12,000,000 Cars Sold to Happy Drivers

"It's nice not to haggle over prices. Their prices are good!"

-- Misty H.

"They got me in my dream vehicle. They listened to what I wanted and I felt heard."

-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

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Recent Reviews from AutoNation Toyota Tempe

I have purchased several vehicles from this dealership including special ordering our Tacoma and purchased every warranty offered since I had my truck lifted and larger rims and tires put on by the dealership. I have been going to this dealership for years for my service appointments because even though I have a Toyota dealership in Mesa I could use, I am loyal to the companies that treat me right so I drive double the distance to go to this location. Recently my 2 year old truck told me it was time to service so being that I am a busy working mom I sent my 19 year old son in to have service done and notify them that there was a nail in the tire (mind you I purchased the full tire package), I received a call from our service adviser Toon stating he tried to call my son but he didnt answer (yes ok,,hes 19 I am not surprised), but right away Toon began to become rude even making comments like "you should maybe tell your son to answer his phone" and "obviously your son didnt listen to what I told him" and so on. I ignored the comments and he told me he found the nail in my tire and luckily it was repairable and would cost me $30, I began to tell him "no, I have a tire warranty package", but before I could get past the words "No I have a..." He interrupted me and said "ok I will just make sure its filled up" and I again tried to explain to him about my warranty and then he got even more irritated and said "I will go ahead and take care of it for you" and I proceeded to tell him he was making it seem as if he was doing me a favor, but I paid for that warranty and he continued to talk over me and get even more rude. So I asked him if I could just be transferred to his supervisor and explained to him that I felt he has been fairly rude for no reason since the minute he called me, he then proceeded to state his 2 supervisors names and then immediately hang up on me. It was a nightmare. I have never been treated so horribly and I am extremely disappointed. I then had to call the dealership over a dozen times to get in contact with a supervisor because as this is all happening my son is just walking around Priest drive trying to kill time. Toon continued to tell me my oil changes were 6 months or 10k miles and when I asked him when my last oil change was he said May 19'..so I did the 3rd grade math and said "ok,,its been 6 month" then he proceeded to tell me "obviously you are not listening, it has not been a year" So which is it? 6 months 10K miles or 1 year 10K miles? So frustrating. Needless to say I will be taking my 2017 Tacoma, 2018 Corolla and 2019 Tundra, we just purchased last week at Power Toyota, all to Power Toyota for all of our maintenance needs.

LHP Jan 8, 2020

I live in New Mexico and was shopping for a late model used Tundra. I found the truck I really wanted at Auto Nation Tempe. I dealt with Corwin. I had a few questions and had requested the car fax report and the 128 point inspection. I got the Car Fax it looked relatively clean, never got notes from the inspection. I was assured it was in excellent condition. I had been sent a photo one tire indicating the tread was good. (What I didn't know is the other three tires were very worn and needed replacement.) I reserved the truck and went to the bank and secured a loan. As I was working, I flew a friend to Tempe to pick up the truck. He returned and I got my first look at the truck. In the paperwork they indicated there had been an "Enviro Haz" clean up on the truck requiring the interior be cleaned with Clorox. I called the dealership and inquired what condition would have required this type of work ordered? I got no answers instead they said they would "look into it". As I looked at the owners manual I found mail (financial info and and opened bench warrant) from the former owner. Putting 2 and 2 together I worry that the former owner was using the truck to run drugs (?) between Arizona and New Mexico. As I only got one set of keys I wondered if it had been repossessed or purchased a police auction? I was assured it was not. This was not indicated on the Car Fax report. Upon closer inspection of the truck they had replaced the passenger side mirror and antenna. The after-market step on the passenger side had been damaged and had red paint on it. the drivers side had extensive paint work done as well. it seems as if the entire side had been painted. They were "sag" marks in the paint and overspray. The Passenger side front fender had an area that had been painted over what looks like badly finished bondo. As this had not been disclosed prior to my purchase. I was deeply disappointed and angered. I related this laundry list to Corwin. I got a call back from Dan Fazio, saying that they would "check into it". He did copy the manager of the dealership Dustin Kereluk. He had told me Dustin would get information on the truck as they had purchased it from another dealership. Nearly two weeks have elapsed an I have yet to hear from anyone. I have called Dan and he told me it was his day off. Just yesterday I took the truck to the carwash (brushless) and a giant chip of paint came off the front. I sent a note asking AGAIN for a response and asking what the dealership is willing to do to? (crickets).............................. At this time feel as I have no recourse, I am filing complaint with Auto Nation, CEO Cheryl Miller, and filing complaint with the Consumer Fraud Act, at the office of Arizona Attorney General, Mark Brnovich. Unfortunately Arizona has very relaxed laws and little or no protections for consumers. Wish me luck as I now own a truck worth well less than I paid for it. PRAYING A MIRACLE HAPPENS AND AUTO NATION CHOOSES TO DO THE RIGHT THING!!!

Robert Fritz Oct 17, 2019

It was time to buy a new vehicle and I visited four Arizona Toyota authorized dealers. Two of my most recent vehicle purchases were new Toyota’s from the same Toyota dealership. Naturally since both buying experiences were positive one of the dealerships I visited was the one I bought the two previous vehicles from. Huge disappointment. Toyota has changed dramatically in a short period of time. Not just the one I bought vehicles from earlier but all four. The probability that all four dealerships gave the same impression to a prospective buyer is likely not coincidence. More likely the prevailing Toyota culture. If you have a trade in. Do not discuss the appraisal of the trade until you receive your set of keys back. Beware of the keys becoming “lost”. If this happens get the keys and leave immediately. Research incentives, coupons etc on line and print them out before going to the dealership. Get an in writing quote on the vehicle you are interested in before you go. If you can close the deal and the only time you go to the dealership is to pick up the vehicle even better. Don’t expect to get an advertised sales incentive if you don’t ask for it. Do not be surprised if you get the ‘take it or leave it attitude’ something like we have a superior product and we can get more for it so if you don’t want it see you later reception. It is the mind set of the brand and product recognition sells the car, we don’t have to do anything but take your money that is so telling and so different from the past. And the big one, if they won’t talk to you about inventory or pricing without you coming to see them at the dealership you can bet you won’t remember the dealer visit favorably. I left and bought another brand. I refuse to be taken for granted especially on a straight cash deal. Now then, imagine what the service department attitude is like? As the saying goes, “Nothing rots from the bottom up, always from the top down,” and going 4 for 4 indicates that this is the NEW TOYOTA that everyone will soon be talking about.

George in Arizona Aug 24, 2019

Made appointment for 10:30 and arrived 5 minutes early. There were a bunch of employees around but apparently only 1 person could help me and he was busy (why schedule an appointment?) after 10 min another representative told me Gary (who I was assigned too) was busy and he could help me. I asked how long it would take for the simple oil change and that I needed to be somewhere by 12:15. He said they would rush and it should be done earlier then that. I also inquired about getting a new key for my tailgate, which is a different key from the driver side door and glove box. He said they would be able to get me a new key and what it would cost. I wait patiently until 11:55 since I’ve heard nothing. I go to the counter and the young lady behind was nice, but had no idea why I hadn’t heard anything and said it’d be another 20 min. Unacceptable! I told her I needed to be out of there ASAP. She tried to track down Gary, no luck! At 12:20 Gary is found in his cubicle working on the paperwork (seriously if the paperwork for an oil change takes longer than 5 minutes you should review your system) I asked about the key I requested to be made. This was the first he heard of it. I asked if that was going to take long to make. “Not at all” was his reply 20 minutes later at 12:40 (35min after I needed to have left) he meets me at the counter with the WRONG key!!! They made the door key, the one I specifically told the initial employee I didn’t need! I refuse to pay for that key. It takes another 10 minutes o revise the paperwork and to pay. Needless to say I missed the appointment I needed to make. On the positive side I learned that your business is not any place I should entrust with my vehicle and future business. What is interesting to me is that I received an email from someone from Auto Nation inquiring if I’d be interested in upgrading from my Tacoma as they are in high demand... This is actually something I’ve considered and I’ve been contacted by Camelback and Riverview regarding the same thing. Guess what, should I decide to upgrade I can assure you that THEY will get my business and not you!

Christopher Loff Mar 25, 2019

My mother in laws 2012 Toyota Camry A/C started blowing only Hot air,so she asked me to take it to Tempe Toyota, I drove the 49 miles from Florence, Az ( past 2 other Toyota dealerships ) to Tempe Toyota, within an hour and a half I was called and told they found an impact hole in the condenser coil, and the bill for everything was going to be 1723.37 after talking this over with my Mother in law this was beyond her Buget we had disscussed she was willing to pay for the repair ,we talked this over with our service rep. Guy and my wife ask him if there was any discount we could use AAA ? anything ? He replied any discount we used 125.00 was the Max we could use towards this repair. So we decided since my mother in law has beyond Great credit she would just buy a new 2018 Camry ,we told our service rep. We wanted to get the car appraised and see what they would give her towards a purchase of a new vehicle ,that was at 802 am , a salesman named Chris Lom approach us finally , he asked all the questions you would expect , on his second visit to our table I told him just bring us the appraisal for her old car and we will see if we can do a deal , his next visit to the table he talked about color and features in a new car ,still no appraisal , next time at the table he had moved a new Camry out front to look at and asked if we were satisfied with the appraisal could we do a deal today and I responded absolutely ! But we still didn't have the appraisal at 1110am I told my wife if he is not back with the appraisal by 1115 am I am paying the 120.00 for the repair estamiamte and we are out of here . At 1115 I went to the service counter to pay the 120.00 , they could not find my paperwork ,they finally got my service rep. Guy and he tracked it down 20 min. Later , after I had been in line at the service cashier for a few moments Chris approachs me , when he tryies to talk to me I tell him to go away he had his chance and I was done dealing with his lying xxx ,while he and his managers were xxxxxxx around you lost a sale , then he has the nerve (no brains ) to say to me "you never gave me a chance" my repsponce was " No chance I given you 3 Hours of chance , if you can't do what your customer tells you to do and close a for sure sale in three hours that's you Dumb xxx fault , now go away before you Really make me Angry , then while still waiting for my paperwork so I can pay, he comes back with his manger and I tell him too you had your chance now go away . My wife and I have bought 3 Toyota's from Tempe Toyota and my mother in law has bought 2 there , but as I told a manager from Tempe Toyota yesterday , I am aFleet Manager and nobody in my household ever go back to Tempe Toyota and everybody who knows me including all the people I know in the Fleet Vehicle world ,including my SEMA circle will know about Tempe Toyota and Toyata motor Corp. as a whole and their concept of Customer Care .

DM May 17, 2018

Purchased a new 2018 Camry Hybrid December 4, 2017 from Autonation Toyota in Tempe AZ. Salesman (Dale Ballard) and the sales manager (Jason James) were both excellent to work with. The problems began with the financial manager (Jordan Hawkins). During the processing of the paper work he continously pushed an extended warranty, dropping the price along the way. He finally said that due to the complexity of the hybrid system and numerous computers it would probably be beneficial over the long term and I finally agreed to a 7 year/70k mile warranty. Imagine my surprise when later reading through factory warranty that the hybrid system was coverd by Toyota for 8 years/80k miles. I left the dealership with temporary tags good through March 4, 2018. I am a snowbird from SD and asked all parties involved when purchasing the vehicle if processing the title and registration paperwork would be an issue. Was told there would be no problems but it might take a little longer. I checked in with the dealership after 8 weeks to see how things were processing. Was informed that they don't do that paperwork and that it was my responsibility. I requested to speak with the facility manager (Neil U.) After 10 days and numerous voice mails I received a call from Charles B. who works for the facility manager. He reiterated that they were not able to do the paperwork and I needed to contact the state of AZ and request a title. Being slightly put off by this I called two other dealerships in the Phoenix area (another Autonation dealer and an independent) to ask if I purchased a vehicle from them would they be able to process the out of state paperwork. Both said there would be no problems. I then contacted Toyota Financial Services (TFS) to see if they could help. They advised me that every Toyota dealer nationwide was capable of registering a vehicle out of state. The lady at TFS said she would take care of the title work and send a copy to SD for registering the car. Unfortunately for me the 90 temporary tags expired on March 4th and I have been unable to drive my new car since (the past 7 1/2 weeks and counting). SD has received the title and paperwork so hopefully in the next week or two I can migrate north for the summer. I also delt with the parts department at this dealership. The day I purchased the car I ordered a trunk mat and bumper cover. They said it would take about a week to come in. After 3 weeks I called and was told "they just arrived this morning ". When I came in to pick them up I asked the parts guy again and he said the same thing. I asked to see the shipping invoice and if he wanted to stay with that story. He recanted stating that someone must have forgotten to notify me. With my experiences at this dealership up to this point I see no reason to ever come back for anything. Nor would I recommend them to anyone seeking to purchase a vehicle or parts. I have not had any experience with the service department, but I can see no reason to take a chance that they may be any better.

SD Mark Apr 26, 2018

I wanted to get another Avalon lease (my 4th) and I specified my exact requirements and put my request out to bid through Edmunds. Jon at Autonation Toyota answered by email (and did not barge down my door with an immediate phone call.) His was easily the best bid and once I confirmed he had my vehicle in stock, I quickly committed to an appointment and the lease. Other bidders were quick to ask what the bid was so they could see if they could beat it. Frankly, if they were going to beat it, I expected them to play straight with me from the start. Jon gave me a better price than I asked for without playing any games. I wanted to spend as little time in the dealership as possible and Jon accommodated me. Due to life, I had to change my appointment time three times and each time Jon was accommodating and respectful. He did have only a few papers for me to fill out. I then sat with a finance person who only asked me about one option which I had on my prior lease and she was very good at explaining how it would affect my lease payments. No hard sell or surprises. Amy, the Internet Sales director introduced herself to me and made sure I was pleased with my lease experience. I walked in, dropped off my old lease and drove off in under an hour. Sweet! Throughout Jon was helpful, low key, pleasant and service oriented. He even offered for me to keep my old license plate. NOW: here's the coda. I surprised my wife with the new lease. She is the primary driver of the car hated the interior color scheme (chocolate brown, black and tan interior). So, I called Jon and asked what my options were. Jon in his unflappable manner said he would check into that with his managers and get back to me. In fifteen minutes, Amy called and reviewed what I could do and what was not possible. Again, she was very pleasant and helpful. About fifteen minutes later she called back with another option: the three parts that were chocolate brown might be recovered in an acceptable color by a custom leather shop they worked with. We are in the process of working through the details but that looks like it might be a viable option. All this on the last day of the month when they were scrambling to make end of month closings. Put me down as impressed. I had a great experience and actually drove past two other Toyota dealerships to get to theirs and I'm glad I did. I would recommend them in a flash. Five stars.

Djakarta Apr 30, 2016

My two sons and I went to Auto Nation Toyota in Tempe AZ last 30 May 2014. Our intent was just to browse around while we waited for my daughter to arrive at Fountain Hills after a day of volunteering at Payson, AZ. We looked at all the nice cars in the showroom and the Scion FRS caught my attention. I've asked Steve to see if it is possible to test drive the FRS though we are not in a market for one. Even though it was about 106 degrees outside he happily toke us to the lot and have us pick the FRS we wanted to test drive. Once we picked the vehicle, he went inside to get the key. On his way back he has chilled bottled waters for us. I said to myself, what a very nice gesture. So we drove the FRS, Steve was very well educated on all the FRS has to offer. After finishing the test drive. I made Steve know that though the FRS is a very nice car and fits what I wanted in a car we are somewhat in a market for my daughter's car which is a the new Corolla. I told him that we preferred the type S because it has the rear disc brakes. He found one for us, test drive it and love it. We have already been to another dealer and have a bottom number for lease down payment and monthly payment prior to coming to Auto Nation. So I gave Steve our numbers, not only he gave us much lower down payment but we were able to get the type S monthly payment for an LE amount. Though it's hard to list every single options on these two submodels, the type S is definitely nicer looking with an aggressive front grill and rear spoiler to go along a bigger alloy wheels and lower profile tires. Make long story short we got a bigger bang for our buck. Our experience with the finance department is also painless and streamlined. We were in-n-out in less that 15 minutes. All documents were ready for signatures. After papers were signed Steve took almost an hour to ensure every questions we have about the new vehicle were answered. By the time we left we felt like we've been driving the vehicle for months. That's how much familiarity Steve has given us. In conclusion not only we found a car within our budget but also found of all places a friend in a Car Market business. We will definitely be seeing Steve again if a need arise for another vehicle. Thank you is not even enough words to describe his professionalism and his sincerity he showed us. The most wonderful thing about this experience was that my kids were there to witness a true professional and that is priceless.

drew101 Jun 5, 2014

We had been shopping for months trying to decide among a Kia Sorento, a Mazda CX-9, and a Hyundai Santa Fe. The last car we considered was the 2014 Toyota Highlander. After much deliberation and test driving, Autonation Toyota in Tempe won by a long shot. They were, by far, the most informative and accommodating of all of the dealerships we visited. We did the True Car buying process and had all of the Toyota dealers in the Valley of the Sun competing for our business as well as three Toyota dealers in Las Vegas. Jason was the first to greet us the first time we visited the dealership. We were interested in using the internet sales group. This is when Laurence got involved and he made the entire process so simple. From the first e-mail and phone call to Laurence, everything has been handled in an unbelievably good fashion and true professionalism. We have purchased a lot of cars over the years and the only purchase experience that comes close was when we purchased a Mercedes in California. The treatment we received from Laurence far exceeded that experience. We felt so welcome every time we visited the dealership and there was absolutely no pressure. We special ordered the Highlander Limited on a handshake. We loved this! This is what brings the fun into the car buying process. We had several special circumstances and Laurence handled all of them quickly and professionally. We actually almost felt as though we were being a pain in his side. All he kept saying is, Were here to help. Even the people in the finance department made this easier than weve ever experienced. This is absolutely the best car buying experience we have ever had and when its time to replace our 2004 Solara, there will be no need to shop - we will go straight to Autonation Toyota in Tempe. The night we took delivery of the Highlander, Laurence and Jason stayed overtime to meet us and personally showed us all of the features and uses of some amazing technology. Our thanks to the entire staff and especially to Laurence, Kirby, Jason, and Tom.

eric_e3 Mar 31, 2014

I use to have an Isaac score of over 800 and could buy any car I ever wanted with zero down and just my signature not to mention at a great price. My wife and I had two beautiful daughters that since birth had medical complications, long story short after a 2.6 million dollar B.K. I couldn't buy a microwave on credit. I purchased 3 cars through a local buy here /pay dealership as I was told they would report to the credit bureau, wrong!. I had previously purchased 2 Toyotas in 2004 and in 2006. I knew I had to rebuild my credit and purchase a reliable vehicle. I shopped around and honestly was about to purchase a ford fiesta!! Not knocking Ford down, but a Fiesta for a family of 5!. I needed the rebate and a low priced vehicle to obviously get approved and start rebuilding. I went to the Tempe Autoplex, and looked around at Kia, Hyundai, Honda. no rebates close enough to Ford. I commented to my wife I wonder how much a corolla is or a scion, and her reply to me was yeah right! you are better off with Ford cause Toyotas are too expensive and seldom offer no rebates. I went into the Toyota Dealership anyway and she remained in the vehicle. She wanted nothing to do with the (Hawks) as she calls the salesmen, just waiting for you!! I walked around a bit and a Gentleman by the name Don D who was accompanied by another fellow , whom I did not catch his name 'or I would've put him on blast here! approached me and asked if I had been helped. I replied no. Don said great ill be glad to assist you. I told him my situation with my B. K. and bad credit and LOW credit score of 560ish. Well the other salesman stated I will go help these other customers and Don can assist you. In my mind as most consumers , I thought ha, he heard bad credit =no sales. Don didn't change, his attitude and professionalism were outstanding, I'm sure the other fellow was ok, but im glad Don stuck around. I didn't even test drive the corolla or scion as I had planned as Don showed me some 2014 Camry's that had awesome incentives and great discounts costing about the same as a corolla would have but a nicer , larger vehicle for my family. I knew this car was the one, I was just praying I would be approved. I am a member of a credit union who actually approved me and had a certain price of negotiation for Toyota. Well after Don battled for me all the way to the top just so the credit union and underwriters could seal the deal, I thought to myself man this guy is awesome. Never had I experienced someone who really showed they gave a dam about me other than my credit score. When I had excellent credit I was always treated like a V.I.P. and now here I am with horrible credit and being treated the same as if I was wealthy or had excellent credit. Not trying to be rude but if you have been in my situation before you know what I mean and where I am coming from. I am proud to say that I am a owner of a 2014 Toyota Camry, that best suits my family needs instead of just improvising, for something that was not. I am truly blessed to have met Don D and have been welcomed and treated with the upmost professionalism and respect. It is with my best regards and sincerity that I can say I will always be a Toyota owner and will pass down to my children the Reputation and Quality of Toyota. Once again thank you and God Bless Toyota for helping me rebuild mine and my family lives. Together we will continue now and forever towards success!!

TBelloc74 Feb 26, 2014

We used Edmunds to build our car with the features that WE wanted in it. Edmunds sent out a quote request on our behalf to all the local dealers. This was the first repsonse within minutes, and the best deal with the exact match. Everyone else came back with higher pricing hoping to wheel and deal. THe process was very straight forward and we had an appointment for the next day. We met with our Internet Sales Manager and he showed us the same car we talked about as well as two others that were close but not exact matches. NO pressure at all, just straight forward info! I love that we didn't have to deal with the typical salesman BS that we experienced when just walking on the lots of other dealers. We liked these guys so much that we purchased the vehicle and went with all of our extended warranties and maintenance through them as well. The Finance Manager took over an hour just explaining all of the information and options so we fully understood what was going on. I've bought a car previously at a different place where they just want you to sign, sign, sign with little explanation to get you out the door. It was really nice to feel 100% comfortable walking out the door. I strongly suggest getting the extra warranty and maintenance since Toyota has made it affordable and easy to use. We did bring in our Credit Union's optoinal extended covereage plans which were line for line compared to the Toyota plans, so do your research. WE went with Toyota because our Finance Manager was so nice in helping us go through them on the spot. A Few hundred bucks more for Toyota, but now we just pull up to the same place that we bought the car, and they take care of everything, no questions asked. We were introduced to the servcie advisor the day we bought the car so we will always know who is working on our vehicle. The service crew was great and we currently have the vehicle back at their shop to add extra tinting and optional side body moldings. As soon as we dropped it off for the service, we were given a loaner car immediately and sent on our way. To this day, I am still getting follow-ups from our original Internet Sales Manager just to make sure that we are still happy and getting to know our new car. We nerver thought that buying a new car would be such a great experience! And by the way, we walked in knowing that we wanted to use our private credit union for financing, and we got NO grief for doing so. Great team over there. WE will always go through them in the future!

jbreese Jun 23, 2013

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