12,000,000 Cars Sold to Happy Drivers

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-- Misty H.

"They got me in my dream vehicle. They listened to what I wanted and I felt heard."

-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

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Recent Reviews from AutoNation Toyota Tempe

Where do I start? I purchased a car on 11/6/2020. Everything seemed great and then I received a phone call from my previous financial institution stating the amount sent as a pay off was thousands of dollars short. I reached out to nick in finance and left voice-mails. My financial institution also left several voice-mails. None of them were returned. I then reached out to my salesman because the finance department is a black hole. He forwarded the messages to the finance department. He definitely went above and beyond considering this is not even remotely close to his job description.Days went by before I heard from someone in finance. The Friday before Thanksgiving one of my emails was finally answered. Then I didn't hear anything again until the Wednesday before Thanksgiving even though I had sent additional emails. I even did an online chat with someone named Trevor. I was informed I can't get a number for a GM because they don't have them on the phone list. I don't even know how that's possible but whatever. I stated in the online chat and an email that I didn't consent to having my credit checked again. I was told this situation could be fixed without running it again. Fast forward to the Friday after Thanksgiving and I received multiple emails that my credit was checked again. I did not give anyone permission to do so and even have in writing multiple times I did not want it checked again. I also have responses from 2 of your employees stating it could be done without running it again. I then sent an email questioning why it was checked by 2 different finance companies.I was told it was just a soft hit. Anyone who knows anything about credit knows this particular situation is not a soft hit. Needless to say I am less than impressed with everything that happened after 11/6/2020. I will never purchase anything from this dealership again which is rather unfortunate because Cesar is awesome. It's too bad his supporting cast can't get it together and provide good customer or correct a huge error in a timely manner. Update: was sent a new contract on 11/27 and signed it. Sent an email afterward to see if everything was done and to make sure everything was in order. I haven't heard back from anyone. I sent an additional email on the 30th and still haven't heard anything. I'm amazed there hasn't been more effort to communicate considering everything that has happened. This dealership clearly doesn't care about their customers. Do not give them your business.

C E Dec 3, 2020

I am doing this for my buddy who shares his experience backed up with documentation. I am looking for a truck. I asked if he wouldn’t mind sharing his experience and me posting. This interview took place Sunday, 29 November 2020. He push ases his vehicle 28 November 2020 at Autonation in Tempe, AZ. I warned the sales rep to be kind. I trusted her. I was concerned about making sure she got the same commission and took her souvenirs. I reserved my vehicle and had an appointment that was changed to allow her an extra day to get all things ready; “your vehicle will be ready detailed waiting for you”, she said (Erika Rosales). Appointment time confirmed via email and phone call. Show up and no vehicle and no sales person. Helped by “Gabriel” who called “Emma or Emily” who is the internet sales manager and was also not available and told Gabriel to handle it. Asked for sales manager; Sarah, who did her job exceptionally well. I was embarrassed for her. I was going to walk out and just go elsewhere. Sarah wanted to make things right to the beat of her ability. All went well until meeting with Mark, the finance guy. (My buddy had done extensive work, he is one of those guys who does research before committing, he was pre-approved and had a substantial down payment, I believe him though I do not know how much). I guess Mark, the finance guy was so into sell whatever warranty and utterly upset the customers by not listening. All made its way to the Sarah, the sales manager and reportedly she experienced first hand Mark’s behavior, to the point that he was asked out if the office. Sarah did her best from what I gather. When I sled if he was willing to write his opinion, he simply said: for what? Not like they will give Sarah a promotion or award and hold the others accountable, the general manager never acknowledged me”. I worked at a dealership and assured him that these surveys do have an impact in the delivery of customer service, rewards and admonition of employees. So Sarah, stay the course.

Phil Crocker Dec 1, 2020

Buyer Beware! I don't normally write reviews much less bad ones but we just had the most horrible experience with this dealership. We found a car we loved and negotiated a price we were comfortable with, however the SUV was stuttering occational when starting from a stop. At one point it wouldn't even move until putting it back in part and then drive again. I was assured the mechanics would fix the issue free of charge before taking ownership so we continued with the paperwork knowing autonation privides a 5 day money back guarantee. After the sales rep spoke to the mechanic he stated it may have transmission issues. This alarmed me and after doing consumer reports research it turns out it a very common issue on this model year and most times cannot be fixed even by the manufacturer. At this point a then tell the sales rep I would like to cancel the deal, this was within less than 24 hours, far less than the 5 day return policy. At this point the Manager Mike Miller spoke with me about waiting several times, giving the mechanics time and telling me they won't take it back, if anything they will exchange. I am firm I will not be comfortable with this car now and as time passes he becomes increasingly rude and frustrated. I agree I will exchange if they can find the same make model and trim with similar miles for a similar price. They tried to hours but each replacement vehicle they could find had a price tag at least 3K more than the one I had agreed to so I finally said I just want to cancel the deal. At this point Mike comes back furious at me and tries one more time to convince me to purchase a more expensive vehicle and when I refuse and ask for the 100th time to cancel the deal he flat out refused, told me he won't do that and that he will send his manager over as I'm showing his the return policy on the nationwide website that says no questions asked, he gets up and storms off. I sit another hour waiting and finally the sales rep comes back and told me they cancelled the deal. I've rarely had to deal with this kind of unprofessionalism ever shopping for a car and have in the past had great experiences with AutoNation. I will never be back her again and plan on reviewing this place on every site imaginable to warn people. Technically yes they honored the return policy but it took hours of hell to get there.

Daisyflower28 Nov 14, 2020

There were several employees who made this experience terrible. I went I. For a scheduled oil change at 9:20 am. When I dropped off my vehicle, I let my sales person know I would be waiting but needed to use the shuttle to run an errand. I was not given an estimated time of when my vehicle will be finished. I took the shuttle about a mile away and I was done with my appointment by 10 AM. When I called to get picked up again I also asked for an ETA on my car. The person who picked up that I had to hang up and call back again to get an ETA. I did that and she still said she couldn’t help me and I had to contact my sales person. I left him a voicemail and had to go back up in time to get a shuttle back. I was waiting for at least 30 minutes before I called back again to get an ETA on the shuttle. She said he will get there when he gets there and she can’t give me an ETA. So I waited another 20 minutes and I finally came. I’m not mad about the long wait I just wish that Toyota did a better job at communicating because if I had known I would be waiting for 50 minutes I want to go grocery shopping or done something else instead of staying inside of a store for 50 minutes waiting. When I finally got back to Toyota at 11 AM. I inquired about my vehicle again. By this time I had left two voicemails for my sales person. The girl who helped me went in the back to ask him if my vehicle was almost done. When she came back to talk to me she said that he would be out soon to discuss my vehicle By this time I had left two voicemails for my sales person. The girl who helped me went in the back to ask him if my vehicle was almost done. When she came back to talk to me she said that he would be out soon to discuss my vehicle with me and give me an ETA. I waited 40 minutes before I went back up to the desk. I finally told her that I had to pick up my child and I needed A definitive answer because I haven’t acquired 5 times already and was not given an answer. Again, the weight does not bother me. It’s the lack of communication from Toyota us multiple employees. If I had known I would be waiting that long I would’ve gone home. Usually if you make an appointment you only have to wait around an hour which is why I stayed. But if my original sales person had told me it was a three hour wait at a minimum, I would’ve done something else or gone somewhere else. I’m very disappointed in their lack of service at this location. My sales person at the end of the appointment did work very quickly to check me and my vehicle out which I appreciated. The shuttle driver was also working very hard and very quick can I appreciated that as well.

Cynthia Languren Oct 25, 2020

*Windshield finally replaced, but it took 6 weeks to delivery on that promise. Communication and updates would have made this experience much better. My experience in total would be neutral. YRMV. When I purchased a used 2015 Honda Civic Hybrid, it was just freshly traded in. It was internally refurbished at the dealership. All the major issues were fixed (A/C compressor, trunk lid misalignment), except the front windshield with a horizontal crack. When I signed paperwork with the sales guy, Michael, it included a promissory note that the dealership will have the windshield replaced. Michael stated that their windshield repairer would be in contact with me. I purchased August 28th 2020, it is now October 5th, 2020 and nobody has contacted me and still has the windshield crack. I have called multiple times to the dealership and I am informed that they will "look into this matter." I called today Oct. 5th and the Michaels, manager and salesperson, state they they do not recall signing such promissory note but will "look into this matter." Additionally, state that they are not working Tuesday or Wednesday and will get back with me on Thursday. How convenient. This behaviour is very suspect with false claims, empty promises, and outright LIES. I have mid 700's credit score, placed a $1k reserve down payment to show I was serious about my purchase. The service department did not pick up my calls despite during business hours on a weekday. The finance department is routed directly to a voice mail and my messages were NEVER returned. BBB filed. Just the epitome of a shady Dealership. The awesome reviews of this Dealership is a complete contradiction of my purchase experience. *Update 10/07/2020: The general manager saw this review and stated that she will have one of her vendors come to my house to fix my windshield and will make it right. *Update 10/08/2020: windshield repair guys shows up at my door at 1100. Them tells me they do not have the right windshield and will get back to me later that day. *Update 10/09/2020: NOBODY called me about my windshield. *Update 10/10/2020: Somebody named Robert called me to arrange windshield repair on Oct 12th @ 0800. Let's see if this turns out favourably. *Update 10/12/2020: The windshield was finally replaced with a new one. It was replaced by Autonation Honda in Gilbert. Robert has great customer service and follow up.

Mark Siaotong Oct 14, 2020

I have worked with the sales person Donta, he was great helpful and informative and very professional we enjoyed his help and guidance and service so much we bought another new car a week later and searched for him. The deals we made were simple straightforward and not back and forth like days of old. We worked with Kyle in finance the first time he was the best I have met. Our second finance person can’t remember his name but was very nice and great to talk with almost as much as Kyle. Here is where the store goes HORRIBLE. We had forgotten our checkbook on our second car purchase and was returning the following day to drop off our down payment. It was a Sunday and for some reason or another be it the system or the third party vender was not available to “verify” funds on my account to hold a few days. When explaining (very loose term) the situation to my wife was beyond rude. He would not give any answers when asked by saying I don’t know but we need the money now! My wife told him as part of the paperwork we signed it clearly stated that the check will be held for a few days then will be taken for the funds. We just stared at her as if she was half asleep or not even listening and shrugged his shoulders and said again we need the money now. This conversation continued for a few moments and he said that you must not understand how the process works you give us money and we give you cars. He was very condescending rude and unprofessional. I am unsure if he was sexist, racist or just a horrible human being. (Whatever the answer he was horrible). His name was either Stevenson or Erickson not sure he never introduced himself it was only seen on his desk for a few moments. When we called and spoke of our experience the staff knew who this person was ( my impression is this happened before), none the less again Kyle our first finance guy helped get our situation solved and explained everything and smoothed our feathers. I write this now and promise you the reader and Toyota company that when I buy another car from Autonation Tempe Toyota if I run into this person again I will walk out of the compound immediately and never work with this location ever again, this is how horrible he treated my wife and that for me is worse than anything I can accept from any person, company or otherwise.

Dweber0327 Jun 2, 2020

I have purchased several vehicles from this dealership including special ordering our Tacoma and purchased every warranty offered since I had my truck lifted and larger rims and tires put on by the dealership. I have been going to this dealership for years for my service appointments because even though I have a Toyota dealership in Mesa I could use, I am loyal to the companies that treat me right so I drive double the distance to go to this location. Recently my 2 year old truck told me it was time to service so being that I am a busy working mom I sent my 19 year old son in to have service done and notify them that there was a nail in the tire (mind you I purchased the full tire package), I received a call from our service adviser Toon stating he tried to call my son but he didnt answer (yes ok,,hes 19 I am not surprised), but right away Toon began to become rude even making comments like "you should maybe tell your son to answer his phone" and "obviously your son didnt listen to what I told him" and so on. I ignored the comments and he told me he found the nail in my tire and luckily it was repairable and would cost me $30, I began to tell him "no, I have a tire warranty package", but before I could get past the words "No I have a..." He interrupted me and said "ok I will just make sure its filled up" and I again tried to explain to him about my warranty and then he got even more irritated and said "I will go ahead and take care of it for you" and I proceeded to tell him he was making it seem as if he was doing me a favor, but I paid for that warranty and he continued to talk over me and get even more rude. So I asked him if I could just be transferred to his supervisor and explained to him that I felt he has been fairly rude for no reason since the minute he called me, he then proceeded to state his 2 supervisors names and then immediately hang up on me. It was a nightmare. I have never been treated so horribly and I am extremely disappointed. I then had to call the dealership over a dozen times to get in contact with a supervisor because as this is all happening my son is just walking around Priest drive trying to kill time. Toon continued to tell me my oil changes were 6 months or 10k miles and when I asked him when my last oil change was he said May 19'..so I did the 3rd grade math and said "ok,,its been 6 month" then he proceeded to tell me "obviously you are not listening, it has not been a year" So which is it? 6 months 10K miles or 1 year 10K miles? So frustrating. Needless to say I will be taking my 2017 Tacoma, 2018 Corolla and 2019 Tundra, we just purchased last week at Power Toyota, all to Power Toyota for all of our maintenance needs.

LHP Jan 8, 2020

I live in New Mexico and was shopping for a late model used Tundra. I found the truck I really wanted at Auto Nation Tempe. I dealt with Corwin. I had a few questions and had requested the car fax report and the 128 point inspection. I got the Car Fax it looked relatively clean, never got notes from the inspection. I was assured it was in excellent condition. I had been sent a photo one tire indicating the tread was good. (What I didn't know is the other three tires were very worn and needed replacement.) I reserved the truck and went to the bank and secured a loan. As I was working, I flew a friend to Tempe to pick up the truck. He returned and I got my first look at the truck. In the paperwork they indicated there had been an "Enviro Haz" clean up on the truck requiring the interior be cleaned with Clorox. I called the dealership and inquired what condition would have required this type of work ordered? I got no answers instead they said they would "look into it". As I looked at the owners manual I found mail (financial info and and opened bench warrant) from the former owner. Putting 2 and 2 together I worry that the former owner was using the truck to run drugs (?) between Arizona and New Mexico. As I only got one set of keys I wondered if it had been repossessed or purchased a police auction? I was assured it was not. This was not indicated on the Car Fax report. Upon closer inspection of the truck they had replaced the passenger side mirror and antenna. The after-market step on the passenger side had been damaged and had red paint on it. the drivers side had extensive paint work done as well. it seems as if the entire side had been painted. They were "sag" marks in the paint and overspray. The Passenger side front fender had an area that had been painted over what looks like badly finished bondo. As this had not been disclosed prior to my purchase. I was deeply disappointed and angered. I related this laundry list to Corwin. I got a call back from Dan Fazio, saying that they would "check into it". He did copy the manager of the dealership Dustin Kereluk. He had told me Dustin would get information on the truck as they had purchased it from another dealership. Nearly two weeks have elapsed an I have yet to hear from anyone. I have called Dan and he told me it was his day off. Just yesterday I took the truck to the carwash (brushless) and a giant chip of paint came off the front. I sent a note asking AGAIN for a response and asking what the dealership is willing to do to? (crickets).............................. At this time feel as I have no recourse, I am filing complaint with Auto Nation, CEO Cheryl Miller, and filing complaint with the Consumer Fraud Act, at the office of Arizona Attorney General, Mark Brnovich. Unfortunately Arizona has very relaxed laws and little or no protections for consumers. Wish me luck as I now own a truck worth well less than I paid for it. PRAYING A MIRACLE HAPPENS AND AUTO NATION CHOOSES TO DO THE RIGHT THING!!!

Robert Fritz Oct 17, 2019

It was time to buy a new vehicle and I visited four Arizona Toyota authorized dealers. Two of my most recent vehicle purchases were new Toyota’s from the same Toyota dealership. Naturally since both buying experiences were positive one of the dealerships I visited was the one I bought the two previous vehicles from. Huge disappointment. Toyota has changed dramatically in a short period of time. Not just the one I bought vehicles from earlier but all four. The probability that all four dealerships gave the same impression to a prospective buyer is likely not coincidence. More likely the prevailing Toyota culture. If you have a trade in. Do not discuss the appraisal of the trade until you receive your set of keys back. Beware of the keys becoming “lost”. If this happens get the keys and leave immediately. Research incentives, coupons etc on line and print them out before going to the dealership. Get an in writing quote on the vehicle you are interested in before you go. If you can close the deal and the only time you go to the dealership is to pick up the vehicle even better. Don’t expect to get an advertised sales incentive if you don’t ask for it. Do not be surprised if you get the ‘take it or leave it attitude’ something like we have a superior product and we can get more for it so if you don’t want it see you later reception. It is the mind set of the brand and product recognition sells the car, we don’t have to do anything but take your money that is so telling and so different from the past. And the big one, if they won’t talk to you about inventory or pricing without you coming to see them at the dealership you can bet you won’t remember the dealer visit favorably. I left and bought another brand. I refuse to be taken for granted especially on a straight cash deal. Now then, imagine what the service department attitude is like? As the saying goes, “Nothing rots from the bottom up, always from the top down,” and going 4 for 4 indicates that this is the NEW TOYOTA that everyone will soon be talking about.

George in Arizona Aug 24, 2019

Made appointment for 10:30 and arrived 5 minutes early. There were a bunch of employees around but apparently only 1 person could help me and he was busy (why schedule an appointment?) after 10 min another representative told me Gary (who I was assigned too) was busy and he could help me. I asked how long it would take for the simple oil change and that I needed to be somewhere by 12:15. He said they would rush and it should be done earlier then that. I also inquired about getting a new key for my tailgate, which is a different key from the driver side door and glove box. He said they would be able to get me a new key and what it would cost. I wait patiently until 11:55 since I’ve heard nothing. I go to the counter and the young lady behind was nice, but had no idea why I hadn’t heard anything and said it’d be another 20 min. Unacceptable! I told her I needed to be out of there ASAP. She tried to track down Gary, no luck! At 12:20 Gary is found in his cubicle working on the paperwork (seriously if the paperwork for an oil change takes longer than 5 minutes you should review your system) I asked about the key I requested to be made. This was the first he heard of it. I asked if that was going to take long to make. “Not at all” was his reply 20 minutes later at 12:40 (35min after I needed to have left) he meets me at the counter with the WRONG key!!! They made the door key, the one I specifically told the initial employee I didn’t need! I refuse to pay for that key. It takes another 10 minutes o revise the paperwork and to pay. Needless to say I missed the appointment I needed to make. On the positive side I learned that your business is not any place I should entrust with my vehicle and future business. What is interesting to me is that I received an email from someone from Auto Nation inquiring if I’d be interested in upgrading from my Tacoma as they are in high demand... This is actually something I’ve considered and I’ve been contacted by Camelback and Riverview regarding the same thing. Guess what, should I decide to upgrade I can assure you that THEY will get my business and not you!

Christopher Loff Mar 25, 2019

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12,000,000 Cars Sold to Happy Drivers

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Recent Reviews from AutoNation Toyota Tempe

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