you find what you’re looking for.

Anthony Nogales Jan 29, 2021

I have worked with the sales person Donta, he was great helpful and informative and very professional we enjoyed his help and guidance and service so much we bought another new car a week later and searched for him. The deals we made were simple straightforward and not back and forth like days of old. We worked with Kyle in finance the first time he was the best I have met. Our second finance person can’t remember his name but was very nice and great to talk with almost as much as Kyle. Here is where the store goes HORRIBLE. We had forgotten our checkbook on our second car purchase and was returning the following day to drop off our down payment. It was a Sunday and for some reason or another be it the system or the third party vender was not available to “verify” funds on my account to hold a few days. When explaining (very loose term) the situation to my wife was beyond rude. He would not give any answers when asked by saying I don’t know but we need the money now! My wife told him as part of the paperwork we signed it clearly stated that the check will be held for a few days then will be taken for the funds. We just stared at her as if she was half asleep or not even listening and shrugged his shoulders and said again we need the money now. This conversation continued for a few moments and he said that you must not understand how the process works you give us money and we give you cars. He was very condescending rude and unprofessional. I am unsure if he was sexist, racist or just a horrible human being. (Whatever the answer he was horrible). His name was either Stevenson or Erickson not sure he never introduced himself it was only seen on his desk for a few moments. When we called and spoke of our experience the staff knew who this person was ( my impression is this happened before), none the less again Kyle our first finance guy helped get our situation solved and explained everything and smoothed our feathers. I write this now and promise you the reader and Toyota company that when I buy another car from Autonation Tempe Toyota if I run into this person again I will walk out of the compound immediately and never work with this location ever again, this is how horrible he treated my wife and that for me is worse than anything I can accept from any person, company or otherwise.

Dweber0327 Jun 2, 2020

I have purchased several vehicles from this dealership including special ordering our Tacoma and purchased every warranty offered since I had my truck lifted and larger rims and tires put on by the dealership. I have been going to this dealership for years for my service appointments because even though I have a Toyota dealership in Mesa I could use, I am loyal to the companies that treat me right so I drive double the distance to go to this location. Recently my 2 year old truck told me it was time to service so being that I am a busy working mom I sent my 19 year old son in to have service done and notify them that there was a nail in the tire (mind you I purchased the full tire package), I received a call from our service adviser Toon stating he tried to call my son but he didnt answer (yes ok,,hes 19 I am not surprised), but right away Toon began to become rude even making comments like "you should maybe tell your son to answer his phone" and "obviously your son didnt listen to what I told him" and so on. I ignored the comments and he told me he found the nail in my tire and luckily it was repairable and would cost me $30, I began to tell him "no, I have a tire warranty package", but before I could get past the words "No I have a..." He interrupted me and said "ok I will just make sure its filled up" and I again tried to explain to him about my warranty and then he got even more irritated and said "I will go ahead and take care of it for you" and I proceeded to tell him he was making it seem as if he was doing me a favor, but I paid for that warranty and he continued to talk over me and get even more rude. So I asked him if I could just be transferred to his supervisor and explained to him that I felt he has been fairly rude for no reason since the minute he called me, he then proceeded to state his 2 supervisors names and then immediately hang up on me. It was a nightmare. I have never been treated so horribly and I am extremely disappointed. I then had to call the dealership over a dozen times to get in contact with a supervisor because as this is all happening my son is just walking around Priest drive trying to kill time. Toon continued to tell me my oil changes were 6 months or 10k miles and when I asked him when my last oil change was he said May 19'..so I did the 3rd grade math and said "ok,,its been 6 month" then he proceeded to tell me "obviously you are not listening, it has not been a year" So which is it? 6 months 10K miles or 1 year 10K miles? So frustrating. Needless to say I will be taking my 2017 Tacoma, 2018 Corolla and 2019 Tundra, we just purchased last week at Power Toyota, all to Power Toyota for all of our maintenance needs.

LHP Jan 8, 2020

I live in New Mexico and was shopping for a late model used Tundra. I found the truck I really wanted at Auto Nation Tempe. I dealt with Corwin. I had a few questions and had requested the car fax report and the 128 point inspection. I got the Car Fax it looked relatively clean, never got notes from the inspection. I was assured it was in excellent condition. I had been sent a photo one tire indicating the tread was good. (What I didn't know is the other three tires were very worn and needed replacement.) I reserved the truck and went to the bank and secured a loan. As I was working, I flew a friend to Tempe to pick up the truck. He returned and I got my first look at the truck. In the paperwork they indicated there had been an "Enviro Haz" clean up on the truck requiring the interior be cleaned with Clorox. I called the dealership and inquired what condition would have required this type of work ordered? I got no answers instead they said they would "look into it". As I looked at the owners manual I found mail (financial info and and opened bench warrant) from the former owner. Putting 2 and 2 together I worry that the former owner was using the truck to run drugs (?) between Arizona and New Mexico. As I only got one set of keys I wondered if it had been repossessed or purchased a police auction? I was assured it was not. This was not indicated on the Car Fax report. Upon closer inspection of the truck they had replaced the passenger side mirror and antenna. The after-market step on the passenger side had been damaged and had red paint on it. the drivers side had extensive paint work done as well. it seems as if the entire side had been painted. They were "sag" marks in the paint and overspray. The Passenger side front fender had an area that had been painted over what looks like badly finished bondo. As this had not been disclosed prior to my purchase. I was deeply disappointed and angered. I related this laundry list to Corwin. I got a call back from Dan Fazio, saying that they would "check into it". He did copy the manager of the dealership Dustin Kereluk. He had told me Dustin would get information on the truck as they had purchased it from another dealership. Nearly two weeks have elapsed an I have yet to hear from anyone. I have called Dan and he told me it was his day off. Just yesterday I took the truck to the carwash (brushless) and a giant chip of paint came off the front. I sent a note asking AGAIN for a response and asking what the dealership is willing to do to? (crickets).............................. At this time feel as I have no recourse, I am filing complaint with Auto Nation, CEO Cheryl Miller, and filing complaint with the Consumer Fraud Act, at the office of Arizona Attorney General, Mark Brnovich. Unfortunately Arizona has very relaxed laws and little or no protections for consumers. Wish me luck as I now own a truck worth well less than I paid for it. PRAYING A MIRACLE HAPPENS AND AUTO NATION CHOOSES TO DO THE RIGHT THING!!!

Robert Fritz Oct 17, 2019

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13 Million Cars Sold to Happy Drivers

Come Experience the AutoNation Toyota Tempe Difference

Recent Reviews from AutoNation Toyota Tempe

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Customer Reviews

13 Million Cars Sold to Happy Drivers

Come Experience the AutoNation Toyota Tempe Difference

Recent Reviews from AutoNation Toyota Tempe

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Edmunds

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